Worst place ever! Had a package go "out for delivery" at 8 in the morning then at 6 they put a scan that it was an incorrect address when the guy delivered the regular mail earlier that day. My address is not incorrect they need to get off their lazy bums and actually try and get stuff delivered to the correct address like it says I there package! Now it says sending back to shipper? What? No research to find out if it's actually a bad address? No phone call to find out if they can get the correct address even tho it is correct on my package now I have to go through the hassle of getting a hold off the shipper because the Post office couldn't do their job! No wonder you guys are doing so bad. Wish it would of come any other service but them! Horrible service! Wish I had a choice to pick the delivery service I would happily pay a few dollars more to get guaranteed delivery day. Anybody but the Post office! Good luck if you're package says "out for delivery" you probably won't get it for a few days. read more

Don't go here. The customer service is very poor. You would think the supervisor or manager would be professional enough to handle concerns but it is just appalling. The issue was their fault yet I didn't even get an apology. The manager needs to be trained because all she did to handle the situation is point fingers and make up excuses. I was actually there to just pick the stamps I didn't get from the kiosk and not even get a refund. Although it's a few dollars it is not about the money it's about the principle. I was going to be more understanding we speak but it started off as telling me what I should have done so that the issue would have not happened. Well guess what they should fix their faulty machines. It is not my responsibility. Oh I forgot to mention that this was my 2nd time to attempt to file a claim. The first time I came in the guy was like oh my manager is not here and I can't help you with that and gave me the form and sent me away. Anyway, I wish the staff here were trained with professionalism. I have nothing against USPS in fact I like to help out USPS stay in business and continue to use their services. read more

Had a bad experience. My husband and I went to get some passports. We got there and there was no one on the passport station, we waited like 5min and one of the employee that was working there was ignoring us Until I went to ask for help. The employee went to see if there was any one else to help us. When she came back she told us "someone will come out they are talking to the supervisor". So we waited and waited about 20min and no one was helping. Another couple came and also waited. Until my husband got mad because he had to return to work so I got mad as well because we waited for 30min to get helped. We left and still no one helped us.! I just think if the supervisor was there and she knows that there's people asking for passport help she/he should put his employees to work.! Honestly 30min of waiting and no help is ridiculous.. read more

Kayla was super helpful. All employees very courteous with each other as well. Very professional service and pleasant experience.

I am very unhappy with the service here. First, my package was sent to the wrong location. It went to Yorba Linda instead of Buena Park. Second, after I found out where my package is and went to the postal office to pick it up, the staff there was rude and not apologetic at all for their mistake. I wish I never ever need to go to this location again. read more

Lost my package at Buena Park post office bought on eBay I tracked it said delivered by usps Buena Park in my mail box checking the box every day nothing in it, i don't know what happened,maybe someone got interested in it, a very nice Bluetooth earbuds wireless,now filing a claim. read more

Hay!! Mr shawn at this post office was great and had a great attitude ,along with great customer service, keep up the good work mr shawn.

This place is a mess. Do the employees here not understand the reason they're THERE... the whole reason they're EMPLOYED... is to help us with our postal needs. HELP US. Don't talk down to me and act like it's a total drag you're in business. The woman who helped me was so damn rude. I had ordered something online and, my mistake, I forgot to include my APT# on the address line. Hence my whole reason for going to this shitty post office. I told the woman how I forgot to include my APT# and after purposely making me feel like a total idiot, she proceeded to try to tell me I'd be "blessed" to retrieve a package there without the whole address, with a really snotty attitude, to match her ugly ass drawn on eyebrows. I told her "Well I was blessed a few days ago, now I'm just waiting for two more." Jeez, lady, who the hell do you think you are talking to people like that? And throughout the whole ordeal she's staring at me with the stupidest condescending look, perhaps partly due to the way her eyebrows were drawn on. And to her side, the young brother talking down to people needed to learn some manners too. Telling a gentleman "Bro you didn't even put the whole address" is definitely not a professional way to speak to clients, ESPECIALLY for a government establishment. A few days ago I retrieved one of my three packages. Again, my mistake I didn't include my complete address. I'm still getting used to having an apartment number. But the young lady who helped me a few days ago was way nicer and much more professional than the goons working today. You guys need to screen the people you hire starting with WORK ETHIC and PROFESSIONALISM. Us regular folk aren't experts, that's YOUR job. Literally. Help me instead of being a total bitch. read more

