You need time and patience to visit this post office. The wait is ridiculously long. Picture this: three counters and only one person assisting customers, customers that have a lineup of questions and need support filling out paperwork, customers that stand in line and then get to the counter for assistance taping their box and labeling it. What I thought would be no more than 10 minutes was almost triple the time. When it was my turn, I was a quick qr scan, print label and done. Service for me was quick and the lady was very nice. She apologized for my wait and thanked me for my patience. I thanked her for her patience. Customer service is not for everyone. Prices are higher for decorative packaging so bring your own. My three stars is for condition of the post office. USPS needs to hire a cleaning company and additional support for restock. This place is filthy and the workers and customers deserve better. There are cobwebs in every corner, visible dust covering the vent, disgusting floor that you need to not only have mopped but stripped and waxed, sanitize surfaces, clean the windows and counters. After a thorough cleaning, keep up with displays, ensure forms and boxes are refilled and available. I doubt after one hour of being open that everything just disappeared. Remove signs off the wall that no longer apply. This location is convenient to work but not my usual post office. read more

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Went in for a form and the guy behind the counter gave me attitude when I couldn't find them. Honestly, he might have been playing at my expense to make the other customers laugh or he might have actually been rude just for the hell of it. I couldn't tell, but I'd had a rough day and wasn't in the mood for it. At one point he told the other customers that I "walked in like she owned the place." Bro, I simply didn't see the form and said so. I needed help, not be your punchline. What should have been a simple trip to the post office left me feeling shitty. I won't visit this location again. read more

I havehad 100% success rate with bringing packages printing labels and the like. This post office is tiny the same two people work at the front counter consistently . One of the clerks does not mind telling you to stand to the side if you don't have all your paperwork filled out, I can appreciate that as someone that comes to the post office with a plan and everything ready to go. read more

US Post Office - Storefront - Post Offices Near Me - San Diego, California

Wow... just wow. I can see why this location is closing down. I use the flat rate boxes that USPS provides quite often for the convenience, but one person can change what should be convenience into a complete headache. The first day I walked in, no flat rate boxes were available to grab, so I had to go up to the counter to ask for some. The worker looked like I was a complete inconvenience for asking. Second day, I needed another, still not stocked, still looked at like an annoyance. Also on this day I wanted to confirm being able to pay when I dropped them off (it's a flat rate box). The worker looked at me like I was the dumbest woman on the planet, talking about needing to print out the label or get a QR code and prepay online. Again... this is their priority flat rate box. I ignored this because this isn't right. Came back the next day with packages in hand. I didn't fill out the addresses in their entirety because they're all going to the same place and I know the label gets printed. The worker gets the absolute WORST and attitude, shoving the box in my face saying "what's missing? What's this???" I go off to the side to fix the boxes, meanwhile another man comes in and the worker is completely pleasant with him. They finish up, I go to pay... complete rudeness, not saying a single word, head shaking, eye rolling. Looking through all of these reviews, it seems like a lot of women had a similar experience. Idk the guys name, but he looks like he has a perpetual stink face, eye bags, and a trout pout. Save yourself the man-drama, go somewhere else. read more

US Post Office - Post Offices Near Me - San Diego, California

I waited outside the front door 20 minutes prior to opening. At 9:30 the employee opened the door and told us that he was unable to print labels for any type of mailing and could only sell stamps. He saw that there was a line of people waiting to enter the facility. Instead of him, opening the door and being courteous enough to inform us of this they let us stand out there in line just to be dismissed. In that 20 minute period I could've gone to a different post office to mail a very important priority overnight envelope. To say I am upset is an understatement. read more

I just want to thank Mr. Harry for always having great customer service. This is really a good post office to come to. They really treat you really good in my family not rushing me or anything so I just wanted to give him a shot. I'll give him poodles so thank you read more

