I moved into the apartments behind this business some months ago. Shortly thereafter, when I…read moreordered things online, I noticed that I could pick them up as an access point here. My apartments are often inaccessible due to others locking our entry door during the day, and I sometimes worry about things getting stolen. This takes care of both of those issues. Perfect. Imagine my surprise to have the cherry on top of cheery, lovely service every.single.time. I come in (which is fairly frequently). The business appears to be family owned, and they've got a litany of other services I wouldn't hesitate to ask for, if needed. Whenever I have a package to pickup, it's always quick, efficient, and with a smile- what more could you ask for? I'll be sad to move in a few short months, but I've appreciated these folks alot in the time I've been able to use them. Fair pricing, wonderful people. Thank you!

I feel like they swindle people by not explaining the situation. Paid for something that was…read moresupposed to be delivered on sat ( two day delivery, mailed out on Thursday) when i specifically indicated it needs to be delivered 2 days... we checked and cheapest was FedEx. We did have weather delay which i understand we can't do nothing about mother nature but package kept getting delayed. Still not delivered on Tuesday even though package was at the destination. The person at the other end had to go to the local center and they explained it was not sent as 2 day delivery. Called the mail center and they are explained it indicates it is a 2 day delivery but when they get delivered is fed ex issue, not theirs and i did not pay for 2 day delivery. That was never explained...I thought I was getting a good deal but apparently I was swindled... won't be using them.... should be honest with people.

I use this place frequently. The people and service are awesome. So convenient and I'm in and out…read morein a matter of minutes.

Excellent Customer Service Had to come in twice (my fault)…read moreand store manager and the young lady at customer service saved my day !! Thank you so much !!

Called 5 times before someone answered the phone. Spoke with JEFFREY who told us to get here…read more"before noon" in order to process our passports. Well Jeffrey don't know s***because we got here and the supervisor with the long black hair said "Jeffrey doesn't know ANYTHING about passports"--- great then maybe don't let him answer THE PHONE!!!

Went to this location on 8/14/23 to assist my daughter in obtaining her very first adult passport…read more The USPS employee we dealt with, SEAN, was INCREDIBLY RUDE. My daughter had many questions as this was her first time getting an adult passport. SEAN was curt, dismissive, condescending AND belligerent. We asked why he was being so rude, then he became ruder. Yelling at us at the top of his lungs in front of 15 other customers AND his supervisor MARGARET (who was standing just a few feet AWAY!) Margaret she said she would 'talk to him' about his behavior 'later'. TALK to him about his behavior?? TALK? I have never been treated so poorly at the USPS in my entire life (and I have been going there for over 40 years!) SEAN has NO business being employed at the USPS or anywhere! THE ONLY explanation for SEAN's behavior in FRONT of his SUPERVISOR is that he is confident he will NEVER be fired. Everyone in the waiting area was STUNNED into silence at the way he was yelling at me and my daughter (HE MADE HER CRY!) SHAME ON YOU USPS.

The nicest people ever. Very helpful, fair pricing, and…read morequick service. We've used them twice in the past month, both times with the same experience.

They usually do a good job, but I was expecting a package, and I hadn't received notice that it it…read morehad arrived. I was quite disappointed to learn that it arrived 4 working days ago. That's almost a week!! upon physically going to PakMail to ask about the situation, I was told that it didn't get scanned in. Aren't there checks in place so this doesn't happen? Apparently not. Multiple times the employee there told me how much mail they receive on a daily basis. Like I care!!!! If they can't handle the volume of mailthat they're receiving, maybe they shouldn't accept new customers.

They were great! The entrance was kinda tricky to find, but the customer service was above…read moreexpectations and I thoroughly enjoyed my experience shipping with Navis.

Outstanding customer service! I had a large box that needed to be shipped from Colorado Springs to…read moreIndiana. The initial quote was high, in fact more than the original purchase. The agent said "let me see what I can do with a possible 3rd party". It took a few minutes to finalize but wow what a difference! Thanks team. A very happy customer!

I have been so impressed with my recent FedEx experiences lately…read more I needed to have a sign printed and mailed out promptly to a nearby Colorado Springs location. The staff at this location - not only made it happen in a matter of minutes - but they were friendly, helpful, and efficient. Tori was so what's up. She was quick to get all of the necessary information from me and then followed up with a receipt and an estimate of when my package would arrive. The next day she was kind enough to provide a tracking code and a helpful E-mail. If you need something important printed and shipped - I wholeheartedly recommend this location. The staff at this location truly care about their customers and helping them. Trust.

