I have avoided my neighborhood p.o. since forever. In my 30 years in the area I have rarely been…read moretreated courteously there. It is a rough​ neighborhood and the staff face serious challenges from the public. So I understand their frustration. I just wish it wasn't so. I want a p.o. box. But maybe not there. My current one is to costly to get to it.

Avoid coming in at 12 and every thing will be smooth. Sucks there's always only one working there…read moreout a time but usps hates to employ anyone.

This is the best post office in Oakland IMHO. There is free parking, a drive through mail drop off,…read morethe staff inside are very nice and helpful and it's never all that crowded. This post office is far and above so many others (41st street-home of the most miserable employees on earth. Montclair-doesn't open until they feel like it..) that I have been to in Oakland. Thanks for making one thing in life so much easier, we need more easy these days. :)

Came to this location the customer service , attitudes and atmosphere was amazing !!! Came and…read moreasked for a passport application and was promptly assisted with a beautiful smile !! Just went to the one by the airport off pardee drive or something like that and the service was terrible. HIGHLY RECOMMEND THIS LOCATION and the one on MacArthur in the 80s !

1 of 3 USPS similar reviews. This is not my usual SL USPS,…read morebut I was in the area and Googled the closest one to me at the time; what a fail. Why is there a USPS in the middle of nowhere?!?! Part of the reason I came was just to see if Google was wrong, lol. Quality/Quantity - Keep in mind I am grading on a curve... The low rating is due to the comparison with all the other Post Offices that I frequent... See other reviews; Reno (3 Stars) and Alameda (4 stars). The lobby is not open 24/7. I guess I am spoiled with my Alameda and Reno post offices. I made the mistake on the 1/20/25 (a holiday) of trying to drop off letters (5 inches worth; I know, due to my travels, I have not checked my mail for a long time) and a package in 3 SL post offices. Atmosphere - Decent size lobby, again too bad they were closed. No homeless here today, but I am imagining that is why they are closed during non business hours? The other two SL USPS that I went to today had homeless people. Plenty of parking since this is a hidden location... One way in and out. Well it is supposed to be... Service - 2, barely good enough. Not even any self service... Price - N/A, see their websites. Owner Comment - Congrats on your success since 1971 (formed in Washington DC) with your $80B in revenue. Much controversy about your profitability or lack of it. This is an "independent" agency of the executive branch of our US government. You have an amazing history dating back to 1775, but I will not go into that here.

Do not expect to be in/out quick in this location…read more The postal workers are nice and try to do the best they can but usually there is only one person working at a time. Why? I have no idea. I've been there many times where they or customers are raising their voices at each other and I could def understand their frustrations. I've been lucky in that I only have to mail out prepaid packages but the complaints I've heard while standing in line gives me enough pause to consider going to any other location for anything else.

Ngl , it gotten better! From back then, they now have more help i can say. Customer service is now…read moremore bueno!

There is always available parking here and I really like that lol…read moreCustomer service is friendly and helpful You can purchase cards and gift cards here There is a drive up drop off box and that is super convenient

Terrible customer service. I asked the staff to place my return packages in mailers and attach the…read morelabels because the two packages were almost identical, and I didn't want to risk the labels getting mixed up. Instead, they placed the packages and labels on the back counter to be packaged later. This has happened to me before, and my packages ended up getting mixed up, which is why I made the request in the first place. What made the experience worse was the response from the employees. The woman assisting me and a tall older man with white hair behind the counter laughed and made dismissive comments such as, "Oh, come on! We're UPS, we know what we're doing!" Regardless of where you work, mistakes can happen, and customers should be treated with respect when they're simply trying to avoid a problem. It's not unreasonable for a customer to want a little peace of mind, especially when mistakes do happen. I took my other package and left. For reference it was not busy at all. I was the only customer in the store at the time.

First time and hopefully the last time went in needed to print some documents set it in putting a…read moresign on top of the computer saying computer out of service they let me get into it and then they got all computers not working I said oh you don't have nothing else I can print on no you can send me the documents and I can print them for $5 plus the amount of pages that I needed printed Let's say looking at the computer they only needed to update their software but as I added service you can send it to me we can print it for $5 BS trying to figure out how to get more money out of you

I want today (6/10) for a passport appointment. I don't know her name but the lady who helped us…read morewas extremely helpful. Passport applications can be confusing and I was missing some parts but she was so nice and was able to complete the whole process in 15 minutes.

We were able to get a passport appointment within two weeks. They provide picture services for $15…read more Since I have a minor child she is required to get a new passport until she's 16. You are not able to renew passports at this location. Those can only be done by mail or online. The whole process for my kiddo for $100-$150. Plenty of parking outside.

Staff is always friendly and helpful, I honestly haven't had a bad interaction here. I'm always…read moregreeted and thanked. Returns are super easy whether it's Amazon or something else. Even during busy times the lines are usually pretty short, which is nice.

I usually don't have strong opinions about UPS Stores, but this location really stood out after the…read moregreat experience I had on Thursday (4/16). Alexa helped me with my return, and she was incredibly friendly and helpful. Truly excellent customer service. They're lucky to have her!

I never been to a post office where was completely empty well almost it was three people there. The…read moreI don't know what she's called mail person called me up right away. She was so friendly oh my goodness it was so nice to have that warm Spirit around me I needed that just got off work exhausted look like who did it what for and don't do it again. And she was still nice and friendly so today was a good day took one minute to walk in there and took 20 seconds to get out alright you guys have a good day thank you Padre mail carriers mail people don't know what you're called

This is for people for want to get their passport. The good thing is you don't need an appointment…read more The bad thing is you're waiting a long time. The passport office doesn't open until 10. You also need a number, which I recommend picking up right when the post office opens at 8:30. Got there at 8am and was third in line. Get there any later and you're likely waiting all day. The people who run the passport office are nice and friendly. I just can't believe this is the process to get a passport in 2016. My advice: the earlier you get there, the better. Good luck!