The service at this location is incredible. Each time I've come here the staff has gone above and beyond to help with my packages. Just today, I needed to return my RentTheRunway bag and the zipper had broke. Andrea diligently taped the entire bag-- essentially laminating it to ensure it returns sealed and without issue. The staff here is the best. read more

I had to ship a very small package from San Jose to Placerville area, approx 2.5 hours away. I was told by the employee that it should be there in 3 days. Eight days later the package has still not been delivered because for some reason UPS rerouted it to Illinois. I went back to the store to ask for a refund and was told since it not shipped express they could not guarantee when it would be delivered and had I shipped it Express they would then guarantee delivery. My package was their smallest padded envelope folded in half and it still cost me $43 to ship. The store manager told me the rules are "from corporate" and not his store. I will not use that store again, period. He didn't even bother to offer a partial refund but said he cares about his customers. I think not! read more

I always choose this store for my shipping needs because I've had only good experiences. I am always in and out quickly and the staff is helpful and knowledgeable about explaining my options. I highly recommend them. read more

My favorite UPS store. The people here are always extremely kind and patient and go above and beyond to make the visit smooth. I will go out of my way to drop off my packages here. Very sweet family shop, highly recommend! read more

This is my go-to UPS store and I'm usually here at least once a month. All the staff are friendly and extremely helpful, I've never had a single issue! read more

This is the best UPS store I have ever been to. They did a fantastic job of packing and shipping my daughter's graduation and birthday gifts. While I was there I was also able to get a passport photo. I have a few medical conditions and Nathan was very helpful in helping me to get a good photo. Excellent experience. Highly recommend this UPS store! read more

Service is excellent, fast, & the staff are sweet & professional. I've come in a few times needing additional tape to close my boxes & they're happy to provide. Some UPS locations are weirdly stingy about that. This is my go-to spot! read more

The UPS Store - Shipping Centers Near Me - San Jose, California

I shipped two packages a few weeks apart that were going to Oroville California and twice the packages were sent to Illinois so instead of taking a day or two the packages took over a week to be delivered. When I called UPS customer service they said the packages we sent to Illinois as the sorting area was busy. I have to say that I was very disappointed and did not feel that UPS really cared about getting packages delivered in a timely manner. It would seem that shipping packages half way across the country twice prior to delivery due to not being able to sort them in California is costing more them than it is saving by not having the staff in California. read more

This is my local UPS store, and has been for over 5 years. Everyone who works here is incredibly helpful and kind. Today is Christmas Eve and they stayed open late to let me drop off a last minute package. Great service and I highly recommend them! read more

Stopped in this afternoon to return something I bought online. There was a line, which I expected on a Saturday afternoon. They only had one young woman working behind the counter, and she was working hard and fast to keep the line moving. My transaction, which included scanning a QR code and printing a label, took less than 30 seconds. I was impressed. read more

Very helpful, friendly, quick. They have all the supplies you would need. They have lots of services including a geeat notary.

I have been going to thisnplace for nearly a decade and the staff has always been friendly and professional. I haven't had any issues as of yet with anymof my mailings. read more

I've been going to this UPS store on meridian ave for many years and have had great service but today was different. It was Saturday Feb 28 in the mid morning. There was no one in line so they weren't busy. I asked the employee to cross off this bar code on my return package since I forgot and to put the return label on the other side so it covers my name. Instead, he just put the label on the side where I asked for him to cross off. He completely ignored what I said. I said I didn't want my name showing and wanted the label to cover it. He said it wasn't showing but It clearly was. I didn't want to argue with him so I said never mind and just left. i don't know the name of the employee but it was a male employee with dark hair and worked on the day I mentioned above. read more

Staff was really friendly. Jean went above and beyond. My phone died as I was pulling return code for Amazon. She was kind enough to offer to plug it in to get enough charge to save me another trip. Really happy with service. Will definitely frequent this location anytime I have a need. read more

We have had consistently great experiences at this UPS Store. The staff is friendly, patient, and genuinely helpful every time I come in. They take the time to explain options, make sure packages are packed securely, and keep things moving efficiently even when it is busy. The store is clean, well organized, and professionally run. It is such a relief to have a local UPS Store I can rely on. Excellent customer service all around. Highly recommend. read more

Stellar service from Yeongbok. I needed flyers for my mother's memorial service and was very picky about the correct coloring of the image. Yeongbok worked with me to get the perfect colors and was so gracious when he saw that it was for a funeral. Automatically applied the AARP discount. Excellent results for a very reasonable price. read more

Do not bring your Amazon returns here! Poor service! Go somewhere else. If you can't even help me with my simple Amazon return, why would I ever come back to actually ship something with you? Great way to loose customers! read more

This is the worst UPS store location. I have given them the benefit of the doubt for years because it is the closest tonmy home. The employees here are all very rude and dismissive, as if they are doing you a favor and too busy to help. This includes three employees who regularly work here. This franchise used to be owned by a very pleasant man, with kind employees, but ever since it changed management a couple years ago, I have continually had bad experiences. It is worth it to drive a bit further for a UPS store that is not so angry and rude. read more

This UPS Store is always so nice. The staff is friendly, patient, and super helpful every time I come in. Fast service and good vibes. Highly recommend! read more

The staff at this UPS store are reliable, personable, and efficient. I would never do business with an organization that lacks these qualities. I have been a customer at this UPS for about the past 5 yearsx I pan to stay with them. read more