I have used this location 3 times now and will use this from now on. My packages actually get…read moredelivered when they say. Everyone is very helpful and nice. Haven't used their other services yet.

I got absolutely no help to send packages back that I didn't request. I asked if there were options…read moreof any kind I was told only if I went to the post office to get a label and then come back to UPS and pay to have them try to ship back to sender. I am a new amputee. There was a big vehicle parked in front that took up the handicapped plus another space. The vehicle was not for a handicapped person. It always seems difficult to use this business. I have lived in the area for 30yrs and try to give anyone the benefit of the doubt. I will not return to this UPS store and I would not recommend it. To answer the question how to improve. As a business owner myself for 30 years, I would consider for this business to get people in there that know about customer service and not having a bunch of people hanging around taking up parking spaces for people that really need easier access.

Do not use!!! I ordered medication from my online pharmacy and had it shipped overnight since I was…read moreonly in town for two weeks. My pharmacy shipped it via FedEx (which I was unaware of) and the UPS store sent it back because it was not shipped by UPS! I spent $50 on shipping and have no refills of my prescription left. The UPS store did not tell me that it had to be shipped by UPS in order for them to accept the delivery; however, they accepted another package for me which was shipped FedEx!

U-Haul scam - stay away!…read more I rented a box truck from this 3rd party U-Haul location in January 2024 (EZ Ship off Academy). After returning the truck, the shop manager charged an exorbitant "fuel" charge in the amount of $53. I drove less than 40 miles. I called the store manager to inquire about the fuel charge. Their response was that I should not have placed keys in the drop box, and that I should have physically entered the store to return the box truck. The manager then said that it was likely that another individual siphoned fuel from the truck after it was dropped of at the store. The manager said that I was responsible for someone siphoning fuel out of the truck while the truck was on the store's property, and after the truck had been locked with keys placed in the lockbox. After pleading my case the manager refused to offer a refund, citing a u-haul policy (which was not reviewed adequately during time of contract signing). This experience was extremely disappointing, stay away! Fuel charge will be disputed with CC company and complaint will be submitted to U-Haul.

The only place to go! Honestly, between how quick I'm in and out and the quality of service I…read moreconstantly receive I won't go anywhere else. Terri makes me feel like a regular even with only stopping in a handful of times.

Returning an item can cause a little stress when you have to follow a few steps, including paper…read moreinside and writing things on the outside. I wondered if the people would be annoyed. Mandy and Conner made the process fast and very pleasant. Mandy even wrote the order number and return code on a sticker and placed it on the outside. It couldn't have been easier. Thank you.

I've been a customer of this Postal Annex for more than 16 years! I've never had a problem with…read moreanything and have found the staff to be professional, cordial, and always extremely helpful. They will always go out of their way and go the extra mile for their customers.

Post Office service in this region is the worse, I'm qualified to make that statement since I've…read morelived in 6 other States! Living in Colorado Springs for 13 years now, I've seen multiple packages misrouted from Denver. USPS employees don't scan like they should SO nobody knows where parcel is when delivery date is missed, such is the case with me ONCE again!

Went two days in a row to try to get a passport as a walk in as their website is down to schedule…read more First time after waiting 20 minutes the worker came out cut off the line right infront me saying he was only going to do these people for the rest of the day. I went to the counter and asked if I could get help scheduling an appointment as it kept giving me errors online, the lady was very rude and wasn't helpful just insisted I had to use the website or the kiosk (which was the same thing with the same error) I tried to explain that I have been trying for a week now in hopes that the error would be fixed, she didn't care she just kept cutting me off directing me to the kiosk. Okay whatever, go the next day during their walk in hours which is 3-4pm lol. We got there at 1:50 just incase to find 10 people infront of us. The worker came and said she was only going to be able to get about 10 people, we decided to take the risk and wait. After 40 minutes the line hadn't moved AT ALL. The lady went to lunch, came back, and instead of helping the passport line she was helping the front registers which already had three other employees checking customers out. She was just doing other tasks and putting off doing any of the passport walk ins. We waited about another 10 minutes to see if she would come back and start working on passport but she didn't; we left. They don't want to work, and they're rude.