I paid about $183 to have a fun and great experience with my family. When we arrived at Uban Air to check in, I was completely shocked to see it was overwhelmingly crowded. People were not wearing mask and didn't bather to keep social distancing either. I saw empty plastic bottles and trash on the trampolines and did not see anyone cleaning that areas. Every area at the trampoline park was overcrowded that my daughter was pushed many times and waited close to 9 minutes to get in the warriors course. I won't never came back to this place. read more

I had gone for a toddler bday party. Started off alright, with okay service; however, my shoes and other guest's shoes were stolen. Police were involved ; however , urban air itself did not pull up cameras or try to help locate who and where my shoes were. I would like to suggest an employee overlooking the station where you do not purchase a locker but are allowed to store your belongings because all of the lockers coincidently were all occupied. Completely disgusted. read more

Customer service is horrible. I paid for the VR game and was told there was 1 family waiting before me, after the family finished I assumed it was our turn just to be told no and the worker let families skip us. I made A complaint to the manager and he did absolutely nothing. I was Only offered some free nachos which was trash. I would never waste my time or money in this place again!!!!!!! I don't even wanna give them one star but I have no choice they get a 0 outta 10!!!! read more

Overall, the South Hackensack location is large but way overcrowded and not clean. Our son and his friends had fun celebrating his birthday over the weekend but that's about it. The only other positive was the private dodge ball game where they were in a section just for the birthday party guests and it was not crowded since everything else was. Food is mediocre at best, as is the service. We were assigned one host for a party of 20 and had to ask her about cups, drinks, condiments, etc.. I would not do it again here especially since we had to wait at least 20 minutes for parking. Bathrooms were filthy and There was no toilet paper in the stalls. I had to get some for my guests! I am not sure what happened to this place but unfortunately, I do. It recommended it. read more

I've been here twice with kids ranging from 4 years old to 11. There is something for everyone. Lots of activities. Tunnel crawl for the little guys. Dodge ball was great for all. Kids loved the joust and the rock walls. The food court is pretty decent. Its clean. Kids had a blast. I'll go back. read more

please parents do not take your kids there!!! we took our toddler yesterday and from a simple fall on the trampoline he now has a broken bone in his leg! its heartbreaking to see that result from a place where we paid $$$ for our kid to have fun!!! no wonder why they have you sighn all that long writing papers before they allow you or the kid to jump. we weren't aware of how dangerous it is until we experienced it with our toddler! so please parents be aware!!! read more

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We couldn't have asked for a better venue for my son's Barmitzvah kids party ! We chose Urban Air Trampoline Park in Hackensack for the event . Everything was run so professionally from start to finish according to a tight schedule. James Gerity, the event manager , was a dream to work with, he was always responsive and gracious. The venue was not only fun for the kids but all our adult friends jumped too - they left with huge smiles as it felt great to feel like a kid again ! The atmosphere was fun but also had an elegant feel due to the lights being mainly off with some colorful light effects. And after all the somberness of COVID it felt wonderful to just let loose and party ! The owner Ari also made sure we were well looked after . Definitely the best choice for a party venue ! Thank you Hackensack Urban Air team you rock!! read more

