Super excellent customer service, clean and organized. Team work number One!! I'm happy and satisfied for the service that I always received. Melanie, Veronica, Khiem, Janet, Violet and other are the best in service! Highly appreciated and recommended. One of the best US Postal Service!!!! read more

Oh my god I dread this place. Employee #11 who sounds A LOT like the "Sally" mentioned in other comments was pissed at me for asking questions about insurance. She would inly point and grunt as answers. I had a bad feeling about her and sure enough they lost my package. #11 used the same tracking number for the two packages And the first one, filled with electronics didn't track. Can't find it. Can't get paid since it will never track as "delivered". I tried to explain this to the branch manager but she got pissed also. Going back tomorrow. If they can't help me the Regional Manager will. If anyone else worked like this their business would go under. read more

Everyone who works here are so nice and kind and helpful except SALLY. why is she ANGRY and GRUMPY all the time? All the time. I'm not exaggerating. I have a small business so I use USPS service really often, and every time I visit l hope to god Sally won't take care of my packages... she kind of ruins my mood for like 5 minutes after the visit. What did I do? Happened so many times, I feel that I should leave a review here. I just visited again and I couldn't understand what I was seeing on the screen so I said "I'm sorry, I don't understand" and she was MAD, that I didn't get it at the first time. She has such a soft tiny quiet voice. She finally spoke a little louder (still hard to hear) "2 day or 3 day???!" Ah man. I felt so bad she was so angry. Her face is so obvious, soooooo easy to read. She doesn't try to hide it at all. Why do you hate me so much Sally? Thanks for your help today but I only want to ship out my packages that is all. P.S. aren't you supposed to ask if my package contains dangerous things that aren't supposed to ship out? She never asks about that, she just hardly talk. No explanation or even questions. I wonder why. :-T read more

worst post office i've ever been to. They lost my package twice, and have given me no help as to where my package still currently is. i ordered in early May, it is now July and I still have yet to receive it. I went in to simply pick it up last week because i missed the delivery of course and received no help. the lady spent about 2 minutes looking for it in the back and told me she couldn't find it, then proceeded to tell me to call back at 5/5:30, little did i know that's closing time:))) So i scheduled a redelivery that was supposed to be here days ago but still no package. don't bother calling either because i promise you they won't answer. Good luck doing any business here read more

Line out the door every single time ! They don't even care! They sit and stair at you and hide in the back having one person help someone with 500 packages ! I hate that I live by the place, been in line for 45 min with 3 people in front of me ! read more

Always a huge line. Long waits and no staff. Figure it out and hire more people. No more excuses. They also never have supplies and always put of everything. I would avoid at all cost. read more

Absolutely the worst customer service ever their phone number just rings and never answers Message picks up saying mailbox if full and you cant leave a message If you call the 800 # the wait time exceeds 1 hour Tracking numbers say 2 different packages delivered on Saturday and I didn't get them until Thursday read more

Everyone is helpful! Hats off to these guys for the holidays and answering everyone's questions. Job well done read more

Helpful and friendly staff work here with large blue mailboxes in front. It's conveniently located across from UCI and in same parking lot as Peets' Coffee, Target, Trader Joe's and fast food and other eateries. read more

This USPS location boasts an incredibly old school vibe. The area around it isn't too hectic or busy, so getting in and out of the lot is a breeze. There wasn't much of a wait when I arrived here (so I assume the postal workers are swifter and more efficient than most other locations). The postal worker who helped me send off a package was nice and happy-seeming. All in all, it was a fast and pleasant experience. read more

I've been here a few times at different times/days and it can be hit or miss whether or not it's crowded. The workers at the front are not exactly the nicest or the most helpful compared with other USPS offices I've been to. Also, last time I went, the guy who was expediting the line (though he may have been trying to be humorous), directed me to the drop-off bin, saying "come on, make my line shorter...". That being said, this office also has a couple of self-checkout kiosks and a drop-off bin at the front for those who can use them. read more

