Pretty clean and nice postal office with nice staff. Wait can get kind of long sometimes - it's surprising of all the people who use postal offices even when it seems to be "going out of business"! On another note, I love postal offices, and this one seems to be a good one. I like the employees working here. Hidden at first, but driving around Franklin Plaza allowed me to keenly look for the tiny little space that showed the entrance to the post office. Small, but tidy and well kept! read more

I have had a PO Box at the Santa Clara Post Office for decades. Every year the rental fees have gone up, but service has gone Down. Progressively mail distribution was done by 6am, then methodically changed to where it is now 11am. Rates have gone from a yearly rate of$15 To the present yearly rate of $100 +. Parcel pickup window hours have also drastically changed sometimes making it impossible to pick up because of work or other obligations. Does this make sense from a department of the government which is to serve the people? Is this how patrons are to be treated? On May 16 I arrived at 3:15 PM to find that the lobby has new hours 8:30AM to 3:00 PM The Campbell Post Office lobby hours are 5am to 6PM. This is a big disparity in service and unfair to patrons Who Pay to have access to their mail but are not receiving services. I cannot think of any valid reason why patrons have literally been locked out. I cannot think of how COVID19 could affect an empty lobby and hours. If service is decreased then rental fee should be adjusted accordingly. I cannot think of any valid reason why patrons have literally been locked out. I cannot think of how COVID19 could affect an empty lobby and hours or the dictate why one office hours are shorter or longer. Shouldn't the service is decreased then rental fee should be adjusted accordingly? read more

Only really busy during lunchtime, the SCPO is one of my favs in the South Bay. The staff does a good job to explain procedures without the fear of being ticketed by the meter maids at the Downtown SJ spot. Their courtyard/fountain area up front is a great place to unwind or enjoy some takeout. read more

Omg what a bad experience I had at this location. There was this Indian woman that works there she was so rude that I cannot even explain, she was obnoxious loud and not helpful at all. I had a question about sending a package in Europe she literally just told me you can go online and check all the needed information about the international shipment. Why the hell they can't do something about ppl that work in USPS . Wherever you go they just so rude . Somebody should do something about that - what happened with costumer service . read more

RANT - drove up to the drive-by mailbox just as the guy had it opened and was collecting some mail. I cheerily asked him if he could take my one #10 envelope. He curtly said 'just drop it in the slot'. He would not even add my little envelope to his pile! I wanted to say, 'DUDE, I help to pay your salary'. But, fearing he may go postal on me, I blurted something out and drove away. Now, if you go inside the Post Office first thing in the a.m., you can quickly get your needs met. No complaints there. But the above experience does NOTHING to elevate our opinions of our federal workers!!!!! read more

Every time I come here they are consistently SOMEWHAT friendly and mostly helpful. If u dare ask a question they respond with an emotional less, condescending response. There are always little rules and ways to do things that pop up out of nowhere, that a normal person who doesn't work there would never know. They never offer any help or assistance and they hate customers. If the line is somewhat short they shut their window and say "next window" and leave u hanging and just let the line stack up. read more

On a day where there isn't a line inside...congratulations! That probably will never happen again to you in your foreseeable future. Otherwise, when you arrive to this or any branch of the USPS, there is always one certainty: There will be a line. Now the line itself can't be controlled but how long you wait, can be determined by doing one simple thing: do not come here during the last hour of operation! For example, if that branch closes at 5pm...do not go there after 4pm! Why? After many trips to the Post Office during this time, there is a likely chance that only one service representative is left to help. During other parts of the day, there are usually at last three of them working at once. The line may get long but it is at least better than the last hour. Also, the last minute procrastinators usually arrive in that hour and frantically try to fill out paperwork for Express or Priority Mail right out in the open as the clock is ticking and requiring assistance every five minutes because, naturally, they have never done the process before! Going to the Post Office before closing is like driving the 101 during rush hour! Why make it more difficult when the rush can be avoided by going earlier? Nothing is more torturous than standing in a USPS line, 15 minutes after closing, as each person lined up before you, take longer...and longer...and longer...to conduct their business. Save yourself the misery and you shall be rewarded! read more

