The service, provided by Peter, was very educational in terms of explaining how and what was being done to make the needed repair,

Our regular repair shop is moving and so closed for a time. We flexed to Urban as an alternative and so glad we did. Jessie, the tech writer, was such a Knowledgeable and friendly interface. She knows her stuff and helped us diagnose and determine next steps with our low maintenance Subaru cross trek. We paid for a thorough inspection which normally I might shy away from but they did a great job. We ultimately went with some recommendations and scheduled some others for later. The interactions were friendly and professional. The work space is clean and organized. They are pretty timely and flexed a bit at the end of the day so we could get there to pick up the rig. Transmission. Brakes. Differential. Service. Belt replacement. Nothing out of the ordinary and the work dramatically improved the performance and handling. I think we will be back should we have another repair need. We felt like we were in good hands and paid for a valuable and quality experience. read more

Urban Autocare is right in our 'hood. we've used them several times to fix our mitsubishi sorts car. they are very nice, they consult with you and help you decide which repairs should be done sooner, and which ones maybe could wait a while ha ha. they've always done a great job, and delivered the car back when promised. (they've always finished our car within one day.) we recommend them, for sure. read more

Peter was extremely helpful I came in, during the middle of my shift, due to one of my tires having a puncture and started rapidly leaking air. Although they were busy and couldn't patch my tire right away Peter went above and beyond and installed my spare tire so I could finish my shift then come back and get my fulled patched tire. Thank you again read more

Friendly staff, great service. I'm not a car guy so I'm used to mechanics taking advantage of my lack of auto knowledge and overcharging me, but not here. These guys took excellent care, I will return. read more

I bought a car after this company said it was good to go with only a few simple repairs- back breaks and a hose- they did say it needed flushes that the dealership had just done!! All else was fine even though it seemed to have starting problems- they said the battery was fine - it wasn't- we had to change it? Well, I still went back to this company I must be a gluten for punishment -because now the passenger door would not open plus the back deck closing button isn't working- I gave an ok to spend $550 for for a forty dollar part and labor and the deck they couldn't find the part? The next day it wouldn't start- what the heck? They called to see how the car was and admitted there must be a short but took no responsibility to help just please bring it back for another $300.00. I don't know what is worse the fact that I trusted this company before I purchased the vehicle or that they take no responsibility for screwing up what is really going on? Beware - they say they care but my experience is they don't! read more

The folks at Urban Autocare got me in and out of the shop faster than I could have ever imagined. Their professionalism is unmatched to anything I've ever seen both having moved a lot and previously working at a repair shop. They provided me an upfront price for my brakes that was beyond reasonable and served me and my car with premium customer service and repair quality. If I wasn't moving in one month, this would be my go to shop all my repair needs! read more

Excellent service we trust them with the care of our 2009 Toyota Corolla. Very knowledgeable and skilled mechanics. Highly recommend!

I accidentally dropped my car off a week before my appointment and (thanks to a couple cancellations) these guys were still able to get my car taken care of for me. The guy I worked with was super nice. And it ended up being cheaper than I anticipated! I was recommended this place by my roommate and I definitely recommend this place to others, as well. read more

My son works from 7:30 am until 6:00 pm, so it's difficult for him to get his car into a shop for repair. While visiting Denver, we decided to help him. Jermain was very accommodating and worked us into their schedule to repair the Acura MDX's air conditioning. In addition to recharging the system, they found worn parts that required replacing and called us immediately to explain the situation and inform us as to additional cost. The car was finished ahead of time, and again, we were promptly notified. A totally pleasant experience. These guys are honest, efficient, courteous, and professional. read more

I've been going here for years and can honestly say guys at urban autocare are very kind people. They are always quick to fit me in, super responsive and communicative, and honest. I know I can trust their recommendations and service. Definitely recommend! read more

As soon as I talked to Trisha @ location 701 E Evans I felt sooo at ease. As a women, not wanting to get takin advantage of. She was very understanding, talk me through every step, and let me know I'll be taking care of fairly. Turned out these guys found out I qualifed for free work, that Mercedes Benz should've done years ago. She didn't have to do that, I'll come bk every time for that. Very trust worthy!! Prices are worth it!!!! read more

Don't go here if you're a woman! They are way overpriced and tried to get me to do $2k in work on a solid car. The guy asked me if I needed help getting my car key off my key chain. Condescending and expensive. read more

Urban Autocare does a great job and is reasonably priced. The process, from appointment set-up to car pickup, is always smooth. We've trusted them for our cars for many years and would highly recommend them to others. read more

Very helpful, timely and quality work. Highly recommend. Visiting from out-of-town. Urban Autocare came to our rescue. Thank you!

