Earnest is an excellent technician. He is very professional and keeps me informed of the issues with my yard.

We signed up through someone at our door. We signed up for a 3 month contract stayed for 6 hoping for better service through out. Did not notice a difference in bugs, our dogs started having skin issues, they do not come but once every three months and have not done the same services each time-very inconsistent. We went to cancel and they added a $159 cancelation fee claiming we signed up for 12 months which is untrue. When we called to discuss this there was no resolution. We also paid for the last three months and have not had one visit. DO NOT RECOMMEND. read more

Horrible!! We were with home team at first and switched to urban ex because they did an amazing job selling it to us! Kind, professional, and even cheaper "they said"! THEY LIED!!! For a year it was a hassle they spray the outside and bugs came into the house you have to request for them to spray inside vs home team would spray in walls and outside and never had spiders like with urban ex. When trying to cancel they said 30 days when year is up only. Year went by and they said it has to be a day before or day after to cancel from year mark!! So I'm paying $200 now without service!! read more

Asked to cancel my account multiple times, still charged even though service was not performed. Service still not canceled ask requested, terrible customer service. DO NOT DO BUSINESS HERE! read more

Let me start by saying I have never written a bad review and I wish I had read the reviews before making the mistake of signing up with Urbanex. It turns out many customers have had experiences similar to mine. Urbanex operates by sending salespeople door to door, which should be a red flag in itself. What they don't tell you up front is that you'll be charged $193.00 (with tax) TWICE in the first 30 days -- once for the initial visit on May 1, 2025, and again on June 1st. That's $386.00 in the first month alone. The sales pitch is it's only $60 a month. I was approached by a friendly, energetic sales rep named Ari. She was personable, told me her father was a pastor, and emphasized how great it was to work for a local company. She seemed sincere -- but unfortunately, she was completely dishonest about the pricing. She told me service would be $60/month or $193.00 per quarter (with tax), even showing me the math on her phone. She never once mentioned the second charge of $193.00 a month later. Had I known, I would never have signed up. I also asked specifically about the cancellation policy. She told me if I canceled, I wouldn't get the $193 refunded -- which I was fine with. But again, this was misleading. She quickly flipped through the agreement on her iPad, hoping I wouldn't read the fine print -- and I didn't, which was my mistake. But when I saw that second charge 30 days later, I called the company and was told it was all in the contract. I canceled immediately, and was then charged another $150 to cancel. So in total, this dishonest sales pitch cost nearly $400.00 in less than 30 days and dirty windows. Urbanex may sound convincing at your door, but their business model is built on deception. I would strongly advise anyone considering them to read every single line of the contract -- or better yet, look elsewhere.  Last thing, after one service, I had to clean pesticide residue off my windows because of how the technician sprayed the house. And once he was done, he asked if I'd write a five-star Google review because they get paid $5.00 for each one. That tells you everything you need to know about how they collect their glowing reviews. read more

Urbanex Pest Control - My windows after Urbanex pest control left. - Pest Control Near Me - Farmers Branch, Texas

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Today was a good day with UrbenX services. My first service was solid, though the last couple before today were just okay and didn't fully meet the standards that were initially promised by the marketing team/co-owner. Because of that, I'll admit I had some hesitation going into today's visit. That said, today's service was a great experience, and I can't say enough positive things about my representative, Jacob T. From the start, he had a welcoming presence and demonstrated genuine passion for his work. He was extremely thorough in his assessment and took the time to clearly explain the treatment plan, paying close attention to detail and prioritizing the safety of my dogs. His knowledge and transparency added real value to the service and helped rebuild my confidence in the process. I had several questions and concerns, and Jacob T. addressed every one of them patiently and confidently, which really put me at ease. It's refreshing to work with someone who truly understands his field and takes pride in delivering both quality and value. If you have the opportunity to have Jacob T. handle your service, I would highly recommend him. read more

