After not receiving a package which this PO said was delivered i contact USPS using the 800 number and made a claim. 3 days later after two trips to the PO asking if they had the package i receive an dismissive e-mail from a PO supervisor (written like the person who wrote it was drunk) stating again that the package was delivered and placed in my mailbox. So after receiving this i contact the 800 number again. They read e-mail and then i tell um that if what they said were true id have the package because my mailbox is a locking mailbox of which i have the only key. At which time person on the other end of the phone sez "Oh". So, basically this PO never investigated the matter and then lied saying the package was delivered. With so many complaints about this PO there really needs to be something done about how its ran. read more

How many Alamedans on the west-central (NOT gold coast) have had this happen? You sign up for email notifications on package delivery. You get the email at 8:00 am or so saying IT'S OUT FOR DELIVERY, then you get another one around noon saying:AVAILABLE FOR PICKUP. What's the point of waiting for a delivery that won't be done? I called the number and got some one who kept explaning that "gee, the carrier must have hit the wrong button"????! Like that's an acceptable excuse. It's happened about 10 times this year. STOP WASTING OUR TIME! read more

Terrible service Went there to talk with the supervisor about a missing package the postal person supposed to deliver to my house. I have 2 cameras on the front door and nothing was captured. The supervisor told me that he would get back to me by the end of the day I never heard back from them read more

Worst post office ever! You can never reach them by phone. ..they just let it ring. The customer service is horrible. They lost a package of mine with a return label and now I'm stuck in a predicament. ....and they won't admit any fault. Had several horrible experiences here...I only continued to go here is because it's next door...but now I will be driving to Oakland to get better service. read more

This place is a complete joke!! Someone needs to look into how they operate here because a government agency and should not be this unprofessional. I literally live right across the street from this post office and I was shocked to see a door slip for my package that said I missed the delivery and that my package was at the CONCORD OFFICE!! I was leaving town that day for a few days and I didn't want to go to the alameda post office with a CONCORD door slip like a fool so they could tell me that it was a slip for a different office, so I called the post office customer service and was on hold for 2 HOURS WITH NO ANSWER!!!! I called again the next day and was on hold for 1 hour with no answer. I went on their site to have the package held hoping they'll give me a location of where it was going to be but nope!! All it said was that it was on hold and I still wasn't going all the way to CONCORD to pick it up so I requested it to be redelivered but they wouldn't let me get it delivered on the day I got back so I just figured they'll attempt and leave another door slip so I can pick it up when I was back in town. NOPE! No door slip for the attempted redelivery so I go to the alameda office this morning and they said that my package was returned to sender. That my package was there the whole time EVEN THOUGH THE SLIP SAID IT WAS IN THE CONCORD OFFICE!!! How does that make any sense???!??!?! I don't understand how the staff there has gotten SO MANY COMPLAINTS and STILL no one there is doing anything about it. Hire people that want to do their job!! My mail man should be fired because it isn't the first time something like this happens. They delivered my package to another address and since the mailman didn't remember leaving it in my mailbox but it showed he did I was out $70. F*(K YOU ALAMEDA POST OFFICE read more

US Post Office - Why would they leave a slip for concord for residents in alameda?? USPS IS A JOKE!! - Post Offices Near Me - Alameda, California

I like the self service kiosk but it's easy to misunderstand. Today I made an error buying postage on a stamp instead of the equivalent smaller number of stamps for the same amount. The worker who helped me swap the 10$ stamp for these that I had intended easily, and speedily fixed the error. 5 star post office Alameda, south shore. read more

US Post Office - Post Offices Near Me - Alameda, California

I think some of the people who are employed here may be a bit too comfortable. I don't see a sense of urgency, they normally open a few minutes late, and just don't seem happy. read more

I dread going into this place. The last trip the line was once again out the door and one of the tellers just wonders away leaving two to deal with the line. This was during the lunch rush. Then an elderly lady came in needing help with a form. Without making eye contact the teller said to her that she will have to find a friend or some to help her that he couldn't. Everyone in this place seems so miserable which makes me feel the same. Would it kill anyone to smile? This place is the worst example of how a business should be run. read more

