I've watched my post office change over the years for better and for worse…read more They closed the mail pick-up line that used to be near the front entrance/P.O. Boxes and moved the services to the main line to the right. Pens for packages usually have to be asked for here since they're a hot commodity. Recently, my building had a mailbox key access issue and the post office took a month to repair/replace it. This caused residents to have to come in for mail pick-up, which got a bit messy. At one point, my blind mother went in to pick up her mail and someone released the entire building's mail to her. Thankfully she asked my SO for help sorting it which sent flags up to him to immediately return everything that wasn't hers. He explained the situation and the post office has seemingly taken things more seriously. The clerks? (not sure of the proper verbiage here) seem overworked and exhausted. I wish people were nicer to them despite their frustrations. It's better to stop in instead of calling for things, or set up a USPS account online where you can manage some things.

Was trying to use the kiosk and as it was printing my qr scans I got a blue screen saying it was…read moreupdating, I went to the counter for help and to actually pay for the items I was shipping not with QR code scans and the clerk number 9 based on receipts the lady with the braids was super rude and like oh if you're scanning you can't use this line it's for paying guests. First excuse you, and second I was paying for the other items I was shipping and 3rd I need prints of my prepaid labels since your machine decided to update now of all moments. The staff just seems miserable here and bothered if you actually need human help it seems

This is one of my favorite post offices, the people are very nice, they just need more staff in…read morethe front but other than that I always go here. My girls are amazing, they all try hard but it's sad when people get mad at Danielle for doing her best most of the time she's by herself because it's less people in the back. Other than that I like it

If you have a reason to mail anything out from your residence, save yourself the trouble and drive…read moreyourself to a mailbox. Letter carriers do not pick up outgoing mail, they only jam the grocery store flyers over your outgoing mail. Good luck trying to resolve the issue, you will be told it has been handled or there was a sub and that's why it wasn't picked up. Clear training gap identified if the sub letter carrier is not aware they need to pick up mail too. I finally went to this office to speak to someone and was just handed a piece of receipt tape with a name and number to call yet again. Is the USPS hiring because it seems pretty chill, like you only have to do 50% of your job. I will now be looking forward to not receiving any mail due to retaliation.

Update: There are…read moreonly a few things that per etiquette, need to be sent out via physical postal mail. Wedding invitations and Thank you cards are two of them. My daughter and son-in-law had spent their free time after their wedding, writing personalized thank you notes. We promised them we would mail them out of Long Beach (since everything related to their wedding had happened here), to get their hand-stamped postmark. It's just not that busy here, and when we came around 1 pm, the inside was empty. My wife realized that it was lunch break, so we came back at 2. We were able to buy the new pinback buttons forever stamps and adhese them to the preaddressed envelopes. The postal employee was extremely helpful, taking care of the hand stamping. These will go out tonight, being delivered all over the U.S., hopefully this week. Really glad this post office is nearby.

The best experience I've ever had at a post office. There was no line, the woman at the desk was…read moreabsolutely lovely. Couldn't have been nicer or more competent at her job. The most enthusiastic post office worker I've had the pleasure of encountering.

Someone please tell Ms RUDE that it IS not a virtue to seek …read more From previous reviews as you can see ,I have been a customer of 2nd St post office long long time ( over 30 years ) I still give 3 stars for other employees at this location. This past month there is A woman sitting next to clerk 6 (?Robert) and she is VERY Rude Today I came in for money orders , Robert always been helpful , I think he's been there for 8 months I had to get outta line , when I came back to get 2nd money order, her window was open ' I don't do money orders ' , so I waited for clerk window 6 As I walked up to window 6 , she stood up with a book in her hand for him , barked at me ' you have to wait ' ...instead of indicating to me ' I'm sorry give us a minute. ' Other customers in line were like ' damn' , one guy filling out shipping envelope turned around looked over her way and sort snickered .. she then had window 6 start entering information of Money order number into computer / n big green book. Now if this was 1st time she was rude and barked a directive at me , I'd write it off she having a bad day , since this was only 2nd time I've seen her in this location . But I came in over a week ago with my elderly mother ( 83 & dementia ) trying to help her send a certified letter to a business . And this same woman ' we don't send certified on envelopes like that' pre printed envelopes .. okaaaay so I popped the item in regular mail box. As I'm explaining to my mom that we can't send the item certified. In many decades , I have sent certified mail , never heard that before . Not sure what this woman's issues are with Me ?!! Or she just got issues period . BUT, While I'm waiting today I saw her go in back , come back out laughing, so I guess she does have the capacity to NOT be rude.

I was the first customer in line and came to this location after being directed by another fedex…read morebranch to complete a return. I politely asked the braided hair black American lady clerk on duty for a piece of tape, which I purchased at the counter. The clerk responded in a hostile and intimidating manner, after resisting that she could place a stick on my package being sent out, instead was responded with a low grade attitude including stating "I'm not the one to be messed with," and directed me aside to wait. Despite being first in line, she then assisted customers who arrived after me. Her tone and behavior toward me were noticeably different from how she treated others. Another employee later assisted me without issue and confirmed my package was acceptable for shipment, showing the delay and treatment were unnecessary. I found this interaction unprofessional and concerning, particularly due to the aggressive tone and skipping me in line. I am requesting this be reviewed.

Needed to mail out a package to get delivered by the end of the week, and USPS is still the most…read morecost efficient way to do it. It's a large space inside, with many P.O. boxes. Mayra was patient and accurate with our request. We even had time to buy the newest Lunar New Year First Class stamps (20 for $15.60).