In August of 2024 a young man came to our door from Urbanex. He stated the price would be around $120 for 2 treatments a month or $60 if we needed one treatment. I was impressed with his attitude and his knowledge of spiders and other insects that we have been having problems with. I found the price to be reasonable and agreed. Intitally, he charged us $120 for the first month of treatment. 2 weeks later they come again and charged us another $120, even through we had paid the cost upfront. I immediately called to cancel but to my surprised they charge a $150 cancellation fee, which I had apparently signed for during the set up process. I ended up cancelling 13 months later to avoid the fee. I was never pleased with their service, we always had spiders even after the treatments. Compounded by the $120 a month charge was a sign of bad business practice. read more

BUYER BEWARE!!!!! Very disappointed with the service. The salesperson was not transparent about the pricing. I was told one thing, but it turns out they come back 30 days after the first treatment and charge another $170--on top of the $170 I had already paid. It feels misleading and like a money grab. Be careful and make sure you ask detailed questions before signing anything. BUYER BEWARE!!!!! read more

Do not use this company. Terrible cancellation process. Used the "phone cutting out" tactic when I called in to cancel. Customer service agent was laughing throughout the process. Trying to charge me for my next visit even though I'm cancelling. read more

I was actually considering then when talking to them initially. There were two saleswomen at the door. One was nice the other one made some pretty rude comments. All this ignoring the fact we have a no soliciting sign. I blew the first rude comment off "We work out here too much for you to give it the old google smoogle." and then the second one was "you got to know who you are giving your money to." Actual jerk. Don't give your money to these pushy salespeople. read more

Urbanex: A Masterclass in Bait-and-Switch If you value your money--or your sanity--look elsewhere. Here's why this "service" deserves zero stars: 1. Blatant Pricing Deception The salesman assured me $150 per quarter, all in. Sounds fair, right? Wrong. My very first bill was $163 (tax included) labeled "initial service," followed by another $163 just a few weeks later--before the so-called *first* quarterly treatment even happened. Classic bait-and-switch. 2. Invented "Initial Service" Fee Urbanex separates an "initial service" from the "first service," so you're effectively paying double up front for nothing tangible. It's a clever little loophole that lets them raid your wallet while claiming it's company policy. 3. Trust? Gone. Any company that starts the relationship by overbilling and under-explaining earns an F for ethics. If this is how they treat new clients, imagine the long-term headaches. --- ### Bottom Line In my opinion, Urbanex is fraudulent, misleading, and utterly unreliable. Don't be fooled by smooth-talking sales reps or shiny brochures--run the other way and spend your hard-earned money on a pest-control provider that's honest about its pricing. read more

Quadre was informative and answered all of our questions! We were very appreciative that he took his time to make sure all of our needs were met read more

We canceled their service and we were hit with a $175 PLUS tax fee. We were never told of the fee upfront and they were very rude to us. I would never recommend them. read more

Door salesman came to our door. Ignored no soliciting sign. Rang doorbell then hid behind entryway until my wife opened door. Then he popped out and started selling. She politely said we aren't interested and have a no soliciting sign and shut the door. He proceeded to say "what a stupid bitch". I have all of this on camera. If they hire salesmen who act like this, imagine the type of service you will be receiving. read more

Explicitly agreed to only the first 2 services to try them out when door to door salesman, Charles, ignored my No Soliciting sign and knocked anyway. Charles actually signed me up for a year long contract. Had to call and chat with their corporate office to get it canceled. And of course there was an early cancellation fee. Again had to argue to get that waived. Not worth the time or effort. Additionally, when they did service my house and yard... we still had bugs. I literally called another company to come spray and surprise, the bugs started dying. Save yourself the trouble of crappy sales tactics and just pass. read more

Urbanex initial experience was positive. But they fail at communicating, schedule requests, and when I notified that was my second time still seeing spiders, they cancelled and charged me and lied about they would refund you. The lack of integrity, communication, and not honoring initial agreements is why I had to find a new pest control. Do not use Urbanex read more

Had a non gentleman, very aggressive knock on our door not once but twice. When I answered via the ring he started whistling like the Andy Griffith show song. He steps outside the view of the camera. Have the whole spill about how my neighbors are on service with them. Little does he know we have been best friends with our neighbors for over 10yrs and we all use the same pest control company. I asked him to get off my property. He literally sat on the hot concrete next to the mailbox in 100° heat in Texas. If that doesn't show you the nature of his mind...whew! He said "this is the county I will camp out here all day!" I will 100% NOT be doing business with a company who employs such a person. Do better Urbanex! read more

