Hostile, humiliating service during newborn passport appointment. I had an extremely upsetting experience at this post office during an appointment involving documents for our newborn daughter. We came in as a family with a newborn and a toddler, expecting basic professionalism and help with an important government document process. Instead, the clerk assisting us was hostile, impatient, and unnecessarily aggressive. At one point, our toddler rang the service bell, and instead of handling it calmly like a professional, the employee became angry and yelled at us. This was completely inappropriate. We were not being disruptive or disrespectful; we were parents trying to complete paperwork while managing small children. The situation became even worse when I asked whether I could take my child to the bathroom. The clerk refused and said she needed my signature, as if a basic human need for a child was an inconvenience to her. The way we were treated was cold, rude, and humiliating. I do not know the employee's name because no one answers the phone at this location, but the office should be able to identify who was working the passport/document counter on the date and time of our appointment. This location needs serious customer-service retraining. Families with newborns and toddlers should not be yelled at, treated like a burden, or made to feel intimidated while completing official paperwork. I would strongly recommend avoiding this location if you need passport or document services, especially if you have young children. read more

The good : iIts the only local US Post office that is close to RSM and Coto and all of that portion of S Orange County other then driving to the MV Post office by the MV Mall or LN Post office. It has two to three self serve post machines that can get busy during busy times but for the part they are usually available for the mailing of packages or buying machine generated stamps . Neg : Ugh the wait at this post office is ALWAYS - a wait . You can almost never just walk in and get up to the window and get help and walk out . Today I went in to mail one small package out and the lady at the window ( this after standing in the 20 min line at 2:45 pm on a Monday she told me I had to use a label on my package so I had to go and re-write the address info and put it on a label ( so I found a sticker ( my bad the priority sticker I tore off priority ) and it showed FROM : TO: So I completed the label info with Just the white label and my address info get back in line and go to pay ( keep in mind I am returning an envelope for my elderly mother that had left info telling me it was a prior authorization Return that would cost no more then $7. 95 so when she rang it up and it came up to $25.95 I said what that's more then her product she is returning, the lady said yes you have it going PROIRTY MAIL !! I said no I dont , show me where I show that , she said well you used a priory label even if the label is just the white part I am Charging you the Priority Price - if you don't want that you have to get back out of line and go BUY A PLAIN LABEL FOR .99 cents ? I said really I get to get out of line for the third time and now go write this AGAIN ? I have been here now 45 mins , so there I went and bought the .99 cent label all to return a freaking package and get back in line the third time . Now after 50 mins I paid $7.95 plus .99 cents for two plain FROM AND TO LABELS . I hope she had a lovely day, she could have been much nicer and typed the address on the label like they used to do . NEXT TIME - I will use the SELF SERVE MACHINE like I do at the markets - I can avoid the rudeness of her . Sad very sad human contact is becoming EXTINCT.. read more

We LOVE Pamela! She is always SO KIND and helpful, genuinely a sweetheart and great worker! Tactful and knowledgeable, and we love to see her face when we come in! we ship out of this location regularly and sometimes just need simple postage, stamps of just tracking, the staff in general are always happy to assist as well. We use our own stamps and shipping label sometimes, so if there are any discrepancies, they're always mindful to point it out to us and help us fix it! It's nice seeing the same faces after many years. They work effectively here, I think the complaints about the line and waiting are for people who don't manage their expectations. I mean..they're sending your letter from here to wherever in like 3 days for $0.78 cents.. be grateful lol read more

I wish I could give a negative figure instead of one star, because this place does not even deserve one star. My first time here and for sure the last time. Made an appointment for passport service at 9am, came here around 8:50am noticing that only one girl was working there. She seems to be friendly assisting all the customers on the mailing services. When I told her I had an appointment at 9am for passport service, she looked SHOCKED which made me feel like they have no idea about my appointment, the look on her face also assured me that there's no one in the office at this moment to help me. She asked me to sit and wait, but I left around 9:15am cause I know the staff for the passport service was not there yet. It's very disorganized, and not respective of customers' time. As I am writing this review, I've realized that this is not something new about USPS that is known for its inefficiency, let alone its customer service. read more

