I bought my car a few years ago from this place. First of all they did not fix the GPS feature and…read moreI still can't use it! It was a rental and they did not fix it before selling it! Second of all, they told me it had NOT been in any accidents! I went to trade it over the weekend and found out it had been in THREE wrecks prior to me purchasing it! A friend of mine bought a vehicle from them and paid cash for it. It broke down a few days after the purchase and they would not fix it! This is not nice business practices! I would NOT send my worse enemy to them! They should be put out of business!!!!!

i would give no fucking stars to these thieves, i bought a 2023 chevrolet malibu on may 16th down…read morepayment $1,000 and 615 auto sales stole the car back may 22nd and refused to say where the car is...stole our money and the car and personal belonging all in the same week!!! never do business with these crooks!!! alain fernandez jorge vega dawn allegedly in a corporate off that does't exist!!!

Poor, poor,poor dearlership. He told me that he'd driven the car he sold me the week-end before; by…read morethe time we drove this car home, it ran hot so we returned it the next day through AAA because it broke down on the highway. I am a senior citizen trying to buy a reliable car for my niece to go to school. When I realized the owner charged more than and above the asking price on my card, I was needless to say, embarrassed and livid! One star is too much for this dealer.

Terrible. Worst customer service ever. Did not check the car mechanically like they say they do and…read morecar was very dirty. Took to Toyota for check and needed $4000 of work done. They could have cared less and fed me a bunch of crap. STAY AWAY!!!

originally gave this location 5 stars because of the ease of purchase, HOWEVER, I am changing that…read moreafter having the vehicle and discovering all of the issues it has. At purchase, I was told the vehicle inspection was clean with no issues being found. The first time I got on the highway after purchasing the vehcile, I found that it shook at highway speed. Took it to a local shop where I live for what I assumed was a simple aligment issue, as I drove in from out of town to purchase the vehicle. Instead, was told that the entire rear suspension was broken - ball joint boots were cracked, control arms were cracked and split, the rear shocks were broken and leaking fluid, and one of the rear wheels was bent. Totaling over $4,000 in repairs on a vehicle that I had just purchased with the assurance nothing was wrong with it. Word to the wise - take any carmax vehicle for your own independent inspection prior to purchasing.

My experience at Certifed Auto Brokers has been fantastic. Phillip is one of the best in customer…read moreservice that I've know and I've been in high end retail sales for 25 years. I've had a couple problems with the car and instead of telling me "to bad", he has gone above and beyond to help me out.

These folks are some of the best and easiest too deal with that you will ever run into. I called…read morelast week about a Cadillac CTS that was for sale and told them that I had a Chevrolet Avalanche that I might want too trade if they could make a good enough offer well the trade didn't work out but purchased the Caddy anyway. They told me that some more people was coming too look at the car and about 15 min. they showed up. One of the managers went out too greet them and told them it was sold they got very ugly about it after the staff there had asked did thy want a hold placed on the car they replied no that they didn't feel that wouldn't be necessary to do that. They were very agitated and proceeded too write bad reviews about their dealings with the place of business because of their handling the situation they did and blamed the place of business Certified Auto Brokers a very good place too do business and a great group of guys GO VOLS. A FRIEND and customer Robert Rowe.

Ben, the owner, is truly one of the best people left in Nashville. I'm so excited that I have a…read morenice honest man to work on my car.

From the owner: Oil change. Tires. Brakes. Tune up. Engine and transmission. AC. More services…….read more

If I could rate this place a 0 I would. We bought 2 vehicles here and have had nothing but problems…read moresince. The motor in a 2021 truck blew up in 18 months after purchase. Will never buy another car from here again.

I went and looked at cars in the rain, which was my mistake. After a few good days of rain, I had…read morethe chance to look underneath my 2021 truck and it is completely rusted out. They assured me they had all great reviews and are a small company that does not want to sell cars that are in bad condition. This place is the worst and I would compare it to buying a car from the dad in the movie Matilda.

I purchased a Volvo XC60 from CarSmart.Net after being assured the vehicle had "no issues." That…read moreturned out to be completely untrue. Shortly after delivery, I discovered the steering wheel controls didn't work, multiple dashboard warnings appeared, the AC and heated seat didn't work, the car still shook while driving, and the "repaired" windshield crack was still visible. I paid for an independent inspection, which confirmed repairs were needed. I was told a faulty module could cause many of the electrical issues and advised to wait until it was replaced before reporting additional problems. It fixed nothing. Later, salesman Shawn Bowers blamed me for not reporting issues sooner, despite me following the guidance I was given. Since purchasing the vehicle, I've spent an additional $3,768.41 out of pocket, even after partial reimbursement from the dealership. Most recently, I had to replace the battery because the car is now stalling and revving at idle. Communication has been terrible. Shawn was extremely difficult to reach and constantly had excuses. He promised to call me back about helping with repairs and never did. This experience has caused my family major stress and financial burden. Based on my experience, I would strongly caution anyone against buying from CarSmart.Net.