I would personally never use this company. The gentleman, who claimed to be part owner of the company came to my door twice. He was very rude and pushy. He even lied just so he could make a sale. I told him that we did not need his services and he would not leave. He was even rude with my family. I would never do business with a company like that. read more

SCAM! they send seasonal sales guys out to sell you a bi monthly subscription but don't tell you it's a yearly contract. I asked to cancel more than 3 times. they finally provided me a phone number that is invalid. They sent there crew to my house 2 days after I asked to cancel and then said I owe them $150. don't use this company. read more

This time they get 5 because Britt did a seriously THOROUGH job on spraying the treatments for the fire ants and the spiders. I looked through the house and backyard cameras and Britt sprayed everywhere and everything. Thank you Britt!!! I will have to call your office so they send you instead of anyone else to my residence. read more

It is overpriced and a contract you can't get out of.. warning stay away from this company!

The employees are encouraged to ask for a Google Review because they get an additional $5 when a positive review is posted. Many of these reviews are not customers but friends/family that they asked to post a review for that extra $5. Urbanex does not validate whether the review was an actual service call so the 4.9 Google rating is inflated. The techs spend 10-12 hours away from home per day and are only paid a small % of each job total. They are not paid for any of the drive time and extra hours they are away from home which means when they calculate their pay based on the hours they are in transit, they hardly make any money. These guys do the work most people don't want to and don't get paid enough to live on. They also lay their employees off without any notice and any explanation and don't pay them their earned PTO which they work their butts off for. Cheap company only looking out for their bottom line with ZERO regard for the employees that make their business. Take into consideration how an organization treats its employees before using them. read more

Dan and Josh were awesome. They explained what they were doing and were very understanding of our concerns. They even apologized that they couldn't get all the bird poop of our house, something I didn't even expect them to do at all. Very happy with their service. read more

We moved into our home last year and a sales man came the day we moved in. At the time the flies were insane along with spiders so we did sign up with them. $50 sign up fee and we were in the contract for a year at $115 every other month. It was great! Although we were never fully "web free" as they say. The workers were kind. Ali was our main guy and he was great. I have cancelled just due to cost and it doesn't seem worth it but it is convenient. read more

Larry S. was friendly, helpful and thorough while spraying our yard and home. He gave us a heads up when coming, which was helpful.

Urbanex recently completed my pest control service. Enrique performed the work. He gave me notification of when he was coming and he was on time. He did a thorough job of sweeping and application of product. He was quick, thorough and efficient. Well done Enrique! read more

After the first couple of treatments we were fortunate enough to get Jason as a technician, and luckily have had him since. We always know when he will arrive because he calls in advance. Upon arrival he is always presentable and discusses our needs with us which he is very knowledgeable about. He is professional, thourough, and communicative. He has eliminated every problem we have had and has maintained our property insect and rodent free and has explained everything he does. We always get what we need, and are happy with the cost. I'm afraid he is so good they are going to make a boss out of him and I doubt we will be fortunate enough to get anyone near his equal. URBANEX came highly recommended so all their employees may be of Jasons caliber. Danny B Midlothian, Tx. read more

The sales people for this company are awful. They ignored our no soliciting signs, and they are extremely pushy. The sales guy woke up our newborn because not only did he ignore the no soliciting sign he rang the doorbell twice and decided that wasn't enough and knocked on the door. We have used this company in the past but ended up canceling and just paying $150 "contract termination fee" because we were not impressed at all, they cost $40 more than who we currently use and they offer the same services. read more