I an now swaying towards shutting down the postal service. I have no problems with service at the counter or the people at the counter but by delivery person is horrible. My postal person delivers packages for the wrong address, delivers empty boxes and drops/throws packages. I called USPS South Shore and spoke to someone who advised they would ask the delivery person about the two missing packages, never received a call back and now no one answers the phone. read more

I don't think it's possible to ever give a post office (or any other public service building) 5 stars, but the Alameda Post Office comes close. One of the disadvantages of living on a reclusive quasi-island like Alameda is that not everything you need is closeby. No big megamarts, no malls, no theatres, etc. What makes it good is that there is a lot less traffic; often only locals visit the places you want to go. This is true of the Post Ofice. As a result, it is seldom crowded. In the 4 years I lived there, I think the longest I ever waited in line was about 11 minutes. The staff got to know me, whenever I went on vacation, it was so easy to have them hold my mail. There is ample parking and it was located right next to Safeway, so it was so easy to get many of my errands done altogether. Damn, I miss Alameda. read more

I've been waiting with five people behind me. One counter employee who didn't even call for backup when he was dealing with customer for long time. People who work at this location are not personable at all. read more

#1 - Wrong hours listed. Not open until 5:30pm on weekdays. Closes at 5. Just submitted this on the form, hopefully yelp staff approve my change. #2 - Slow but effective. I've had mixed experiences here, and generally the lines are long and it really seems like there should always be one more teller every time I've been in. That said, they're friendly and I've always gotten what I needed to do, done. #3 - Really positive experience today. I went in, going on the listed hours where it said the place was open until 5:30. I got there at 5:10. A woman poked her head through the door into the hallway and said they were closed. "Oh no," I said, disappointed. "I just need to mail this one letter to England," I added. "And I also need an envelope." She said, "Well, we're closed, we've been closing at 5pm for over a year now. But hey, give me $1.15 and $.45 for the envelope." So I gave her some money, she went back in, came out a minute later with the international stamp and the envelope. Awesome service and friendliness! Bumping my review from 3 to 4 stars just for her service. read more

I dropped off a package and realized a week later when I checked the tracking that it was never scanned in. I tried calling multiple times to inquire about it and no answer. I also notice that their package slot was excessively full to where anyone could just reach in and take something. Who knows what could've happened. I lost money on the package that they apparently lost, very unprofessional on their end. read more

Not my post office of choice but can't complain about the drive through mailbox when you need to make a quick drop off. I really don't like going into any postal office when I need stamps because it's always crowded so I end up going to Safeway and buying stamps there instead. read more

Fairly big post office. Line can get long, so be willing to wait. Or buy your shipping with the automated machine, my way of choice. There used to be a stamp vending machine, now you can buy ugly boring stamps with the automated machine (from what I remember there's a credit card minimum purchase on here) or you can wait in line to get cuter ones. Whole lot of PO Boxes. Parking is in the specified post office lot and the large South Shore parking lot. Free parking. Drop boxes along the shoreline if you just have letters/envelopes to go out. You can drive through that one. read more

Rude, slow, sad. The place looked pretty disorganized and the only reason why I am giving it two stars instead of one is because one of the employees was nice. But the one who I talked to first was the definition of an unhappy employee who hates his customers. Sad. read more

Horrible service, went down about not being able to load and print prepaid label. Took all my printed documentation with me and was told they couldn't help me when the website said they could issue me a refund. I'm dealing with UPS or fed ex from now on. read more

Too many issues with mail for another address, all the way across town, being delivered to our house, and mail never getting to us (suspected it's getting to that other address across town). It happens all the time, and it's beyond frustrating. We are always told that it's the individual mail carrier's responsibility, but they don't appear to check all the mail, otherwise this wouldn't happen on a weekly basis. read more

I look forward to getting a particular magazine every week. Several months ago I started getting it once every few weeks. We complained and it got better for a few months, now it's happening again. For the last 3 weeks I haven't gotten it. I don't have time to take off work and go complain in person, nor do I have time to sit on the phone for 2 hours (like a previous person reported). The people who deliver the mail seem great. I've no doubt the problem is in the post office itself. read more

This is one of the best Post offices i have ever been. Great staff, also very polite and friendly. I never waited more that fifteen minutes in line, even though sometimes there was more that twenty people ahead of me. The building is spacious with plenty of parking space. I use their drive through almost every day. Also it is located right next to the Alameda Towne Center which only makes it more convenient. read more

