This is the closest one to my house so I have to go here. The customer service is great, but every time I'm in there the lines are huge and there's hardly any parking. Oh well, good thing the people are nice. read more

I'm on the phone right now trying to call this place. In what universe does a business operate where a phone rings 50 times and nobody bothers to pick it up? I finally had to hang up because I can't spend my entire life listening to an unanswered phone ring. read more

Never thought I would be writing a review about a post office. However today I was very impressed the efficiency of the staff and how they handle their customers around me. A special thanks to Kathy for capturing a package of mine. read more

US Post Office - Thumbs up to this crew - Post Offices Near Me - Newport Beach, California

Ms. Karen,, assumed Managed ,, and a 'B',,, Not very considerate, or the other off-scale unhelpful person. Has that attitude of I'm on the other side of the counter and you'll take what I give you, or go elsewhere. Unfortunately, I was kicked out of my Box which I've had since 1974.. I was told I hadn't paid my rent,, which I pay annually, so she closed the Box, even though I was in there ten days ago to collect my mail following the small card in my Box that stipulates too much mail for the box, and you need to go to the counter to collect it. The Gentleman there Mr. Mo handed me the Ribberbanded lot. He's a very nice gentleman.. Ten days later I was back to get my mail...the Key would not work...so went to the Counter to ask for help... That's when I got the Ms. Karen's treatment. "You didn't pay your rent... so I closed your Box.. WHOW no way any courtesy, no consideration, Nada.....after Forty-six years (46) 2020 minus 1974 ... forty-six years... no notice, no verbal with Mr. Mo was my retort... she said; well "she had SCOLDED Mr. Mo" .... because he didn't tell me my box rent was due, and Ms. Karen wanted it closed, etc. ... . She said there 'was' a note in the box!! that's a totally and completely inaccurate statement, that there was a note in the box when ten days ago when Mr, Mo gave me all my mail... I said there was "no" note of any type.. In fact, I still have the packet of mail Mr. Mo handed me.... since I wasn't able to look at it at all yet, with the Holidays upon me... In summation, Ms Karen needs to be reprimanded by the Post Office management for the area, so I telephoned the Postmaster for the area at the Camelback location... I have been calling that office 949-640-4663,,, several times... just the same recorded automated message..." Mailbox FULL" call again later... so far, I've tried ten calls over three days,,,just heard the same message. Same inconsiderate Postal Service. I was forced to pay a financial penalty in addition to my annual fee 'in advance' as I have done in the past to recover the use of my mail address for the last 46 year old mail box. And to finalize, Ms.Karen added: she's been 'returning' my mail; just to add insult and injury to me and my business, they have been RETURNING ALL MY MAIL SHE SAID SINCE the end of October...WOW.. Sam O read more

Sent my tax return from this office. 21 day ago. Instead package arrived to San Diego... in 7 days. Really? Why San Diego and why 7 days? USPS did not fix problem timely - after being 2 weeks in San Diego package is still on the way to the destination - 2 weeks as of now with no progress. Sending package to the destination in 400 miles takes USPS more than 21 day. Even making a mistake (that happens I admit) they do NOTHING, repeat; NOTHING) to fix it in timely manner. Terrible service. That may be not related to this particular office, but in ~12 packages sent from this office 2 (10%) were travelling for a very long time. read more

In the last week or so our mail person has not delivered mail any earlier than 5 pm. Today we were awaiting a package which USPS said was to be delivered between 12 and 1 pm. It did not show. Now the message is saying between 12:30 and 3:30 and guess what it is almost 3 and still no package. This lack of service really cannot be attributed to the holidays it is ongoing. We live in the Eastbluff homes and we've never had such bad service. read more

We went to get a passport for our two year old son. We had an appointment at 10am but was received as soon as we arrived, 10 minutes early, by Melanie. She did an amazing job, calm and efficient (very appreciated when dealing with an infant who didn't want to cooperate that much) and then she helped us with some boxes and envelopes we had to send, each of them with a different question or problem from us. It was the best experience in both errands! read more