I gave the 5 Stars for my postman Paul and another awesome gentleman, don't know his name :( for many years now. They deserve recognition for their expertise and outstanding service. I thank God for their excellent service. They are consistent with timeliness, thoroughness, kindness, friendliness and most importantly the 2 of them push my mail completely in my locked box. They're both awesome! I hope they read this and get recognition and praise from their supervisor. Signed, extremely grateful resident in the San tract. The postal employees inside the office have always been very kind as well to me. Thank you. On the other hand re: Parking and entry/exiting the lot. Horrific! 0 stars. It is so dangerous trying to make that right hand turn out of that lot because people block your view parking on the street by the drop off mailbox and speed off when you least expect it. The parking is horrible! Many times I've wasted my time going to no avail. No parking available. Had to come back. My time is extremely valuable. Please fix the parking situation. I beg you! And that (alleged) drop off ONLY on the street. Dreadful. Thank you for your time. I just hope the BPPO reads this. read more

WORST SERVICE EVER! So i had a package delivered monday at home while i was infact at home all day, and supposedly they "didn't find anyone" and left a note to pickup or redeliver. I went online and requested redelivery for next day tuesday, and they even sent me a confirmation email to this effect. Well i guess that means nada when it comes to this USPS in Buena Park. No package arrived on tuesday, and again wednesday. Now its wednesday evening and i just got off the phone with the site supervisor who was a heck of a bia$#@. First of all, no apology for the inconvenience. Second, she calmly states that the package IS still at the post office and offers me to go pick it up if i need it as "we close at 6 pm." What? Since when did it become my f'n job to deliver my own mail to myself after paying for shipping???! When i pay for shipping AND handling i expect my mail to find me at home, not do your job for you as well! And the tone on this crazy was dripping with sarcasm to top of my fun lovely conversation with her. It is pretty obvious from other reviews on here that she has serious issues in need of correcting best with FIRING! i DON'T CARE WHAT THE HELL HAPPENED! APOLOGIZE first, that would have gone a long was in calming me down enough before your next "offer" to redeliver tomorrow- 2 days later thank youNOT! The supervisor needs a new job or lessons in customer service, and is giving a bad name to this place despite actually pleasant cashiers when you go in for service. Let's see if my package does infact arrive tomorrow as states, or will it find it's way to bumfu@# this time?! Only time will tell. read more

After being on hold for an hour with 1-800-ASK-USPS, I was given the phone number listed on yelp. I was instructed to contact the post office to confirm that my package was on the shelf for pick up. I called several times - got an answering machine each time. I then called 1-800-ASK-USPS again to inform them that the phone number furnished was an answering machine. After being on hold for 30 minutes, I was given an alternate number for this location and was instructed to request for a delivery supervisor. When I called the number, somebody answered. The supervisor yelled at me telling me that I wasn't supposed to have the phone number. When I told her I got the number from customer service, she told me to call the answering machine number. I proceeded to explain to her that I had been on hold with customer service for more than an hour just trying to find out who to talk to about finding my package. She continued to yell at me for having used the number. After going back and forth, she finally took my tracking number and told me that the package was out with the carrier. I proceeded to tell her that arrangements were made with customer service to have the package held at the post office for pick up. She told me, "Well it's out with the carrier and there's nothing you can do about it. You shouldn't have called this number". End result - I still can't find my package...so much time wasted dealing with ignorant people who lack professionalism. The delivery supervisor needs some training on customer service and people skills. read more

Read Julie C.'s review because this is absolutely true. This older rude and lazy white lady with blonde hair will offer no help at all. Went here to pick up a package. Spoke to this lady and after "pretending" to look for my package, she told me it was not there. I asked her what I could do to find it. She said, "there's nothing I can do." Went back a week later just to try my luck. Spoke to an Asian guy and found my package sitting there. All this lady had to do is do her job and she would have found it. Package was almost sent back to Germany and would cost me money to have it mailed back to me. If you encounter her and need help which most probably she wouldn't give, try coming back and hope you get someone else. I wonder if she likes her job. Seems to me that she hates it and has no people skills whatsoever. If in case you are reading this, my suggestion is to get another job that does not require having to talk to people. You can apply as a Mall cop on night duty or something like that. Wouldn't it be such a better world for all of us? read more

Just like the DMV, rude cashiers, don't make an effort to help. Thanks USPS, you wonder why you're a failing company. UPS or FedEx from here on out! read more

If I could give this post office a 0 I would. They lost my package two times in a row. The first time they claimed someone came by and left a noticed when they saw no one was home but someone was home all day that day and nothing was left. When I attempted to retrieve my package they said it wasn't there and that the carrier must have and to "wait". After a few days of giving me the run around and not returning my calls they said the carrier didn't have it and that it was lost. The second time I called and spoke to the manager (Ernesto Rodriguez) and asked him to hold it for me there so I could get it myself. He said he had the package and to come whenever I could. Waited in line for 20 mins for him to come out 15 mins after I was helped by the girl to tell me "it grew legs" and that he couldn't find it and that the carrier must've taken it out. On my way back I found my local carrier and asked him if he had it he said he gave it back to Ernesto and he didn't have it. When I called back and told him he said he would keep looking at let me know. When I called back at the end of the day they had me on hold for 30 mins and I'm still left with no answer or package. Excuse my language but fuck this post office. read more