This place should have negative stars for their passport service. They have on their website that they accept walk-ins on Saturday, but when you arrive they have a sign on their door stating that they ONLY TAKE APPOINTMENTS ON SATURDAY. They give you a number to call, but when you call it no one picks up. On top of that, the staff are extremely rude and unempathetic about the miscommunication and lack of customer service. Going to try UC Berkeley per another user's recommendation. read more

After the horrible experience earlier today at the Oakland Post Office on Pardee, this place took care of all my passport service needs. It's busy here, but the workers move fast and are very friendly. I can now relax with my passport application safely off for processing. read more

Wait time for this over is forever long!!! I was told to get in line to pick up my package today and clearly there was a counter specifically for package pick up only with the sign to say ring the bell! Management needs to address this issue! read more

I didn't get the clerks name but I was very impressed. I was shipping out a package and was purchasing a post office box and she went to the back and got me a box. Didn't charge me and saved me some money. She was very kind to do this. And the box was the perfect size. Very appreciative. Thank you. read more

We have a PO Box and it's a 50/50 shot whether we receive our mail or not. We have addressed it as "PO BOX" and "2201 Shoreline Drive" - there is zero consistency in receiving our mail successfully. Sometimes the mail is returned to sender and they contact us to resend which we then route to our jobs or family nearby to retrieve and sometimes it's lost altogether. We've talked to the staff numerous times and no one knows anything or has any suggestions for a solution. They just shrug and say "that's weird" and "that shouldn't have happened" but no one has ever found a valid way to stop this from happening. read more

Their website states passport walk in hours 9-2 on Saturdays. We show up at 7am to be first in line when they open at 9. To find out website is wrong. Appointments only on Saturdays. Fix your website and post something on door stating this. Otherwise wouldn't have froze our butts off waiting in lobby for 2 hours for nothing. And of course I tried to call several times and no one ever answers the phone. This is our tax dollars hard at work lol. Probably only in California. Get it together people. read more

Worst Post Office ever. Lost a month of my mail, including 6 paychecks. They Literally got the biggest meanest looking guy in the office to strong arm me into not taking action against their wrongdoing. I was about to move into a house and there was an issue with it. I went to them and said I wouldn't have an address for a month what should I do, I still need my mail and paychecks. A women there suggested I put a stop on my mail and pick it up at the post office. They just lost it all and wouldn't answer any questions for 3 weeks claimIng it takes time. I was so frustrated I called some govt number theY gave me. Never got a call back. Had to get 6 paychecks recut. No one was helpful, everyone treated me like I did something wrong. Honestly the post office deserves to go out of business. This office committed fraud on itself. read more

I had to return a parcel to Japan and since it was a product return (because I had received a wrong item) I didn't want to spend big bucks on the shipping return. Paul was very helpful and patient with me even though there was the holiday rush and I was that one customer that took up more time than usual since the address was a foreign address. Paul even helped me pick out the cheapest shipping rate (I had to go over to the mailing box stand and grab a new mailing package for the cheaper rate). At no time was he ever agitated with how unprepared I was. He even let me take the time to take a picture of the parcel before its shipping since I wanted proof to the business I was returning the product. The line goes very fast even though it looks really long. I had a great experience. Thanks Paul! read more

They purposely ignore all of their phone calls. It's impossible to get anybody over the phone here, even if you try calling on a daily basis several times a day. I expect more from a government service. Answer your phone calls, or come up with a new way to communicate from a distance. It's not that hard. What's more is that some employee shut the door in our faces. We arrived in the building just as she was preparing to close it. We had a few minutes before 5, but when she saw us heading to the door, she hurriedly shut it in our faces and locked it in front of us. We were simply coming to pick up 1 package after being unable to get anyone on the phone ALL DAY. This lady could have helped us for 1 minute of her time, but she decided to be a jerk instead. Oh, but there's a catch. The package we were coming to pick up WASN'T EVEN DELIVERED to us, but the tracking said a notice was left at our door, as no one was avaliable to take the package. There was no notice anywhere to be found AND we were both home when the "attempted delivery" was made. It's like the person doing the delivery didn't feel like getting out of their car to deliver our package. They just gave it directly to the post office and made it a big problem for us to go receive it. These people should be fired and USPS should replace them with competent employees. This isn't the first time I've had major difficulties recieving my mail, either. This place is a disaster and nobody employed there deserves the pay and benefits they receive for their "hard work." By reading the horror stories, I know I'm not the only one. This is unacceptable. read more