Most incompetent post office ever. Sent priority mail and it sat in their office for 6 days. They barely speak English and make you wait knocking on a customer service door until she feels like opening it. No acknowledgement, your just behind a door knocking waiting ...... then she is was barely friendly at first. She helped me the most but weird set up for customer service. It's not her fault. Everyone else was worthless. They made me wait in post office line just to go to customer service door. Ugh read more

Actually one of the better post offices I have ever been in. The line moves fast and the staff are very professional, friendly and helpful.

Everyone I've encountered at this location has been great but especially Moe, who helps in the lobby, is so extremely helpful! He's efficient, friendly and makes sure everyone gets through the line as quickly as possible. read more

Today I went to the post office pass port department. The reception lady was very friendly and I said I wanted a renewal of my passport. She went over pulled all the paper work I needed to mail in my application. I asked how I could get a picture. I was there at 3:30 but she said usually the photos end at 3, but she would see if someone could do the photo. She found a lady to help me and the photo was taken. Then I went to pay the $15. for the photos, and she gave me the envelope I would need to send everything in and explained how much it would cost wrote it on my receipt and told me who to make the check out to. I was out in 20 minutes. I was impressed how nice they were and how helpful. I felt they really wanted to help me and bent the hours to help me out. I thanked them for all their help. Good people. read more

The place is the worse. The manager of the station Jerry Ramirez admitted that they mark packages as "delivered" even though they are not to stop the "clock". Basically they are scanning and marking items as delivered so they look like they are delivered on time to ensure they maintain their on time delivery status when they are actually not delivered. So I get a notice saying a package is delivered and it's not!! This is dishonest and fraud to say the least. I should have expected this from the USPS! read more

Ok so who reviews a Post Office, seriously? Well ok, me. I have had several great experiences here. There is always someone on the floor to help with quick stuff or to answer questions. Machines for weighing and postage print outs too. The office for passports is also very fast and the lady is very friendly. I have never had to wait long in line even when the line is long because they often add another person to help. I came in on a Saturday 2 weeks ago, got a Prioirity box, paid $5.60 for postage to go to Central California. Shockingly it was received by my family member on Monday!!! Wow that is really quick. Love this location, love it. read more

The worst customer service!!!! Rude rude rude. I went in to get my passport and they could not have been less helpful. Do yourself a favor and go somewhere else. read more

Horrible for getting a passport photo. I had already filled out my passport materials online, just needed the photo and the appropriate mail to send it for renewal. The lady at the counter told me to knock on the door... nobody was there for a while. Eventually, a guy opened the door to let another lady in for a different matter, and was going to let me in until he found out I didn't have an appointment. "I just needed a picture" I said. He told me to go to CVS Pharmacy as post office photos are $15 and I can get it for less. Well heck, I would gladly pay $10 more just to get it done and not have to drive back-and-forth to mail it again! It costs me more in gas and time than to just let them hit a button and hand me the picture. That was a real waste of time, especially as it was early in the morning and it was very slow for them. In an age where "getting things done" counts... this post office DOESN'T! read more

lazy, inconsiderate mailman. I has a time sensitive delivery, it was relatively heavy box. I arranged to be at home on the entire day of delivery, basically for the whole day from 8am to 6pm just not to miss this delivery and no one showed up to deliver my package. and then when I checked the mail box, I saw the notice left there! basically the mailman didn't bother to deliver the box to the second floor! and USPS customer service is horrible, you won't get an answer even if you call them 100 times. lesson learned, I would avoid USPS as much as i possibly can. read more

