I usually don't write reviews about the Post Office, but I have to give it to them. This Post Office location is one of the biggest and the best in the county. -They offer fast and friendly counter service. Always minimum wait... -They have a mini shop filled with last minute gifts and cards. -They offer drive thru service until 4 pm during the week. -They have a postal machine that makes it convient to purchase stamps 24/7 -They have ample supply of PO Boxes from all sizes to rent and are available 24/7 -Their facility is alway clean and well maintained. -They always have ample parking. So if you need to mail out a letter or package, I highly suggest coming here. You won't be let down. read more

USPS - Post Offices Near Me - San Diego, California

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After visiting this post office on a Sunday (for holiday shipping hours), I must say that I was quite impressed with the cleanliness and quick service. I walked in with my package and was immediately assisted by a post office worker who wanted to know if there were any special shipping instructions. (They'll fill out a little form if there is anything special.) After a brief wait my package was weighed and I was on my way out. They have plenty of parking too! (This place is A LOT better than the Mira Mesa post office!) read more

I came in to renew my passport today after dropping off my daughter at school. I was in and out in less than 10 minutes with no appointment. The lady who helped me was very sweet and nice. Thank you for your help today. Please note, this experience is based on me coming in prepared: forms filled out and all documents needed. I would suggest the same for others. The form can take awhile. I have horrible penmanship, so I took my time at home to fill it out legibly. read more

The man who helps at the side counter is really helpful and courteous. The PO boxes are inexpensive and accessible 24/7 They have a drive up service and final pick-up is late. There is always plenty of parking. Really, in a Post office, what else do I need? read more

I went to this office to get refund for my international postal money orders. The clerk at the counter had no idea what to do with international postal money orders, so she went to ask her supervisor for help. I was hoping this will render a transition smoothly. But no, this lazy supervisor had no idea about postal orders either, gave the clerk a wrong instruction instead of checking. The clerk told me that I need to take this orders back to the postal office where they were issued. And she also said that actually I can cash out postal orders at any bank facilities, but not here. This is all lies. Later I spoke with USPS customer service and they confirmed ALL post office can provide me refund for international postal money orders. I don't need to go back to the office that issued orders. Also only USPS can make refund against postal orders, no other bank facilities. I am very disappointed with their service, and I wish they investigate/ confirm the information before providing to the customer. read more

DON't FORGET ALL YOUR DOCUMENTS!!! I got a passport before their walk in hours ended (make sure you go there before 3, because they only do appointments after that) Nick asian dude with right arm sleeve tattoo was funny and knowledgeable about the whole experience, definitely didn't expect to be treated with excellent customer service here lol Filled out my application, waited in the waiting room, took my picture and all that within 15 minutes! Passport card AND passport book, plus taking a picture was about $191.00 (no expedited) so roughly will come in 6 weeks. read more

Super rude people work here not friendly at all. The man was literally was so rude. They should not talk to people like this

This post office is so clean and well organized, I love it! I came to drop off something that I was returning to amazon. I didn't even have to go inside the post office. There was a wonderful woman at the entrance who was able to assist me - without me having to wait in line. I am used to the Mira Mesa post office that is very small and located in the middle of the busiest street. This location is so much better. parking is close with several free spots and the staff is so kind and helpful. I will definitely be coming back here. read more

We went on the Sunday they were opened before Christmas... walked right in, right up, paid, and left. Yeah... just that fast - in fact, there were a few open places waving us forward. This spot is HUGE. Not sure how it is on a typical week day, but on this day, it was perfect. read more

USPS - Post Offices Near Me - San Diego, California

I came to the Human Resources location of this post office to ask a simple question, and I can not put into words how unbelievably rude they are. I was left waiting outside after asking through their intercom for some assistance. They kept me waiting as they completely ignored me. If it weren't for a lady who worked in a different department and let me in, then they would have kept me waiting for hours. Words cannot explain how ill-mannered the people in the Human Recource department are. The comments they said to me along with the horrible attitude make me question why they are even working here. They also NEVER answer the phone. Horrible experience. read more

I had excellent service today at this post office. I came with a bag full of miscellaneous items that needed to be packaged and sent to Texas, Montana, and Northern California. Annie immediately stepped over to where I was trying to figure out what kind of boxes and mailers to use and began giving me excellent instruction on how best to send all my disparate items. I came mid-day and there were no lines at all. Once Annie had finished getting me ready to go pay, Pablo took over, clearly explaining rates, the date my items would arrive at their destinations, and how I could track them until they did. He was friendly and fast. All in all, I couldn't have asked for better service. read more