Passport office has the worst possible service. The gentleman working the office is incredibly rude. I waited an hour a week ago to be told he couldn't see me because he had enough people in line. Understandable, however he should have mentioned there was a limit prior to me wasting an hour of my time. I show up this morning, 20 minutes before they open so I don't have to wait and he says he can't see a handful of people because they only take appointments now. There were only two people there with appointments! I agree with an earlier post, this dude needs to find another job or work back office where he doesn't have to interact with people. Uggghhhhhhh. read more

I'm reviewing this office location and not the entire USPS. I've been in a lot worse. They are all slow. They're friendly. read more

When I request a pick up, they never pick up on the day requested and then say they picked up on the next day, when there were no packages to pick up. They stated they delivered my packages on holidays (like recently this past Columbus Day) and never received the actual item. Didnt know the PO was open on holidays! My mailbox is a secure mailbox. Sometimes my letter mail is laying next to the floor by my mailbox. Ive had to file 5 claims which have been paid for by the USPS since this branch takes my packages. I now have cameras installed for video confirmation that they in fact never deliver those packages or pick up my mail. This branch needs a serious overhaul with its staff. Either with training or new employees. read more

Wish I could give it ZERO stars. Did not deliver my package. Went there to ask about it, and they gave me a phone number to call, but no one actually picks up the phone. Horrible service -- never using USPS again. We'd be all better off if USPS went bankrupt. read more

This place is super slow and the employees are rude and unprofessional. I've paid 6 months advance payments for small box and they have not received any delivers sent with no explanation. read more

Jut got "helped" by Cindy. She was mean and nasty!!!! Why an you not be courteous? She mumbles under her breath "I should charge you more for the use of my tape". Seriously? Find a new job and not with customers... read more

I wish there was something more I could do than just write a review. The guy processing the passports should be fired. He was EXTREMELY rude, inconsiderate and behaved like an incompetent dick. A serious waste of time and energy and a horrible start to my Monday morning. I would certainly not recommend doing any USPS business here. And oh yeah, the copy machine is broken so be prepared to walk to Office Max and stand in yet another line for an hour if you need a photocopy made. read more

Passport Appt. phone number NEVER answered. You need to bring the following: Color copy of your ID, both front and back, birth certificate and 2 separate checks. One for $85 and the other for $25. Most importantly if you have a child under the age of 16, THEY MUST BE PRESENT so yes they will miss a day of school or at least 3 hours of school. The guy who processes the passports NEVER smiles, is mean as heck, unprofessional and does not look at you when you ask him a question. VERY RUDE!!! Bring a picnic chair if you have one because you will be there for at least 3 hours standing in line. AND ONE MORE THING...when it opens, the guy does not open the door to let you know they are open, HE ONLY UNLOCKS IT FROM THE INSIDE HAHAHAHA! What a joke!!! This place SUCKS! read more

Two stars overall rating is outrageously generous. The employees don't care and the passport service a joke - conflicting information between phone, in person, and website. I have lost hours and avoid the post office at all costs. If it was a business it would be long dead. Take a big breath before you step in and just be happy you don't work there. read more

I liked our post office until I met the postman named Carlos. He was rude, mean, & threatening. Even tried to provoke a fight between me and him. And he almost succeeded. Postman Carlos has made me hate this post office. I deserve the biggest apology ever given by a man read more

The USPS website says that you can walk-in to the passport window at this location. On the day that I walked in that policy changed. I asked if I could make an appointment in that case. The man said no...I had to call a number that I had been calling all morning ( that no-one answered). I told him that I had been calling. He looked at the documents in my hand and yelled that I could do it by mail. then he yelled at me for looking at a person who had walked up behind him, who was looking at me. "why are you looking at him?! Look at me!". It was crazy. I gave 2 stars because with the information I got from him, I got my application in the mail, but I felt like a kid who had done something bad.. This was after a trip to the Airport USPS where I was told to stand in line and then grunted at that there would be no passport service that day. I asked if there would be tomorrow and she grunted "don't know". Bring a spirit of helpfulness to your job. let someone else have the job, or get some therapy. read more