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    USPS

    2.3 (28 reviews)
    Closed 8:00 am - 5:00 pm

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    3 months ago

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    7 months ago

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    10 months ago

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    5 years ago

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    7 years ago

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    8 years ago

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    6 years ago

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    7 years ago

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    9 years ago

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    7 years ago

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    10 years ago

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    7 years ago

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    8 years ago

    The post office worker recommend a cheaper option to save me money. So can't go wrong with that.

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    6 years ago

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    9 years ago

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    9 years ago

    Horrible service! I was repeatedly cut off when I was trying to ask my question with the clerk, Juan.

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    7 years ago

    Horrible customer service. Everyone is rude and disrespectful when it comes to asking questions. Won't be coming here anymore.

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    10 years ago

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    10 years ago

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    8 years ago

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    10 years ago

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    US Post Office - Location

    US Post Office

    2.1(74 reviews)
    0.0 mi

    We LOVE Pamela! She is always SO KIND and helpful, genuinely a sweetheart and great worker! Tactful…read moreand knowledgeable, and we love to see her face when we come in! we ship out of this location regularly and sometimes just need simple postage, stamps of just tracking, the staff in general are always happy to assist as well. We use our own stamps and shipping label sometimes, so if there are any discrepancies, they're always mindful to point it out to us and help us fix it! It's nice seeing the same faces after many years. They work effectively here, I think the complaints about the line and waiting are for people who don't manage their expectations. I mean..they're sending your letter from here to wherever in like 3 days for $0.78 cents.. be grateful lol

    Hostile, humiliating service during newborn passport appointment…read more I had an extremely upsetting experience at this post office during an appointment involving documents for our newborn daughter. We came in as a family with a newborn and a toddler, expecting basic professionalism and help with an important government document process. Instead, the clerk assisting us was hostile, impatient, and unnecessarily aggressive. At one point, our toddler rang the service bell, and instead of handling it calmly like a professional, the employee became angry and yelled at us. This was completely inappropriate. We were not being disruptive or disrespectful; we were parents trying to complete paperwork while managing small children. The situation became even worse when I asked whether I could take my child to the bathroom. The clerk refused and said she needed my signature, as if a basic human need for a child was an inconvenience to her. The way we were treated was cold, rude, and humiliating. I do not know the employee's name because no one answers the phone at this location, but the office should be able to identify who was working the passport/document counter on the date and time of our appointment. This location needs serious customer-service retraining. Families with newborns and toddlers should not be yelled at, treated like a burden, or made to feel intimidated while completing official paperwork. I would strongly recommend avoiding this location if you need passport or document services, especially if you have young children.

    Photos
    US Post Office - .99 cent labels on the back wall  FROM : TO: just plain white you must use if they request a label for you to use if not shipping priority

    .99 cent labels on the back wall FROM : TO: just plain white you must use if they request a label for you to use if not shipping priority

    US Post Office - She could have been nicer !

    She could have been nicer !

    US Post Office - There was a long line but I cleaned it up so I would not be posting RSM customers out of respect for privacy .

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    There was a long line but I cleaned it up so I would not be posting RSM customers out of respect for privacy .

    A 1 Mail - Portola Plaza, Mission Viejo, CA

    A 1 Mail

    3.8(75 reviews)
    2.3 mi
    Established in 1986
    Certified professionals

    Been going there for years and years! Always pleasant and friendly service. My go-to notary service.read more

    Yesterday I encountered the WORST customer service experience at A1 Mail in Mission Viejo. On…read moreWednesday I need to ship a very important item to my son who has moved out of state. I went to A1 mail to see what the best/quickest options were to get it to him by the weekend. A nice woman helped me and showed me all the options and we agreed on a FedEx option that would arrive on Friday. Late yesterday (Friday) I pulled up the tracking information expecting to see item delivered or out for delivery but the tracking showed the item had not moved from Mission Viejo and was showing "shipment information sent to Fedex" and "we''ll add a delivery date as soon as we get your package". I immediately called A1 mail to see what happened. I explained what happened and the young man who answered the phone abruptly said "yes, it shipped" without even asking for any information from me. I asked him how he knew since he hadn't asked for a tracking number, my name or any details. He then told me that "Fedex picks everything up every day" and that it was gone. I asked him to at least take my tracking info and look up the item which he did (hesitantly). After seeing what I was seeing that the package had not moved, he explained that Fedex takes "2-3 days" to update their website. I explained to him that I was "stressed out" because this was a bank card and my son needed it for his rent this weekend. He asked if the card had been activated and when I said it had not in a very snarky/sarcastic tone he said "if it hasn't been activitated then why are you stressed out". Not liking his attitude, I asked to speak with the woman who helped me or a manager. He said describe the woman who helped you. I gave him some specifics and he said we have two women who work here that look like that. I could hear another worker in the background and I again asked to speak with her or a manager and he told me he was a manager and had been there longer than anyone. Since I could see he wasn't going to help me any further I decided to drive over to see if I could speak to someone who wanted to help me figure out what happened. When I got to the store I asked the man if I could speak to the woman (her name waqs Diana) who had helped me ship the item. She came out and we pulled up the tracking info which CLEARLY showed the item had not shipped. They both tried to convince me that Fedex had not updated their system. I have experience with Fedex and I could CLEARLY see that the item had never moved from A1 Mail. They were of absolutelty no help at all, so I went out to my car and did a customer service chat with Fedex customer support. They told me unequivacably that Fedex never received my item. I went back into A1 and showed them the reponse from Fedex. They still argued with me that the item had shipped and that Fedex just had not updated their system. They said their Fedex driver would be there in a half hour and they would discuss with him and call me back. I went home and called this time called Fedex and spoke with a representative and they too told me the item was never received and there was no way their system just wasn't showing an update. I received a call back from Diana shortly before they were closing for the evening and she said their "regular" Fedex driver did not come. Diana said I could call his supervisor on Monday and see if I could get an answer as to what happened. I told her I had just gotten off the phone with Fedex and they confirmed the item had never been picked up. Her response was "and you beleive them over us". I told her this whole situation was unacceptable and that I wanted a refund for my shipping fees ($22). She said she couldn't do that and I will have to come back in on Monday when the owner is there. This was a total inconvenience for my son who doesn't have his bank card. The two people who work at A1 seemed to be blaming me for everything and not wanting 1) do their job, 2) assist with a problem for the service I paid for and 3) were completely rude and unapologetic about the fact that they lost my item. I have used A1 mail for over a decade but after this experience I will never use them again and will definitely be sharing what happened to me with anyone who asks for a recommendation for a local mailing establishment.