Horrifically scummy dealership. Our unprofessional salesman Matt misled us on the out the door…read moreprice and frankly acted like he didn't care. He was lugging around a giant vape in his hand the entire time we were checking out the car and doing paperwork. Do yourself a favor and DO NOT BUY A CAR HERE. This was my first ever time buying a car and these guys completely ruined what was supposed to be a special day because no one was able to effectively do their job.

First, this review is an HONEST ACCOUNT of my experience with this company and my knowledge of the…read morebusiness from the point of view of the buyer. MY OPINION IS NOT FOR SALE. As I was reading these bad reviews, it was truly frustrating. So many of the problems people have written about were THEIR OWN mistakes. 1. When looking at online pricing, read EVERYTHING written on the website and in the terms of service that might impact the price. If they say the price may change if you don't finance with them, then expect a higher price. 2. Tell them before you buy that you want to take it to YOUR mechanic to look over. That is standard in the used auto business. If they say no, leave. 3. Warranties are only as good as the people offering them. I never buy a warranty. A car purchase is a major investment. Why wouldn't you do a Carfax to see how many people have owned the car or if it's been in an accident? Why wouldn't you, if at all possible, not contact the previous owner? Sometimes that is not an option, but sometimes it is. 4. Establish your budget before you go and hold to it no matter what a dealership person says. If they talk you into something you end up regretting, that is your own dang fault. 5. Most of all, NEVER fall in love with a vehicle. You ALWAYS have to be willing to walk off the lot. Negotiate the price you want, give them your budget, and if they cannot meet it, then leave. 6. The responsibility to get the deal you want is SQUARELY ON YOUR SHOULDERS. If you go to buy a vehicle and you are unprepared, then you must take responsibility for your mistakes. 7. NEVER spend hours at a car dealership sitting in a lobby or waiting on some manager. YOU are the buyer. If you don't get immediate help at every stage of this experience, tell them you are taking your money somewhere else. Remember, ALL car dealerships, whether used or new, are going to try to get as much money out of you as they can. In our 35+ year marriage (at the time), my spouse and I had never had a credit card or bought anything on credit except our home. It wasn't that we had a bad credit score, we pretty much had NO credit score. These people took a chance on us and gave us a good deal on a great car, and financed it. That was about 10 years ago. It is a beautiful vehicle. I still own it and it has run beautifully ever since. I did all of the things I mentioned above and got a good deal. Our credit score is now more than 800 and we have been able to buy our forever dream home. We could have never achieved that if this dealership had not taken a chance on a couple who previously did not believe in financing things. We had always paid cash for our cars, but this was a car I wanted that was a little out of our cash price range but still fit our overall budget. Of course, there was a short battle of give and take as to be expected; I don't think they were expecting a disabled old grandmother being as tough on them in negotiations as they were on me, but we quickly fell into a comfortable relationship of mutual respect. I would buy from them again in a heartbeat. HOWEVER, I would NEVER expect them to give me anything. Any advantages or deals I want I WILL HAVE TO TAKE, and that happens by 1. being prepared, 2. doing my due diligence,, 3. having my own mechanic do a thorough check of the vehicle, and 4. sticking to my budget no matter what anyone there says. Oh, and NEVER discuss your credit score or give them ANY financial information other than your budget until you are at the point of sale. Your credit score, your salary and your financial information IS NONE OF THEIR BUSINESS until you are at the point of sale. ONLY THEN do you provide them with only what they need to complete the sale. And, NEVER provide financial info if you are paying cash. Most of all: you MUST be willing to walk away. THAT IS THE FOUNDATION ON WHICH YOUR EXPERIENCE IS BASED. Always Always ALWAYS be ready and willing to walk away.

I've had my Audi q8 for 4 months and since I've talked to Audi while my car is in their shop. This…read moredealership sold me a lemon the techs at Audi told me this car has had piston issues since 40k/50k miles and when they sold it to me it had 75k. Now I'm being told the whole engine has to be replaced and it's $37,000. That's more than I paid for the car. Lol. Don't buy your cars from here. They're gonna sh!t the bed in a few months. Also when i bought the car they cleared the code for the tire pressure sensor cause it kept igniting rather than fixing the problem they just cleared codes to save themselves. I'm now out over $10k I put down on the car just to have it take a shit on me 4 months into owning it. My advice? Look elsewhere