Location is a little hard to get to usless you are familar with the area. but compared to some of the other post office locations i have been to the people are pretty friendly. read more

This post office is in Santa Clara's small downtown region. Parking can be annoying and the staff has never been great. The Post Office website says that they offer passport services here but they don't. I prefer the Keily location (http://www.yelp.com/biz/1HhXRpgv6quxWBPHju7n6w). read more

Pros: Sometimes there is a short line Cons: Everything else Long story short, drive the extra mile to the next Post Office. The employees at this location have no customer service skills, worse than most Post Office locations. I have been to this location many times to regularly witness the workers demoralize anyone who is trying to do anything but buy stamps. I have been lucky to not feel the wrath of their insensitive comments until I needed to send a package overseas. I knew that I had to fill out one of two custom forms but I was not sure which one to fill out. Taking my chances I fill out the form that I can find that says "customs form". I know there is another form but not sure where I can find it. I wait in line and once it's my turn the lady rudely tells me that I have filled out the wrong form and I need to fill out the other form. I ask where it is, she points behind me and I ask for clarification as there is a table full of forms. She says "the white one" with attitude and rolls her eyes. I look at the table. The table is full of white forms. I fill out the other form. While I'm filling it out, the other worker tells me I'm filling out the wrong form and that I need to fill out the other customs form. I speak up and say that the first lady told me to fill it out. Of course, I'm wrong and I filled the first form out correctly the first time, supposedly. The two women start arguing back and forth and with me in front of everyone about the forms. I get back in line. I go to the second women and she's talking under her breath but loud enough that I can hear her, that I filled out the wrong form and that she didn't know I had talked to the first woman (even though she was watching the entire thing go down). I'm not sure what it is about the few women that still work at this location, but it seems that they have a bone to pick with everyone. If you have a question about postage or a form or something not simple, they will make you feel dumb even though it's their job to help you. For a dying industry, you would think that the people who still have jobs in the Postal Service would be thankful that we're coming in, not the case at this location. I will drive a another mile just so I don't have to deal with this drama. This wasn't the first time this happen to either. I rather use the electronic machine than go get help from the people at this post office. read more

I found parking, mailed a package, bought stamps, and mailed some letters with out any problems. This location is a bit out of the ways if you don't know the area. However, if you are near SCU or even Valleyfair, this is a pretty good location get all your post office needs met. Its much larger than the one I usually go to on Lafayette. This location isn't open during certain times so you have to check to make sure before going. Kind of a bummer. They have a sign posted on their door letting customers know of the dates and time they will be closed. Check first before you go. read more

I come here a lot to drop things off for work. It isn't that convenient of a post office except for the fact that it is the closest one to my office. There is ALWAYS a long line. It doesn't seem to matter when you come. There isn't a whole lot of customer service at this location. Service is slow and brusk. I like the machines in front for packages and stamps and use them whenever possible to avoid the lines. read more

i grew up a few blocks from here, and this post office has not changed at all since i was born. the building is old fashioned, the ceiling is very tall, the boxes are all copper and ancient, the clerks each man a little opaque window. whenever i come here, i feel like im going to buy train tickets to the past. the best thing about this place is the automated postal machine, which is available 24 hours. i can use this and avoid the line 90% of the time. the worst thing is that the hours are more or less business hours, so if you want to ship anything, you will have to take time off work to do it. the lines are usually not that long, considering that this is the main post office for the city. there is usually a nice lady (its always the same woman) who will help you before you get to the windows, if you have any questions, or need to finish your packaging before you get to the front of the line. read more

This place looks like a scene from an old movie. There is free parking at the back, there was barely any on the street. As with any post office, it gets busy near December. The clerk was nice, and I only wanted to post here since I see a couple bad reviews. read more

This small post office has a small town look. Our clerk was very friendly and chatty, Frank was his name. We came here around 3:00 pm on a Friday and there were no other customers. We had to fill out a few certified mail forms and when we were done, three people were ahead of us. It was not a big deal, the wait was about 10 minutes. In this part of town, I think this is the only PO open until 5:00. Parking is very convenient and FREE. Highly recommended! read more

Always nice to pay for two day priority and it takes 4 and I still haven't received my package.

