This store was renovated and no longer looks straight out of the 90's, which is a very good thing…read more Not that I didn't like the blast from the past, but I appreciate the modern aspects that have been incorporated here. Walking in, there are now mailboxes directly on the right hand side, no more weird open space with sad office supplies for sale. The counter is in a place that is more conducive to a line, so I'm sure there will be much less confusion now. The look is clean and bright, with a nice blue color palette. Walking in, the person working the counter, who I've never seen here before, was super friendly, helpful and informative. Such a dramatic change from the curmudgeons I usually deal with there. The best part? If you're coming to return an Amazon item, there is now a self service station right by the front door that is simple and easy to use.

I do a great deal of shipping from various locations, often using UPS Stores. This store has a…read morehigher charge for packing than others. They charge above retail for shipping. I asked if I could provide a label as I have a commercial account. Told yes. Sent it via email only to be charged $3.18 to print and apply it to the box. AVOID THIS UPS location.

I like coming here to print, scan, fax, and ship. I've had to ship a little bit of complicated…read morepackages in the last couple weeks including one international that was just a piece of jewelry and Nicole helped me out big time for both times I had to ship. She's very patient and nice with you and makes sure your package won't get kicked back by customs. She always finds the cheapest option for you to ship too when it comes to packaging.

Customer service is lacking. I smiled upon arrival of waiting to be helped. The lady working this…read moremorning was just so unpleasant to interact with. She sent me over to the kiosk (she seems unhappy to be working there or maybe was having a bad day, whatever the circumstance is I've been in hospitality my entire life...it just rubbed me the wrong way) It was my first time using the kiosk so I was confused and I go back to the desk and told her to just ship it for me I didn't want the receipt. She refused to do it herself and walks me back to the kiosk and proceeds to say "oh you just had to press print" and then I say "ok where do I drop it off?" And she takes my package and shoves it in the kiosk without making sure it makes it all the way in. So of course I shoved it all the way in and she then walks away and says "have a good day" as she's walking away. So it was a blood sample and I'm hoping that my results don't get messed up because she didn't want to expedite my service. If your job is customer service then do it well and give people a good experience. Making me feel stupid for not knowing how to work something just because you're having a bad day is unacceptable.

Have a mail box there for about 17 months, got during Covid times ! The current owners Shauna…read more& Greg are professional & provide excellent customer service. We always have had good service from the UPS store. Kelly is from the previous store. Easy to see why he was kept on, as Shauna & Greg provide courteous service as does Kelly over & beyond! For a great experience visit this UPS store

I am extremely disappointed with my recent experience. I brought in a package to be shipped…read moreinternationally and had the label printed from my email. Unfortunately, the wrong shipping label was placed on my package. I only discovered the mistake because I had taken a photo of my package before leaving the store. After my transaction was complete, the employee handed me my receipt, said "have a good day," and I then asked if I could take a quick photo of the package before leaving. At no point did I place a shipping label on the package myself. I noticed the error the same day I dropped the package off and immediately called the store, leaving a voicemail on Saturday. The store was closed on Sunday, and I was waiting outside Monday morning when they opened to address the issue as quickly as possible. Despite this, I was later told that the store claimed I had waited days to report the error, which is simply not true. I reported the problem as soon as I discovered it. What made the situation even more frustrating was that when I later spoke with UPS representatives, I was told the store reported that I had placed the label on the package myself. That is also false. The package was handled by store staff, and I only asked to take a photo of it after the transaction was complete. UPS Corporate also advised me that the store needed to take action to attempt to stop or intercept the package. However, I was repeatedly told by store employees that there was nothing they could do. Throughout this process, I felt like I was being passed around with no one willing to take ownership of the mistake or help find a solution. As a result, my package was sent to an Amazon returns center. It contained sentimental items and personal belongings intended for my sister in Paris, and those items now appear to be lost. What should have been a simple shipment turned into a stressful and heartbreaking experience due to an error that was not mine. Mistakes can happen, but the lack of accountability, conflicting information, and lack of assistance afterward were even more disappointing than the original mistake. A shipping error has potentially resulted in the permanent loss of irreplaceable items, and I hope no other customer has to go through the same experience.

First I want to say, Good Customer service gold nowadays. I walked in the office Tuesday the 4th…read moreand was Greeted with a smile at the counter "How can I help you?" I explained what was needed. The Customer associate knew exactly what I needed. She assured me all was ok as she prepared the label. Since I had missed outbound for that day, she quickly provided me options with no hesitation. Due to the urgency of getting out she suggested dropping it off at the main hub across the street to still make it out that day. I was so impressed by the outstanding customer service and professionalism I called back and just had to talk with the owner. I will be recommending this location to others who need to have business taken care of with expertise!!

