What a beautiful post office! The outside is majestic and feels historic. The inside is just as nice, very clean and plenty of open space. There's a line to drop off packages, with various workers at different stations to help you. They also have a section with packaging and cards. I visited on a weekday evening, and it was surprisingly empty. The employee who helped me with my package was genuinely so kind and helpful - wish I got her name! This is definitely the nicest USPS I've ever visited. read more

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The US Post Office in Santa Clara is in a nice, well-maintained building conveniently located by the farmer's market. Staff were helpful and efficient. The location makes it easy to combine errands with a stroll through the nearby market. read more

ONLY ONE window open, Very long line, April 14th tax payment day, People were told cash only, standing here for so long "Worst the dmv " read more

Staff has always been fantastic great attitude and they love to help people The line moves quick

One of my favorite post offices. I like the location and the little fountain outside. However, the lines here seem to drag. The last few ties I visited, the number of windows open for business was much less than required for the number of customers in the queue. This is a popular spot and needs more staff. read more

US Post Office - Famous fountain in front of the Post Office - Post Offices Near Me - Santa Clara, California

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The slowest and worst customer service of any Post Office I have ever been too. Lines can be out the door and they will still only have one window open. Other employees can walk by and see the lines and care less. Slow moving. read more

Mail carrier stole my package. She argued with me and immediately accused me of losing it when I asked if she could double check parcel boxes. She confirmed she placed it in my mailbox then doubled down and said "i don't know maybe i delivered it at door and it got stolen" I have two witnesses to this interaction who also kept asking her to make up her mind on the lie she wanted to tell. She was shocked to learn she would be reported for this and scurried off. She expected me to accept it was lost and move on. "Nothing can do. You lost it. Sorry" "i did. I remember put package in box!" "It was small box. I did yes!" Her words. It may have felt like jewelry to her. It was medical devices in a small box. Thanks so much Sujie for stealing a disabled item. Hope it improved your life and was worth stealing! There's an investigation on ya now. I'll be escalating this and getting an investigation on this entire postal office with the reviews being given. read more

Love the self service machine here. Easy and ample parking. Line can take long but that's also dependent on customers and not just the workers read more

Writing a negative review of a US post office seems pretty redundant. I imagine the same is true with writing reviews for DMV offices. But, I digress. I've been using Facebook Marketplace to sell items. Marketplace uses a flat rate shipping fee based on weight. There is no place to insert the dimensions of the box, nor does Marketplace care, because, again, it's all based on weight. Yesterday I tried to drop off a package that was under 4 pounds. It was a bigger sized box because the item, while light, was 24" long. The woman working the counter says, "The weight is fine, but the box is too big." She calls over someone (her supervisor, I'm guessing) and he asks about the weight. She repeats that the weight is fine but the dimensions of the box are big. She then proceeds to pull out a measuring tape to figure out the dimensions. She asks if I put in the measurements when I prepaid the shipping. I explained it was through Facebook Marketplace and there is no place to put the dimensions. That explanation was deemed unsatisfactory. After some back and forth with the supervisor she tells me it will cost an additional $90 to ship the package. WTF? My patience being at its limit, I walked out and drove to the post office on Kiely. The package was accepted by the manager (he's always super friendly) without an issue. I have been avoiding the Kiely office because parking is a pain. But, from here on, I will be exclusively going to Kiely. Oh, also, after I left I noticed that the prepaid shipping label I got from Facebook Marketplace clearly states "NO SURCHARGE." So, if you sell through Mercari, Poshmark, or Marketplace, save yourself the aggravation and avoid this post office. read more

This location does not have its own designated parking lot which makes it a little difficult. It has street parking. It is also extremely small and can be difficult to find if you don't know what you're looking for. The only perk is that it has a self service and drop off area that is always open where the PO Boxes are. I would not go out of my way here unless it's after hours and I really need to ship/drop something off. read more

US Post Office - Self service and drop off area accessible 24/7 - Post Offices Near Me - Santa Clara, California