The lady named Bobby who is in charge of the passport renewals is very rude and dismissive. I don't know if it's the language barrier but she needs to work on explaining things more clearly instead of being combative and confrontational. I recommend going to the Lake Forest location instead. read more

Super helpful and friendly crew! Tyler helped me get my passport today. He was professional, friendly and helped me with a smile. I think everyone there is great! I recommend this location highly. read more

One of the postal workers was rude to me. She called me out for standing "too close" to another customer, yet I gave the customer 2 feet of space read more

I wish the automated machine would work? It would save time if the only thing you're trying to do is buy stamps. Staff working behind the desk has always been friendly though! 2021: 56/100 read more

No wonder post office gets such a bad reputation No one answers the phone Rude customer service What does Famous Footwear and Post Office have in common? 5000 loafers read more

The gentleman working at the desk at the Post Office and Rancho Santa Margarita at 3 PM. Roughly was not only rude but was wrong. On every level. he talked to me like I was trash and I am embarrassed that I even allowed it to happen. . I will never return to this Post Office. This employee has created the perception that all of the staff is rude. Hedoes not have the skills to be the position of dealing with customers, period. i'm embarrassed that I don't have his name and I hope nobody has to deal with him ever when they go there. On top of all of that, after he chastised me, I ater found that the information he provided was incorrect. read more

so glad that my post office now thinks delivering mail is an option they get to chose to do at random. so sorry for interrupting your week demanding that my mail actually get delivered to me at the address as posted. when a package states "live animals" on it, not only does it mean that the animals were alive when packaged, but are sent off with the goal to still be alive when delivered. my package was supposed to be delivered 3/7. i waited, however that never happened. then i was told that they would be delivered the following day (which was a sunday so i thought that was odd). needless to say that again never happened. then i watched them be driven around the area since about 6 am yesterday. still no delivery. the person who was supposed to deliver them documented that they were delivered to my mailbox at 8pm. however, the address of this delivery mailbox belongs to the post office, in a different city about 10 miles away from where i and my mailbox are located. today i went to the post office in yet another effort to possess my package. apparently the package with the once live animals was again loaded onto the truck ( four days after they were supposed to be delivered). i'm keeping my fingers loosely crossed that this driver will take it upon himself to remove the package from said truck and deliver the animals to my door. sadly this is not my fist round of problems with this driver (let alone branch). glad that the animals were insured. i'll let their dead bodies know that should i ever receive them. i am sure they will be very relieved to hear that! read more

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Wow, Anell helped me today. He was kind, helpful, personable, and efficient. Absolute pleasure and worth every penny. Thank you.

Normally this is an easy PO to get in and out of, with courteous workers. But the management here definitely hasn't planned for help during the holidays...for the smallest of things, your wait could be an hour. Today they had one person working, with a line of 40 or more people out the door. Other workers walk past or leave for break...which is infuriating. Poor planning, ultimately bad customer service. read more

Just an FYI about the RSM post office. I reused a postal box that I had received Xmas gifts in; the brown kind with the blue lettering that they charge for with the prices PROMINENTLY displayed inside. I walked into the P.O. with my package already taped up with my own label I paid for and printed at home. I self-scanned my item on one of those handy little no contact machines they have inside and put my package in the bin they have in the lobby. I love being able to do this myself, no contact, no hassle right? Upon walking to my car a postal worker chased after me and confronted me in the parking lot asking if I needed to pay for the box and basically accusing me of stealing it. This was pretty embarassing as there were a lot of people inside wondering what I had done so wrong as to have a postal employee chase me outside. I went back the next day and asked her why she did that; what on earth made her suspicious of me? She said her hispanic co-worker told her that I stole the box (dark hair, glasses, short). Which goes back to my suspicions/theory that the hispanic workers like to act rudely to the non-hispanics that come in for service. She also explained that she was just doing her job and there was no apology given for her accusatory behavior which is why I chose to put my review here. Putting herself in my shoes, I would never accuse someone of stealing unless I saw it with my OWN EYES. But hey, that's just me. To the postal manager (who is awesome!) : please put these clerks in the back to SORT the mail as they obviously have no people skills what-so-ever! This happened in January 2023 read more