I really didn't appreciate the woman who "helped" us. Gave my mother a dirty look like she's an idiot and gave some half ass answer. Learn to treat people with respect, lady. read more

I called last week in regards to my mail on hold and the agent had a nasty attitude from the time she answered. I've been calling again since and they never answer their phone. read more

2nd review on this hell hole. You guys can deliver useless stupid fucking grocery store coupons without a single crease on the paper, consistently on a daily basis, but when i happen to order something extremely important for over $400.00, you trash the package and deliver it half torn with missing items? Fuck you all. read more

ok, so i went thursday september 12 to pick up my mail because my mail box was full, so i get in line where theres was no costumers waiting and behind me there was a white lady. so the worker(african american guy) didnt even say hi or good afternoon. he told me "go to the right side and wait till somebody comes and helps you" and i was like wow what type of people are here ? so he helps the lady behind me (white lady) after that he starts cleaning his desk. so i waited and waited and finally i asked hey, do you know how long it is going to take? the reason why i asked is because i was on my lunch hour. first of all costumers are first and he was cleaning, second of all i was in my lunch and i didnt want to get late to my work. so his answer was "give it a second" with a rude tone then after that, he decided to ask a lady on the passport area about is somebody was on break? the lady responded to him and then he starts asking unnecessary questions, he was questioning about why i didnt pick up the mail? i told him can you please just get my mail i have to go and he again asks very rude, "why didnt you pick up your mail?" and at that point i felt so harassed that i told him, "look it says on the paper that my mail box was full" and he again questions me in a rude way why? why? So he decided to give my paper to the lady on the passport area and made a comment to her "i cant deal with this lady can you take over"? She doesnt want to give reasons and i was like what the heck. Im a costumer and the way this people are treating me was so unprofessional. So the passport lady came with attitude and question me again why didnt I pick up my mail? I told her look, i dont need your attitude all i need is my mail then she told me i need to know why if not next time im going to return your mail to the sender. Im not giving you your mail and I looked at her and i said excuse me! You are so rude and disrespectful to me and all i need is my mail i dont have to give you reason unless my mail box is broken or if something out of the ordinary happend, she had the paper and i was trying to give her my id so she knows who i am and she told me i dont need your id i think to my self can anybody come and request mail without them checking who is the person picking up the mail? So she request my address and give it to her and she went and grab my mail and i asked her who the manager was and she told "me". She was the manager and her name is kimberly (american white women) after i left i felt so discriminated by these two people. Im hispanic and you have no idea the difference of costumer i received and the service the white lady that was behind me recived. These people were being very prejudiced towards me and its not right, somebody has to do something because this needs to stop, hopefully somebody higher then these people. Reads my review and do something about it. These people think that they have the right to disrespect discriminate just because they work for the goverment company and ITS NOT RIGHT. This people dont deserve a star but in order to post i have to add a star read more

I've gone to this post office twice to renew my passport. The first time I went at 1 pm they had closed way earlier because there were few customers even though online says it's open until 7pm and the sign there says it's open until 2pm. They sent me to the library in front which couldn't help me. I came back a week later to try again. When I first arrived there was a customer arguing with a manager. Once I got in line, the same manager came to tell that they weren't helping anymore customers because they were again closing early. When i tried to explain my situation, this manager whose name is Kimberly, interrupted me and got very defensive. She was rude and refused to help me. Overall very bad customer service. Plainly, they suck. Wish I could give them 0 stars. read more

absolutely horrible experience renewing a passport. lady at the front desk was in a horrid rush and had absolutely no sense of manners. completely blunt and had no patience with those who were unaware of certain necessities. would be very unclear on instructions and had to comment on other's appearances. refused to make eye contact and seemed very disinterested in cooperating with those coming in. horrendous.. read more

I had to deal with the most discourteous "supervisor" ever. I believe her name is Caroline Pham. I went in at 8:00 for my passport, they told me to come back at 10 and I was there at 9:45. Shortly after, another lady come in also with her kids got in line for the passport. We waited for 45 min before anyone tried to help us. We were ask to wait in the regular line and when we did the lady behind the counter told us she couldnt help us to go back to the passport line. When I asked for the manager Caroline came out about 15 min later and started helping other people in line first. She then came over to me and rudely asked what i needed. When I told her no one had acknowledged us for the last 45 min she curtly said well passport wait can be 2 hours. She then said did you even wait in line or where you just standing here. She was so rude. Waved down an employee to help me turned to me and said there you go. I just cant believe the post office would hire let alone have someone like her as a supervisor. read more