Review for the white guy who calls himself: FRANK I never knew this post office was this bad? It wasn't like this before. I see all the reviews and now I will never return. The one on Kiely (Santa Clara) is so much better. I happened to just stop by 15 mins before closing and the only window open who calls me, was this white guy who already had an irritated look of having to be there til 5pm. There were 3 more customers behind me... I had to send out 2 packages (as a return) which had pre-paid labels sent from the company. The boxes were shipped in the original packaging/boxes. The FIRST remark he makes is: OH, 7oz? we'll see about that! I had no clue what he was talking about. Then after weighing the two, he mutters, YEA RIGHT! and rolls his eyes. He then prints out the receipt and throws it towards me. Then takes the two packages and throws them down into his outgoing bin? (regardless if it had 'FRAGILE' written all over the box) Now I'm pissed, I asked him 'WHAT HIS PROBLEM WAS', and he tells me, your pre-paid label's weights are off. O-K, so I told him it's prepaid labels on the original boxes which were sent by the company. He shakes his head and says, "IT'S OK! JUST GO!". That's when I asked him for his name. People were waiting to be helped and I couldn't ask for a manager since it was already closing time. I AM TAKING THIS COMPLAINT HIGHER UP. PEOPLE LIKE THIS SHOULD NOT BE WORKING. THEY BELONG NOWHERE NEAR CUSTOMER SERVICE RELATED OPERATIONS. P.S.- don't worry, your age will catch up to you and your wish will come true. You won't have to work, instead sit at home and grow old. Found his photo online... If you're ASIAN, stay away... def only favors his kind. Another Trump #2. read more

US Post Office - Act of prejudice & misconduct from this man. Hostile attitude and unprofessional work ethics. Dont be fooled by his smile. Asians beware! - Post Offices Near Me - Santa Clara, California

The first time I mailed here turned out to be a disaster experience. An old lady helped me mailed an international package. The package arrived, which is a miracle. there is a typo every 5 letters she typed. She typed room 7b to be 78b, also wrong receipter's name. When I asked about the shipping options she only give out price, I have to push her to find out first class shipping has no insurance nor tracking (never use this) When I change to priority mail, she didn't mark the tracking number. But most importantly, she didn't show me the address to double check. the usps in Newark always do and because this is my first time mailing international one I was overthinking about concerns but forgot to ask the most important thing. She is extremely unprofessional , she doesn't offer any info and doesn't even meet the minimum requirements for this job. I could lose the medicine for my mom and it cost $400 with $80 shipping fee! First bad review in my life. I've never been so angry. read more

This post office doesn't print labels. Slowest service of any post office I've been to as well. Unfortunate.

I received my college diploma by mail and it clearly says do not bend and they mess it up thanks post office read more

US Post Office - Do not bend - Post Offices Near Me - Santa Clara, California

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I was a bit hesitant to go here after reading all the negative reviews and the low overall rating for this store. I'm glad I chose this place. Frank was patient and answered all my questions and helped me make the right choice for my shipment. In and out in 10 minutes. read more

Most of the Time I come here there's only one clerk helping in a long line, takes forever. And usually the person at the window is having issues yet there's no relief for the teller you just have to wait. Poorly staffed location, go somewhere else. read more

Like all USPS, they're inefficient. First of all, finding this place was difficult. My GPS took me to the back part of the office and parked on a different parking lot. They don't have the big USPS sign that most post offices have. Second of all, there was no sign to line up and which direction to go to so everyone was displaced. Third of all, there were only two open registers when there was over 10 people waiting... read more

US Post Office - Post Offices Near Me - Santa Clara, California

I went to the post office today 4/82021 Thursday. There was this employee who was treating people soo rudely. When I got to the window, he was rude! I had asked him that I only want to pay the least amount. I didn't care when the package got to its designation. He told me $8.75. I told him that this was a small little book and why did it cost so much. He told me that I didn't tell him what it was ....... if it is a book then it was $2.75. What a jerk. I already told him in the beginning that I wanted to pay less (no accelerated delivery needed...ect.) read more