The staff at this location is very friendly and helpful . Please be prepared on what your doing her to move the line faster . This is my favorite post office they are quick and efficient here's a tip come really early since this location is small it can and will have a line if you wait till near closing. 2/4:30pm Especially from people that get in line with out address on the envelope . I like this location if you come prepared you will be in and out . pricing always good I buy my postage online , service always on point stuff always make it on time . Like I mentioned the service here if exceptional in my experience I have been here hundreds if not thousands of times it's my local post office COME EARLY NEVER COME HERE AT CLOSING TIME THE LINE IS INSANE UNLESS YOU REALLY HAVE TO MAIL BUT BE AWARE YOU'LL BE HERE FOR ALONG TIME. LET ME Tell you ITS NOT THE FAULT WONDERFUL STAFF HERE ITS PEOPLE GETTING MONEY ORDERS OR LAST MINUTE PROCRASTINATING INDIVIDUALS. I RUN WHEN I SEE THAT LINE AND COME IN THE MORNIG. Great A+++++++++++++ 5 stars customer service . read more

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I was informed to leave my package on the counter and they will check it in. Now, my package is missing and tracking has not been updated for over a day. Worst part is the filing for a missing package site is consistently not working. read more

I didn't have ID to receive a very very important letter specified that was a cashiers check. I really needed and the manager understood was able to accept other forms of the id on my cellllllllk read more

This location is super small but one of my go to for their drive thru mail drop off and easy in and out customer service provided at the counter since this location is easy to be accessed from Highway 5 and get back on to go downtown or North. The downfall, is it is small and parking is a pain as this USPS is located in residential area, alot of residence park on the street and the actual USPS parking spots are always taken. Ive noticed lately that the mailboxes went from 3 to 2 and now to 1, with that 1 being backwards and not easy to access. You park, get out and put your mail inside, not convenient at all for drivers. Not sure what happened here. I will still more than likely come here from time to time. Staff inside is always friendly and runs a smooth operation. read more

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Messy and unorganized. Definitely recommend a UPS location or Postal Annex. Much better service and stocked well.

My first impression of this post office was not nice, the older male postal worker was rude and nonchalant. Then I went on Saturday to pick up packages, they open at 9-1pm for packages. It was 10am and the doorbell was off. I could hear voices because the top of the wall is screen, I yelled hello no answer as if they were being avoidant. An older lady said sometimes they are sleeping and to look through my box to see if I can see anyone. I had to walk to the back of the building for service and the young lady was just standing there. Atleast get folks who know customer service. There was only one woman who was helpful ands courtesy to customers. read more

Alright. This post office is okay. The workers definitely have their bad and good days, there's plenty of times where some of them need to remember that costumers are humans too and to just do their job. They're quick and help out so that's good. Everyone has their days and they work in a busy establishment so I don't blame them. read more

I came in around 430 and had a bunch of overseas packages that I was trying to ship; the African American woman who helped me was phenomenal. She let me stay to keep processing the packages even after they locked their doors. I wouldn't recommend planning on this, because it's rude to expect and it's not how the business operates, but absolutely incredible customer service without being asked. I had an awful experience at the mission valley post office, and this was a complete opposite experience. Thank you ma'am! read more

Would not recommend coming here. Terrible customer service. I came in to pick up a letter, the front counter person I think her name is Diane was really rude. Did not greet me, she said "What are you here for" I told her I needed to pick up a letter to that she said "where's your slip". I let her know it was on my phone and she continued to give me attitude and was very unprofessional. read more

I came in to this branch at 9:25am, inside the customer service area a male postal worker yelled " we are closed". I looked at the hours of operation sign M-F 9:30 to 17:00. So, at 9:40am they are not still opening the doors telling customers in line their computers are slow. There are rude and unmotivated postal workers here. read more

I've been coming to this Post Office for about a year or so. It's never crazy busy. The most people I've seen in line is maybe 15 and they usually have 2 to 3 clerks helping customers at the desk. They speak Spanish here so that's helpful considering the neighborhood. Their cutoff time for priority mail is 4pm. A lot of post offices cutoff at 3pm. The extra hour is a plus for me, because I always lagg :) read more