Do you people ever answer your phone? I have been trying to call you guys for a week now multiple times a day and it is very frustrating not being able to do Taft you guys about my package that has been there a week and no delivery. read more

WORST Post Office on the planet. All the sudden, our neighborhood has not been getting mail until 8 pm or later. One night this week, it never came. Last night, it was delivered at 9:30 pm. I never complain, but this absolutely needed to be addressed. None of my neighbors want to call because they don't want to make the service worse. (Is that possible?) I called 16 times this morning and got disconnected each time. On my 17th call, I was immediately placed on hold for 59 minutes. While I was holding, I finally called from another phone. I think a person answered, never asked for my address or neighborhood... but she combatively "explained" they may need to hire someone new, and reassured me that at least I'm getting my mail... I thanked her for her incredible assistance. That's what's interesting about the post office. There really isn't an option, so we all need to extend a little grace with the process. However... providing consistently poor service, or not providing any at all, and telling the "customer" there's nothing to complain about, isn't remotely acceptable. Save your time. Save your sanity. Go ANYPLACE else. Or employ a carrier pigeon. It would be more reliable. read more

I come to this post office more than any other post office. It opens at 7:30 and the drop box is open pretty late also. Except on Sundays. I ship a lot of online sales, so this helps get my packages out fast. read more

Close this location and fire everyone. They are incompetent, including the mail delivery people. They are so dissatisfied with their job that they fail to do it. Came home following a mail hold and they can't find my mail. read more

DO NOT APPLY FOR PASSPORT HERE! If i can give this place negative stars i would. Made an appointment and got here 10 min early, but ended up waiting 20 min and got told that i didnt make an appointment. I even showed them my appointment confirmation and they're still not convinced. Finally got inside and the guy said the picture wasn't good enough and the signature wasn't good enough. Dude seriously?? Feels like the guy just likes to pick on people. Took my passport application to another post office read more

Absolutely the worst service, management and delivery people. Just pure laziness. I moved, correctly filed for mail forwarding and they still delivered my package to the wrong/old address. They leave a notice for me to schedule redelivery, but my new address isn't accepted. No option to intercept the package, so I've called the local office to find it so I can simply pick it up myself. ONE WEEK I've been calling them every day, the manager just does not answer when they page him. He also doesn't return any calls. So my package is set to be returned to sender tomorrow and I've done everything I can do to retrieve it. No one will help me -- it's absolutely ridiculous. Also, the drivers just don't even follow delivery instructions. I live in a complex where packages MUST be left in our parcel lockers. USPS doesn't care, they leave your packages in front of your door to be stolen. I even have a sign on my front door saying DO NOT LEAVE PACKAGES THEY WILL BE STOLEN. and they still leave it. I've had so many things stolen because of this post office and their laziness. It's maddening. read more

THE WORST STAFF EVER!! The 3 old people working there every single day are absolutely the worse!!!!!! Their attitude is horrible and the way they talk and treat their customers is unacceptable!!! Something needs to be done ASAP!! The line is out the door at this location 24/7! I pay for a monthly P.O Box and they make me wait in line to get my packages because they don't have enough lockers?? Seriously?? I have had to wait in line for over 20 minutes several times just to get a package from my own P.O Box UNACCEPTABLE read more

Worst post office/delivery drivers by a mile. 2nd box this week that has been damaged or open. Their delivery drivers literally throw the packages to the door. Best part is they take no responsibility and blame the customer. Better off paying more and using ups or fedex. read more

US Post Office - Post Offices Near Me - Newport Beach, California

Long lines and dirty broken tile or should I say linoleum and old technology. Wish they would update things and get better customer service. However, the people were nice it just seems very underfunded read more

