Several years ago I had a bad experience with Cavender's service department, and I let people know…read moreabout it, on-line and off. However, buying a car from them was the opposite - honest, no BS service. No pressure to buy extra stuff at signing ( I declined the extended warranty, etc., and they didn't argue). I think I got a great deal. Thanks to Chris C., Jeremy D., Bobby C., and Jaime S. Also, the receptionist who's name I didn't get, but who treated us most kindly during our visit. If you're in the market for a Toyota, I strongly recommend Cavender (I'll give their service department another chance).

Andrew Cantu, Ali Tanari and Jenny all were awesome in their customer service. They were all…read moreconsiderate of my time to make a baseball tournament. Very professional great group of folks. Go get your Toyota from Andrew Cantu and Ali Tanari.

Peter was very helpful in showing us autos. and courtious. they have an awesome selection of…read moreautos. and helped us decide on which one to get. we bought ann anwsome car Along with the right financing. I would recommend the Empire Auto Group to anyone and when plan on buying another I will definitely go back. Awesome guys. Mary and Rick Fink

They will give you the typical salesman pitch and promise to work with you. They advertise everyone…read moregets approved. Buy here pay here is their motto. Their typical used car salesman mentality is easily visible and their in-house financing program is not customer friendly whatsoever. Now I know why their rating is 3.7!

Sold me a vehicle with a bad motor and won't take responsibility for it, I would advise you to stay…read moreaway from this place took all my money and will not give me anything back basically got scammed for a broken car at full price

TERRIBLE place, I went here for a test drive from a ad I had found on car gurus. When I called…read moreabout the car they said everything I wanted to hear, I took it for a test drive and then they sat me down to go over the details. Everything was going great till they asked me to sign a paper that says that if I'm satisfied with the car I'll buy the car, FIRST RED FLAG: DO NOT SIGN ANYTHING. Then they tried to jack up the price by over $7k!! They said the price on the ad does not reflect the price of the car, they said it goes by the price of their website. SECOND RED FLAG: The price matched their website!! They then said that the price listed was only for veterans or had special exempts! Next they said the reason it was so much more was because of the extra dealer package they added to the car. THIRD RED FLAG: They make it sound like they added a ton of stuff to Jack up the price when in reality it's just a common scam dealers do to fool you. DO NOT FALL FOR THIS PLACES TACTICS. YOU'VE BEEN WARNED!!

Beware of this place. I was charged $10,000.00 more than the car was worth. I signed so I got…read morestuck with that issue. I have been waiting 2 months for a refund on gap insurance and everytime I call I get the runaround from Abe Rueles the finance manager and Julio Rodriguez the person that took my information. No information as to when the refund will be processed of if it will be processed. Be careful not to get scammed by this place.

I found a reliable vehicle, and the customer service I was given was amazing!…read more Definitely will recommend!