This review is for a passport application fair that they organized in April 2017. The post office does not take passport application otherwise as of writing this review. I'm writing this as recommendation to go to their fair if they do it again. Passport application fair point is to give people a change to submit application without booking appointment 2.5 months ahead which has been standard for past 2 years as I learned. There are some post offices that take without appoint else where, but they can process about 40 application a day, but they process about 200 at the fair. There are some unwritten practices about passport application process which I want to describe here. The post office was supposed to start processing the application from 9am and do it until 3pm. 5:45am - I showed up about 5:45am. I was person 46. at this point, but 66. in the eventual line. First person showed up 4am or based on some discussion it may have been 3:30am. Sign up for unofficial registration sheet. It's 100% self organized by the people who showed up in order not to actually stand in line at first. Make sure that there are not duplicate lists. There is no guarantee that this gets respected. Official do not accept it. People just have to trust it and line up by it. People hang out around and inside the post office before the actual line is assembled. The post office was open and warm and lights were on. It was nice to just sit down there. People did bring their own seats. 7am - a official came to talk with the people and gave some initial information. He did answered all questions and was very welcoming. He did ask us to form official line. He showed where to make it. As I told, he did not help in any way in making the line nor did he took the unofficial registration paper. Some active people just started calling out names from it and people nicely formed a line by it. No hassle, no arguments. I hope it's respected the same always. 7:30am - people are given more information how things are going to work. They also say that they'll open as soon as they can. They have done many things to streamline the process. There are more people in the line than they can even handle on that day as far as I can tell. 8:00am - they start checking documents and hand out actual line numbers. They make sure that everybody has what they need. 8:30am - first group goes in to submit the application. I estimate that there are about 500 people in the line. It's the longest line I have ever seen. People are informed about the expected fair application limit again as it was done before, too. 10:10am - I'm 66. and I get to file my application. First person checks my documents even outside. Seconds person calls my number. Third person goes again over my papers and calculates the fees and fills in what ever is needed. Fifth person takes the papers and payments. 10:20am - I'm done. I went to farmers market and didn't check how many they got processed or when did they stop. They estimated that they take about 25 application in 1 hour. Things that made me give 5 starts 1. They started giving info 2 hours before actual opening time. 2. They multiple times gave general info and were always available for additional questions. 3. They started 30 minutes earlier 4. All seemed as streamlined as possible Now something that is not a must, but is super nice extra 5. The post office is in a court yard which is just very beautiful and there are trees that provide shade. Super nice surrounding. 6. The fair is on Saturday and the cross street has Farmers Market on it. Somebody plays guitar and food is available. These 2 last points create just amazing atmosphere which means that people are not grumpy and even long wait seems short. read more

Super nice staff. They have a self service machine out in the lobby area - one gentleman (staff) helped me with the machine, so I saved a ton of time with my prepaid label! Super great USPS location. Parking lot in the back as well. read more

Love this old style Post Office ! On the outside of the building you will see a wonderful big water fountain. I have had a post office box here for years, why i keep it I don't know. To many place are so new I enjoy coming here to any of my mailing needs. On some weekends you will find a farmers market here on the street ! read more

US Post Office - Post Offices Near Me - Santa Clara, California

This is the Santa Clara #USPS that I have favored because it has parking. I've changed my mind, thanks to my last visit. Go process this scenario: I visited this location on March 28th, and 29th. On both days, I came to this location with a near identical package with "fragile" written in red marker. Both packages were the same size, same weight, with bubble wrap, and same Priority mail Tyvek envelopes. And- I go to the same clerk at the same window. I had written "Fragile" with a red marker on the shipment envelopes. On Thursday March 28th, the Indian lady at the counter window took the package and gave me a receipt. On Friday, March 29th, there's more scrutiny. She takes the package, puts it on the scale, and tells me that my package would be $9.30 instead of 7.35 because I marked it as Fragile. as opposed to using a padded envelope. I told her that I did not see any padded envelopes. She replied that they do not put them out because customers take them. That's great logic. IF the envelopes are NOT out there, how would customers be aware that they are expected to use them for these instances? I was instructed to re-package my item in a padded envelope to avoid being charged the extra fee. I did, then stood in line again to see if this item would meet with her tacit approval. I was grateful to myself that I went slightly overkill with the tape on the old package, as I needed to reuse the tape for the new package. She "accepted" the package even though some of my tape still bore the words "Fragile". Over the last couple days, I've been shipping items from Ebay sales. I take precautions for myself by weighing the goods, determining what is the correct package for the item, and ensuring that I pad the merchandise with the understanding that USPS has borrowed the Orangutan at the zoo for the day for handling shipments. It's fair. This is not the first time I've sold and shipped items on Ebay. You have to anticipate any possible surprises when dealing with USPS. I have NOT always gone to this branch. Normally, they just take the package, no questions asked. Later in the evening, I verified the conditions that qualify for an extra charge for shipping items (You can purchase Label 139 to mark item as Special Handling, Fragile, qualifying as a 10.35 fee). A customer writing "Fragile" in red marker does not warrant charging an extra fee. And, the fact that she took a similar package previously does make me wonder if USPS employees like her have to have their random power trip. It makes the day interesting. Congratulations- I was the winner on Friday. My husband was waiting for me at the fountain outside. He was bemused by my story, the clerk wanting to charge me the extra 2.00, and the humorous part about the "Correct" padded envelopes, not available unless you ask for them. "What do you expect?". read more