So, last Friday I was very happy with this Post Office. I am sending out wedding invitations so I wanted to ensure I have the correct postage and everything. I took one invitation to the Post Office by UCI and she quoted me the wrong postage (98 cents). I went here because I had a feeling it was wrong, and there was a very helpful lady who explained the postage ($1.28) and why it is non-machinable (white calligraphy ink, rigid, etc. She helped me find the right $1.30 stamps and I thought this was a better post office so I came back this following Monday to drop them off. I asked an employee if I needed to hand-cancel them since they are non-machinable and he just kept telling me that they are machineable and they will go through the machine. I told him everything the other lady told me so either I now overpaid in postage or they will get messed up going through the machine. I don't understand why there isn't one firm answer for everyone at the Post Office as to what postage is, etc. Super frustrating and just hoping my invitations make it! read more

Every time I order a package online they NEVER deliver it. I have had to go on a wild hunt for my packages about 100 times!!! I am so sick of it and if I could choose to not have them deliver my packages I would! I constantly have to go back to the post office and say "they did not drop my package off at my door", and then they tell me "it's not here and its probably out for delivery today", and then they still do not deliver it. Then I have to to go back and then they have to re-search for it because they just do not even try or care. They could easily put some of my packages in the mail box. If I do not find my package quick enough they send it back to the sender. I do not usually write reviews but I am soo over how I have to go searching for my packages all the time. They need to get it together! Geez. It's a huge inconvenience. read more

One word: Useless. Waited in long line only to find out they ran out of both types of stamps I needed and then told me they no longer hand-cancel, which is not true as one other post office I checked with did. read more

I know what you are thinking..."Donald has gone completely loco...four stars for the USPS...crazy"! Well, maybe that's true...but this might be the post office that other post offices need to be measured by! The Beautiful Carin and I rolled up to the post office at about 4:00 pm today with around 30 packages to send to various and sundry relatives around the good old US of A. Sure, we could have gone the UPS route, but what fun would that be? At the post office, we normally get to: - Stand in line with our fellow xMas celebrants for long enough to get to know all about their xMas plans, their entire family and their personal hygiene (or lack thereof); - Moan loudly about the 2 postal clerks available to service the line 50 people deep; - Make loud (and snide) comments about "snail mail", USPS layoffs, USPS "efficiency", and generally laugh about the state of affairs at the USPS! I didn't get to engage in my normal postal related snarkiness today. Every customer service desk was well stocked with competent and pleasant USPS clerks, the line moved with surprising vigor (we didn't get to know anybody in the line), and we were in and out of the post office in under 10 minutes and under $200 in shipping costs (and with a friendly "Merry Christmas" and a wave, to boot)! They told us that our packages would arrive at the various destinations by Friday or Saturday...plenty of time for nieces and nephews to wonder what their Angelic Auntie Carin and Curmudgeonly Uncle Donald had gotten them for xMas! My heart must have grown 3 sizes today (don't get too happy for me...enlargement of the heart is a serious medical problem...it will probably cost me a ton), although I'll probably be back to my normal state by morning. Nevertheless, I really have to applaud this particular postal outpost for having their act together and for making the season a little brighter...and less stressful! I might even to refrain from using the phrase "snail mail"...at least until after the first of the year. read more

I have put in several hold mail requests....ALL HAVE FAILED! NB delivery service must ignore online hold mail requests!! valuable items are now subject to theives as these our employees... btw... do not know how to read a hold mail request! I am livid...spending vacation time trying to get a hold of these people is like pulling teeth!!! NO ONE ANSWERS AND MAILBOX IS FULL! BS read more

This review is for Melanie. She is an absolutely amazing employee and person from my experience this past weekend. After a mishap with my passport application, Melanie was incredibly accommodating, helpful, understanding, and just a sincere and genuine person. With her help I was able to get my passport application in with enough time to spare before my trip this summer. The Post Office needs more employees like her! Thank you, Melanie! read more

As others have said.. .they do not answer their phone. Why list a phone number if you never answer it and can't leave voicemail? Very poor customer service. Guess I need to call Postmaster General read more

I always go in prior to their opening to use the "outside" self-service kiosk and more than half of the time in the past 6 months, it is not working. What is the point of it being there to use after hours if it will not work. Arrived at 7:00am this morning to use the kiosk to mail a package and it was again not working. Had to sit in my car for a half hour (they open at 7:30am on Mondays) to have someone help me. Employees are nice, but I'd rather use the kiosk. I tend to get in and out more quickly. read more

They delivered a package that I never received and they said they'd look into it. I haven't heard anything in over a month.