I went there today, 2/28/23 at around 1pm and this lady, dark hair, glasses, short was extremely rude to myself and many customers. So unprofessional and must hate her job. I will never go back to this location. She should be fired!!!! read more

I don't care too much for the location of this post office. I'm sure that some may find it conveniently located within the mall, but that is one big reason why I'm not too keen on their location. They are located next to KFC, a kid's gym and a few other businesses, which can make parking tight during peak hours. I like post offices that have their own parking, so you can drive right up to the drop off mailboxes and not have to park and come out of your car. That makes it so much more convenient for customers. I also don't like that the one time that I received a package in the mail and stood in their long line for a teller, only to be told (grumpily) that they don't have packages at this branch and was sent to another location down the road. Makes no sense to me when clearly this would be considered my local post office. I'm still not sure how I feel about the number system at the local post offices here in California. Sometimes it seems to be a bit of madness and confusion even with the number pulling system. I think I like the old style of how things are ran in Hawaii where they just help the next person waiting in line. In comparison to other post offices that I've been to, I'm giving this branch 2 stars. read more

US Post Office - Nice and empty this evening - Post Offices Near Me - Rancho Santa Margarita, California

Back in the day, this post office used to be better. The service was still slow but at least the post office workers were friendly. Now the service has gone completely downhill. The only reason I'm giving this 2 stars instead of 1 is because Juan, the manager, is still friendly, but unfortunately he's the only one. The other day I came in and the lady behind the counter was on her phone almost the entire time I was there, even when there were customers in line and as she was "helping me". I kept thinking, aren't there cameras here? Does her boss see that she's on her phone? Then today I came in and I asked a guy behind the counter if my flyers would go out today because he just tossed them on the side. He gave me a look like "duh". Seriously, what's with the attitude? If you don't like your job, go to a place that will make you happier or don't be in the service industry. I'd recommend avoiding this post office if you can. read more

This is a joke, I haven't gotten my package in over a week. They said they were delivering on thurs, then friday and then Saturday and then Monday and I called Tuesday and the guy was real nice and said he'd call back...however I never heard back. I called and they picked up and then hung up on me. An then I called again and she said "hello" and I said "is this us post office" and she hung the phone up. Which btw is a land line because I could hear her hang the phone up. This is a joke, all I want is the package I paid for and no one can get it to me. MIGHT I ADD IM 4 miles from them......so now it appears they'll be seeing me in person when I drive down there. This is a horrible place of service. I didn't just give them 1 or 2 or 3 chances. It's about 5 at this point. Really frustrating. read more

I had asked a question for the Postmaster and have not gotten a response as yet. I would have thought, I would have gotten a response given a pledge of service. Local mail carrier is great. I will ask my question again: Local HOA is planning to implement a no parking rules near mail boxes. I have no issue with this except there is really nothing noted anywhere as to distance from mail box. HOA will be issuing 10 feet on either side. RSM municipal code does not have anything like this so I request the Post Master to respond. I did contact the US Post Office HQ and they stated that they follow local municipal code. There is some confusion; our HOA rep says he got something from the local PO supervisor advising him that 10 feet on either side was the regulation. read more

This place is horrible do not come here at all costs... I mailed a package on Saturday I put it into their blue bin outside, it is now Wednesday and the package still has not been registered and tracking number is still blank, I went into this post office to ask them what happened to my package and they said well you put it in the wrong bin because the envelope is too thick so it we were diverted to a sort facility and your tracking number should update soon but now it's been four days and still no update to my tracking number the envelope fit into the bin fine but was 1" thick.. this is a joke.. where is my package? Seems like they are stealing packages at this location.. I will file a police report if it is not updated soon. The people behind the counter don't want to actually work.. they just want a pay check. They also never answer the phone here. read more

