One word: ELIJAH…read more Friendly SUPER helpful Efficient Line moved quickly Parking plenty

They offer poster printing here but lamination & foam bottom are out. Came here on Wednesday…read moremorning and was helped by a lady with tattoo. She took her time to finish the job though. To print 5*7 and 21*28 poster took almost an hour. I even went to buy stuff from Safeway next door and came back... still not done. When asking if I could pay first, she said ' I will wait until it's done'... and keep chitchatting to her assistant manager.. ok I will wait then. When I asked her about the price, she started to have attitude. Oh well...there are other FedEx center I can go to. Ok ..... make sure you are not in a hurry when coming here and be in a really good mood

I have used both their printing and shipping assistance. Service has been efficient, friendly,…read moreaccommodating and overall excellent! I highly recommend this business and staff.

Besides taking care of business you can have fun talking to Meena…read more She is helpful and cheerful. A real asset to this shop.

The guy (sorry, I didn't get his name ) that took my passport photo was very patient with me. He…read morelet me retake my photo and I was able to choose the passport photo that I liked. The whole process was pretty quick, Thank you!! Passport photo $14.99 plus tax Passport photo and digital $24.95 plus tax

Excellent service from the staff especially from Emily…read more They helped me ship my document as it was my first time to send to the Philippines via FedEx.

Young African American gentleman was professional, efficient, and courteous. He got my Amazon…read morereturn does within 1-2 minutes. Shoutout to him! I highly recommend this UPS store for level of efficiency!

I've shipped using the exact same box at this same UPS location multiple times before without any…read moreissues. I've also used the same packaging successfully with USPS, FedEx, and DHL, so I was surprised when I was suddenly told that my package "wasn't a shipping box" because it didn't have a certain certification marking on it. The confusing part was that the employee still accepted the package "this time," which made the interaction feel inconsistent and honestly came across more like an attempt to upsell packaging materials or services rather than an actual shipping requirement. I completely understand wanting to make sure packages are secure, but clearer and more consistent communication would make for a much better customer experience.

Debbie, the store manager is always so kind and patient when I patronize this location. Quality…read morecustomer service goes a long way!

FYI.... They don't do poster printing here. Waste my time.. I should have called to ask before…read morecoming

Personable service and this is so convenient if you need copies quick. Many services available and…read moreit feels good supporting a local hometown business. The line was much shorter than the post office.

They're so rude. They also never open on time. Yelled at me in front of my kid for not having the…read morepackage taped already. Which is weird most places tape it for you. He said he'd tape it but charged me $2 for a small piece. When I questioned the tape he told me I could leave. It just escalated quickly over a question. You shouldn't be rude to your customers that way. It really wasn't that serious.

I like the UPS store and the reason I do !!!…read more They are Extremely Knowledgeable about Shipping and Logistics!! I had a I Phone I had to Return to T Mobile!! So I went to this UPS Store and they had me in and out in 5 minutes!!! Customer service was Excellent and Friendly!! For all these reasons!!! This is a Baller On A Budget Approved Establishment!!! I keep my Pimp Hand Strong!!!!

Update - I got a response from the store manager. This…read morereminded me to check on my Amazon return. My returns didn't get processed until it was escalated. This surfaced more issues since I didn't get a receipt for the tracking info when I sent out my returns at this site. The manager that sent me a message said that the employee was new, so I spent a few minutes researching into other reviewers. Similar event happened to others... 1 year and 3 years ago. Regardless how new the employee is, I was not the only person dealing with an unhappy employee or the business culture at this site.

I had to visit this location 4 times in 1 week for returns and notary services. Each time we were…read moregreeted when entering, even when busy. The staff was sure to acknowledge all patrons and the pending wait time. Amber assisted with the notary services and was great! I look forward to patronizing this business whenever the need arises.

I strongly advise against returning items at the UPS location in Castro Valley. I had a very…read morefrustrating and concerning experience there. I returned multiple items, but Amazon only showed that half of them were received. When I contacted Amazon support, they confirmed that only part of my return was processed. Even though I had my receipt and provided the exact return location, they said they had no way to verify the missing items or investigate further. As a result, I was never refunded for everything I returned. Based on this experience, I highly suspect that items may be going missing at this location, which raises serious concerns about how returns are being handled. Management should take this seriously: improving monitoring and oversight of the return process could help prevent situations like this and protect customers. Please be cautious if you're considering using this location, the receipt alone may not be enough to protect you.

This review goes to Jonathan of this UPS hayward facility! I didn't get his last name, but he works…read moreon handling pickups for customers. He went above and beyond to secure my package for pickup during these difficult times. Kept me informed throughout! Excellent customer service! UPS Give this man a raise!

Absolutely useless and a waste of time dealing with these people. UPS should stand for U People…read moreSuck. Will never buy anything again that is shipped by UPS. I'm done with their horrible customer service. Had to give one star even though they don't deserve even one.

Went there to dispose old computer equipment, a laptop, old desktop, monitor. They required I buy a…read moremedium size box for $20, then placed the equipment inside the box. They take care of shipping it out for disposal.

Came here to purchase a HDMI cable for my computer monitor at the office. On a Friday during…read moretraffic hour. It solved my glitchy monitor! Woohoo! I was in and out of here pretty quickly.