Fourth attempt to come for a sensory Saturday and the Arcadia location was not open for it. Maybe…read moredon't advertise an opportunity for kids with special needs and not show up for it? Shameful.

Of the trampoline parks in Phoenix, this is our favorite. It isn't the biggest, but it's the most…read morewell taken care of. We've been for a birthday and a single jump session and either way it's worth it! Plenty of seating for adults and easy to monitor kids no matter where you are!

Tasha and Haedeel are the best! They keep the kids safe and are always great to talk to. We…read moreappreciate them and all the staff at this skyzone. They make it enjoyable for everyone to play. My kids love coming here.

Doesn't have slides, zip lines, or a working obstacle course. Part of it is broken. The employees…read morewere nowhere to be found in some areas so you couldn't use the drop zone (which required an employee). Rude older dirty blonde lady. Food was quoted 10 minutes, I tried to be graceful but it took at least three times as long. The bathrooms were not being serviced, water or pee on the ground where you're wearing socks..... Literally never coming back to this location. Also my sister got bit by some weird bug four times!!! Don't know if it's living in the foam pit or what. Gross.

My son loves coming here and I cant wait to get out of here…read more Its so dirty. Any place you sit down its sticky and crumbs all over all the tables. I have to use my own sanitizer and get napkins to wipe down a place to sit. The bathrooms are disgusting. Never clean. Out of toilet paper and paper towels. Lack of comfortable seating. Not everyone wants to pay to use massage chairs and you cant sit in them comfortably without using them. The line to check in is ridiculous. There should be an exoress kiosk for those with memberships that you put in your phone number and it spits out the wristband. The 2 workers at the check in take 5 to 10 minutes to check in new families who have to sign up and sign waivers. It is so Loud. The constant loud beeping of machines and on the weekends, the birthday party announcementst hurt my ears. I leave with a headache everytime. ​ Due to the lack of cleanliness at tables and seats and the bathrooms I highly question the cleanliness of the mats and ball pits. Never mind the kitchen.

I had a very disappointing experience at Urban Air. I came in with two children who are both under…read more40 inches tall and specifically asked for the Shorty Pass. I also presented a complimentary Basic Pass voucher that I had received on a previous visit. The cashier told me that the Basic Pass only covered the trampolines, but since we wanted access to the deluxe attractions, we would need to upgrade. That was completely fine with me. However, instead of charging the Shorty Pass upgrade price for my child under 40 inches, I was charged the full Deluxe Pass price of $26.99 instead of the $11.99 Shorty Pass. After realizing the mistake, I spoke with the manager. Rather than correcting the pricing error or issuing a refund for the difference, I was told that no refunds could be given and was offered another Basic Pass voucher. That does not resolve the issue. I didn't want another Basic Pass--I simply wanted to be charged the correct price for my child based on the pass that should have applied. This situation could have easily been avoided if employees were properly trained on the different pass options and how promotional vouchers can be applied. Customers shouldn't have to pay more because of employee misinformation. I hope Urban Air improves its staff training so this doesn't happen to other families.

Not my kids favorite place to be. The options were less for small kids & even the one that was…read morethere for 4 years old were not maintained well. I saw tripping condition over multiple places. Not the most comprehensively made kids play area and would not recommend for the price when there are multiple options on the same locality.

We spent two days this weekend at The Pickleball Space, which happens to be the neighbor (and has…read morethe same owner) to Stratosphere Adventure Park... We were there for a pickleball tournament my son was playing in, but my 11 year old daughter wanted to check out Stratosphere, so I joined her! We opted for the 90 minute open jump, which is $20.99 per person, but they also get you with the required Stratosphere Grip Socks which adds another $3.50, so essentially it was $50 for our visit not including snacks. We made our way around the trampoline park including some basketball, general jumping, running, parkour / obstacle course, climbing wall, and my daughter did the slide. 90 minutes was more than enough, although I can see why younger kids may want to stay longer for parties and such. Employees are nice enough although when we wanted a snack from the cafe, we had to wait a bit for someone to help us... All things considered, this place is spacious, clean, and a great way for kids and adults to get some energy out, but it comes with a cost!

Had fun. Nice and cool inside. Staff were friendly and helpful. FYI: they have SNACKS not pizza or…read morelunch items. Kids (ages 6-10) would come back they said.

