R E N Z and Carlos didn't entertain me and gave me time and space to explain my expectations of…read moreUPS. It's a busy location and we all want our packages to be prioritized, this team is doing the best with what they have to provide 100% satisfaction. Thank you again.

Only came here once and don't think I'd come back unless just for a simple drop off. Brought in a…read moresmall box for Amazon labeless return and surprised when I was asked to pay for sealing the box. I have tape at home and didn't think it makes sense for stores to charge for penny worth of supply. I went home and taped it and went to the one at 29th. There a shop employee sealed the box for a lady right in front of me, another surprise. This is much better customer service and experience. Just a caution to everyone, each store has their own ways of running business so just be aware there might be quite a bit of different service level.

Their notary service was quick and efficient :) . Jason was helpful and friendly. Definitely would…read morecome back if I need something else notarized.

Quick and easy notary service for 1 document. I was in and out in 10 minutes. Jason is so fast and…read moreefficient. $15 per signature, $10 minimum for no cc fee. There is a small parking lot with 30 min time limit which is super convenient. Woild definitely recommend this place to anyone needing Jason's notary services!

Noreen was incredible, with customer service skills worthy of 10 stars!…read more When I got to her counter, she explained she couldn't use the color photo I'd spent over an hour and a half getting from across the parking lot at Office Depot Office Depot because the prints weren't cut evenly or even the same size. I couldn't believe I'd spent all that time there, and the young lady who helped me had set everything up on my phone, only for me to discover they didn't even have a printer app for what I needed. Upon approaching the FedEx Office printing section, I immediately realized I had chosen the wrong business compared to OfficeMax or Office Depot, as FedEx Office was arranged like a professional mini printing warehouse. I was feeling a bit overwhelmed, trying to get it all done just one day before my son's big day, Class of 2026 graduation. Noreen was kind, helpful, and patient. She guided me through the process, and I was so relieved by her professionalism and the fact that she noticed I was exhausted. She was an absolute sweetheart, helping me figure out how to send the photos through the FedEx office photo app, and once I explained what I needed, she assured me she'd take care of everything from there. She gave me a price, and I said, "Okay, let me head back to Office Depot OfficeMax to get my refund so I can put it toward their fees." After returning with my refund from Office Depot OfficeMax, Noreen asked me to have a seat in their customer area while she worked on my photos--laminated, double-sided graduation keepsakes to wear around our necks for my son's graduation day. Noreen, thank you, my dear. You were a breath of fresh air during my time of frustration and exhaustion. By the time you finished, I was a truly happy customer, and the whole store knew it! FedEx Office in Colma, CA, is absolutely awesome, and I'm grateful to you for making my son's graduation extra special. I asked her to jot down her name, then told her manager and everyone else that I'd be writing a review guaranteed to get them all a raise, lol! When I grabbed my receipt this morning to write this review, I noticed Noreen had gone above and beyond for customer satisfaction by writing "Congrats!" with a heart replacing the dot on the exclamation point. Awwhhh, that's such a sweet and thoughtful gesture. #NOREENEMPLOYEEOFRHEYEAR2026;-))))))))

This is a complaint specifically about an employee named Ken…read more I had dropped off a very important package and soon afterward realized I needed to retrieve it because the delivery address needed to be corrected. Returning, I explained that I needed to get the package back and Ken told me, "You can go check the back yourself, but I don't see nothin' back there." A pretty strange response. Another employee actually interceded and told him that customers aren't allowed in the back. She went and checked for maybe 30 seconds, returned and said the packages had already been picked up. Ken then told me the pickup had happened at 4:00. But I had my receipt with me, and it showed a timestamp of 4:11. I showed that to Ken and also explained that when we originally scanned the packages, the machine specifically told us the final pickup for the day had already occurred. So I had a pretty good reason to believe the package was still somewhere in the store. I wasn't upset about the overlooked package, either. What bothered me was that when I brought up the time discrepancy, instead of doing his job and investigating it further, Ken became very dismissive and argumentative. He kept questioning why I was still asking about it because somebody had already checked. He repeatedly said, "I don't understand why you're bringing up the time. They already checked, you saw that, right? Yet you're still here talking about it. I don't understand why you keep bringing up the time." I told him very calmly that I wasn't trying to argue with him. I explained that this was an important package and I needed to make sure it went to the correct destination. But he continued arguing with me to the point that I finally just said, "Let's end this conversation," and walked outside. I called FedEx customer service, gave them the tracking number and they confirmed that the package was still at the store. I went back inside and fortunately a different employee helped me. He was very nice (wish I remembered his name), and he found the package in probably 20 seconds. Ken was standing at the next counter when the employee brought it out. I said, "Looks like the package was still here." Rather than apologizing or even acknowledging what had happened, Ken became defensive again and said, "Yeah, but I wasn't the one who looked. I told you that you could go look yourself and then got in trouble for it." Which is unequivocally rude - and bizarre. Now, I would've given this review one star but I need to give the store manager credit for handling my complaint extremely well. He was kind, apologetic and took what happened seriously. He told me this was not how employees are trained to interact with customers and that the issue would be addressed. I told him I was there at 5 PM pretty much on the dot and that he could check security footage. He said he would and I trust that he will. It made an upsetting experience a little bit better and I appreciate that tremendously.