I've dealt with lots of used car dealerships and my experience here was much better compared to…read moreother dealers (but still far from perfect). I note lots of negative reviews, so your mileage may vary. PROS: * Car was priced fairly. I did extensive market research and some extra math (algebra + linear regression) and they didn't overcharge what the car was worth. * They held the car for us. We negotiated remotely from Austin and it was a couple days before we could get to San Antonio to sign the papers and pick up, but they held the car for us (removed it from inventory and took it off the websites). Other dealers told us straight up that they'd sell to anyone who walked in the door. So this is a pretty significant difference. * They curiously didn't detail the car before taking pictures or prior to inspection, but *after* we decided to buy it, *then* they detailed it. There was nothing in it for them at that point since we were gonna buy anyway, but they ate the cost in order to give us a nicer vehicle. * Staffer came through the waiting area offering customers free Valentine's Day candy. A nice touch. * Not lots of B.S. fees tacked on at the end, at least on our vehicle (but that could be because I negotiated on the out-the-door price, not the sales price). * Dealer never lied to me. Many dealers I've dealt with do. The dealer I was at before this one, both the salesperson and two managers told me they were losing money at the price I negotiated with them. Come on. * I declined the extended warranty, closer asked what price would make it worth it to me, I calculated a fair price and then told him it wasn't worth saying because there's no way he'd accept a price that low, he insisted I say, so I gave him, and he made it work. (I'm intentionally not saying what it was; that wouldn't be fair to the dealer.) CONS: * I think our salesperson didn't know what an Origination Fee is on a loan. I asked him what it was and he said $225, which is the Dealer Doc Fee. Had to go to a manager to get the answer (which was; no Origination Fee). * Since we were driving in from Austin, I wanted to get the No Origination Fee in writing before we made the trip to San Antonio, so I asked for a copy of the loan agreement, but the manager said he couldn't send it until it's signed. So I asked for a copy of a blank agreement, but he wouldn't send that either. After some wrangling he finally agreed to just email me the words "No origination fee on the dealer-financed loan." Close enough, but took some effort to get this confirmation. * The Buyer's Order on the closing screen had a line item for "Sales Tax" which was higher than the actual sales tax. I quickly figured that they had added the $50 Vehicle Inventory Tax to the Sales Tax amount, but they didn't identify it that way. That is straight up illegal. The Vehicle Inventory Tax is owed by the dealer, and not by the customer. If the dealer wants to pass their own expense along to the customer that's one thing, but they can't hide that charge inside Sales Tax and call it Sales Tax when it's not. NOTE: Another reviewer was mad b/c McCombs ran his credit through several banks, each of which resulted in a hard pull on his credit report. It's not widely known, but multiple pulls for an auto loan within a 14-day period count as just one pull. All the individual pulls are *listed*, but they're all *scored together* as just one pull.

Here at McCombs Ford West, I always buy from here because of the care and help they give me. It…read morestarts from the service advisor Brandon Gonzales with be straight forward on my truck having a major issue. Then Louis Salazar helping me with my road test and getting my application ready before getting there. Floor manager Tre Styles continued to get me a better deal with minimum down payment that gave me an approval with the full size truck I always drive. Then Alex Pena finalizing my loan with ease and still assisting me to get a great deal. Red McCombs Ford West always drives to serve! Thank you!

Terrible Experience - Stay Away…read more I live in Austin and work all week, so Sunday is the only day I can look at cars. The sellers agreed to meet on Sunday, and we planned our entire day around it. I even asked a friend to come with us so we'd have two drivers in case we decided to buy the car and drive both vehicles back. That means my friend had to give up his only day off and time with his family just to help us out. At first, the seller said he couldn't meet in the morning because he was going to church, so we agreed to meet in the afternoon. Then he postponed again -- to 5:30 PM. We arrived in San Antonio earlier and texted him, letting him know we were ready if he became available sooner. He replied that he'd message us if possible. Then, at 5 PM, he simply texted that he wouldn't be able to meet at all. No apology, no explanation -- just "Sorry, friend." We wasted the entire day, spent money on gas, drove all the way to another city, and rearranged our schedules -- all for nothing. Completely unprofessional and disrespectful behavior. Be very careful dealing with these people. They talk about being Christians, but their actions show the opposite. Totally unreliable and self-centered.

Would not recommend at all have had nothing but problems 2 weeks after I got a vehicle from this…read moreplace...not honest and warranty does not cover wear and tear so on top of my high payment I have to pay for repairs

In the past 10 years the only place I purchase my used vehicles is Ruben's Auto sales. I work in…read moreconstruction so I beat them up and drive them into the dirt. Often our newer vehicles have more maintenance issues then the vehicles I purchase here. Over the years I have found this car dealership to operate with integrity and honesty. The deals have been very fair and the support with any problems has been nothing but phenomenal. From purchasing to making payments everything works smooth and easy. Buying a used car is always a risk however I feel Jose and the team at R.A.S. works to remove the risk and stress involved. I believe this place sets the standard for selling used cars. -San Antonio Resident and Loyal Customer

Joey from the ZARZAMORA lot is the most honest salesman I've come across. We have purchased 5 cars…read morefrom him and will continue to work with him.