Carrie Ann is the sweetest and she's extremely knowledgeable and so patient! So happy I had her handle all my packages

This postal office is SEVERELY below standards and employees are lacking work ethic, motivation, and respect. I ship very regularly, approximately 5-10 packages per week. Every time I go there with extreme sincerity, care, and respect, I get treated like TRASH. This place REQUIRES new employees in order to meet the simplest customer experience. Most of my packages never leave the facility or end up getting 'lost'. I have to go to this branch since it is closest to my house and my only mode of transportation is via bike, but I have decided to ship with UPS which is right next door. I am extremely fed up with this terrible customer service and service to deliver my products. I am always on the phone with USPS customer service in order to get more information about my "lost" packages and they are never able to explain why the packages didn't even leave the facility. I don't understand why this is happening with this branch but I would not doubt that it is the responsibility of the employees to help the customers for what they paid for!!! read more

This is the cutest post office. I feel so lucky to live so close because normally going to the post office is one of those things I put off until it's really really necessary. It sits in a cute residential area. I rarely have to wait very long when I come here and the workers are very nice. They also have a beautiful fountain out front with plenty of seating to sit and relax if you feel the need. read more

This is my local office and I stop by here once or twice a week to send packages or drop off mail from the office. Overall, its no better or worse than any other post office... i.e. long lines, lackluster service, etc. The reason I'm writing this review is that this particular office has extremely frustrating aspect. If you go there on a Friday and get the clerk at the far window, she will proceed to put individual stamps on your packages/mail. Not a problem if you have a first class letter. However, if you're mailing a set of work related documents to a client, it's a bit haphazard looking to have 10 random value stamps plastered across the front of the envelope. Her reason for this is "its the end of the week and I don't want to count stamps." The last straw for me was when I dropped off a large package last week and she proceeded to put over 25 stamps on the box. read more

Slightly slow service, but I like this location for the machine that lets you self-serve! So you could go here on a saturday, and send your package/letter buy just punching in the address, paying with your credit/debit card, smack the printed label onto your package, and just slide it into the big blue box(?). :) read more

This is by far the BEST customer service I've ever experienced. Frank was the guy who helped me at the counter. I went on to send some really important papers, as I was leaving I remembered that I forgot to put a important piece of info in the forms so I went back and asked Frank if I could fix it. Well this happened 3 times in the span of 15 mins. (I hadn't had my coffee yet). Every time I went back Frank was ever so patient with me treating me as if it was the first time I was coming in. I just want to say that this is what customer service ought to be like when you go in to any kind of establishment. I really really appreciate it. So to Mr Frank hats off to you sir!! I will be definetly be coming here again. read more

worst service I have ever encountered in my years of supporting the USPS service. #1 there isn't a designated line up area for you to know where to line up and wait for the next window. Apparently you're suppose to magically know where the line up is. this is very problematic if the person is new to the area. instead of understanding they think you're there to cause trouble. #2 HORRIBLE SERVICE! Very rude about EVERYTHING! The woman that tried to assist me was Olivia but during the whole process she was rude and acted like I was trying to cause trouble with her. She mischarged me on my package because I wanted media mail instead she did the regular mail then she claims that I did not follow the guideline for media mail even worst is that she sent me back in line so she can help the other customer behind me when I have waited in line for my turn. In the end I went to another associate that assisted me but was very unhappy to do so. I know I won't be returning to this postal service and if you get an option to go elsewhere, please go elsewhere! They act like their the only place to mail packages, well news flash their are better places than your facility with way better setup and services to the customer. read more

