I was randomly at this location and needed to send some packages. Was there a line at 4:00pm? Yes…read more Were the employees tending to each customer with respect, care, and patience? Yes. I needed assistance with which service to use for mailing and the postal worker was very calm and kind when presenting options. I was missing some information and she even let me come back up to the counter and edit some things to make sure that my box got where it needed. If you do not mail packages often, you are not always familiar with the steps and options. I appreciated how they did not make me feel rushed or incompetent. Shoutout to Eryka for her help. (Do not mix this location up with the one down the street-- that location is for mail pickup ONLY.)

I went in to mail a large envelope with tracking. They had one person working the front and one…read moreperson working the passport side. Staff was friendly, but I waited for about 10 minutes. Ample parking.

I was so happy I found a place that does passports. My appointment took 15 minutes! The reason for…read morethat was that I had everything ready. I had my application, my photo, a check and my old passport. Dorothea was awesome and so was David. I had an appointment and I still had to wait about an hour to be seen because they didn't have enough staff. The place was clean and there's a lot of parking. My only gripe is that there's no public restroom. A place where people have to wait a long time, should have a public restroom. Sometimes you just got to Go! When I got there I had to use the restroom (nerves). I probably had that LOST look and I was asked if I was looking for the passport office. The two or three women who were there, we very friendly. I would definitely recommend this place!

The line here has always been long anytime I've come in, and more than half the time I've had a…read moreclerk that was less than friendly or leaning towards disgruntled. However I've just realized I can use the self service kiosks for my QR code prepaid labels, and thankfully there's two here, so my experience has improved.

A very clean and efficient location…read more Friendly staff and easy to get in and out of. Service is always on point. No complaints from me.

Arrived here for a pickup only to find it closed. Just know their operating hours do not match…read morestandard business hours. What's posted on their door: Mon-Fri: 8:30AM-3:30PM. Sat: 8:30AM-4:30PM.

Conveniently located next to Ralph's. Good service. Helpful staff. Can also mail USPS letters and…read morecards using their dropoff box.

Convenient location with relatively fast service. The agent was helpful, efficient, and…read moreprofessional. When we entered, the line had 10 persons in front of us. It only took us 2-3 minutes to reach the front of the line. Our service was completed in about 40 seconds. Definitely impressed by this location.

We used this place for notary services. The notary made a mistake on the paperwork. They fixed it…read moreby initiating, but I was super disappointed in the error.

I love PostalAnnex and usually make it a point to do most of my shipping with them. This locations…read morecustomer service can be better though, simple drop off was an awkward experience.

For the past few years, I have frequented this UPS store for sending packages and Amazon returns. I…read morecontinue to have wonderful experiences here. Their staff are incredibly friendly. Lou and Brenda are always wonderful, as are the other staff members. Even when lines are long, the team at this UPS store work effectively to ensure you won't be waiting long. I will continue to visit here for my shipping and Amazon-return needs.

I've come to this UPS Store a few times in the past couple of months and I just had to write a…read morereview after my most recent visit. Not only is the store always clean, organized, and efficient, but this time I got to see something really special -- the manager's children were helping out, and they were absolutely wonderful! You can tell they've been raised right -- polite, respectful, and genuinely helpful. The store gets very busy, however all of the workers are attentive, fast-paced and do their best to get what you need done taken care of quickly. The manager clearly cares deeply about both the business and the community, and it shows in every detail. This store is a true gem, and experiences like this one are what will keep me coming back. Highly recommend

Terrible customer service. The manager with the beard NEVER says hello even though we say hi every…read moretime. If you're so miserable then get another job!!! Don't work at a customer relations occupation and be mad all the time. It's sad really since he's been here. The ambiance used to be so vibrant and now his entire crew follows his crappy attitude.

I always had a decent experience at FedEx in Rancho Bernardo. The people behind the desk are…read morealways helpful, whether I am mailing something internationally or domestically.

Great location and friendly staff. Many services are available with reasonable prices.read more

Always busy as you would expect from any UPS store. But they are trying their best. I've always…read moregone here for my shipping needs and they always come through. A little patience is all we need as they are an essential service to our community.

Quick and easy, notary service was used $15 bucks per signature…read more Clean store friendly staff

Been here a couple of times and always friendly and helpful in shipping my items safely and…read moresecurely!!! Helped me box and pack some home art and items to be shipped!!

I needed a quick livescan done and the guy helping me was so nice and friendly! He made everything…read moreeasy!! My results were back within a day and everything went so smooth!! Loved every minute of being in his shop! It was a pleasure doing business with him!!

If I could leave a negative 5, I would. I was expecting a delivery of wine to this store. I called…read moreto verify that this could be done and the owner said as long as someone 21 or older was there to sign it would be fine. (This was the location suggested by the wine company because I wouldn't be home to sign for it). He said there would be a $10 charge. That was fine. Then I went to the store to see if the delivery was there and he told me there would be a $25 charge! Then FedEx called me and said they tried to deliver the package but he wouldn't accept it because it was too large! WTH??? Never go to this Postal Annex. Rude and condescending.