Prepare to be blown away by the extraordinary charm and wit of Urban Air's very own superstar, Alex Motoo! My recent visit to Urban Air was nothing short of spectacular, and it was mainly due to the exceptional service and delightful company provided by Alex. From the moment I stepped foot into Urban Air, Alex's warm and inviting demeanor instantly made me feel welcome. With his infectious smile and quick wit, he effortlessly created an atmosphere of joy and excitement. He went above and beyond to ensure that my experience at Urban Air was truly unforgettable. Alex's playful nature and knack for humor kept me entertained throughout my visit. He effortlessly added a touch of laughter to every interaction, transforming an ordinary outing into an extraordinary adventure. His jokes were clever and well-timed, bringing smiles to the faces of everyone around. Not only was Alex an absolute delight, but his knowledge and expertise about all things Urban Air were truly impressive. He eagerly answered every question I had, providing valuable insights and recommendations that enhanced my visit. It was evident that he genuinely cared about creating a memorable experience for each guest. In addition to his charming personality, Alex displayed exceptional professionalism and attentiveness. He ensured that all aspects of my visit were smooth and enjoyable, addressing any concerns promptly and efficiently. His dedication to customer satisfaction was truly commendable. Thanks to Alex, my Urban Air experience was elevated to new heights. His genuine kindness, humor, and expertise left an indelible mark on my memory. Urban Air should consider itself fortunate to have such a remarkable individual representing its establishment. If you're seeking a truly remarkable adventure at Urban Air, I wholeheartedly recommend seeking out Alex Motoo. His magnetic personality and exceptional service will undoubtedly make your visit extraordinary. Trust me; you won't be disappointed! In conclusion, my experience at Urban Air was made unforgettable by the incredible presence of Alex Motoo. His warmth, humor, and genuine care created a truly special visit. I cannot thank him enough for the delightful memories he helped create. Urban Air is lucky to have Alex as an integral part of their team! Note: This review is based solely on my personal experience and interactions with Alex Motoo and does not reflect the overall quality or experience of Urban Air as a whole. On the other side this guy named Eric I do not know his last name because he refuses to tell me. So yesterday July 8th, 2023 I went to urban air and got my wristband I started jumping for a bit but then I get bored and go to another place which, in this case, it's the rock climbing area and I go in normal I say hi to Eric the person that I am leaving this bad yelp review on and he puts on my belt and then I go and climb, when I went and tried to harness myself (I know how) his partner (I don't know his name) said here let me help you, and I tell him I know how I can buckle myself and he said okay and casually walked away to help the other people on my 2nd wall I went on the Eric guy came over to me and said want to go on here I replied by saying I know how to harness myself and he proceeds to tell me no you can't do that and I said he let me and he told me you know I can kick you out of here anytime. And then I let him put on my harness on the wall so I can climb and he said nope and proceeded to take off my belt and tells me to come back later. Moments pass by and I come back and he tells me sorry you can't be on here your banned this parent complained about you and the manager told us you can't be here. And then I leave to go ask the other employees and they say no. And then I go tell my guardian and then she asked me to go ask Eric for their name and last name and the manager's name that told me this. I go back and then I asked what the manager's name and he says I don't know, but then I asked him for his last name and he refuses to tell me. But then Eric's partner came over and on his way, I saw that he flipped his name tag so I wouldn't see his name, and that worked. Moments later I ask why am I banned and he says what who banned he didn't just say that I was banned and someone complained about me and then I ask so why am I not allowed to go in and then he says I didn't say that when he literally said that I was banned. Moments later he lets me in and on my 2nd wall I climbed I went down and I was just trying to be funny and when he was going to unharness me I stepped back and then he said Bro I'm not f*cking playing now and that made me cry when I was out of there. Overall the experience with Alex Motoo was great but with Eric and his partner was not so great, I would I rated this a 5-star if it wasn't for Eric and his partner. And another kid was doing the same thing and they did nothing. read more

Recently, I had my daughters 13th birthday party here. UrbanAir is quite possibly her favorite place on earth and she goes often with her after school program for kids with special needs. Unfortunately, hosting a party here is an absolute nightmare. It's beyond disorganized and so unbelievably crowded! There is ZERO parking therefore unloading your supplies is a complete pain, staff is barely helpful and the "party host" doesn't do much at all. Our host was practically non existent until she saw us waiting to use something that (SURPRISE) wasn't included in our party package. Yes, I agreed to pay the upgrade fee (which was eventually waived by the manager bc of all of the issues above). Yes the place is "cooler" than Skyzone but my kids would have been just as happy there and I would have as well. read more

I'd think it's more appropriate for the youngsters in the Pre-teen ages (4-10). They have their main trampoline area, slam dunk area, laser tag, rock climbing, pro zone, and battle beam area. It sounds like a-lot, but the kids got bored rather quickly. All the stations are pretty close to eachother and are kind of small. Nonetheless, this can work as a perk as parents have a better watch on the kids. read more

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This place is filthy and smells terrible!!! Attended a birthday party and walked right in after completing the waiver. There was no security and no guidance. I walked in through the exit!!! I asked an employee where would I respond for the child's birthday party and he went to ask a young girl who always works there. She went to look at a paper with the party's info by where she should have been standing (by the exit that I walked in through!) 3 people walked right in without paying and without being stopped. 30 minutes into my child playing and a huge fight breaks out between young kids. That was it! Left and will never return!!! read more