I went yesterday to submit an application for a passport. I was out in 10 min, the gentleman that helped me was super nice and helpful. He assisted me in completing some of the forms that I had filled out wrong and helped me take new pictures as the ones I took were not accepted. When I arrived to the Post Office I ended up parking in the wrong place and trying to go in through a wrong door. An employee that was waiting outside directed me to the right entrance, it was greatly appreciated. When I was told the pictures were probably going to get rejected I was afraid I was going to have to come back another day, but I was able to submit my application. read more

I have never been to this post office before, it is conveniently located and there is plenty of parking; however, the customer service there was questionable. This is why I am giving this post office 1 star only. I am 7 months pregnant and wanted to return and ship a crib mattress. The crib mattress wasn't particularly heavy, just bulky and uncomfortable to carry. I had no problem with carrying it to the counter myself; however, I would have expected USPS to take it from there; instead, the female USPS employee made me carry it by myself behind their counter, into their back room, lift it in a bin and then had the guts to tell me that I needed a man to take care of this kind of stuff for me. What if I was a single mom or my husband was deployed? In the meantime, two male employees were standing next to the counter door that I had to walked through and had a nice little chat while watching me carry that mattress without offering some help either. USPS, no, thank you, I didn't need a man to take care of this for me, just a little bit of human kindness and common courtesy, especially from a female USPS employee in lending a pregnant woman a hand, would have been appreciated. read more

I admit it is a little lame to review a post office, but this place is pretty amazing. Easy to access from the 15 freeway, HUGE place, immaculately clean, last mail pick-up is 6:00 p.m., friendly staff and my package arrived on time. I think this place is North County's answer to the Midway post office. Hooray! I found a place where I can sit in a long line of traffic on April 15th! read more

Offering feedback for Passport Office in the Carmel Mountain Post Office, San Diego County, CA. On Feb. 10, 2015 the woman working at the counter was extremely rude to everyone waiting to apply, including the people with appointments. Her name is Lee. She is severely lacking in basic common courtesy and treated us like we were criminals. Very unnerving. Lee was ready to turn me and my three children away despite the fact that we were the first people in line and showed up early for our appointment. Inside the office, however, our cleark, Elaine, facilitated our documentation successfully while being kind, friendly and easy to communicate with. I am a small business owner and there is no way I would allow Lee to have contact with the public. Great post office though. Even have a drive through. read more

I LOVE this post office more than orgasms, chocolate, and bath products combined. Ok, maybe not that much. But it's still the best damn post office in San Diego County. I prefer to ship my packages from here, because I NEVER have to wait in line. I think I waited in line once, something like two days before Christmas, and even then, the line moved quickly. The employees here are awesome and friendly. They don't give me attitude like I get at other lucky-I-don't-name-them locations. The building is clean and still feels new, even though the post office has been there for several years now. If you have mailing to do and know that you'll be in the area, come here! read more

Best post office I've ever been to! 1) convenance of the drive thru drop offs. Never a line, always a quick way to drop off your mail with faith it will get to its destination ASAP. 2) customer service inside is incredible. Again, never busy and if you do wait in line, you're waiting for maybe a minute. The people who work the counters are so friendly and make every transaction easy, with a smile ;). Highly recommend this PO for all of your mailing needs. read more

When I started reading these reviews, "I LOVE this post office more than orgasms, chocolate, and bath products combined", I thought to myself..."COME ON, it's a frickin' post office"! Or so I thought. I came here to send a couple of letters certified w/ return receipt; the moment I entered this place, I was greeted with warm smiles and friendly hello's from all the lady postal workers. It was like walking off of a plane at some tropical destination and being greeted by islanders who place leis around your neck and hand you a mai tai followed by a hot rock massage (maybe I exaggerate a bit)! So I'm just standing there not sure where to go to do this thing, and a lovely lady pops her head up from behind the counter and says, "I would like to help you over here". WAIT....she'd LIKE to help me?! Surely this is not a post office....am I on candid camera?! Anyways, she tells what to fill out, and interjects some friendly banter. She notices that an address looks funny on one of my envelopes, and decides she should double check the address because she wouldn't want me to waste my money. Low and behold, there was an error and corrected it for me. WOW, that is super cool! So, if you want a Twilight Zone like post office experience, this is the place to go! T read more

If you ever want to be reminded that there are some Federal Government managed services that run effectively...run, drive, walk or whatever to this post office. Today, I was reminded why I go out of my way to do my mailings here as the person was extremely helpful and cheerful in helping me today. I have used this Post Office for over 6 years now and have always felt welcomed and that there were competent working there. I can't say that for all the Post Offices that I have visited. I mailed a book priority mail to a friend and somehow I managed to messed up on folding the oversize envelope. The customer service person ensured that it was sealed on the corners by applying some extra durable stickies and she also noticed that my pen I used to write the address had smeared a bit. She fixed that by putting some clear tape over so that it wouldn't progress any further. Back in the day....that type of service wouldn't of happened..or no one would of cared and my package would of been lost. read more