There's a short, heavy latino dude (unfortunately didn't get his name) behind the counter that is incredibly rude. He threw a fit after I accidentally selected 'yes' on the keypad when asked if the item I was shipping was an electronic. I'm not shocked at all that this place has such a low rating. read more

Honestly I think this place is about as good as a post office can get. It is a bit of madness because so many people come here but that what the number system is for. As well they have mutiple machines were you can do it all yourself from flat rate packages, stamps to regular post fees. The machines are available at all times so you can handle your mail at night if needed-its super easy and almost rarely a line (during the day). When I do deal with the people here (which is fairly often) I have always been dealt with courtesy and efficiency. They often recommed alternative shipping to save money and are patient if you need to make a quick change. And the line always moves at decent pace. Usually I get a number, write up and package my stuff and they have already called my number... I've lived in many places with ok to horrible post office service-this place is nice! But perhaps the fact that I alway greet the post people with huge smile and good attitude has something do with what gets recipricated. Just a thought. read more

I bought something off Amazon and needed to return it. I've always used kohls for Amazon returns but this was my only option this time. I printed everything and took it with me to ask how to do it. The girl tells me which label goes in the bag, outside the bag, and to tape securely. Great. I started doing it all and I use the only tape there. I tape it up. The tape fell off the gun made a huge thud. There was no one else behind me in line at this time. Just the 2 girls working the counter. She saw me using the tape( the wrong one) and didn't bother to stop me or let me know I needed different tape . When I'm done I go back to her and ask if it was ok. She goes " it isn't, you see theres a G on the label and you used priority mail tape. It will get sent back. So she tells me take the tape off and use clear or brown packaging tape . Which of course is not free. Or the other option was go home use my tape and come back. That's what she said. Well why would I go home and come back??? So no more free return. I buy the right tape and tape it up. I get back in line. The other lady is chatting with someone she knows. As soon as that lady leaves I start walking slowly to her and she tells me I'm actually doing something sorry. So I go back to the line ( there was another customer with the first girl) then the young man sitting at the separate counter on the otherside of store yells to help us. I give him the package. He scans it prints receipt explains where to track it and done. What should have been a 5 min stop turned into 20 and cost me $4. I dont go here often and I think its actually worth the drive to go to a different one. read more

Update: I've added another star after reporting my awful experience to the USPS (800)275-8777 and then speaking to Consumer Affairs, my experience as mentioned below was taken very seriously with a follow up call from local USPS supervisors and was addressed appropriately. 12/26/2018: Young woman who is a USPS employee was shockingly rude to me...so inappropriate. I've never experienced anything like it...but I will say, it starts from the top and trickles down. I've experienced some attitude before but never to the degree of this experience in which I was treated with such a degree of disrespect and humiliation in front of several other customers in the retail RSM USPS Store and one other USPS employee. WOW! Talk about "going postal"! There was no need for this person to be so vicious towards me! I was dumbfounded by her behavior! I've been coming to this retail store since it opened and lived in this community for many years; experienced attitude at times but never anything like this before! read more

This post office has the rudest people working at this outlet.I have to go there every day to deliver mail from my office. Sometimes I have 5 or 6 envelopes to send certified. Their attendants ask you to fold and glue the little slips on the envelopes, or to do other of the tasks that are done by the post office staff anywhere else. They are 3 people there that do this; the same ones that treat people like cattle. At the busiest time of the day, they have only one person taking care of a long line of waiting public. Maybe their employees are volunteers? Maybe they do not pay them? Perhaps they are angry slaves? Because I can't believe that people doing a paid job behave like they do!! Who is the manager???? read more

surprised to see some negative reviews. I work at the auto dealership across the street and am in here three times a week. the staff is nice and helpful and give me tips on the cheapest way to ship things read more