First time at this place my son had a blast. I just had to watch out for the older kids so my son wont get hurt , otherwise he had fun. The prices are great. Staff were really friendly. Place was clean, besides people leaving there trash on the tables. I will bring my family back there again. read more

So this is an awesome place for kids. It is reasonably priced and the kids have a lot of options: trampolines, trampolines with dodge ball & basketball, rock climbing, etc. The only reason I would not give it 4 stars is the lines for everything--to check in, get a locker, or food were so long (not the lines for the kids though). The food was actually good and reasonably priced but they were understaffed and our pizza took forever. The tables in the eating area were not clean, the floor also was dirty, and no one came around to clean at least once when I was there. This was not good especially since the kids are in socks. Also there was only one bathroom. For such a large place I thought that was odd especially when keeping things clean did not seem like a priority. Overall, I would go back though, the kids loved it--I'll just bring wipes :) read more

Urban Air Trampoline and Adventure Park - Trampoline Parks Near Me - South Hackensack, New Jersey

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Had a party here yesterday for my friends 23rd birthday. The party was well organized, and we had a great time. The party was also easy to book thanks to Stephanie who had no problem answering all of our questions. Service was great (thank you Mya!) and we would recommend. read more

This place gets so packed on the weekends, I came for a birthday party and ended up being late because it took a half hour to find a parking spot. The parking lot was a mess with people arguing over spots. Then once inside it was so packed you could barely walk. The bath rooms had no toilet paper (thank God I had napkins in my purse) the sinks also had no soap. It seems like the staff can't even keep up with the amount of people coming in. Especially scary with little ones since they have nothing put in place to prevent someone from just walking out with your kid if you happen to lose sight of them. This place is a mess and they need someone better in charge. read more

My granson's birthday was wonderful! Went to the South Hackensack one on Feb. 26. The kids had a great time!

My kids had a nice time at this indoor play center. We arrived at 12noon on a Sunday in mid May 2018. The place was not too packed. My kids got to play for 3 hours. They jumped on several trampolines, slid down a few slides, went through a cool opsticle course, played in a jungle gym, climbed various rock walls and even played trampoline basketball and Dodgeball. The staff consists of mostly teenagers and young adults who weren't very engaged. The place would benefit from setting sanitation or hand washing stations. Also to ensure that damaged equipment is replaced or remove from the floor for use . I came a cross a few broken things that were being use by kids. For $29.99 for 2.5hours of play, the equipment should be intact. read more

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Nice place to take your kids when it's nasty outside. They keep it clean , staff is friendly. Only con is the food , I can't believe no one think about the food aspect,greasy and unhealthy crap . Bring your food from home and enjoy, super fun place . read more

Funky smell, too crowded even though we RSVP'd we had to wait. There's no order to anything and the employees just stand around and don't assist the children. I'd never go back. read more

Never went there but I paid and booked a room and they called me and said it was a glitch in the system do I want a table at the very last minute.Don't waste your time with them they're suspect!Luckily there are other trustworthy places to go to read more

Horrible management, tired to take my kids to play for a few hours, and tried calling at least 9-10 times to confirm if they were open due to extreme weather conditions? No one answered the phone, their website and yelp showed they were open, but not true. At least record a message to inform customers that due to weather conditions were are closed during our usual business hours. I'm glad I didn't just drive down there and called before heading out there! read more

Charge parents 12.99 just to accompany their kids in. Not jumping, not participating. What are we supposed to do, leave our 8 year olds to fend for themselves? Include the cost of parents in the cost of the tickets. It's ridiculous. read more

While my grandson may love this place, I have my issues/concerns. They announce over the loud speaker the rules yet people of all ages dont observe them. People constantly go into the squares when others are jumping. Parents leave tiny children uattended and they can get very hurt. Where is the staff during all this, walking back and forth, present and accounted for, but not doing or saying anything when the rules are blatantly disregarded all around them. After three visits, I have witnessed them not saying one word. Ive been to other trampoline parks and they make sure people observe the rules. For SAFETY its a necessity if toddlers are allowed to be amongst big wild children and adults - very few caring that the small children are around them. One of their employees approached me about my grandson not wearing Their socks even though they are safe socks and made him stop playing to change. Is this what they care about? Is this what they are told to focus on? Really? So the purchase of that membership means nothing? Im guessing they dont want to see other branding so as not to encourage people to go to other locations. Thats fine but have it clearly posted. I will check but I didnt see that posted anywhere. So, their focus is more on who their competition is rather than the safety of everyone in attendance. Is it perhaps because they dont want clients knowing about a safer location where its not this mad free for all??!!? Disappointed tisk, tisk, tisk. The ONLY lure is the affordability. But as the saying goes - you get exactly what you pay for read more