SLOW customer service! It happens every time I'm in here. Long lines, slow service, takes for-ev-ER.

Damn, I'm in love with...a Post Office? Okay, like the rest of us, I've been to my fair share of post offices. Nothing to write home about, nothing to warrant a second thought or glance. The staff at this post office, however, are amazing. I swear, the lady that was helping me spent like 5 minutes quadruple wrapping my package to make sure it wouldn't tear apart. Plus she was like the nicest person ever. read more

I am so impressed by the customer service here. I had an issue with a package that was attempted delivery when my office was closed. For some reason they never tried to deliver the package again and it was at this facility. I called and spoke to the carrier supervisor, Jerry. He quickly located my package and offered to personally deliver it. Within 10 minutes he had my package delivered. I can't thank him enough for providing such great service. read more

I'm thinking..yelp about the post office but I had a really good customer service experience the other day. I'm waiting in like at 4:45 to mail something like 10 other people before they close and the lady asked me what I was mailing and could I pay by credit card, sure. She walked me through the entire self service process and I was out in 3 minutes, no standing in line. Honestly just a good experience. read more

I dont really have anything good to say about this post office except for the fact that they have nice PO boxes that are a good price. I like going to their automatic machine that is right outside the double doors to be helped by an employee because all of their employees are flat out rude. Lately their automatic machine has been incredibly glitchy, and only works half the time I try to use it. Last time I was there I noticed that there were automatic machines in the post office now, so I went to go use them and then I didnt see the bin to put by package in after I was done processing it, so I walked up to the counter and asked the lady if she could take the box because I didnt see the bin to put them in after. She rudely responded BLUE BIN. Then I nicely said I don't see it out right now can you just take this one? and she didn't take it. So I walked outside and just put it in the mail bin right outside their room. Way to make me feel uncomfortable. I refuse to be helped by the employees there any more. Make the drive somewhere else.. I have had multiple rude employee experiences there in the four years I keep mistakingly going there.. read more

