I Drove to San Martin from San Jose today to pick up some mail for family. Vintage Vibes for sure!!…read moreAs I walked in I could hear a customer yelling at the clerk. The customer was completely unhinged and shaking with anger. On the way out after taking pictures inside I complemented the clerk's professionalism and wished her a great rest of her day. Allison I really do admire your patience and positive spirit.

I ended up coming here to ship a package when the Morgan Hill office system was down. I think this…read moreparticular Post office building is really cute! It gives vintage, western movie vibes. The post office felt less busy and calm than other usual offices. There wasn't a line at all when I went. The postal worker who helped me was very friendly and kind. Definitely worth the drive from MH if the MH branch is busy or down.

I pick up a lot of packages. One employee in particular, Laura, is always so friendly and helpful!read more

The five stars are for the front desk employees. Most of the employees here are one of the…read morefriendliest postal workers compared to other post office. I know it not an easy job dealing with frustrated customers, but they always maintain professionalism.

I just wanted to say this is the nicest usps I ever went to. They always have a postive attitude…read moreand treat everyone with such patience they are truly amazing I appreciate them all.

Wonderful long term knowledgeable staff. Very glad this business is part of our community. Thank…read moreyou

I would like to provide detailed feedback regarding a recent experience at PostalAnnex, as what…read moreshould have been a simple drop-off turned into nearly two weeks of confusion, rerouting, and unnecessary frustration. On the same day, I brought in two items: 1. A return package intended for the merchant recipient 2. Another package intended for Amazon Both items were dropped off, scanned, and accepted at PostalAnnex. However, both were mishandled: * The return package meant for the merchant recipient was incorrectly delivered to Amazon. * The package intended for Amazon was somehow delivered back to my home instead of to Amazon. These were two separate items, dropped off at the same time, and both ended up at completely wrong destinations, something that should never happen. What made the situation significantly worse was the complete lack of support from PostalAnnex once the issue surfaced. When I contacted Sanjay, I was not offered any assistance, investigation, or sense of accountability. Instead, he immediately distanced himself from the situation and sent me the following message: "The drop off service is offered as a courtesy to our customer. The packages are handed off to the respective carriers. Please file a claim online at usps.com. We do not insure the drop off package's contents or value. The receipt itself has the terms and conditions." -- Sanjay This response was dismissive, particularly considering that both items were scanned and accepted at PostalAnnex, a step customers trust precisely because it is supposed to ensure accuracy and responsibility. When I spoke with USPS, I was told the matter needed to be addressed by PostalAnnex, since that is where the items were physically processed. Yet PostalAnnex declined to assist in any way, leaving me stuck between two parties, each redirecting me to the other, with no ownership taken by the location that actually handled the drop-off. The only support I received throughout this ordeal was from the customer service representative at the merchant recipient, who had no obligation to help but still guided me through the situation and helped ensure a resolution. What should have been a quick, routine drop-off turned into a lengthy, stressful, and avoidable two-week ordeal. I want to highlight one important caution for other customers: PostalAnnex's receipt contains terms and conditions stating they do not insure or take responsibility for drop-off items. Most customers likely overlook this, but based on my experience, it is something everyone should read and understand before trusting this location with packages that matter. I genuinely hope PostalAnnex takes this feedback seriously and improves accountability, training, and overall support, especially when errors clearly originate at the drop-off point.

This is the worst place you can use to send your items anywhere! They are not trust worthy. I…read moremailed a box with them and was sent back to me twice. I would have to go every day so they can return my money which was $215 and they said they were not going to refund me. The owner told me to get out of his store and to shut up! They are not professional at all. Please stay away from this place and go to the UPS next to TJ Maxx they are very professional there and nice people.

Pretty sure they paid to hide or delete my previous review from when they flat out refused to ship…read morea box for me. Went in today only because it was my only way of returning equipment to Spectrum Communications and they told me the WIFI is down so they can't "scan anything". So they have no cellular back up and can't type anything in manually? Either lazy or cheap way to do business. They suggested I drive to the Gilroy store with gas at $6/gallon.

I cannot praise the wonderful people at this store enough. We were an "almost " victim of bank…read morefraud. We was almost robbed of a "lot" money and if the wasn't for the amazing lady who actually located the UPS vehicle and drove out to get it from the truck, We would have been another victim and out a LOT of money! The BEST customer service I have ever had in my life! You can go to any UPS store, but you can't find this kind of service anywhere else! A million thanks isn't enough!

This is not a review about the post office, this is a review for their delivery driver. I had a…read morewhole paragraph written but I didn't want to go too into detail as that could have given me away(Alice isn't my real name). Anyways I'm now very weary of USPS because they mark your package as delivered when it actually isn't and then 5 days later your package appears. There has been a lot of mistakes by this driver as well. Delivering mail and packages to the wrong mailboxes. I think this driver is fairly new as these problems started arising within the past year. So I'm giving 2 stars because he is a part of this Gilroy branch usps is representing.