The service is good but lines are long many times that I go to this branch. The landscaping is horrible and someone needs to address the deterioration of the structure. Allowing weeds to flourish on the landscape and leaving graffiti on signs is not unacceptable. read more

This place doesn't even deserve a star. All of the workers are honestly shitty. They all have attitude like someone pissed in their cereal, excuse my language. I'm pissed. If you don't mind being attended by people who lack enthusiasm and good energy, who are slow as turtles, by all means go here! Also you're charged to use tape.. despite each time they have been so rude, I have continued to go here because I don't believe in driving somewhere farther being that this is 0.3 miles from me, but I would rather waste gas then return here again. read more

Fastest moving and shortest line I've seen at a post office. Staff was friendly and helpful. Decent parking provisions too. read more

If there was an option for no stars. That would be my rating for this post office. Customer service sucks, no effort. packages get lost on Saturdays even though it says delivered to mailbox or put up excuses that couldn't get delivered. Your delivery driver is useless for not doing his job correctly. Good help is hard to find these days. SMH read more

Let's be honest, who loves having to go to a post office. This place is just like anywhere else . Get here early enough to beat the foot traffic and you'll be fine. I usually use the drive thru drop box .This is very convenient. But if you have to walk in, I try and come in before 3pm. As for the staff there as helpful as can be . There usually busy after 3 and have a line out the door. So I understand why people might give a bad review. read more

US Post Office - Love the drive-thru drop box - Post Offices Near Me - San Diego, California

Even though I have a Box at the Horton Plaza location, this post office is the closest to my home. I haven't been here that often, but this place DOES get BUSY around closing time. They close all the doors and you asphyxiate until you leave; they don't seem to have air conditioning. If they're aren't busy, things run smoothly, without any mishap. Just make sure you bring your own pen. read more

ok the only reason the don't receive 5 starts is because every once in a while it seems they only have one clerk working. Romy is the best guy there and so knowledgable about when my packages would be arriving to the day lol I like that my business means something to them as I do use them a lot. read more

No matter who is working here on any given day the staff is seriously lacking good moral ...consistently irritable, short and rude with huge attitude. unhelpful and pushy even if your the only person in the building.. what's the deal here? read more

I really dislike coming to this post office there's always this mean lady who is not very friendly shes been there for a while & for my luck she's always the one that's available she has a crapy attitude just knowing this is my local post makes me cringe read more

I've only had MAYBE five packages ever delivered to my apartment on Logan Avenue, A) because it's hard to find and B) because it's just not safe to receive valuable packages since I have shady neighbors with even shadier friends. I usually just have packages delivered to my office. A few days ago, I decided to have a small box delivered to my home, however, knowing that it would at the very least be put into one of the locked package receptacles in our standalone mailbox. The other handful of times, it's been left in one of these or just been thrown over my gate. I came home yesterday and was horrified to find this small package sitting ON TOP of the standalone communal mailbox, ripped open, and the contents stolen. Over a hundred dollars worth of prescription skin care - gone - and the shipper didn't offer insurance so I'm shit out of luck, of course, because USPS (read: government) never owns up to literally anything. What is this? Those package receptacles were specifically engineered for lazy mailmen. I would absolutely LOVE to know what the excuse was. In lieu of that fascinating answer, since I'll never actually get one, I'll just bitch here on the internet. Thanks as always, USPS! (For nothing.) read more

This business deserves recent ratings, the workers here greet you with a smile, very helpful on suggestions to mail your packages, opening PO Boxes and always have a good variety of stamps and shipping supplies for sale. read more

