Brianne B.

8 Fremont Village - Sunriver Fremont Crossing is our favorite location in Sunriver and our 1st choice when available. The Village is 0.1 miles, SHARC is 0.3 miles, Fort Rock Park is 1.9 miles, and the Marina, Stables, and Nature Center/Observatory are just over a mile away. We find that we go to the Village almost daily for something we need at the Country Store, to grab a drink at Starbucks, or to pickup food at one of the restaurants. We were a group of 6: a family of 4 with 2 kids (boys ages 6 and 4) and 2 grandparents. The layout is perfect with one primary bedroom with en-suite on one side, and on the other side of the house is the other primary bedroom with en-suite, kids room w/ 2 beds and a kids bath. The rooms with en-suite are separated by a small bonus room that created nice separation between our family wing on one side and the grandparents on the other side. All bedrooms are on the second level. The first level is spacious, well laid out, and nicely appointed. Although there is a shared wall, the areas against the wall are the laundry area, kitchen, and downstairs powder room. The 2nd floor doesn't share a wall. We had neighbors and never heard them. Pros: Convenient location near Village Layout works well for families and groups with 2 couples Arcade Game for kids in family room Open floor plan 1st floor Well appointed kitchen Working ice maker and water filter 8 Recreation Plus passes for entry into SHARC (even during COVID restrictions) and for tennis reservations (no walk-on during COVID). Pantry space for food 5 adult bikes (one tandem) and 4 kid bikes, plus helmets Pool towels provided Lots of board games Neighborhood has a nice loop for kids to ride bikes/scooters Cons: No curtains on bedroom windows. There are wood blinds but they let in lots of light so you wake up with the sun. Not great with little kids. We used temporary wall hooks to hang curtains so our kids didn't wake up at 5:30 am but the owner/mgmt should add curtains to every bedroom. After reading other reviews, we expected some thermostat issues. The owner has the thermostat locked at low temp of 70 degrees. At night we were hot and sweaty. The bonus room doesn't have a vent and makes the upstairs warmer. We brought fans but they didn't help. It was 90+ degrees during our stay so evening temps didn't fall below 70 degrees until after midnight. Since this unit borders the path to the village and backs to the parking lot, open windows let in noise from people outside. We talked to Vacasa 3 times about the thermostat during our stay and requested the code to unlock the thermostat. They tried their best to help and offered fans but the owner would've provide the code and said the central AC "freezes" below 70 degrees. Other reviewers were told the same at 67 and 68 degrees so it appears to be getting worse. We would have to turn the temp down to 70 about 3 hours before bedtime to get the rooms cooled down, which made the downstairs freezing. Repeated issues/complaints is unacceptable and the HVAC system needs repair/replacement as the solution. A vent in the bonus room is needed. No outdoor dining table and chairs. There are lounge chairs but we would have preferred a dining table and umbrella so we could eat outside. The path between Fremont Crossing and the Village is next to this unit. That means people are passing by all the time. This also refugees the size of the driveway making a 3rd car a challenge (2 fit fine). Approx. 20 TV channels were unavailable (almost all sport channels, TNT) and Vacasa was unable to resolve with Bend Broadband. Remember to bring: liquid hand soap. The pics show soap dispenser but they were all broken and it took us numerous trips to find liquid hand soap at nearby stores. Not provided: body wash, robes, tools (screw driver, Alan wrench), dryer sheets, kid plates/cups. The holly bushes by the driveway and tree need pruning. They made it hard to get in and out of our cars. Overall, we had a fabulous stay and would rent this unit again. This info would have been helpful to me so I hope it helps others!

I rented a cabin with 6 friends for a weekend - the day before, I received an email from Vacasa notifying me that a safety-related PGE power outage was likely to occur in the area due to wind and fire danger (no power = no AC when it's 90 degrees outside - so not only miserable but probably unsafe). The email stated "If you ... would like to explore other accommodation options for your stay, please reach out to our Customer Experience team at 800-544-0300." I spent 45 minutes on the phone with 2 different representatives - only to be told that - they will not issue any refund (not even a single freaking dollar - I asked) - they will not issue any credit for a future stay - nor can they provide any alternative accommodations (Such great options). When I asked why their email offered calling in at all - they literally said they "did not know why the email stated that" - because they were being told there was nothing they can do since it wasn't with in their control. But you know what IS in their control? Better customer service - which starts with NOT sending MISLEADING and HALLOW emails. Why invite people to call and waste their time - when you refuse to help in ANY way. I hope this company fails.