I have other UPS store closer to my house but I prefer to come to this one…read more The staff is always nice when I come in. It's easy in and out. Just a drop off for return. Today, was a bit difficult for me as I have leg pain. A young man 20-24 yrs helped me. He scanned my QR code. The labeled printed, he handed the receipt to me. I was going to place my item in the bag and stick the label myself but he said he got it. I love that every time I come in, there's always a spot in front. The store is nicely light, very clean and organized.

Ideal location with parking in the back! Went for a notary. Staff banged it out efficiently. Will…read moreuse again with such a knowledgeable and helpful staff

They are so helpful and friendly. They make shipping a breeze and passport photos as well!read more

I went in for a live scan and the service was super fast and efficient. Bea was really nice as…read morewell. I would definitely come back for their other services.

I just wanted to give a shoutout to Flavio E. For an outstanding Job. You are greatly appreciated…read more Thank you for your excellent customer service. See you all again soon! Jim H.

I dropped off a package here exactly a week ago, on 1/31/26 at 10:20am and this is confirmed on the…read moretracking but somehow my package containing $230 shoes disappeared and never made it to their destination. Per the tracking, the shoes never left the store and there was no explanation when I called both the store and UPS corporate to try and figure out what happened. Since UPS was no help despite being the last to be in possession of the package, I ended up having to involve the recipient/retailer I was returning these shoes to for a refund. Such a headache and quite the disheartening ordeal! I will be using a different UPS location from now on...

Old School but it works. There is a small but efficient…read moreparking lot, and a drive up Post Office box. There is ample parking in the area (McDonalds parking lot across the street) so it's a nice option of driving. The location also has a nice number of cost efficient post boxes. It's a convenient location if one needs a Passport, and the space is large and provided all mailing needs. The staff was friendly and efficient. Overall I found this location pleasant and highly accessible.

I filed an online complaint about package delivery. My soft packages were being placed on my porch…read morewhere they would often blow away and end up missing or in the street. Within 15 minutes of hitting the "send" button, Anthony C. called me and listened to my suggestion about having soft packages placed safely in my mail slot rather than being left on the porch. He agreed with my suggestion and stated that the mail carriers would be instructed accordingly. I have never received such swift and excellent customer service.

I had to do a FedEx return, this place is very cool, clean and chic, offer several services. Mail…read moreand Shipping Mailbox Rentals Printing Services Notary Shredding Very friendly and professional! 26th and Irving Sunset District

I needed some ceramic coffee mugs wrapped to take on a flight and there was such care in the…read morewrapping. Darrell offered me coffee while I waited on a nice living room setting, good music, lots to look at and an abundance of services are offered. That was last year. This year Darrell prepared my taxes. I live in Mexico and he really took care of me and filed for me. Thank you Postal People

Came here for a passport appointment. We got here about 10 minutes early and they took us right…read moreaway. Super efficient and easy process. The person helping us was Winnie and she was very knowledgeable, friendly, and great to work with. We had booked a photo service with our appointment, they will take you to the back room to take a photo and make sure it's to your liking before they print it. After we left, we realized we had left my son's jacket on the counter. I called the store and asked if they could leave it in the front lobby for us to pickup later as we would not have been able to come back before they closed, and they were able to accommodate our request.

Wow! This is probably the best service I've ever received at any post office in my life. We…read morescheduled an appointment for our 3.5 month old to get his passport and it went so smoothly. I realized last minute while reading the forms again that we needed a photocopy of his birth certificate as well as our IDs so I called and reached Kevin. He was very kind that it was all covered with our passport appointment. We got there on time and it is at a beautiful location with a short line (miracle?!) We were helped by Nick and he was such an all around fantastic person! The process went super smoothly and he got a picture of our swivel-headed infant on the first try!! I packed toys and was prepared for quite an ordeal but was so pleasantly surprised! I really have to commend this place for such amazing customer service! Beautiful beach location, short lines, amazing people--the perfect trifecta in a post office! I'll be back!