Apparently I have no choice of which post office gets to deliver my mail or package. I order a amazon package and I even put a note on my mailbox stating that the house is located separately in back alley from the house up front and for all packages to be dropped off at the house. I checked my tracker to see if my package was here and it was so I went outside and it's know where at my front door so I checked again and there was a picture of where the package was, the package was left on my neighbor front gate steps ‍ it's like they don't know how to read or follow directions. Then now my higher problem is I have 6 packages that I'm expecting for some reason all 6 package in the tracker says it was delivered okay deliver to where ????? There was no note or nothing stating the package was out for delivery. So I just lost 6 muther fucken packages that is know where to be found or located because they can't read where to deliver it to the correct house. This post office should be closed down or needs to get rid of all the bad apples and hire new staff who can do the job. read more

Friendly staff at this location which is small only 3-4 registers and usually only 2 open. When there is a long line staff from the back comes out to assist, this happens often. Parking is available but is a messy set up. You often see the public double parking on the side street. I wish they had a dedicated drop off counter or something. read more

I have had the misfortune of having this as my closest post office for almost 3 years now. It's certainly almost never busy, yet can still take forever and good luck trying to get anyone on the phone. The manager who I dealt with was beyond rude when I complained about my completely incompetent mailman. I have had multiple issues with packages not being delivered simply because the lazy mail guy didn't feel like opening my front gate and walking to the door. I have had even more issues with packages never showing up but being marked as delivered. I am at the point where I am ready to pay for a PO box so I don't have to constantly wonder if any packages I order are actually going to show up or not. read more

Setting aside the geographics of any USPS location, one of their ongoing management problems in USPS today include careless actions from their CCA's. When a seasoned route carrier has a day off they assign a "CCA" (T6) to deliver and they create one error after another. One of their worst examples include delivering Rx packages to wrong number address. Can you spell dyslexia? Can you say millenials? Entitlement children. If and when you complain to management make sure you speak to a certified supervisor and not an acting supervisor (204b). A certified supervisor cannot cover up the complaint just to maintain quality service statistics. The problem will never get resolved. read more

Sooo happy about this P.O.! Great service and NO lines!! Wooo!

The mail man always misplace my mail, why can't they hire a good person that knows how to put numbers together instead of dropping important papers in someone else mail box. I can't run a business if they keep losing my stuff. read more

The lines are usually very short at this Post Office. The parking is limited but it is never really busy so you can always get a spot. Priority Mail and stamps are rising so I am sure less people will be utilizing the postal system unless absolutely necessary. read more

The most I can say about this place is that when I have come it has generally not been super busy, at least not in comparison to what I have seen at other post offices. Nonetheless I went in today to mail off my mothers birthday gift and the lady who was very cold and robotic just saw the priority box and printed it out without asking if I wanted additional insurance. Then when I stated I would have liked to add more insurance she just looked at me as though I were inconveniencing her. Would have been nice if she'd shown some customer service skills and said, "oh no, I'm sorry lets go back and fix that". Customer service should be priority no matter if you're a post office, people skills should still be a requirement for someone to work with people. read more

I received one of those orange slips for "Sorry We Missed You" to pick up a certified package from the State of California. It said I could pick up anytime after 9:30 a.m. I go there at a little after 10 a.m. and the door is locked, with one of those clock signs saying they will return at what looks like 12:45, 15 min before they close? WTF? THAT IS NOT CUSTOMER SERVICE! While we're talking about customer service. I get the mail delivered to my home anywhere from literally 9 a.m. to after 5 p.m. I see deliver trucks with other postal deliverers in the neighborhood which consistently deliver their mail in the morning. I have a membership with NETFLIX. Before they moved from Midway to Rancho Bernardo, I received a DVD from NETFLIX every Monday, Wednesday and Friday. Now I'm lucky if I receive 2 a week. I'm unable to watch it and get it into the mailbox to get it out the same day like I used to. This is poor service. The USPS is a joke! If Trump needs to overhaul anything, it's the USPS! I called the post office and they told me there is a door as soon as you walk in to the left for pick up only from 9 a.m. to 1 p.m. I've only been there M-F during regular business hours and the sign on the locked door doesn't say anything about using this side door, it just states the hours they are open. I'm still leaving them with a one. I had to make 2 trips! read more