    Photos
    A 1 Mail - 24 Hours Mailbox access

    24 Hours Mailbox access

    A 1 Mail - Convenient Parking

    Convenient Parking

    A 1 Mail - Novelty Gift Items and Greeting Cards

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    Novelty Gift Items and Greeting Cards

    United States Postal Service - Passport services in its separate room

    United States Postal Service

    2.3(171 reviews)
    5.4 mi

    My passport renewal went well! It was fast and expedited very quickly. I was in and out as soon as…read morethey got my paperwork!

    I had a very frustrating experience at the USPS location on El Toro Rd in Lake Forest on Monday,…read moreDecember 21st. I came in with an extremely important letter that needed to be mailed to a PO Box, and I clearly told the clerk that I needed it to arrive as quickly as possible. The employee assisting me--a man with large ear plugs--told me that USPS was not doing 1-3 day shipping and that the earliest delivery would be Friday. I specifically asked if he was sure, given that it was a PO Box address, and he insisted that my best option would be to go to UPS or FedEx for faster delivery. Because of this advice, I spent extra time and gas driving to UPS--only to be told that the information I was given was completely incorrect. UPS informed me that all PO Box mail is ultimately handled by USPS, and that sending it through UPS would actually be more expensive, since USPS would still be the one delivering it. In other words, I was given flat-out misinformation that directly cost me time, money, and unnecessary stress, especially given how important this mailing was. I expect postal employees to understand basic USPS policies, particularly something as fundamental as PO Box delivery. This experience was disappointing and avoidable, and it reflects poorly on the level of training or care at this location. I hope management addresses this, because customers should be able to trust the information they're given--especially when it comes to time-sensitive mail.

    Photos
    United States Postal Service - Full house 12-18-2023

    Full house 12-18-2023

    United States Postal Service
    United States Postal Service - Forever snake year post stamps

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    Forever snake year post stamps

    US Post Office - Postal carrier who just ruined a newly painted area by depositing a package in the center of it.

    US Post Office

    2.3(187 reviews)
    6.7 mi

    I have frequented the Mission Viejo US Post Office and have been pleased with the customer service…read moreand professionalism exhibited by staff. The location is easily accessible and my local post office delivery person is also a valuable asset to our community and is highly skilled and personable. These folks that work for the USPS are all unsung heroes. Thank you!

    I stopped by this location this afternoon to drop off a package -- a simple, routine errand that…read moreshould have taken five minutes. Instead, I left frustrated and frankly disappointed by the level of service I received. The associate at the counter, Karen, was cold and unwelcoming from the moment I walked up. There was no smile, no greeting, and no effort to make the interaction pleasant. But beyond her demeanor, what really got to me was the lack of basic guidance. She never told me where to write the delivery address on my package -- something that takes two seconds to communicate and is a fundamental part of the job. As a result, I had to redo the labeling entirely, wasting both my time and my packaging. What makes it worse is that this kind of mistake is completely avoidable. A simple heads-up -- "make sure to write the address here" -- would have saved the hassle. Instead, I was left to figure it out on my own and then correct it under her watch, which was both inconvenient and embarrassing. Good customer service doesn't require going above and beyond -- it just requires the basics: a courteous attitude and clear communication. Today, I got neither. I'll be looking for an alternative location or courier going forward. Life is too short to spend it dreading a simple post office run. I'd strongly encourage management to revisit customer service training here, because first impressions -- and last impressions -- matter. Not recommended.

    Photos
    US Post Office - Waiting for the 1 employee to help

    Waiting for the 1 employee to help

    US Post Office - Package left RIGHT in the middle of a WET PAINT area! I mean, WTF?! This postal carrier is a complete idiot.

    Package left RIGHT in the middle of a WET PAINT area! I mean, WTF?! This postal carrier is a complete idiot.

    US Post Office - The line for the counter.

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    The line for the counter.

    USPS - postoffices - Updated June 2026

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