This was my go-to post office whenever I needed to mail something. The service that I received was…read morealways excellent here. That all changed on 7-20-25. A fire on that date has closed this post office indefinitely. This Yelp page should be updated with that information but so far, based on how this page looks as I type this review, it looks like it's business as ususal at this post office. That is most definitely not the case however. Based on news reports about the fire, USPS has not said when this post office will reopen so consider this location as "indefinitely closed" and search for another post office if you need to mail something.

You know these guys at the Post Office always get the short end of the stick even though they make…read moresure 100% you get your mail throughout the season. Today I needed to send a register mail out and usually I am not the one that does that so I was a bit lost as to what I need to do, walked in this place and was greeted  by a happy postal employee behind the counter, I did not catch her name but she was so kind that I thought I need to write this review. She helped me with every step with a smile and I was able to get the registered mail out.  Whoever that lady was, thank you, we need more of folks like you in the services business

This is a small post office located in the mall. Since the post office in my neighborhood burnt…read moredown a few months ago, this is the next closest option. I needed some priority mail flat rate boxes. The postal worker pointed me in the right direction. I picked out the boxes I needed. It's nice that it's in the mall. I liked how organized they had the boxes. It made easy to find the right size that I needed.

Went after work to complete change of address, came prepared and needed to scan the barcode and…read moreshow proof of identity. Waited 45 min in line till after closing. Bald older man looking of thai descent , would not accept my passport. My official US PASSPORT. When IT IS listed on the USPS website as a valid form. He didnt know how to enter my passport , and implied i needed an ID or drivers liscense.....even safeway can use and scan my passport. Now i got an email from usps stating that they can no longer help with address forwarding to my new address. Beyond frustrating.

My review is going to start by saying thank you Harry! And 5 stars for his service!…read more I was in a bit of a bind with an upcoming work trip in the next 2 months, my passport had just expired and I had recently just got married and was in the process of a last name change for all my documents. I took a look online for process and to no surprise as all other government offices, appointments were months out. I did a quick google search for non appointment options and found Eastridge Post Office welcomed non appointments. I waited about (2) hours in line as there were a mixture of appointments and non appointments. Once I was up, the process was seamless and Harry was professional and delightful to speak with. He answered all my questions in some of the areas I left blank on the application and he worked as quick as he could to get everyone taken care of. Definitely an efficient multitasker. Anyone coming here to get help with processing your passport, I'd say downloading or filling out the application ahead of time helps with the process and bring your photos and all supporting documents to make it quick and easy.

My husband and I came in for a passport. First off, I was able to get an appointment in only 5…read moredays. Everything went very smoothly. Carmella the postal worker was great, and made our day. She gave good advice and was patient even when I was having an issue (because I had made a mistake on the spelling of my middle name on my DL). She was friendly as well as funny. It made the chore enjoyable. It's next to JC Penny's. Parking was close, and lots of spots open (unlike when I've gone to the Oakridge Mall.)

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

I just wanted to say this is the nicest usps I ever went to. They always have a postive attitude…read moreand treat everyone with such patience they are truly amazing I appreciate them all.

Wonderful long term knowledgeable staff. Very glad this business is part of our community. Thank…read moreyou

We had no appointment and arrive at 12:00 when walk ins ended at 3:00 henry told everyone waiting…read morefor the walk in he would still take everyone until the last person and that's what happened. Very great service Henry is great

I need to remember to just never come to this location. Pretty sure the only job requirement for…read morehere is "do you hate propel?" Never run into issues at any other USPS location. But have never had a positive encounter at this location.

Im here quite often and all the ladies and Jerome are always welcoming and so helpful ! They deal…read morewith so many people and requests on a daily basis, and yet they are always kind and attentive ! Thank you for your great service !

Wow. Rude employees and NO help here. Jerome, who might be the manager of this location, is…read morearrogant and unfriendly. He is terrible! They refused to help me even with limited mobility. Awful treatment.

Quick, efficient service with great parking. Favorite post office. Very popular spot.read more

Every time I come to the post office I realize just how little I know about how to ship items…read more (certified mail, insurance, media mail, etc.) but the staff here are full of knowledge and very helpful. I love that this location stays open until 5, unlike other offices around town. There is a full size parking lot, so parking is never an issue. Unless you visit an hour before close, you will rarely be met with a line. Additionally, there is a user friendly self service kiosk located just outside the customer service area.

I pick up a lot of packages. One employee in particular, Laura, is always so friendly and helpful!read more

The five stars are for the front desk employees. Most of the employees here are one of the…read morefriendliest postal workers compared to other post office. I know it not an easy job dealing with frustrated customers, but they always maintain professionalism.

I stopped by our local PostNet today to drop off a FedEx package. They are located on the Almaden…read moreSafeway Center next to Maple Leaf Doughnuts. PostNet offers many handy services like notary services, passport and visa photos, printing services, mailbox rentals and shipping services. This location is very convenient since I live close by and I always receive great customer service here.

I went in for a couple docs I needed notarized. $15 a doc seems a bit pricey but it was convenient…read moreand the service was friendly.