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Love this place, especially Matt, he's the man, took good care of me and my son and made sure we had an amazing experience, thanks Matt and everyone go here! -david and Jordan read more

This place is a HOT MESS! Literally hundreds of people walking and jumping around, with the majority of them not wearing masks (kids and parents alike). Combine that with no ventilation from outside and you have the perfect recipe for a COVID-19 super spreader event. Seems very understaffed (by mostly high school kids) and pretty unsafe because kids of different sizes are jumping around on the same trampolines. Anyway, I wouldn't recommend taking kids to this place unless you have a strong urge for them to catch COVID or get injured. You've been warned! read more

Horrible Customer Service. I bought a ticket on line for my daughter because she was invited to spend time with her friend for her birthday, The next day my daughter tested positive for covid. I immediately called and asked for a refund because she would not be able to go. They refused to give me a refund. I disputed it with my credit card company and they disputed the charge again and I am still being charged for a service that my daughter could not attend and I do not live close so she will not be able to attend in the the window she has to use the ticket. Considering the circumstances a refund should have been issued. Guessing they don't care if someone goes with covid or not as long as they have their money. Highly recommend steering clear of this business with absolutely no regard for their customers. read more

Came on a weekday in hopes of avoiding the weekend crowd, but the entire place was completely overrun by summer camps. It would be really nice if they just didn't have open play hours when they are expecting multiple camp groups. Honestly it looks like a fun place and my kids really tried to enjoy themselves but they just couldn't because of the excessive noise and constantly being bumped. We spent over $100 and ended up not staying long and definitely feel like we did not get our money's worth. read more

I would give 5 * for the facility and 1* for a birthday party service. We had a big party at a private room, we closed the best package there was expecting that everything would go smoothly, however we had plenty of not so smooth moments. To begin, I was told I could get there 15 min prior to my party, which was scheduled for 7pm. , so I did. I got at the facility at 6:45 pm and had to wait for someone to help me until 7. I had to wait at the desk because my host was not told we were there. After trying to get help about 5 times I finely got a girl to help me and she brought me to the room I was assigned, where my host was still setting the table. Well, then the kids got their bracelets and all was fun, until food time. I ordered catered food which was already there when we got at the room. And I also ordered 12 pies, being that we had a lot of people. My schedule to get the food was 8:00 pm to 8:15, well, we got the food at 8:50 pm. Everyone was starving, I had people leaving without eating, which was very embarrassing, mind you, I specifically explained that I wanted to make sure the food would come on time since people were coming from work and would be hungry. I understand they don't allow outside food but maybe they should rethink that, either allow costumers bringing food or serve the food in a timely manner. Or then have a pizzeria we can order from, because sincerely, pizza was not good at all. I've walked by a room and saw a huge party having pasta, meatballs, I was never told I could've ordered that. Or maybe they were allowed to bring outside food. And also they should have a catering menu online or send it to us so we could see the options, because I requested that many times and got nothing. Besides the food issue, we had a great time, we had people signing up for another party because they liked the facility, so we brought them more business, however, I also had parents saying it was inadmissible to wait for food that long. There should be at least 2 hosts for a party the size of ours. Then came cake time, I had to cut the cake and serve it, which being a mom, I'm used to it, but that's why I'm paying for party, so I don't have to worry about it. My daughter' s birthday is coming up next month and although she wants the party to be there because she had a blast, I am very concerned about having the same issues we've had. They are extremely understaffed, at least for big parties and I really hope they work in their food / catering issue. That will make the place the best for parties. read more

My son LOVED this place. When considering fun places he enjoys Sky Zone, Pump it up, Kidz Village, Catch Air, etc. This place offers a bit of all of the above. Very fun experience with many different options for children. read more

We went for a birthday party and my son has requested to have his party there now. The place seems pretty new so there is a few things they could improve on. Refilling the soda / juice pitchers, leaving out the pizza so we could finish what was left in the box, helping give out the cake, things like that. also a lot of older kids which playing in the same area as the younger kids which caused some problems with some parents. other then that i felt the place was fun for all ages . read more