PLEASE, PLEASE, PLEASE DO NOT sign up with this company! I recently moved into a new build in Celina, TX and of course, the company's came knocking. When having the initial conversation, what was discussed wasn't what I got. Keep in mind that I have always had pest control services at my properties in Los Angeles, but I was new to how it works in Texas. I was quoted an initial price and although it was on the expensive side, I said ok. I was told I would be billed quarterly for the service, but I had NO clue that service would only be performed ONCE PER QUARTER. So basically, I would be charged $178 per service.... PER SERVICE! So let's break this down... 1st service I was charged $178 and 30 days later, I was unknowingly charged ANOTHER $178 (so far I've paid $356). Now, moving forward, I would be billed $178-3 more times making the yearly fee $890. $890 for this company to service my property 5 times! This service was sold to me as a monthly service, that was billed quarterly. Who in this economic time has almost $1,000 to give away? When I called to question being billed $178 the 2nd time, although the young lady was nice, when she explained a TOTALLY DIFFERENT scenario and I said I wanted to cancel the service, she had the audacity to say there was a $169 cancellation fee ... are you kidding me! Straight up CROOKS! read more

Blake came out today talked me through everything very instructive and quick. And Jason also came inside and helped me out I really valued their professionalism and honesty. read more

Horrible service! They show up when ever they want... never at the apointment time... Then they spray only the outside of your home and charge you the full amount as if they have sprayed both the interior and the exterior of your home.... When we signed up for this we were told we could schedule the time of service at our convenance... Again they never showed up at the appointed time..... We were also told when we signed up that their tech would clean off any wasps nests or dirt dobber nests that were seen on property at the time of each visit and the dead bugs would be blown off our porch... The last straw for me to use this company was when I came home to find they had broken apart a dirt dobber nest on my back porch and just left a mess all over my patio... At this point I tried to cancel their service... Now I am being harassed over and over again with phone calls trying to get me to give them another chance or pay a $180 cancellation fee.. I explained that they do NOT have my permission to charge me anything for cancellation as they have failed to meet their end of the contract. I have been called 6 times by employees and have expressed my concerns each time to be told that a manager would contact me that day or the following day.... I have yet to be contacted by someone with what they say "has the authority to waive the cancellation fee"... This company is absolute garbage... Buyer be very aware. I should have known better when the door to door salesman completly disregarded my no solicitation sign and knocked on my door to begin with. He then points across the street and says your neighbor just had our service and was complaining about some kind of bug... I didn't know until months later that the neighbors house this salesman pointed too has never even heard of Urbanex... He flat lied to my face to build value in his service. read more

Jason just left our home. He listened and performed services exactly as we'd hoped! (We have a dog that has seizures, so it's a big deal for us.) We left this company in hopes of finding something better and less expensive, only to be sorely disappointed. We went back to Urbanex in less than 2 months! Highly recommend them! (I've read some of the reviews. We are customers not family. lol) read more

Company closed at 5pm but their sales kids are beating on my door at 7:55PM! TERRIABLE SALES TACTIC! Kids can't read nosoliciting signs and don't see what time of day it is. Sales ends at 1700 when you don't answer phones anymore. read more

Our tech, Bethany, Farmers Branch, does such an amazing job. She is prompt, listens to my concerns and most of all, asks what she can do for me. She is professional, friendly and easy to talk with and does a stellar job! read more

Avoid. Was told by the sales guy who solicited our home that we could cancel at anytime. We had their service over a year so fulfilled a 12 month contract. When we tried to cancel, I couldn't reach anyone on the phone. I sent an email. I received a reply stating if they did not reach me by phone within 2 days they would cancel. Several days later I started to receive threatening emails, phone messages, and texts stating I did not give a full 30 days notice and they were going to charge me for a visit despite not actually doing the visit. So - in short, their salesmen lie and they want 30 days notice of cancellation even when you have no idea when they're actually going to come out. They solicit door to door. And - despite having them for close to 2 years, we had ground bees and wasps they didn't get rid of. read more

A sales rep was canvassing our neighborhood recently and caught my husband as he was leaving the house. He stated that he could offer firsT two treatments for a total of $165 to test the services. No mention of an annual contract or commitment. He agreed to the two treatments based on the price quoted. We have since been charged for two services at $165 each and I'm not sure that the second one was actually done as we were not notified that they came. He is also being charged a fee to cancel a contract that was never presented. Either train your sales reps on the pricing or honor your word. Deceptive sales practices will not sustain business very long. read more