I just had an oil change and tire rotation done on my Subaru Crosstrek and they did an excellent job. My service advisor, Ted, was very friendly and helpful from booking thru payment at the end. He explained all of the things they had done and went through the list of recommendations for future service, explaining things well. I dropped my car off around 8:30am and told them I didn't need it urgently but they still had it ready by 12:30 which I felt was totally reasonable for the service I needed and the fact that I told them I wasn't in a rush. I will be bringing my car back here for future service! read more

Incredibly friendly, helpful and trustworthy. Have gotten me in on short notice numerous times and have been beyond helpful and friendly each occasion. I will be coming here for all auto care needs. read more

We called Urban Autocare 8am on a Friday while we were on our way to check in for surgery at the nearby hospital. We had a massive brake malfunction on the way down to Denver and had no idea how we were going to get home. Beau took our call and met us at the hospital 10 minutes later. He took our car for an assessment and texted the results to me within an hour. Beau and his team completed the repairs and dropped the vehicle off for us at the hospital a few hours later. We are so thankful for the personal service provided by this company. I'm still in shock at the level of professionalism and care we received. The price was reasonable and services well documented in the electronic system. Thanks Beau and team for saving a family in crisis! read more

I really like my experience here. I get anxiety going to the auto shop and I like how transparent my experience has been. The guys are nice I spoke with Zach and he explained the run through of services that were done and areas that needed help with out feeling pushy as I've experienced in other shops. I also like that I can pay for my services when they text me because I like keeping records of what I need to get done for my car and their invoice reflects what I need to get replaced with the pricing attached. read more

Came here yesterday because they had great reviews and I was not disappointed. My back left blinker wasn't working and I was in and out in under 10 minutes. TJ was super kind and walked me through why my light was going to continue to burn out. He even offered to order the piece for me. I will only be going here from now on if I need anything done to my car and will be telling my friends to go here as well. Thank you TJ! read more

Staff here is always super friendly, fair, and straightforward. I've had my oil changed and minor repairs through them several times and always have a positive experience. TJ even did me a favor with my tail light free of charge day of! Highly recommend read more

I realized my brake lights were both out when a helpful driver alerted me to it. I was in an area where I didn't know any mechanics so I just picked one nearby which was Urban Autocare. They jumped right on my issue and replaced both lights immediately. I forgot his name now but the guy who helped me was awesome. This place seems very professional and committed to having happy customers. I would absolutely go back here. read more

I've been going to urban auto care for about 8 years and can't recommend them enough. It looks like they've grown substantially in the last few years, but their service and kindness hasn't changed a bit. They still treat me like a friendly neighbor. I've had some fairly major problems with my car (like a faulty transmission) and they were transparent and talked with me about all of my options and helped me weigh the pros and cons of service. They are a bit more expensive than other chain shops, but it's well worth it to know that you can trust your mechanics. read more

Stopped by Urban Autocare today to get my window wipers fixed and the team was so friendly, prompt, and professional! They were able to diagnose the issue in less than a minute, fix it, and even replace my blades. Definitely a group of honest, friendly guys who won't try to nickel and dime you! read more

Least helpful autoshop in the city. Wont even give a ballpark estimate or cost of parts before they start. Isn't that illegal since Colorado requires a written or oral estimate prior to any work??? read more

I came in here because my check engine light came on, they were able to check right away and determine whether or not it was a serious issue. It wasn't me they made an appointment for me the following week. There was a lot that needed help on my car that I had put off and they were able to accommodate all of those needs in a single visit. When they determined the issues with the car, I wasn't just given a price tag and told what the issue was. They walked me through it step by step how they diagnose what is wrong and why they came to the conclusion they did. Obviously they know what they are doing and could just tell me a price and run with it, but I feel a lot better knowing exactly why I'm paying what I'm paying and feel confident in the service they are providing. Nick and Zach were the two that I spoke with the most. Honestly even if I was given a discount for service elsewhere, I'd still probably bring it back here just because I know the quality of service I'm getting and the communication throughout service was above average. read more

Everyone was professional and informative. They walked us through everything the car needed and were upfront about costs. They performed the requested service in a timely manner. We would definitely recommend this business. read more

These guys were the best! They were honest about the costs of the various options, and communicated very clearly. Convenient location in the middle of the city. After I dropped off the car they even ordered a Lyft for me to my office - that's going above and beyond. Will definitely take my car here again - five stars!! read more

Had an issue with a windshield wiper and Zack told me to just bring it by. He fixed it for free within 2min. Another place quoted me $90 just for diagnostics. Will definitely be back for any car needs in the future! read more

I annihilated my tire turning into a parking lot with a metal grate on the curb. I quickly looked at my online map and saw Urban Autocare was close by so I pulled in. Clearly it was my unlucky day turned lucky when I was greeted by Zach Bazylak who kindly and swiftly offered to put my spare on right then and there. I was in and out of there in 10 mins and the customer service from start to finish was A+++++. I asked what I owed him and he said, nothing. You can't run a business on "nothing" so in exchange for this wonderful experience, I am writing a glowing review and WILL BE BACK IN THE FUTURE to support this wonderful business. Thank you!!! read more