I rarely use this post office as they have the rudest, unprofessional people working there. I used it today for the 1st time in a year. Well, I was treated like a 2nd class citizen and had a heavy hispanic guy waiting on me. He couldn't understand what I was asking and I realize wearing a mask doesn't help. When I asked if I could talk to a Supervisor, I was told there was no one there working other than another person waiting on customers. I said, I would like someone else to wait on me. He said, you can get in line and his partner could help me. I only speak English, I guess I should have asked the question in Spanish. No wonder the Post Office is going broke!! read more

I went in to send a package (Direct TV HD Boxes) as my mother had suffered a stroke and was no longer was at home. I showed the young boy working the counter that the box had a shipping label from ATT U-verse and he informed me that he could not send it because the top flap needed to be taped. I acknowledge that I don't have packing tape at home and asked if he could help me out by providing me tape to put one strip across the top. He told me no, that I would have to purchase a roll of tape from them, even though there was a tape gun within reach of him. I explained my situation and asked again if he was sure he couldn't help and he just shook his head "no". I ended up driving to another post office who was more than willing to help me out. AVOID THIS LOCATION...POOR CUSTOMER SERVICE. read more

Don't even bother using this location. God forbid you ask an employee for any help! If I could give this place 0 stars I would. ABSOLUTELY THE WORST customer service ever!! Every single time I come they are nothing but rude. I typically have 1 if not all 3 of my kids with me, and the workers are extremely impatient. They don't try to help you at all, and they have literally tried to scold me if something on my mail was accidentally missing like a zip code that I could easily fill in within seconds. I rushed over to drop mail off 15 minutes before they closed and she kept telling me we are about to close ma'am! Yes, I'm aware... instead of being so rude with me, maybe do your job and HELP! Instead of helping she told me I needed to go over to the machine and do it myself, even though I had 25 pieces of mail, all of which were already addressed and ready to go. All she cared about was closing and getting off the clock before 3, she then tried to tell me next time I needed to be there at least 30 minutes before they closed. Excuse me?! So you don't do your job the last 30 minutes if your shift? I should include, every time I've come, there's been maybe 1-3 customers in the entire store, so it's not because they are busy. And it's any time of day, they've done this in the morning, they've done this in the afternoon. They are the only location near my house but Im literally going to start driving out of my way to avoid this place. It honestly needs to be shut down. I'll be calling to file a complaint on Monday. Trust me, avoid this place all together. read more

Thank you Hector for making me cry. Ive never felt so poorly treated. But maybe thats what Hector needed in order to make himself feel better today. read more

This really rude woman named Jovi (or something similar to that) told me I couldn't mail perfume at all. Apparently you can via ground, which considering it's going to another county in SoCal is 100% fine. Thanks for waisting my morning. read more

I'd like to give 0 stars. However that isn't possible so here is my pitty 1 star. This place has the worst customer service. An please do not expect to get your package shipped or any questions about it answered. You want the worst service, than go here. read more

This place is sooo hit or miss. Sometimes it's busy, other times it's completely dead. I suppose there are probably certain regular times it is busier than others, but I'm never in here on a consistent enough of a schedule to figure out what that is. Also, the employees are hit or miss too. Sometimes I leave knowing I got jipped, and sometimes I leave happily knowing I *didn't* get jipped (which is a rarity for me with mailing services). Even the "donations?/have a blessed day" guy giving Bibles out in front of the place is hit or miss. You know it's a bad day when even he doesn't acknowledge you. read more

I had a horrible experience here this morning that frankly left me shaken the rest of the day. I have never had a bad one here, but I usually go in and send things by myself... I tried to see what this gentlemen's name was so I could call and complain, but he disappeared to the back room AGAIN after the terrible customer service. I'm still in shock, but after reading these reviews apparently I'm not the only one. Me- (walk into post office and wait at counter to be helped for over 5 min while hearing voices in back room) Post office employee- (finally saunters out)- "Can I help you?" Me- "I'd like to send this magazine, whats the fastest/cheapest way?" Post office employee- "You want to send it like this? Hold on a minute" (Saunters into back room before I could answer and was there for 5 minutes... no one else was up front and line is forming behind me) Post office employee- (finally comes back)... "You can, but it'll get ripped in the mail" Me- "Oh I want an envelope.. just didn't know the best way to send" Post office employee "YOU didn't tell me THAT! You said as-is... thats what I HEARD" Me- "I don't want to argue with you.. just needed some help and guidance" Post office employee- "YOU told me as is!" Me- "FINE, I'll figure it out myself" Post office employee- "GREAT!" (Saunters back into back room huffing and puffing) Me- Standing there completely dumbfounded holding my small child. I know people have bad days, but in no way is this behavior acceptable. read more