I thought this "new" location would be fun to try, however, it was a major disappointment. I had an issue with the condition of this facility AND the owner's children!!! Shortly after we arrived, my toddler was being helped on part of the warrior course by an employee when two boys ran up, grabbed a safety rope held by the employee and proceeded to swing into the ball pit like Tarzan putting my hanging child in danger. I took a video of the kids as they wrestled in the pit and ignored the employee. They stopped once they realized I was recording. I looked around for a parent but no one was around. An employee later confirmed those were the owner's kids. When I asked to speak to the owner, I was told he had already left but they got a manager instead. The manager apologized and wanted to make it up to me by providing my child with a snack. I politely declined due to dietary preferences so instead, he provided me with one free pass to return in the future and that it was the best he would do despite us having bought two tickets and socks to play. I won't say who, but through that process, I was told the owner is hardly around; when he does show up, the kids do as they want, they don't listen to employees and make up lies when the owner is told of their actions. That's simply unacceptable! The facility is also not fully operational as part of the ropes course is closed. What is open is dirty, broken, or not put together properly. Here are some pictures of the tubes playground with boards zip-tied in place, the floor mats not laid properly causing kids to trip, paper not fully peeled off from viewing windows, parts closed with yellow "caution" ribbon and trash littering the stairs. I know we won't be returning - Sky Zone was so much better. Be careful if you do decide to go after reading this! read more

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I had my son's 8th birthday party here a couple of weeks ago with a small group of kids on 10/22. We had Bella C. as our host and she was wonderful! She didn't hesitate to answer any questions and she was quick to respond to any of our requests. This birthday party was painless. I appreciate how amazing Bella was and how stress-free I was. Will definitely be coming back again. read more

Urban Air Trampoline and Adventure Park - Trampoline Parks Near Me - South Hackensack, New Jersey

I attended a birthday party here recently with my toddler. She had a great time!!! There was a variety of activities for children of all ages to enjoy. My daughter had a fabulous time!! The biggest negative was the parking situation was not good. There needs to be a lot more spots my wife dropped us off and then proceeded to circle around the lot after we were already inside. read more

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Worst experience ever. We have been going to the Miltown location and having great times there. It's our first time giving the Hackensack location a try, but it's really disappointing. The management is chaotic, every staff is saying different things. And this location is super crowded. Every attraction has a line. Will never come back again. read more

Hackensack Location is great.Manager and the workers are very good. They all happy to help and assist. Clean place and my kids loves it there. read more

I had to make my niece resign effective immediately because they do not follow covid protocols. SEVERAL employees have tested positive for Covid 19 and they were still working. The employees were not allowed to leave or call out because they were shorthanded. A manager, saliva, walked off in protest until everyone is cleared to return. They are constantly overcrowded. The state has visited them more than once and nothing gets done. They do not enforce masks for the patrons so kids and adults are coughing and sneezing on everything. The only time things really get cleaned is when the owner shows up. In his absence the site is being run by young assistant managers who have no control over their guests. They have many employees resigning just this week because of this. A manager I spoke with on Friday told Me 'oh it's not 6 employees its just two!' Riiiiiiight!!!!!! Throw the whole urban air away. This will get people killed! read more

A kid's dream! Be ready to chase your child and enjoy in the fun. A building the size of a football field with hundreds of children and hiding places it could easily become a parents nightmare. They need more staff to accommodate the kids and a few more attentive adults to supervise more heavily. They also should implement a parent/child matching system at the front door like Chuck E. Cheese. Overall, a great place of fun and exercise! Pricing is balanced and fair. The best priced trampoline Park of the limited sites I've witnessed. So go, enjoy time with your family! read more

My 6 yr old had his birthday party here, and he had an awesome time!!! All of my guests said they will definitely be bringing their kids back!!! It's so much to do!! It even has a lounge area with flat screen tvs for parents to relax while your child play. You get MORE for your money!! And the party host was great!! read more

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My 8 year old loves it. so much so, i had his birthday party here. Admittedly a bit pricey but it was worth it. The parents can join in on the fun as well which is an extra bonus. read more

We held our daughter's party here. Kids had a blast and the staff was amazing! They took care of everything and were incredibly quick to respond to all of our questions and concerns in the weeks leading up to the party. read more