Tucked away from the main street, easy to miss if you're not looking for it…read more Lennon is great if you're coming for a package pickup. He's very easy to talk to and knows what he's doing. Just make sure you have your ID and whatever else you need. Lennon's got you.

I was one of the masses, mailing my Dad's taxes two days before the deadline. I came here only 5…read moreminutes before their closing time of 5pm. Of course there was a line. It's like when you go to the bank at noon, no surprise that others had the same bright idea. I was pleasantly surprised that the line moved quickly and efficiently. The gentleman who helped me was friendly, even asked if I needed to buy any stamps! Since when does the post office have good customer service? Now if the DMV could get some people skills, pigs will truly fly.

I forgot that this location sucks for a few reasons. The first no mailbox outside or skit to drop…read moreoff mail. The customer services here is horrible and they take forever. Now a standard letter cost .78 cents and I would say in a few more years the post office will go out of business due to their high rates. If ups and fedex lowered there rates and undercut the price at the post office. Almost every of important is now paperless and so why do we need a post office any more. The U.S. Postal Service increased First-Class Mail Forever stamp prices to 78 cents (up from 73 cents) effective July 13, 2025. These adjustments, part of a 7.4% average increase for mailing services, include higher rates for postcards (61 cents) and metered mail (74 cents), Just think in a few years you will pay $1.00 per letter to mail!!!

I'd like to bring attention to an employee at the USPS office on Atlantic by San Antonio who truly…read moreexemplified professionalism, compassion, and outstanding customer service. On 05/18/2026 around 2:30 p.m., a young man (unfortunately I did not catch his name) helped me submit and mail my passport renewal paperwork. I was already feeling extremely overwhelmed due to personal circumstances, and he remained calm, patient, reassuring, and professional throughout the entire interaction. Unfortunately, the employee next to him, a woman with colored braids and eyeglasses, was dismissive and rude toward me. Despite the young man already informing me he could assist me, she repeatedly tried to discourage me from mailing my paperwork there and told me I should go to another USPS location instead. Her approach added unnecessary stress during an already difficult moment. What stood out to me most, however, was how quickly the young man stepped in after overhearing the interaction. He immediately reassured me and took the initiative to help without hesitation. As someone who works in customer service myself, I know how much one employee can impact a customer's entire experience. One person can make someone feel unwelcome, while another can completely restore their faith in humanity. This employee deserves recognition for the way he treated me with kindness, professionalism, and respect. Employees like him are the reason customers continue returning and trusting USPS services.

The USPS has been on a steady decline and I think it has reached rock bottom. Postal self service…read moremachine that do not work well the never ending lines with be senior citizen working behind the counter. Antiquated signs that do not reflect current pricing. They need to do better. I notice the direct correlation, when their prices go up, service standards decrease.

You generally need an appointment to get a passport here. However, my wife and I called yesterday…read moreand found out that you can walk in with a completed application. We filled out our applications online, printed them out and got our passport photos taken. We walked in at 9:45, had our forms checked, and signed our documents. The postal clerk attached our photos. I wrote two checks then paid for postage to next day air the application package. We were done in 20 minutes after waiting for the two people in line before us. Really quick and easy. The clerks were very helpful and friendly. This could not have been easier.

We had a great experience up until we got to the cashier's desk. First she told me to make my money…read moreorders out to UPS instead of USPS . ‍ Then, after I had already filled out my money orders, she said she actually couldn't use one of them. She said I can just take it back to where I bought it and ask for a refund but the fine print on the money order said otherwise. We were going back and forth about it and then I looked it up online and as I was explaining it her, she walked away to ask her peer for clarification. (So rude!) When I looked it up online, it said I could get a refund on an unused money order that has already been filled out but there would be a fee (Western Union). I told the cashier I could refund it but I could not have to pay even more fees due to her administrative error. Horrible service!

As so many people have already stated..... THIS IS NOT A FULL SERVICE US POST OFFICE. that being…read moresaid, I appreciate it for what it is. Earlier in the day, I stopped by the 2nd street location and they were out of stamps, then I went downtown, where the employee who helped me was epic but it was slightly uncomfortable there because some of the other customers reminded me of being at a psych ward. So once I had all my Christmas cards cards ready, I stopped by here to drop them off not knowing that it was an "annex" location, as the employee told me, I asked if he wanted all the cards out in the box outside and he said he would take them. He was super nice and super helpful. My cards were mostly delivered in two days, which I believe is fast for snail mail. If I'm just dropping off letters or prepaid packages.... I will definitely use this location.

NOT A REGULAR USPS SERVICE STATION, ONLY ACCEPTS PRE PAID PACKAGE DROP OFFS! letters are to be…read moredropped in mailbox outside! i like dropping off my pre-paid priority mail packages here coz it gets processed faster. also the employees are nice and you can even ask questions w/o being rushed. also they have a sign stating ( well a print out) it is NOT a regular USPS

This place is a hidden gem! I've had consistently great…read moreexperiences at US Post Office on South Street in Lakewood, CA. From the moment you pull into the generous parking area to the time you walk out with your mail or package taken care of, everything feels smooth and well-organized. The staff here are truly the highlights -- polite, knowledgeable, and always ready with a smile. They make mailing packages, buying stamps, or arranging shipments a stress-free part of your day. Lines move quickly, and I've always felt like my questions and requests were handled with genuine care and attention. Reviews from other locals echo this sentiment, noting how easy and pleasant the service can be, with employees who go the extra mile to make sure you leave happy

Always run here for my postage since they are open late. Quick in and out are service is also very…read moregood