I am really upset at the service and customer service provided. First if you sign up, it locks you in a 1 year contract that you have to pay a $150 cancellation even if you don't like the service or if the services doesn't work. My first issue was that they automatically schedule you for services and email you the appointment. So they will pop up (if you miss the email) with no heads up and if you're not home they will document it as "they couldn't do the service because YOU wasn't at home" Pay attention to the policy when given. They found ways around doing what they said they you do in their own policy. For example, you get 2 free re-services in between your regular schedule services if you still see pest (money back guarantee policy). When I tried to schedule a re-service they would automatically schedule the 2nd one as a regular service. What's the problem with that? Well it charges you for a service they suppose to provide per their own policy first of all. And it starts your re-services over that way you can't put in the money back guarantee if you're not satisfied. Lastly and most importantly, I saw the same pest inside and outside my home the entire time they were treating it. And last service introduced a NEW problem that wasn't even part of the original pest control. Y'all my bathroom floor was full of gnat looking bugs that has NEVER been an issue. I called them for spiders, crickets, earwigs. I am beyond dissatisfied and I honestly think they scamming. read more

Urbanex Pest Control - BBB rating - Pest Control Near Me - Farmers Branch, Texas

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Urbanex gave me a "discount" for being a military veteran. However, when I discontinued their service, they quickly reclaimed that "veteran discount" of $51. The guy kept saying it is automatic and nothing I can do. BS! Initially, I liked the guy that came to do the sales pitch. I never saw him again and the quality was not on-par with their promise or my expectations. I let them know to not spray their product indiscriminately on my windows. What did they do? Sprayed their product all over my newly cleaned windows. We have some high eaves and not once, not twice, but every single time they had to get someone else to come remove spider webs from the eaves because they fail to pack the right equipment. The last time, they were like, "screw it". They are expensive and I would NOT recommend their service, given their service record with me. read more

I signed up with Urbanex with the supposed owner of the company after he came through my neighborhood and knocked on my door. They came out and sprayed and said that they will take care of the inside and outside of my house and that I wouldn't see any bugs. They said that they would come back 30 days later to spray again. However, after 44 days after I called them because they never responded, they did come back the next day and did not do a good job at all. My sister had to show them where all of the VISIBLE spiderwebs were, he knocked them down and had to be shown where to spray the areas that they missed. I called on Monday, August 23rd to say that I'm still having problems with the same things. The lady offered to come back out and do it for free. Mind you, when they were supposed to come before, they said that they would give me a discount and only pay $65.00. I told the lady that I wasn't pleased with their service that they guaranteed would be the best. So I said I just wanted to cancel my contract. She said, well it's $150.00, I said that they should just charge me half since they were so bad. I told her to send me the bill and that I would pay it. She took it upon herself to just take the $150.00 out of my account without my permission. Please save yourself money and never use them. They don't stand by their promises. I repeat, DO NOT USE THEM!!!! read more

If I could leave 0 stars I would. The sales rep, we think his name is Kyle, cased our neighborhood, Whispering Timbers in Rogers AR. He rang our doorbell, conversation was ok, only because I said no decision would be made without my partner, so he just kept it to friendly conversation, or so I thought. I unfortunately shared information with Kyle in the flow of our conversation what my partner did for a living. Kyle came back later on that night around 845pm. We didn't answer the door. Then Kyle came back about 2 days later when we were in the middle of working on a build project we have going on in our back yard. It was CLEAR now was not a good time. The short version is when my partner clued in that the "low rates" Kyle was claiming meant a contract and the rate would add up to over $800 a year, he told Kyle no. To which Kyle then leveraged the original conversation that he and I had had at the front door a few days prior to tell my partner "oh I heard you do "X" for a living so it sounds like you wouldn't have a problem affording it"! I was so pissed when my partner told me that later! He was an absolute scammer, no respect for our time, space, property, and the assumptions of our finances. I used to work for the AirForce and he tried to use that too as leverage to get our business. He was an absolute tool. This company should be absolutely ashamed, and especially trying to use the fact it is a veteran owned company. A complete embarrassment to those who work hard and who have actually served. BTW our neighborhood has a FB page and everyone knows to boycott your company because of the interactions that we have all experienced with your reps. Absolutely horrible and a disgrace. read more