This post office has a huge retail area and the service is great! Nice people and a clean well organized layout. The path to the outdoor mail boxes must have been designed by a frustrated scientist who had failed basic rat maze pathways. It is very challenging to determine how to get to those mailboxes. Maybe I am just not a very smart rat. read more

I hope the people at Carmel Mountain Ranch Post Office read these reviews, because I don't know how else to complain. (And the same probably goes for other reviewers on here). The last two times I 've visited the P.O. at CMR, the 'retail stamps desk' (the one in the lobby) has been closed. Therefore, I then have to stand in a long line of people sending packages just to get stamps. If they have this desk, WHY DON'T THEY OPEN IT?!! Also, the woman that is always manning the 'business' line (on the far right) has no customer service skills, is rude and should be fired. She never changes. I stand in line hoping I won't get her and it seems like I do more often than not. She does not make it a very pleasant experience. How do people like her stay in a job?! It is a nice facility with plenty of parking and passport service, greeting cards, self service, P.O. boxes, etc., but the customer service needs to improve A LOT. And please, have EVERY desk manned. Can't you see there's a line and this is a very large populous area with lots of people visiting the P.O.? read more

This place is just AWESOME!!!!! I mean WOW!!!! I went for US passport application. It just took me 15 minutes. Thats it. Super Friendly staff. Very organized. My experience was amazing. read more

Thank you so much to Lee and Jackie!!! We needed my daughter's passport renewed. All the other post offices/govt offices, etc closed early and had recordings. When I called the Rancho Carmel Post Office and Lee answered. She told me that all the walk - in appointments had been taken. But then she asked when we were traveling and called over to the passport area. She said if we hurried over they could probably fit us in. But we were in Point Loma and we had to go home to Mira Mesa to get the old passport. By the time we got to Rancho Carmel the Passport Renewal door was closed and locked. I knocked a couple times and we were getting ready to leave when Jackie opened the door. She said "My supervisor Lee just spoke to me and told me you might be here." Jackie took us in and professionally walked us through. So relieved. Thank you Rancho Carmel P.O. read more

Three lanes of drive up mailboxes and a drive up postal services window. This is the "cadillac" of San Diego Post Offices - probably because it is the main distribution center for mail in San Diego. I went here to apply for my passport and the woman was well organized and had me in and out in about five minutes flat. Excellent service and friendly staff and like other reviews have stated they manage to take care of the building really well. It looks brand new from the inside and out despite having being there for a few years. One of the better post offices in San Diego. read more

I have never had so much important mail lost as I have had lost in the past couple years. The last straw was the overnight express of some crucially important documents which instead took 2 days to arrive. That cost me a lot of money. Sure, I got a refund for their ineptitude, but it in no way compensated me for the opportunity loss and aggravation. They have lost mail which included my birth certificate, ss number, checks on which I have had to make stop payment. Generally, nothing but a government DRONE operation which makes congress look competent. I am truly appalled by the poor service we taxpayers are getting these days from our government institutions. TERRIBLE. It's time they were held accountable. This just in........the post office is raising their rates on priority mail about 20%. That's just about par for the course. Raise your rates and reduce your service. Typical government operation. read more

Never thought I would review a post office, but here goes: -No matter how long the line, it moves FAST. Sometimes too fast to address any last minute letters! :) -Employees are SUPER friendly -The have tape out for customer use, and it is FREE. My old post office in NYC charged you for that, and they were not nice about it. -TONS of parking read more

Main branch. If you take your mail here, it gets there FAST!! PO Boxes are open 24/7. THe lines always go quick. They are on top of their shizz! Plus, they are HELPFUL and NICE here! read more

The greatest and professional customer service I have ever experience with one of your employees: Felicisivua Dela Cruz at the U.S. Post Office on 11251 Rancho Carmel Drive San Diego, CA 92199. She was the BEST and when above and beyond to help me. read more

This Post office is AMAZING!!!! *cue harps and rays of sunshine from the heavens*. After frequenting the tiny, cramped post offices in the burbs of L.A., with only 1 clerk and 15 people in line ahead of you, this place, in comparison, is like POSTAL HEAVEN on earth!!!!! K, maybe I'm getting way too worked up here, but I've seriously never seen such a huge post office with a huge parking lot and a huge bunch of PO Boxes (not that I use one, but it's cool to see a whole bunch of them). I pretend like I'm walking down a fashion runway from the parking lot to the front door, whip that door open with sass, flip my packages into the package chute thingamajigger and parade back out with the knowledge that I did not have to wait in any sort of line and can go on with my day, easy breezy. So what if I have to wait in extra long lines just about everywhere else. This place negates all of that. read more