I love to go to this post office, it's basically few blocks away from my work, as long as I don't go in during lunch or after 4pm, I didn't have to wait in line for long even if I do, the line moves pretty quickly. I usually just print out labels and weight them at work before I go drop off my package or mails @ the post office and that save me a lot of time too. The reason I love this place is the staffs are nice, and they are very helpful in filling out or saving money on my package. I went in the other day trying to ship a package oversea w/ those big flat rate box, an they ran out of the box.. the lady told me I can use the APO box and tape the APO print on the side of the box, and just in case the package get returned I can come back and they will refund my money!! Sweet! read more

Called all day. Phone rings off the hook no answer. After five hours of calling agent finally picked up and said hold. Twenty minutes later they never came back to answer. Another run government office! read more

This is a high volume post office, but somehow there is always parking (the special lane for the drive through mailboxes helps a lot), the line moves fast, and the space looks nice and clean and is in a beautiful area with lovely trees. Relaxing and efficient at the post office? Who knew? read more

This post office has lost my packages twice now. I dropped the packages off at their location, with tracking and everything, and they DO.NOT.SCAN. the barcodes! What good is paying for and having tracking if the employees never inputs it into the system? And of course, the packages never get delivered. Makes me wonder if there are cases of theft going on here. read more

It's a post office - but they also have passport services too! The best part, they actually answer the phone and are nice! Passport service on the weekend books weeks to months out but during the week it's usually only 1-2 weeks. read more

Never written a review on Yelp or any other place Absolutely rudest worker (announced to everyone in line about the lady she was helping how she was late paying her po box fee and repeated multiple time in very loud voice ; felt horrid for customer who was there to pay) Assured me my package that I dropped off there right when they opened would be on its way long before end of day (was deciding on priority or express) Just checked tracking assuming I'd see it well on its way-- it's still in OC!! Package did not leave facility till evening and basically has made it about 10 miles Did she hold it back on purpose?! Will go back to my Irvine stations that get my packages to same destination within 2-3 days: not 4-5 read more

First off, I cannot believe we can yelp review a post office lol. Secondly, the hubs and I recently moved here and this is our designated post office. While I am sure the workers are nice people, this is the MOST INEPT post office I have ever worked with. TWICE my postman has scanned a package as delivered to my apartment and it was not delivered! "It was stolen!" is probably what you're thinking. I thought that too, until both packages (on separate occasions) showed up weeks after their supposed delivered date in our mail lockbox. On each occasion, between the supposed delivery and actual delivery, I went to the post office and no one was able to locate the packages. Eventually I received a slip in my mailbox that one was located in their facility. When I went back they STILL could not find it. Frustrating (a first world problem, I know, but still frustrating). ` Third, we sent a certified mail and it got to where it needed to go (yey). The receiver never picked it up so it was sent back to us, but took 2 months to get back and it was legal documents. Finally, my husband and I had 2 small 23andme packages to send out. I sent mine the day before him. I have been checking the tracking to see if it made it to the facility and so far it is not checked as received by the company, but usps marked it as delivered last Friday. Not going to lie, I am scared it's lost and it took me a long time to generate enough spit for that 23andme tube. I am going to be angry if I have to do it again. BUT here is the kicker...out of curiosity, I checked the status of my husbands account and his was received 5 days ago! WHAT?!? I sent it out the day before him! Now he is going to know if he had neanderthal lineage way before me. Shame on you, USPS location, shame on you! Anywho, while I don't have control over the location my packages come in through, I do have control where I send them out. I won't be coming to the Camelback location. You all have been warned. read more

Make an appointment for passport services. This place is so unorganized. I've been waiting 40 minutes and no one knows what's going on!

