We LOVE Pamela! She is always SO KIND and helpful, genuinely a sweetheart and great worker! Tactful…read moreand knowledgeable, and we love to see her face when we come in! we ship out of this location regularly and sometimes just need simple postage, stamps of just tracking, the staff in general are always happy to assist as well. We use our own stamps and shipping label sometimes, so if there are any discrepancies, they're always mindful to point it out to us and help us fix it! It's nice seeing the same faces after many years. They work effectively here, I think the complaints about the line and waiting are for people who don't manage their expectations. I mean..they're sending your letter from here to wherever in like 3 days for $0.78 cents.. be grateful lol

Hostile, humiliating service during newborn passport appointment…read more I had an extremely upsetting experience at this post office during an appointment involving documents for our newborn daughter. We came in as a family with a newborn and a toddler, expecting basic professionalism and help with an important government document process. Instead, the clerk assisting us was hostile, impatient, and unnecessarily aggressive. At one point, our toddler rang the service bell, and instead of handling it calmly like a professional, the employee became angry and yelled at us. This was completely inappropriate. We were not being disruptive or disrespectful; we were parents trying to complete paperwork while managing small children. The situation became even worse when I asked whether I could take my child to the bathroom. The clerk refused and said she needed my signature, as if a basic human need for a child was an inconvenience to her. The way we were treated was cold, rude, and humiliating. I do not know the employee's name because no one answers the phone at this location, but the office should be able to identify who was working the passport/document counter on the date and time of our appointment. This location needs serious customer-service retraining. Families with newborns and toddlers should not be yelled at, treated like a burden, or made to feel intimidated while completing official paperwork. I would strongly recommend avoiding this location if you need passport or document services, especially if you have young children.

USPS RSM Carrier Annex is located on Avenida De Las Banderas Av., about 2 blocks away from the RSM…read morepostal office at Adventura & Empresa. This is where you pick up signature required mails or packages that was not delivered to the mail-to address for one reason or another. I did follow instructions on the undelivery notice to schedule a redelivery. When it didn't show up after a week, I decided to taking the matter into my own hand. Alas I went to the postal office first, only to find out I was at the wrong place after waiting in line for 30 minutes. The Annex is actually an industrial facility, sharing the same entrance with Miller Supply. You need to ring a bell to summon help. Things went smoothly once a staff showed up. He took my notice, went inside, and came back a few minutes later with my envelope. I complained about waited over a week for requested redelivery, he suggested I file a official complaint on the USPS website. Overall, I was happy to pick up my mail before it's returned to sender.

Good for dropping off lots of items at once. Don't be afraid to ask them for help - the employees…read moretoday (as opposed to when I was there in 2022 for a passport) are very pleasant and helpful.

The worst post office ever. Not only are you constantly harassed by masked idiots recording you,…read morebut their passport services are a complete waste of time. Don't bother booking an appointment because the young girl at the desk will take walk ins instead of people who have been waiting for an appointment for over a month now. She told us to come back on an hour later which we did, then has the audacity to make us wait another half hour and then gets her manager to inform us that the post office is closed! This was an appointment for a 7 year old kid with two working parents. We do not have two hours to waste. These people will not take your time seriously and give you nothing in compensation, not even another appointment! Absolutely ridiculous!

I use the post office most often. Their staff are very friendly and responsive and they try to keep…read morethe wait time as low as possible.

Not only was Tyler accommodating to my last second request is good energy completely turned around…read morethe rough start to my day Appreciate him and the service!!

Went to get my passport this lady Bobbie was extremely rude I asked her a question and she gave me…read morea document and told me to go outside and read it otherwise I won't talk to you. I read the document I tell her I'm done and she told me I had to wait until she is finished with her other appointments. 1 hour later she calls me in then complains about my handwriting and told me I will be responsible if it gets rejected then I write her a check and she told me to rewrite it. She talks so fast with her poor English I overheard her complaining about everyone she had an appointment with this one lady asked her what she should put in one of the questions and she told her take it home and find someone to help you full it out. Never met anyone this rude. She's a government employee so she couldn't get fired if she tried she expects you to know everything about passport filing and gets irritated when you dont instead of being helpful and at the end she acted like she did you a favor. My taxes are paying for this? Look at all the negative reviews against her I'm reporting her i hope others will too https://postalpro.usps.com/ppro-tools/consumer-affairs.

Kathy, Thank you so…read moremuch for your help! I had a package sent to me via General Delivery that had a delay in it due to the weather during transit. When I first arrived and told Kathy (Lead Clerk) about my package, she let me know to give the Post Office a head's up the next time that way they know a package is on the way and to hold it. She looked around and she didn't find my package. She ended up giving me the information to the Post Office it was previously scanned at and told me to contact them and their supervisor to see if it was still there. I got to my car and was actually on the phone dialing the other Post Office and looking up their address when I looked up to see Kathy waving me down to come back to the Office. I gladly came back in hopes that maybe she did find it after all. I got the door and she said "I found your package!" Oooweee was I happy!!!! Not only did it save me ANOTHER trip to ANOTHER Post Office, but I also received some very kind and helpful advice going forward with my mail from Kathy. Thank you so much!!! 5/5!

Kathy is so helpful! There have been times when I have…read moreneeded to ship some things last minute and Kathy has always been there to help me. Within minutes I am in and out of the post office.

Christine is amazing she's always cheerful and helpful with a great attitude. Thank you Christine!read more

These people have STOLEN two packages from me. Package is dropped off and UPS label created and…read morethe package never makes the UPS pick up. These people are liars and thieves. This operation should be shut down TODAY. Do not use this center as they will rip you off and take whatever it is your shipping and sell it on the black market. BEWARE!!!

Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

I had a very frustrating experience at the USPS location on El Toro Rd in Lake Forest on Monday,…read moreDecember 21st. I came in with an extremely important letter that needed to be mailed to a PO Box, and I clearly told the clerk that I needed it to arrive as quickly as possible. The employee assisting me--a man with large ear plugs--told me that USPS was not doing 1-3 day shipping and that the earliest delivery would be Friday. I specifically asked if he was sure, given that it was a PO Box address, and he insisted that my best option would be to go to UPS or FedEx for faster delivery. Because of this advice, I spent extra time and gas driving to UPS--only to be told that the information I was given was completely incorrect. UPS informed me that all PO Box mail is ultimately handled by USPS, and that sending it through UPS would actually be more expensive, since USPS would still be the one delivering it. In other words, I was given flat-out misinformation that directly cost me time, money, and unnecessary stress, especially given how important this mailing was. I expect postal employees to understand basic USPS policies, particularly something as fundamental as PO Box delivery. This experience was disappointing and avoidable, and it reflects poorly on the level of training or care at this location. I hope management addresses this, because customers should be able to trust the information they're given--especially when it comes to time-sensitive mail.

I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

I love going into this store cause I know I'll always get excellent service. They have a new owner…read morename Venus. She was extremely helpful , very sweet and friendly. This is definitely the place to go for all your mailing, shipping etc. You really can't go wrong here it's nice and convenient without long lines like post office plus you get much better service.

I went to the UPS store to ship my ebay package. My visit was a little strange. I used a QR code to…read moreget the label, but she told me I needed to go to a UPS store. I thought this was UPS so I printed the label instead. While I was waiting for everything she apparently lost another customers package or something so I got nervous if she'd lose mine. Everything seemed to go through ok. Hopefully my package does get sent out. The lady wjo helped me seemed to have low energy so not sure where she's at but kinda weird experience.