Absolutely horrible customer service. If I could, I would have given this location 0 stars. I have…read morehad so many issues with this location where they've lost my package, failed to retrieve some packages, didn't offer a refund for orders I've made online (saying that it wasn't their fault that they couldn't retrieve a package, when they're the ones who dropped it off at the wrong location), and so much more. I don't remember who helped me but it was a guy. I have already been waiting for 30 minutes to get helped (there was 5 people in front of me when I arrived) and he was unenthusiastic and didn't really want to help me with the item I needed to get shipped (as I sold something from online). He told me that I needed to buy one of their packaging bags/boxes because the one I had was invalid (I spent an extra $3 on it). A week later after the item shipped, I was charged an extra $7 because the package ended up being overweight by 1oz, which the guy did not mention while I was there. It was originally a 9oz package before the guy told me to switch it and I had already paid for the prepaid shipping label (which was the 1lb). He failed to notify me of the charge which made me furious as I was waiting in line for 30 minutes, forced me to buy a new packaging box because he didn't like the one I had (I've shipped with other locations with a similar box and never had an issue), and failed to tell me about the extra charge because the new package that I bought had extra weight to it. If you can, avoid this location at all cost. Ridiculous

Today I walked into this shop because I had to print a return label and ship something out…read more The worker made the process super easy for me! They had me scan a QR code that led me straight to my inbox on my iPhone, where I was able to add an attachment to print the return label that got sent to me. They printed it out and then had me choose a bag to send my return item. Super quick, easy, and only cost me around $3. They do charge an extra 50 cents to use card. I recommend bringing cash!

I used this location to help me with some pictures I needed for my husband's 70th birthday.Khin…read moreMoe, store manager, did an awesome job of taking some very old photos and cleaning them up, allowing me to print them in a large format for the party. Great customer service!

I've been coming to this FedEx location for many years, and the service has always been great--but…read moreTerrance truly stands out. I work in Morgan Hill and live in San Jose, and I make a point to use this location because of him. Terrance greets you the moment you walk in, brings such a positive attitude, and takes the time to help thoroughly with anything you need. He's genuinely a breath of fresh air to work with. I've used FedEx for both personal and professional projects, and moving forward, I'll continue to use this location specifically because of the exceptional service Terrance provides.

I'm gonna start this review by saying the manager who I've dealt with in the past is excellent. The…read moreproblem is she's never there she's floats between stores and so dealing with the staff is the problem. Have placed print orders in the past this would be my fourth time. The same order every time just with an update in the past I've emailed the manager with the updated PDF asking for the same order just with the new PDF updates. Three days ago I sent the email. I heard nothing back. In a way this was not such a bad thing because I had a new PDF this morning so I sent the new PDF. I also sent another PDF with another order that needed to be discussed both at 10:30 this morning. Because of that, I called at 10:45 AM to discuss. They said they were busy and would call me back. I said that was fine. At 6 PM I hadn't heard anything yet, so I stopped in only to encounter the same person I've dealt with in the past when the manager wasn't there unfortunately. I said I emailed my request and you could tell right away. She didn't want to help. She asked what type of this and what type of that and I said I've had this order a few times in the past and she said we have no way of knowing what you ordered in the past. And I said well I've done this before and she said who did you deal with and I said the manager. And she said oh she's working at a different store for the next week. When this has happened in the past, they've called her and she's called me from the other store, but she just looked at me like you're screwed, buddy. I knew this was going nowhere cause she had this. I'm hitting life look on her face when she was helping the customers in front of me. So I told her never mind and walked out. I won't be coming back here unfortunately because of how this whole interaction went. Of course I'm shortening this whole story because it's being typed, but I wanted to give it a little bit of justification. Despite the (manager) being excellent, the service at this location stinks. And looking at the other reviews, that girl is the one I think that is to blame for these other bad reviews. The older gentleman they refer they referred to is actually pretty good as I've seen him helping others in the past and I will give him his dues, but he wasn't there today. I hate giving low ratings. I much prefer to give five stars to businesses. This one is much deserved.

This Staples location in Gilroy saved me! We were out on location and one of the big cameras ran…read moreout of storage on the SD Card and I need another real fast. You'd think I'd have spare ones, but I didn't, so I yelped office supplies and found this Staples just off the 101 pretty nearby. Coming from the south just get off at Leavesley Re and go straight past the Denny's and head towards the Home Depot and Staples is just to the left. First thing I do, instead of wandering all over looking for the SD cards, is get some service and jus task, where they are. I was shown and picked out a couple of 256 GB cards and some red Sharpie markers. Check out was fast, credit card worked good, tap and pay! I'm glad this place was here, save my ass! Only delayed things maybe 30 minutes, so that's cool. Just get thru the rest of the day now!

The woman who helped me with my Amazon returns was very kind, patient, and informative even though…read moreI had a lot to return. She was very quick and made the task easy. She informed me of their bargain bins from Amazon as well! I will use them again :)

They always are helpful. Sometimes the item you ship is…read moredelicate or odd sized- think about insurance, confirmations, and ground or air shipping- it makes the process go faster. ALL my packages and insured/ certified letters have always arrived on time OR early. Sometimes the line is long- I plan my visit early in the morning - if possible. I really like the tracking and notifications features. I wish they would say when it's INSIDE another big store , like Walmart!

Excellent service and packing advice. The shipping charges are huge for boxes though.read more