As an institution at large, the USPS seems so frequently to live with a much maligned reputation that's become an oft-spoofed cliché in American society: from the disgruntled-employee stereotype (i.e "going postal" as a recognized turn of phrase); to claims regarding supposed unreliability of service; and to the politically loaded notions of a federal bureaucratic nightmare run amuck at taxpayers' expense; and so on and so forth... Absolutely -- like much in our country's governing dialogue these days -- there exists a lot of fraught history, partisan theatrics, and straight-up myth to unpack when analyzing all this generalized perception... BUT I'm not writing here today to do all that. What I do want to discuss is my personal experience with the local USPS service I receive in Newport Beach, both at this physical location itself and through the Postal-Carrier employees who use this PO as home base. Despite the mixed reviews from others, I'm very comfortable giving a full 5-star rating to Newport's major postal hub in question here... first though, some personal background: over the last couple years, I've begun selling and buying items on eBay fairly routinely, and in doing so, learned quickly that USPS generally offers the most affordable and convenient means to both ship and receive packages. Their Flat Rate Priority products are a true boon to my ever-growing eBay-seller ambitions. USPS offers free packaging supplies to customers utilizing these services, and they can be ordered online with ease or picked up in person at most Post Offices (this Newport location is always well stocked with these supplies; one simply needs to enter the building and browse the racks around the queueing area to take as many of the free envelopes/boxes needed). Having sold hundreds of items at this point and then shipped them via USPS, I've not once faced a single issue or customer complaint about item arrival or transit time, even during the holiday-season rush. When necessary, for purposes of expediting a shipment, I can even drop by this location, quickly ask a clerk where to leave a box in order to guarantee the fastest departure (without having to wait in line -- if you're polite, brief, and straightforward about it), and then go on with my day knowing the item is well taken care of by this PO's staff. However, what I'm most appreciative of regarding Newport's local Postal Service are its mail carriers. My regular mailman (92663 route at Balboa Peninsula serving 42nd street or so and up, between River Ave and Seashore Dr.) is a consummate professional who knows his route well and goes the extra mile when either making deliveries or picking up packages. Reliable and kind, he's always willing to be flagged down on the street (when safe) to accept outgoing packages or handoff any incoming items I'm chomping at the bit to receive. I know he's busy and don't want to keep him from timely deliveries for others, but my mailman is great at quickly recognizing who I am, which packages are destined for me, and knowing where they're stowed in his well-organized truck -- all resulting in an efficient exchange and a very happy USPS customer! USPS is undeserving of a lot of the flack it receives, and if ever there were a branch undercutting such negative notions, this PO would certainly be a fine example. Quick and efficient, along with a kind and caring attitude, putting customers first, they deserve recognition here. And let me again emphasize my absolute appreciation for my regular mailman who makes his rounds with an alacrity and professionalism that's unparalleled. I hope he's able to stay on my route for as long as I'm around! USPS and its employees are part of a worthwhile endeavor for our government to continue supporting. Our mail system isn't always perfect, but it's darn near close, especially here in Newport. To all the haters--quick to Yelp about that time you had to wait a few extra minutes in line at this location--take a step back and really think about everything USPS does for you in our great city at a really affordable price, and all with an abundance of options/features (like realtime tracking and other electronic integration)--and most of all true reliability, which increases by the day! Ps. Hope my zip becomes part of the My USPS program soon! (Increased tracking ability, more precise delivery window estimates, and more!) read more

Whoever heard of reviewing a post office? By its very definition, these places are usually sources of major pain. However, my impression has definitely been changed. When I call, they actually pick up the phone. In fact, last week when I called to inquire about a package and didn't have the tracking number, one of their representatives not only picked up the phone 15 minutes before they were open, but was also able to give me full details about the package within 5 minutes. Not bad. I have to say I was very pleased with the service! read more

I've never had an issue using this USPS location (never a lost package). They're super slow during their busy hours in the afternoon which is expected. Some of the employees are helpful and finding you the cheapest shopping rate. One star was for the time a guy rushed me at one of the shipping machines and I ended up paying for priority shipping when I didn't want that....other star lost goes to the lady who works there that told me a package that was going to Fullerton would take 2 weeks to get there...this whole time I thought it would only take 1-2 days since it's in the state of CA for goodness sake! The older guy who works there told me I should have gone back to him so he could ship it instead of paying extra for unnecessary expedited shipping. Good location overall, just be careful with pricing of package shipping! read more

Never thought I'd be leaving a review for my local post office, but these people are really great and helpful. Always more than accommodating, from Jim at the office to "Lola" the mail carrier(I think that's her name) Thanks so much for always going above and beyond for me, great service and great people! read more

Okay, I know it seems silly to write a review about a post office, but as a student who sells books online, efficient post offices always impress me. But even with having said that, if you have ever had the misfortune of needing to deal with a post office in person, you know how frustrating it can be to wait in line. This post office is so efficient, they do not need to use the "take a number" system that so many other post offices have conformed to using. I have even gone during Christmas week, and wow- I zipped right through the line. read more

Had a package waiting for pickup by PSA. After 2 business days the package updated as "tendered by military agent". Have tried to call multiple times to find out what's going on (very valuable package) and have not been able to reach anyone. At one point someone did answer and then I heard another person say "don't answer that" and then the line dropped. This post office is a prime example as to why they will be a thing of the past. read more