I've only been here once, but they've "lost" 2 packages since I moved here 2 months ago. Both times, the tracking info online says it's at this Rancho PO. I've shown up and mainly called... but the workers always said it isn't there, and never has been. So who the hell is scanning it in at this facility? Is there a ghost scanner? Maybe a virus deleting scanned in items? Or is there another scanning facility with the same address and phone number that's not linked to this one? Cause those are really the only options. Or the workers are doing a little five-finger Christmas shopping. So I schedule redelivery online for a Saturday when I can sit at home all day. Tracking info online says there was a redelivery attempt, but there wasn't... and my apartment community office who signs for all packages never saw anything from the postman, and they were nice enough to be on the lookout for me. I receive packages almost every other day (Amazon Prime), and never have problems with FedEx, DHL, UPS, etc... but the only packages I get via USPS Rancho get shipped back to London! This is why USPS will never survive. If it weren't for Amazon saving them, they'd already be obsolete. Just like I welcome Uber, Lyft, Sidecar, and Curb to take over the taxi market... I strongly welcome FedEx, UPS, and DHL to take over mail delivery service. read more

If you need a post office DO NOT GO TO THIS ONE! If you want to do something quick without someone giving you an attitude do not come here! This is the post office in my community, however I absolutely dislike every single person who works here except maybe two females. I have been disrespected too many times and today I decided to write a review! I was sending tax paperwork, and used one of their envelopes. It was ripped, so I had to take my papers out. Some mail guy said you have to pay for that. I asked "for what a ripped envelope I'm sending very confidential information in". He just stared at me.... clueless human! Boss people around but no comment when they ask why. I asked the rude guy at the desk he said "we could have taped it". Umm sir I don't want my IRS tax paperwork tapped with hopes it makes it to where it's supposed to go. They made me pay for the envelope. Haha! They are highly unprofessional and the most unhelpful individuals. We didn't give them their jobs. They applied and now make people's lives a living hell when anyone walks in. On another occasion the lady was so rude and hostile I asked her "why the hostility"? She had no comment. My fiancé was mind blown how rude she was to me! People have bad days I get it, I have bad days too! But, I come here too often that the same people are always such a****!!!!! If you're so unhappy go somewhere else, maybe a desk job where no other humans have contact with you, go to the gym, etc FIND A SOLUTION! Maybe it's a requirement the post office looks for, WHO KNOWS! Each time I have been here there's some jerk, I could go on but I'll stop. Get a grip on life people, be happy or at least be nice to people, we aren't asking for much! read more

It seems like every time I stop by to ship a package out, they make it their mission to be rude, give a smart ass remark, or correct me. I despise coming here because of their lack of compassion. Maybe once I had a normal interaction. I hope it improves. read more

everyone is extremely rude especially the supervisor. doesn't even accommodate customers properly and yells at them. if you need to go to a local post office go somewhere else. read more

This is, unfortunately, the closest United States Post Office to my residence; if I ever come across the need to deliver a parcel through the USPS for fun, like it's still the 20th century, then I come here. The last time I walked into this branch they just started issuing 29¢ Elvis stamps and I've never been back... Until today, where they now have a Elvis Forever stamp and the same lukewarm service the US Post Office has been branded with. Like in 1993, or 1903 for that matter, it still takes a week to get a letter that happens to be postmarked "Santa Ana" to someone 100 miles away. read more

Seldom has a line. Usually only a few customers ahead of me. Postal clerks are friendly and knowledgeable.