Cons: 1) Long walk to get inside 2) New rule - They now have to charge us for TAPE when asking to use a small amount of theirs for our envelope packages (large boxes I can understand). 3) They made me tape the shipping label on my envelope size package and refused to do it. They pointed to all the cameras and said they would get in trouble (for providing excellent customer service). Pros: 1) Friendly enough I guess, not super friendly as I would like. 2) Close to my home read more

Wow, I am used to Post Offices which are small with only a couple of people behind the counter resulting in a huge line. On many occasions I have gone in and there have been people behind the counter ready to serve. The place is clean and tidy too. They are friendly, helpful and patient. The patience is needed when I am sending 14 mail items in one hit to countries all over the world! I am now contemplating a mailbox at this location! read more

I was from out of town and needed to drop off a package. This was my first time here and it was huge! Didn't know where I was going, signs were barely visible and there were barely any people outside to ask for directions. I walked in circles for about 15 minutes until I found the proper entrance. The ladies at the front that processed the packages were not that friendly, they felt like robots to me. I'll stick with my local post office, thanks. read more

I was here yesterday to have a package shipped and was almost shocked at how kind and helpful the lady in the front was. Carmen greeted me warmly upon my arrival, helped me go over my shipping options to determine the best price, gave great advice on which boxes to use, helped me get to the front of the line to expedite my trip, and was overall an incredibly kind and patient person. She definitely deserves a raise. This experience is in sharp contrast to many I've had at the post office in Hillcrest where my P.O. box is located. There I've been yelled at and given attitude for asking simple questions so to say my experience yesterday at Carmel Mountain USPS was much better is a huge understatement! Carmen is a fantastic employee! read more

I like the drive up drop off mail boxes here. It is easy and quick to get in here and drop off mail. Since it is the main post office for San Diego, dropping your mail off here means it gets to your destination pretty quickly. read more

The nicest and most helpful people work here. I had to print and stamp 127 packages which was stressful. Larece went out of her way to help me stamp each and every package. She offered to help me without me even asking. I am SO thankful that she was there otherwise it would have taken me hours. She was incredibly friendly and so welcoming. THANK YOU Larece!!! People like her give USPS a good name!!!!!! read more

Placed an order for product on the 5th of February. Arrived at San Diego, CA on the 6th. Estimated delivery day: February 8th. Date today: February 17. Still no package. Tracking has the package still in San Diego, CA. Tracking number 9405515901485338329017. Tried calling to have my local office call me back. Unsure why this happened as my local office clearly hasn't received my package. Backtrack 30 days. Ordered from same website and was shipped out next day. Arrived in San Diego the following day after shipment. Took 10 business days and 14 standard days to receive item when paid extra for 2 day shipping. Item was never scanned again until delivered. Starting to see a pattern. Result: This sort facility is a joke. I will avoid using USPS whenever possible with any warehouse or website based out of California for fear of it being sent to this facility. After reading through all the reviews, other people should use caution when available. Something clearly needs to be done with this place. In my opinion, the entire staff should be fired and new staff brought in with stricter supervision. read more

I absolutely love this post office. My favorite person who always helps me with all of the mailing requirements for my organization is, Joanna-Stai. She always goes above and beyond with anything I need. The post office needs more people like her! She's a true assets to the post office. read more

More like 3 1/2 stars. This is one of the bigger USPS in San Diego (more spacious and modern than RB & PQ). I like the drive through area to drop off mail. Location-wise, PQ is more convenient and closer for me, but if you're in the Carmel Mt. area, this is very convenient. They also have better hours and are opened Monday-Saturday. It's very clean here and they seem to have more workers on duty. They also have a huge parking lot. read more

Largest USPS location... I always come here to ship my Every Door Direct mailings. This location offers everything including mass mailings, PO boxes, self-service teller machine, gift wrapping, tellers. Lots of parking available. Never too busy. read more

OK, my first Yelp review... My husband and I needed to renew our daughter's passport. Carmel Mountain Ranch Post Office was having a passport fair on Sunday 2/9/19, so great, we went there that morning! The line was over an hour wait long, which was fine. But by the time we were called at about 12:30 PM, I was treated horribly by the lady (regret that I did not get her name) at the front desk. She was rude, disrespectful, unprofessional. I realized lots people there, including me, are naturalized US citizens, but that does not give her any reason to be condescending. I was humiliated by her words and attitude. We will never go back to Carmel Mountain Ranch Post Office for a passport. read more