The owner is an angel! So kind, she even customized a box to fit my irregular shaped item. It was…read morepacked and she made sure it got sent out and it was packed perfect! 10/10 stars. If I need to send anything else I'll be visiting her cute little shop on the mountain. Support small businesses!

I have used 3 different couriers to send packages to LDS missionaries in different countries…read more Global Mission pricing was the same per pound and arrived to the mission home within days of leaving my hands. Items were not tampered with and arrived without any damage. Jill was incredibly helpful in advising about items allowed as well as package contents value cap (to avoid further fees in customs). Tracking is provided through DHL and updates are emailed, texted or can be found online. Packages are signed for upon delivery. Quite a slick process!

It was expensive to send but it was delivered in a timely manner and all content was received!…read moreWorth the price! Jill was wonderful to work with!! -----------------

I stopped in today to drop off packages to Amazon, I had one box untaped and the other item needed…read morea bag, it was no problem. All they needed was my QR codes for the items. Couldn't have been simpler. Thanks so much!

I was able to park right outside of this place. It looks nice and light from the outside. As soon…read moreas I walked in an employee walked up to the counter and helped me. Friendly and fast service!

This UPS Store located on 3315 E Russell Road. Came here…read moretwice in a row on this weekend, Saturday and Sunday. Both times I needed a Notary Public Service. I Googled it and called for information and operational hours. The employee who worked on Saturday, was a notary and told me that if I needed a notary on Sunday, the service will be also available, but make sure I arrive one hour before closing time. Thank you for providing the information and have the service available when needed! I appreciate it.

When they are open they are good but today a Wednesday has a sign on the door saying open at 10 !…read more This was not the first time ... it's just frustrating . I should have taken a picture - funny I was replied to just now at 10am, saying I should check the location... Russel n Pecos we were at the EOS working out till 8:15 walked right over door was locked, and a sign was taped on the window with new hours. If this is correct perhaps you should check what your employees are doing there?

Very helpful ladies working, great customer service! Definitely recommend coming here for your…read morepostal needs!

6-STARS...OH WAIT, I can only leave 5-Stars. Above and Beyond customer care. I came in for the…read morefirst time based on Yelp reviews to take passport renewal photos. The young gal went all-out to make sure I was pleased, as I would have to look at the photo for the next 10 years. Competitive price put A&J Postal+ over the finish line...highly recommend this business.

Very efficient team and affordable! Karol was amazing from the beginning, giving quotes and time…read moreframes/dates. When Edgar and his team showed up, they went straight to work. Shoutout to them for moving me out of my 3rd floor apartment in the middle of July! Would definitely use them again for any moving needs. Highly recommend!

Competent, communicative, reliable, & kind are just a few of the amazing things this company…read morerepresents. I booked them 11 hours before my move after my movers canceled on me the night before. Vincente came through! He brought Edgar & another Guy & they made it happen. I have never had a move where there were on time, didn't have any hidden fees at the end & didn't damage my belongings. Highly recommend!!

This location has to be one of the worst United States Postal Service offices I've ever had to use…read more Their lobby hours when I first bought my PO Box were until 6 PM. Which is great because I have a 9 to 5 job and would routinely come over and check my PO Box usually arriving right before 6 PM. They have since changed that and even though there are still people on site, they now lock the front door and don't let anybody in before I even have a chance to arrive. At one point, I was trying to pick up a package on Saturday and I arrived at 2:50 PM and they had already closed off the desk. And I could overhear the employees saying tough luck. I want to go home early. I had to wait and confront them (peacefully) about this when they went to lock the front door. And then they tried to convince me that I had not arrived until after 3 pm. Which was blatantly untrue. Absolutely unprofessional. I tried to put in a complaint to hopefully have the regional official for the post office to see what was going on. Only to be contacted by someone at the same post office saying they were closing my issue because I had received my package at that point. But no correction or desire to correct anything that was wrong with that an interaction. At the end of the day, they are handling something that is very important still which is the safe delivery and timely delivery of important things . And at this location, it feels like there is a complete lack of respect for that duty. I honestly hope in the near future someone comes in and addresses these issues. But as of today, I am done and I am not utilizing their post office box services anymore. It's truly unfortunate that I still have to deal with them for delivery to my home address as this is still my local post office .

the one time I needed to ship something asap. I showed up an hour after they opened and the doors…read morewere closed, you would expect after an hour of being open the doors to the business would be open? I didn't have anymore time to ship the item because of course they want to close on time, wish they had the same energy when opening, terrible.