I've only used this post office a few times and usually end up kicking myself when I do. The outside drop off is fine if you don't mind the mail being ONLY picked up at 5pm. I can deal with that as long as I know. Inside is when I start to pray. Pray that I don't get the large woman at the end. If I do I should just leave. She isn't rude, she isn't mean, she isn't sarcastic. However I feel like I've just ruined her day by saying hello. I go in to mail packages for our business. The other day I went in to mail about 40 tubes. I've seen plenty of people come in with USPS carts to mail things at the windows before at other post offices. I've had to wait plenty of times while others complete their complicated mailing procedures. I figured it was my turn to get the help I needed. No one was in line and a window opened up and blessed be, I got a nice man who took my mailing requests in stride and went straight to work. Wouldn't you know it was a few minutes later she came to ruin the day. She told him to leave and she would handle this "for me". She handled it alright. She decided to pass the time by lecturing me on the need for anyone with more than 10 packages "so late in the day" to make an appointment in advance with the number of packages I would be bringing. I was very polite even though I felt like I was biting my tongue off. She just went on and on about the inconvenience of it all. I wanted to tell her I pay her salary with my postage needs. I could use Fed Ex, UPS, or carrier pigeon but didn't. After the lecture was done and she did me the favor of mailing my packages for me in record time by the time I made it back to my office, they said, "back so soon?" It took 10 - 15 minutes to mail those things if that! IT is all automated and just push buttons and slap on the stamps that are printed out automatically! She is the only one who gets to sit. Every one else has to stand. I use several different post offices and while it is never a joyous occasion usually due to the dour disposition of most government employees it is tolerable. This woman goes out of her way to be "official" and "politely nasty". I found out later she is the supervisor. If that is the case it is a wonder that any work gets done around there. It will have to be a matter of life and death before I return to that place. My tax dollars at work. = ( read more

This review is about Frank, in specific (he is one of the regular employees here) - he refused to give me his last name. Completely rude and unprofessional and provided a horrible customer service experience today. I came by to drop off a package (tennis racquet) with a prepaid eBay label - done it a hundred times before. Immediately, he began to ask questions, if I weighed the item, if I measured it etc., in a very rude and condescending manner. I replied, a few times, that I did measure and weigh meticulously, and that postage was calculated by eBay. I asked if something was out of order - no reply. Asked again - same thing. He eventually found out that the postage price is exactly what it should be, big surprise. When I prodded him a few more times, he basically told me that he assumed I was trying to cheat him on the postage, because other people have in the past. His exact words preceding that statement being: "Buddy, let me teach you a life lesson." Is that a way for a customer facing "professional" to behave? I've had issues with bad behavior at this post office before (the lady with the glasses that's another regular is pretty rude also), but this takes the cake. Entirely unprofessional, rude and demeaning and expecting the customer is there to cheat on the package price. Avoid at all cost! read more

please close down, I have encounter the worst customer experience I have ever had in my life. the associate named Olivia was rude and very unhelpful. She needs to get retrained on how to treat the customers that's coming in and giving them their business. seriously, with her attitude no wonder this usps is closing down. super poor service. now i am going to tell all my friends, family, coworkers and even strangers to not come this horrible place. i can't believe how badly they treat their customers. read more

This is actually a great historical building. It ( I think ) was built in the '30s as a WPA project. That is the best thing about it. I enjoyed coming here when I only bought stamps or mailed packages, but then I got a P.O.box! Our neighborhood has a huge problem with package thieves and we had experienced that problem ourselves. Our solution was to get a P.O. Box in this cute old post office. Problem solved! Or so I thought! In the very few months that we've had a box here, three packages have gone missing! Two we were able to track down. One was put in someone else's box, and one was actually delivered to Alviso ( I suppose that would qualify as a problem with the post office in general) The last one was confirmed to be delivered to this post office, but they don't seem to have or, nor are they very interested in finding it. Besides the problem with them losing packages, they have a couple of clerks who feel the need to comment on how many packages I receive ( one to three a week). I have two auto-immune disorders, one that causes chronic pain and one that causes constant fatigue, so yes, I do shopping that I would otherwise go out to do I do on the internet instead, but they need to comment on how I am solely responsible for keeping the economy going etc. etc., and it's getting old. Is it really any of their business to comment on the packages I get? read more