DO NOT BOOK YOUR PARTY AT THIS LOCATION THE MANAGMENT AND TEAM ARE HORRIBLE!!!!…read moreI am writing to express my extreme disappointment and frustration regarding the way my granddaughter's birthday party was handled at your location today. Despite arriving 15 minutes early as requested, we were not given access to our private room until five minutes before noon, leaving us no time to set up or decorate. Guests arriving were made to wait between 10 and 15 min before being checked in. Although your brochure clearly states that the private room is for 120 minutes, staff began aggressively cleaning the room and removing decorations and paid-for beverages at 1:40 PM. while my granddaughter was opening presents and all guest were in the room. They made her and her friends move so they could take the tablecloth which we supplied. When we pointed out that our time should run until 2:00 PM, an employee named Shawn was incredibly rude, condescending, and even laughed when I mentioned the poor service. He then stood behind us making rude remarks like "you are now 3 min over your room time) it was 148pm. While my granddaughter was being rushed to open her presents and get out. By the way they rushed us out so fast that they didn't even give her Swag bag we had to ask for it. And it had no T-shirt Furthermore, we were met with significant hostility regarding opening presents. While your own materials state process #3, that food, cake, and presents will be waiting in the room, the manager, Jazmine, argued with the mother of the birthday girl, claiming presents were not allowed. Even after we showed her that your literature only recommends against it to save play time, the staff continued to be difficult. We were eventually forced out of the room at 1:50 PM while my granddaughter was still in the middle of opening her gifts. We left the room rushed after management and employees made the party as uncomfortable as possible. At of the end of the party I was greeted with more hostility and rudeness by Shawn. So I said to him when the handed the gratuity sheet that because of the way were we treated. I would not be leaving a tip. Shawn exact words were "OH NO" while laughing. I do understand how the staff acts is because that is the managers style Rude and condescending. The lack of professionalism and the contradictory policies made what should have been a special day very stressful.

Trey and both of the tailors were amazing. They did amazing service and they were super nice and…read moresince I'm a kid, they let me sweep around for a free Diet Coke.

Brenna was amazing she was nice,respectful and played dodge ball, she was fun and energetic very…read morenice with the kids she should get a raise

At first I was would have left 5 stars. Customer service prior was great and even tho I couldn't…read moreafford their hefty party packages I was still able to get tickets off of Groupon per an employees recommendation. Apon arrival we checked in and signed our waivers. We had to purchase socks and at 4.99 a pair - this feels like a cash grab.. I digress. It was after lunch and we were all hungry so we ordered two pizzas. Now for $25 a pizza I'm expecting a decent sized pizza and with quality toppings etc. unfortunately our pizzas came out burnt and were very small for$25.. the staff also gave us grief about ordering another pizza because " we already had two why do we need another" words from staff. Unfortunately this really bummed me out considering we are here for my sons birthday!! I let this go in the moment because the place was staffed with just teenagers and all of them had attitudes so I wasn't going to complain to them when I doubt I would have gotten any real help. This location itself doesn't have that many attractions like the website shows the other locations having more options like slides etc. the foam in the pits were old looking and lots were torn into making it seem a bit more dirtier.. some of the courses had broken parts that didn't work exactly how it should have. Over all for my sons birthday party being held here in still super disappointed in the treatment from staff and the lack of care for the equipment there. I don't think we would recommend this place ..

I went here when it was Gravity but it seems like Rush has since bought it out. Rush has done a lot…read moreof things to the place and it is much better than Gravity was. The main staples are still there - rock climbing wall, dodgeball court, jousting, basketball, gymnastic bounce/pit, and main trampoline area. The tall towers, harnessed trampoline, gravity wall, skywalk and miscellaneous arcades remain as well. But they've added a massive amount of climbing areas, general seating, and party rooms. The kid/toddler play area is pretty massive in itself - about as big as other places' main areas. But they'll they have a massive four level main climbing area. Truly massive. They also added an obstacle course that is pretty big and nice. The party rooms look very nice as well (previously you'd just have a table on the side). Here on a Sunday and they have the NFL games on for the parents. Lol. The bad. The bathrooms are crap. Either missing doors, without TP, or without paper towels. Floors are a bit dirty looking -could use a buffing clean. As for price, get the Groupon! Do not pay full price you schmucks. We literally bought ours while at the desk.

This location needs to be SHUT DOWN! Over the past few years…read moremy kids have been hurt at this location. Someone needs to do a safety check because rusty nails and screws should not be sticking out. Both incidents with my kids have happened due to a nail or screw being exposed. The have raise their prices within the past 5 years and no updates to this location or renovations have been made. They are running this location to the ground

For the first time I didn't read through reviews, big mistake. We were visiting for a wedding and…read morewaiting for our flight home in the evening and drove by this place to keep the kids entertained. They do not have regular prices listed. I thought I was paying $12 a kid and mandatory socks were $2.50. Coming from out of state I had no clue there is fall break for the area I ended up paying $85 for 3 kids. She handed my kids the socks and wrist bands before I even paid so now there was no going back. The toddler area was scary and unsafe, it looked like there was once a gate but the gate is half gone. Big kids came in destroying the toddler area. After an hour we left. Such a waste of money.