Worst customer service ever, unless you speak Philipino. Explained to all the ladies (who all are from the same village) that I electronically released the signature on the USPS.com website but they could not understand what I was talking about. Told me there was no such thing. Because they've never heard of the internet, they refused to listen?? Thanks. read more

I have been coming here regularly for over a decade. Compared to other post offices, it is usually a painless and easy process. The employees are always nice and have great customer service. I definitely prefer this post office to the others around the area. read more

I was in a hurry and not familiar with this local post office. I was taken in quickly. Anastasia helped answer my questions, was very nice but got to it. I needed that. She got me in and out so quick despite my needs. I was relieved and grateful. Never thought I'd yelp a post office, but this particular worker made my day! read more

Customer service is not good at well. They do not acknowledged when u walk in or even say have a great day or how is ur day? Very poor. All they ever ask is what u need and circle a survey on the recipe at the bottom......... If this wasn't close to work I wouldn't go in almost 3 times a week read more

In a very convenient location. Overall the staff is friendly but they are extremely unorganized.

I am writing this review as a business,since a business can not review a business this is how I will get around that. If you are a business in Newport Beach and you rely on USPS from the Camelback station !DON'T! that's all I have to say.. I now send all packages to my home and have re routed all mail to my email account and a post office box not associated with the post office. read more

HORRIBLE rude customer service, plus completely INEPT. Yes, they're the post office so I guess they know they can be awful - what choice do we have? They showed a package was delivered to my house but I never got it. They tried to tell me it much have been stolen from my doorstep. I spoke with a rude manager twice and said I had paid insurance and he said, "Just stop payment on your credit card." What a hassle. Then a month later the sender got a message that the package was returned to sender "unclaimed"! What the heck? THIS POST OFFICE IS LAZY, RUDE AND INEPT! read more

It's rare that I rate something they have in Irvine as higher outside of Irvine, but this is better than any post office in The City. None of that stupid "take a number" deli style non-sense, no checkers who mumble or have thick accents, and while the line can stretch, there is always gonna be more than the one hopeless checker so it moves pretty quickly. It's a pity that I live much closer to the Irvine Campus and Harvest Station offices, as I'd love to come here all the time. read more

Just want to take a moment to thank Kathy (Cathy?) and the staff for holding my Stagecoach tickets for me past the return time of 15 days and keeping their word to give me a phone call. Thanks for the personal attention - Keep it up! read more

Within walking distance, so this post office is very convenient. It's usually really busy, lots of people, but the employees are very helpful. read more

I've had good and bad experiences visiting this location - but,,,the mail delivery from this facility is THE WORST. The residents in my community constantly receive someone else's mail. I'm not talking marketing fliers; we're talking prescriptions, tax return docs, stock return docs, medical bill, insurance information etc etc. A copy of my Will/Medical Directive and Trust was delivered to someone down the street. Fortunately, that neighbor brought the mail to me. This is unacceptable. I've written to the Postmaster General in Washington DC in the past - service became better for awhile but the bad delivery is happening again. We used to receive our mail by 1:00PM Now, it's delivered after 5:00PM or not at all. One neighbor received 27 pieces of mail that was wrongly delivered. In an atmosphere of rampant identity theft, it's a travesty that our postal carrier is contributing to this threat. read more

well, I could have been at Coachella today...but USPS decided to lose my package when it got to the post office.

I am just wondering who is responsible on keeping the outside of this Post Office. Are there any gardeners or landscaping crew that takes care of it?...It is an eye sore, and as we residents are constantly being reminded of the importance on keeping our gardens and outside nice and clean for the sake of our Newport Beach community, I thought, why not keep the post office looking good as well....It looks like an abandoned field...Just take a look at it...Thank you. As for the service...I have no complaints,,, read more

If I could put zero stars I would for this reason witch is, I order something through Amazon and said that it was dropped off at this location when I went around 730-740 I gave them my address and said that the package wasn't there, when I showed the staff what I was reading through Amazon they said that it was too early and we can find it read more

With an institution so large and the employees as overworked as they are, Joanna was extremely knowledgable and provided exceptional customer service. Visiting the post office is not always an easy task, but I am so grateful I found a wonderful clerk who cares about her customers and the work at hand. read more

Every time I go to this post office the customer service just is diabolical. Drive the extra distance to post office on Riverside!!!