This is a shout out to Ryan for all his help with our Ford Fusion! It wasn't easy, but he was able to get the inner and outer tie rods in place on the passenger front side. This saved us big money and enabled us to roll on. We were in and out in one day something I did not expect. Also, thanks for the Lyft rides and thanks to Urban Autocare for the $41.00 discount. We will be back! read more

We are new to Denver & were looking for a mechanic. Then we got a flat that needed repaired. Urban Autocare fit us in right away, repaired it in no time & couldn't have been kinder. And just like that, we found our go-to mechanics! They have been great with all other questions & issues too, and always quick, honest & accurate. Thanks Urban Autocare! read more

I discovered two nails in my tire early Wednesday morning and I stop by without an appointment- desperately needing a fix before the holiday. They offered to put on my spare for free which I was extremely happy with but to make matters even better they fully patched my tire for free as they said it would take the same amount of time. I cannot thank them enough for the kindness and genuinely willingness to help even though I wasn't on their busy schedule. I'll be recommending this spot to everyone in the denver area- make sure you come see these guys. read more

I've been bringing my Nissan Sentra to Urban Autocare for about a year and a half now. I had recently moved to the state and found that they were close to me and had great reviews so I gave them a try. It's been four or five visits since then (oil changes, comprehensive scopes, new tires..) and I'm super happy with them! Extremely nice staff who explain everything to me in a way I can understand. They provide me with recommendations on what to update on my car for safety and the health of my car, but they also explain when things aren't necessary but just recommended (like when I have a tight budget). I'd recommend this place to anyone. read more

I came in for a tire patch but then realized I was covered by warranty at a different location. Urban Auto Care put my spare on anyway, and filled my fluids at NO COST just to make sure I could safely get to a different mechanic. I offered to pay for their help and Zach wouldn't let me. That's what kind, accommodating service looks like. I will definitely be back for my next car service need. Thank you!! read more

I love this body shop. I was visiting Denver from out of town, and after driving across country, I needed new tires and had a host of other problems and so I gave Urban a call to make an appointment. Beau, at the front desk, was so awesome, trustworthy, and a happy, all-around good guy to work with. My car turned out PHENOMENAL!! I got an oil change while I was there and was so pleased because the last time I got my oil changed at my normal place in NC, they didn't reset the sensor and I had to keep clearing a message that my oil needed to be changed. It turned out that there was some sort of issue with resetting the sensor, which Urban took the time to find and fix and my other shop did not. I will be looking for a new shop back home next time I have issues... They fixed my weird alignment issue, replaced my tires, and fixed my squealing belt - all stuff I had been needing majorly. I also LOVED the online safety check that went through like 50 points of inspection. It made me feel a lot safer to know what was in the "yellow" as opposed to "green" and allowed me to make decisions on what to do about what was in the "red." I found the portal really simple to use, informative, and comprehensive. Thank you Urban!! If I find myself back in Denver, I will definitely use you guys again for car repairs. read more

Extremely frustrating interaction. I made an appointment for oil change and tire rotation, nothing major. I'm new to the neighborhood and have a new car, so I'm looking for a new and stellar car shop to match. I dropped my car at 8 am and told Nick at the front desk I'd need it by 1 pm. I hadn't received a call saying my car was ready, but I show up at 12:55pm because I need my car back. No one is in the office. I wait a few minutes. Nick comes out. Says it's not ready. Goes to get my keys and says, "There was an electric issue with another car." Fine. I said, "I told you I needed my car by 1 and I had it scheduled with you at 8 this morning." He says, "Well, scheduled to drop off at 8." Yes, my car was scheduled for a drop off at 8am, I thought this was my appointment for maintenance. I said I needed it back by one, you said there was an issue with another car- that's fine.  The thing lacking is communication. I need to be in the loop on the schedule and changes to my car. If he was a mechanic, sure more leeway. But the person who lacked all forms of communication was wearing slacks at the front desk- maybe he's the owner, maybe he's billing, whatever. I don't want to take my car here because a miscommunication and a schedule conflict occurred with an OIL CHANGE/tire rotation. If that can't be well managed, I have no interest in seeing how you manage bigger issues. They may be the best mechanics around, sadly I wouldn't know. read more

Called two days ago to schedule and appointment and have not heard back (their voicemail says they return calls in 10-minutes). Called again, so, let's see if maybe they'll call back. read more

This place is honest and does quality work. They gave me a second opinion on my 1996 Toyota Camry repairs that another shop in town had diagnosed and they shortly noticed the other shop was in it for the money. They saved me about $5K in un-needed repairs and did only what was necessary for my car. I've since returned with my other Toyotas and they always do quality work. They aren't necessarily the cheapest, but they are honest and back their work with a great warranty on the repair. Phil and his staff are top-notch and always courteous. It's worth driving a little further to get quality work done on my cars. read more

It's a clean shop where customers are greeted and doors are opened for you. Everything was thoroughly explained and they were very accommodating. read more