Phil is an epitome of an amazing, very kind an a very very humble human who's mission in life is customer success and making customers happy in every step of the way. This is my probably my 4th visit to the store and every time it's been a breeze getting in ( ample parking spots too) , having the best in class help you with your shipping/fax et al needs and you as a customer leave extremely happy and satisfied. Today happened to be a visit with unusually big circular pot trays that I had to ship back and Phil guided me to an ingenious packaging strategy instead of spending a good $100 just for the boxes and packaging. His demeanor to help the customer is exceptional and very infectious!! Keep up the great work Phil. You have a customer for life in me and my family. Cheers!!! read more

This UPS store has the most amazing customer service. All the staff are wonderful and friendly. Cacoya is the most amazing notary! She is so kind and knowledgeable if you need anything notarized do not hesitate to see her. read more

DO NOT come to this store if you hope to have any semblance of normal service during what is listed as their open hours. I came at 4:53p on a Saturday, when their hours are listed as opened until 5pm, to the staff having closed the register and saying they cannot do any shipments because "we are getting ready to close". Additionally, the staff were incredibly rude and unhelpful and NOT APOLOGETIC about this. An apology and kind customer service would go a long way since they are operating under false pretenses. I hope management is aware of this sort of shit show is occurring. Clearly they do not want any business and are more concerned about GTFO. The laziness is disgusting. WILL NOT BE COMING HERE AGAIN. Added: I see others have had the same experience. Pretty ridiculous this continues to occur despite comments from management that "this is unacceptable". How about some actual action taken? read more

Excellent service from Maria today. Needed to mail a product( in its own box) to my sister who lives in the North Bay. Maria measured the product box, quickly found a mailing box of appropriate size, added some filler packing, quickly took down the pertinent mailing info, I paid for the service and postage....in and out within 8-10 minutes. ( lucked out that there was no line when I first arrived) read more

The notory services are un-reliable. They confirmed the notary will be there until 4. Arrived at 3 and the notary had left.

Jazmin helped me today and I'm so thankful for her! All my packages were a mess and she helped me sort through everything. This location has always been awesome but I will make it my "go to" now because of Jazmin's help today. read more

The woman who helped us was very kind and made doing our returns super easy when I was trying to sort through all my items! I didn't even realize we had this location closer to us. We've had too many terrible experiences at the location on Camden with one extremely rude worker so we will for sure be coming here from now on!! read more

These folks are always friendly & efficient. They are patient with people looking up Amazon orders while still accommodating others in line. This last weekend, one of the employees helped me avoid a return trip because I didn't have the correct packaging. It was very much appreciated! I definitely recommend this business. read more

Example of how a 10+ year relationship can be pissed away in seconds... Andrea is a petulant rude "supervisor" who has no sense of customer service and frankly should be fired given her behavior and other reviews. She was willing to turn away business (overnight UPS ) because we asked for a UPS envelope to protect a photograph. Clearly eating her breakfast, calling us names (stuck up) and telling us to get out is a winning strategy. She will not get her far in life. Owners should just fire her and hope you will get the business back. read more

So, after a bad experience at a closer UPS store, I took my Amazon return here. 3 staff in the store. One helping a customer. They are tucked in a corner so parking is a big hassle. I brought my large & bulky box across the parking lot. Out of breath, I set it down as soon as I could. A man walked in after me,and they quickly told him they would be right with him. Nothing was said to me. They asked to help me before the man, thank goodness or this would have been a worse review. The young adult male stood there and watched, not offering to help with the box. They also told me it had up be weighed before accepting the Amazon return. So I dragged it over to the other side, which all the staff just watched. Young man finally picked it up to put on scale. I don't like to throw my age around, but I am a senior citizen and this is not decent customer service at all. Needless to say another UPS store that I won't be using again. read more

A week ago I Walked in for a simple Amazon return and ended up witnessing two employees arguing which made me feel uncomfortable.

This store not only provides every service you could possibly need, but they do it efficiently, carefully and with a terrific attitude and big smiles. read more

I always come to this UPS in San Jose. Never had an issue. Nathan went out of his way today to help me take apart a baby gate because I did not realize that I had to re-package it for Amazon return. The gate was very difficult to take apart but Nathan helped me get this return done. Thank you, Nathan for going above and beyond! read more

Customer service is amazing!! The lady at the front is so helpful and shipped out our packages so quickly!

Wow, just left this UPS store feeling super disappointed. I had a return to make and couldn't find tape at home to tape the top. I asked the customer service rep if he could share a bit of tape for the top. He said it will cost me $2.00!!! Unbelievable! Not even a courtesy tape this time and a warning. I have been a customer there many times and this will be the last time. read more

The UPS Store - Wow! $2.00 to tape the top. Unbelievable. - Shipping Centers Near Me - San Jose, California

I use this store all the time. Usually good, but exceptional for a complicated return I needed to do this week. I was returning a shipment of 99 items to a company. The 99 items came in 3 boxes but they only created one return label (and they wanted the original packing). While I tried to reach the company and figure it out, a young women came up with creative ideas and brought me a bottle of water while I waited for the company to get their management involved. I didn't manage to get the boxes shipped that day, but their help was above and beyond. Later, I was advised to put all of the 99 items into a single box (to use the single label) and another fellow was exceedingly helpful with boxing the giant shipment. read more

Nicest people who are very helpful, have been a regular for years here. They help with all Amazon and shein returns for me

I just dropped off a return and was greeted by a pleasant young lady. My package needed resealing and she offered to take care of it. I was in and out in less than a minute. Great customer service, convenient, plenty of parking and clean. John S. read more

Very caring and helpful very quick and organized team my favorite UPS store in the area.

Jazmin was above and beyond helpful. I had far too many amazing returns and didn't read the "customer packaged" portion of some of them. She helped me return them with the random boxes I had. I appreciate her patience and help! read more