With a lot of people that go to the post office to mail stuff out, this place needs more open cashier. Lines are always long and some of the workers are ALWAYS slow. So next time you're mailing out, don't go to this post office. Go to the one in Cerritos. They're faster. And if there's more than 5 people in line, Cerritos post office will open another cashier. read more

Very bad customer service, they don't know mailing rules, take them for ever to process any transaction plus there is never available pen at the waiting counter to speed the process read more

The mail carriers and deliveries are terrible from this post office. Several times that I waited all day for a package at home and got nothing. No knock, no note telling me there was any attempt to deliver my items. If I didn't track my packages I would not know it was sitting at the post office waiting to be picked up. There are ridiculous notes on my tracking stating they made attempts when I know I waited all day and there was no knock or note. This is terrible customer service and I can understand why the ratings are so low for this place. read more

fast and friendly service. would come here to send packages.

They need to learn on answering their phones more often...I called three times and no answer...

Our company is on Buena Park post office route 33. Our critical mail got lose often, like credit card statement, telephone statement and even Buena Park business license renewal notices, last year and this year! Due to not paying on time, we had to pay late charges and fine for all of them! read more

I do not know why everyone is giving this post office bad reviews!! I have an online buisness and only use this post office. Usually yeah there is a line but WHO CARES!!!!! So you mean to tell me you guys don't wait in line at the grocery store or anywhere else!!?? Kim is wonderful and always so sweet, Debra is always very helpful and kind, and the other girl that is also there every day is wonderful as well. I have never had any problems with this post office or staff. They definetly deserve 5 stars!!!!! read more

I appreciate Yelp for this brilliant public opinion sharing system to help everyone optimistically. The first one star I am giving here is just for Yelp. I could not agree more on those who upset with Buena Park USPS. I do NOT think the reason of terrible service providing from this office is due to the business or budget fading. It is obviously the management malfunction. There are many sit and relax high salary earn personals working in USPS. I do not see the same failure in nearby USPS offices. The clerks and (so-called) managers/supervisors are forgetting we all as human being. "Very Impolite Service" warning sign should be posted on their front door to caution their customers. I gain no personal benefits by posting these true experiences dealing with this office. I hope our voice will be heard when the genuine USPS management or US Government official comes across to listen our voices. You may not believe this. It happens more than once with us. We tried to ship a gift box to friend. We paid for the shipping and left the box with the clerk at the register after standing in the long line handling by one clerk while her other colleagues standing, chatting and laughing. A few days later, the postman delivered the same package back to us left it at the front door. I called in many times to reach supervisors. I still did not get the proper explanation of why they delivered it back to us. I went to see them. They did not apologize or even tried to listen but took the box back and promised to ship out to our recipient in other state asap. It was already paid for and no mistake in the address or anything. On the next day, the postman still delivered back to us. Analogous thing just happens again they messed up delivering the holiday gift packages among our neighbors. We caught the postman (and one time as postwoman) delivering the wrong letters and packages. They did not apologize but take all of them back to truck and said 'would correct and come back'. Why so hard to do it right away? We had done it on our own a few times, and continuing. I did not see them as too uneducated, blind or disable in any physical appearance but they simply do not care because we, the local residents are not taking serious action legally. These failures are indeed destroying the beauties of USA and the World besides the other deadly damages caused by the terrorists. I still love the location where I live for long time. I want to get things improved. What can we do? Do we need or already have an online campaign or town hall meeting to sign and inform to the Mayer or Governor? I do not want to be with those who are quiet, afraid, and waiting for the better tomorrows fought to get by meaningful people/heroes. I am sure a few inside employees may also join to express their internal issues and hidden grumbles that they're too scared to bring up. Thanks Yelp and the readers! read more

that white lady who looks she's been on crack with blond hair who is always at the end side of the wall is the worst at giving customer service! she talks to you so rudely. also if you call to just ask she question, they help and then just bangs the phone on you when you're done asking questions. so rude! read more

Rude AF!!! I called asking one simple question and was given attitude, and laughed!! What's up with your customer service?? You guys really don't give AF about people!!! Not the first time I'm given attitude ether! Have some class and be a gentleman and don't be a d**k.. yet again I guess you are what you have!!!! Frustrating I swear I wish I didn't have to deal with you guys y'all need to work on customer service! And I'm not talking about the people who actually do their work, I'm talking about the people who answer calls and suppose to help the client!! I asked multiple times if he can check on his end to see what I'm seeing on the tracking and he said "NO".. like who the F does that, at least pretend your seeing it geesh. Instead of being rude about it and laugh!! It says it's suppose to be delivered today and have not seen the scan where it suppose to say "out for delivery" and yet again you don't bother In looking into the situation.. your really something!!!! read more