Usually I use the self serve counter which is really convenient. I try to avoid interacting with the clerks here if I can. They are nice people, but customer service is seriously lacking... Took a pre-stamped package for drop off today, I did not realize the tape at the bottom of the package was falling off and was told I need to take it home to repackage it or buy a roll of tapes from them. I asked if there is a short piece of tape I can use, the gentleman said "no, you need to take it home or buy tape." Meanwhile, I can see rolls and rolls of tape to his left hand side. I feel lucky that I keep additional packing tape in my car so I didn't need to go all the way home. Yes, I could have purchased a roll here as well but that is not the point. All I needed was a short piece of tape to fix an boo boo (see photo), not 10 feet for the whole box... Yes, I'm complaining. I don't know if there is a strict tape policy at the USPS. But I find this ridiculous and frustrating. read more

Very annoying gorillas working at the counters, not sure how they all ended up under the same roof. Everyone, shop here, keep them busy cause they hate it. I like seeing their frustration with the long lines. Crap , more customers. read more

There is a passport fair today, on Father's Day, and there are at least 20 people signed up in line. Families are here with their children and it's already 85 degrees. Not a single employee showed up yet, and it's 9:30. The post office was supposed to be open at 9. Terrible!! read more

US Post Office - Post Offices Near Me - Santa Clara, California

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Good post office except it is occasionally understaffed during busy hours. One good thing is that they allow drop-offs 7 days a week and even ship out pre-paid packages on Saturdays. read more

US Post Office - Post Offices Near Me - Santa Clara, California

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I was refused service and asked to go to the Next Window after telling the man behind the desk who I was sending my box to. They were unknowledgeable about military packaging, as well as highly disrespectful and discriminatory. I will be reporting this location. read more

US Post Office - This man was discriminatory again me. - Post Offices Near Me - Santa Clara, California

I have been using this post office since 1992. It has to be the best experience I have had in Santa Clara County. As a City's Main Station it far out does the San Jose Main Office on Lundy. T is small and used by the Downtown Santa Clara residents businesses and Santa Clara University. I have known many of the employees who know me by name. read more

No one LIKES to deliver the mail, but this is a good enough place to do it if you have to. This is a very old Post Office which makes it kind of cool. They have some pretty sweet old murals that will help you pass the time while you are waiting. And if you go during peak hours that wait might be substantial.The trouble is I am not sure when peak hours are. I have been there at all hours multiple times and have had trouble figuring out a busy schedule. The staff is all pretty nice. I don't foresee anyone going postal here. But they are usually a bit understaffed which adds to the delay. If possible I'd suggest just using their automated system, or dropping things off in the mailboxes outside. They even have a drive through mailbox which is pretty convenient. So if you have stuff to mail then this isn't a bad place to go, but you might be in for a wait. read more

Wow, it's all about who's minding the store! Yesterday I went in, and only FRANK and PHAM were there, and WOW.... they were both courteous and smiling. I asked Pham if I could see some stamps, and he just kept pulling sheet after sheet for me, saying what they were as he did, "Civil war stamps, Johnny Cash stamps..." (When I did that in the past with the "ladies", I'd get a sigh, like it was a big deal, and they would just slap down a few sheets and stare at me as if I just asked them to wash my windows.) But Frank & Pham -- the vibe in the store was so different, upbeat even. They worked well together and were efficient. I had to come back and give them the recognition they deserve! read more

This morning was no different than any other morning I've haplessly and regretfully wandered into the US Postal Office. Do I secretly have a death wish? Do I thrive on frustration and angst? Am I obsessed with dealing with absurdity? I'm not sure, but what I can tell you is that I wish they hired a worker to deliver a blow to the back of my head whenever I walk into here because operant conditioning might be the only way I'd learn to never, ever return. Had a small and lightweight package I needed shipped to NC. I pleasantly and politely began the conversation with, "I need to ship this package WITH tracking as inexpensively as possible." A simple request normally, but after going through all the options for what seemed like 15 minutes with me trying to translate the tellers words into English, we nailed down the details and settled on price and packaging and I began filling out the necessary form, thinking that I was in the clear. How naive of me. "Certication?" "No, don't need certification, I only need the tracking number." "Oh, tracking is extra." "I said at the beginning I needed tracking." "You want Certification, it just as good?" "No, TRACKING. I need to TRACK the package." "Certification will give you confirmation of delivery." "I NEED TRACKING!" "Certification is only....45 cents." " I NEED TRACKING. I need a tracking number!" "Tracking cost more." "How much more?" "Total of . . . . $24.75" "WHAT? That's $15 more than UPS!" "They use a different system." At which point your frustrated protagonist leaves and promises never to return again. read more

