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    USAV Solutions

    2.9 (16 reviews)
    Closed Closed
    Updated 2 months ago

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    Stopped working in 5 days after I purchased it.

    Beware!!!!! I'm not one to post negative but this is the second time this has occurred when I've bought a Bose item from them. This outfit sells faulty merchandise ! Don't buy anything your taking a risk. There return policy and warranty is terrible and not correct Even with a receipt!

    Front door of USAV shop
    Le Q.

    USAV is very professional, they know well what they are doing. Great service at affordable price. The entire staffs are very nice and kind. You can always find best solutions for your home theater system at USAV. You can

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    1 year ago

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    5 months ago

    Poor technical support and customer service. They don't help when their product is not working properly.

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    6 months ago

    Excellent service. The unit was repaired in the estimated time frame and shipped back fully protected.

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    2 years ago

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    3 years ago

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    1 year ago

    Horrible service will never go there again . I tried to get a computer fixed and they just charged me and didnt even fix it.

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    1 year ago

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    3 years ago

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    3 years ago

    Great friendly service. They were able to troubleshoot my issue on the spot. Highly recommend.

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    2 years ago

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    2 years ago

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    2 years ago

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    2 years ago

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    6 years ago

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    4 years ago

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    6 years ago

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    Bookoff - Costa Mesa

    Bookoff - Costa Mesa

    3.7
    (288 reviews)
    $

    This location is pretty big. I think in comparison to the one I've been to in Monterey Park, I…read morethink this is the better location. However there are other locations around LA/OC area. Out of the 2 locations I've been to, this has a better parking lot as well. Since the store is a lot bigger, that means a lot more selection of figures, books, manga, videos and more. In general, I do enjoy this store as it has great value. I found quite a few things that were quite cheaper here than if you go to a large retail store. If you have anything that you may want to get rid of (but works very well or in good shape) you can see if they're willing to it and give you an estimate. The staff are helpful to help you (the best of their ability) to find what you are looking for or need.

    It's really disappointing to see how far they've fallen, especially when it comes to their pricing…read more I don't know what their strategy is with used games and movies, but they seriously need a reality check. In some cases, their used prices actually exceed MSRP. For example, they're charging $70 for a loose, boxless copy of Pokémon Legends: Z-A for the Nintendo Switch 2--which is full retail price for a second-hand, incomplete item. Their trade-in values are just as bad. It's not uncommon for them to offer you a tenth of what they plan to resell your item for. I get that the secondhand market relies on profit margins, and that they're banking on uninformed sellers looking for quick cash, but they're doing it at the expense of their loyal, long-time community. At this point, books are the only category where you can still find a decent deal. For anything else, you're much better off using eBay or finding a different store.

    Collectors Lounge

    Collectors Lounge

    4.2
    (45 reviews)

    I've been here multiple times to grab some single cards, and overall it's been a great experience…read more Customer service is really nice every time I go (usually on chill days), they're quick, helpful, and on top of everything. The ambiance can get a bit loud since there are table games happening behind the counter, but it's not really distracting. It actually adds a bit of energy to the place. The staff member who helped me had really good vibes, which made the visit even better. Definitely worth checking out if you're into cards. I'd recommend going in the afternoon when it's less busy so you can get the best experience and they value the card based on TCG player price!

    The shop is pretty solid for Gundam and Pokémon and One Piece locally. That said, service and value…read moredo need to be addressed. On the service side: Pretty poor honestly. Body language, eye contact, and tone are lacking. I understand the hobby demographic is not high class, but from the 4 visits I've had, the employees behind the counter show less care and attention. Probably a generational issue, but in business, that doesn't matter. Proper training should be issued. Though I am also sure they would use AI to formulate a "proper" response to any concerns or complaints about what they lack. Value wise: I requested to match or get close to market value from TCG player on product, and they rejected it statong that they dont follow market since they have to make money too "you know what I mean?" This has been a trend on LGS it seems, however one LGS in Artesia/Cerritos met my request despite card/cash payment. I'm pretty sure the script would later be flipped when the market goes up after supply drops with the response of "sorry marketing value is this so we follow that." If you can ignore all that, go for it. Otherwise just look for another store or go to Card shows.

    USAV Solutions - electronics - Updated June 2026

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