I unfortunately have to mail things constantly for work. Most of the time I take advantage of the convenient drive up mailboxes right out in front on Monroe St. If for some unfortunate reason I have to go inside then the experience isn't quite so pleasant. They have a free parking lot behind the building, but I normally just use the Franklin Square lot on the other side of the building instead. It's twice as big, not nearly as crowded and easier to get in and out of compared to the smaller post office lot. The building itself is really nice, it looks more like a quaint hotel than a post office. The problem with having to use the services inside of the office is the small staff. There are normally only two windows open, which almost always means a long line. Once it is your turn at the window the staff is always very friendly and helpful. They always have the answers to whatever questions you happen to throw their way and are surprisingly pleasant compared to most post office staff I've come across at other locations. read more

This is an absolutely adorable post-office in the downtown Santa Clara area. Ok, it's nothing special from the inside (same ol' long lines, and average service) but at least as you walk into the building you get a swell of civic pride. I come here, just for the exterior atmosphere. Oh, and easy parking. read more

US Post Office - Post Offices Near Me - Santa Clara, California

This place is quaint! It is located in Franklin mall and is a pretty cool old building. The fountain outside is great! You can drive through and drop your mail in the boxes outside or go in and drop off. They have po boxes too! Their staff members are very friendly and nice! There is also a self serve kiosk inside! Sweet read more

Worst experience i have ever had at this USPS today. There was no one in line. So i went to the man working today at 9am and asked for tape. He wasn't doing much but he said " i am busy right now". So i walked away saying "ok, i am only asking for tape". No need to have that kind of attitude and to work in customer service. He finally handed me the tape cuz i think he felt bad. Then when i finally got help with the other woman and after she taped the label on to my package. I asked to have it back to make sure everything is okay she just walked away. And i was left there not knowing what to do. Ridiculous! So i took my package and left to the USPS on Kiely(even tho they were a a lot more busy, they were much nicer). Both of these man and woman work today (11/12) at 9am and should not be working in that kind of setting if you if that how you treat your customers. read more

Firstly, they are very rude. I have a home based business, I do more than 2000$ shipping through USPS. I ran out of some priority mail boxes and I went to this post office and requested if I could get some boxes plus the clear envelopes that they use for international mailing. One of the workers in window #3 said since I am a professional I could order that online. I usually go to the livermore post office and I must say they are very courteous. Secondly, good luck with parking. This looks like an old building, there is no public parking. I would def not recommend any one to go here. Please use their online services like they suggest! its better! read more

My favorite post office in the South Bay. They avoid long lines by always having enough people working at the counter (which is more than I can say for Campbell!). The workers are friendly- I took my wedding invitations there to be weighed, and they made sure I was using the right postage by weighing it several times for me. When I requested to have the invitations canceled by hand (not by machine), they were willing to do it. When I returned with all 85 envelopes and dealt with someone different, they gave me the same answers! Astonishing. Avoid the line completely by using the automated machine in the entryway. read more

Well yet again, I got screwed by them. This time because I live at my parents house again... They don't like me shipping things (they're very controlling). I asked the USPS to hold something I ordered. They're all "SURE! No problem it'll be here on the 30th" Did it get held? Nope instead I got yelled at. I mean ok, I did that out of courtesy, I don't mind the yelling I can handle that. It's the fact that customer service means squat to them. I went to pick it up and they went bat shiznit to find it... Made me wait about 20 minutes I wasted my lunch hour, all thanks to them. I mean they said it was "LOST" Alright I'll be fair... They said "we can't find it, maybe a carrier took it or it's lost" Can't find it.., I simply said "alright, if it's lost you owe me $90 for replacement or in payback" The guy that helped... HA "helped' me just shrugged it off. I mean if that's customer service... Than I do it ALLLLLLLLLwrong read more

The staff here is quite helpful. I didn't know anything about shipping packages out. The old man with the beard was really nice and was willing to help anyone in line with any questions that they might have. read more

Pretty clean and nice postal office with nice staff. Wait can get kind of long sometimes - it's surprising of all the people who use postal offices even when it seems to be "going out of business"! On another note, I love postal offices, and this one seems to be a good one. I like the employees working here. Hidden at first, but driving around Franklin Plaza allowed me to keenly look for the tiny little space that showed the entrance to the post office. Small, but tidy and well kept! read more