Jake G.

There is not enough space here to write about all the difficulties I had with Vacasa regarding a recent stay (pre-Covid 19) I had at a property they manage. The highlights (or rather the lowlights): We arrived to find wet mildewed laundry in the washer, dry clothes in dryer, and dirty linens waiting to be laundered. Before we could do anything else, we had to take care of these three loads just to have towels in the bathrooms and linens in the kitchen. Then there was the refrigerator with a clogged drain line. Two shelves in the frig ended up with puddles of water. This ruined pizza we intended for dinner and an expensive birthday cake. In the kitchen, we found a science experiment of two cups with ancient cocoa in them and a coating of mold on top. They had to have been there for a LONG period of time. One of the hide-a-beds was broken to the point it couldn't be used. It still had sheets and blankets on it from previous guests. If the linens had been changed, Vacasa staff would have known of the broken bed. Don't know which is worse......that they knew they had a broken bed but didn't tell us we would be short sleeping accommodations or that they didn't open the bed to change the sheets and just left dirty ones on it. We picked up large hairballs on our socks as we walked through the house. I could go on but will stop here with the gross details. Contact me if you want more horror stories. Another shameful detail.........this property had glowing reports just one month before we stayed there. There's no way those reviews could have been valid given the filth in the house and lack of maintenance. It took a long time for the house to get in the condition we found it. I suspect at least some of the previous reviews were planted. I have received 20% refund of the nightly rental rate - not 20% of the total cost I paid, just of the nightly rate. In no way do I consider this reasonable. Another particularly galling detail, we had to pay the cleaning fee (even though we had to do housekeeping when we arrived) and the fee for using the hot tub which was not working. Finally, if you want a relaxing, stress free get away,........DO NOT RENT VACATION PROPERTIES MANAGED BY VACASA.

B C.

What a cute little place at the Little Tahoma Cabin. We had two adults, one 7 year old and a dog. The little house was well stocked with basic essentials, clean and fresh. 4 adults could stay here yet it would be pretty cramped. Alas, it's an adorable and safe neighborhood with walking distance to beautiful Lake Tahoe. We had been concerned bringing our dog but were pleasantly surprised when we arrived to find an awesome dog trolley with cable right out front. Our dog was able to enjoy walking around and safely staying within the area while we enjoyed the beautiful porch and relaxed. We even had 3 bears visit which added excitement to our week. Hope to be back soon. Cooks little cabin is beautifully decorated and comfy.

Anna J.

-upon check in on 1/6/2017, we arrived to a handyman attempting to fix the sink, water had flooded the kitchen and living room which we had to use towels to soak up. -after 3 hours, the handyman left us with this solution to the sink problem: not to use the sink, the KITCHEN sink. He claimed that the pipes were frozen and that caused the flood. However, my husband who is a plumber took a look at the sink the next day and unclogged a huge clump of spaghetti that was actually clogging the drain -no frozen pipe -we checked into a "home" with cracked and duct taped toilet seat, stained bathroom mats, holes in the walls, dirty sheets on the bed and a giant heap of dishes and bacon grease on the kitchen counter. Dishes that were left behind from someones dry gross stinky food, which we couldn't even wash FOR someone because we were instructed not to use the sink -when I reached out to the assigned manager Friday night, he told he couldn't do anything (about the pipe or the dirty conditions) because of the snow. He offered to bring over some paper plates for us to use and I agreed -when Brian arrived to drop off the paper utensils for us to use he told me that I should tip him for making the long journey out there given the weather. I found this to be rude and in bad taste. -the garbage is every room and the outdoor cans were all full upon arrival -dirty wet towels were left in the washer, we discovered them at check in I have never stayed in such a poorly maintained and dirty place. The most disappointing was the hostile attitude we received from local management. When I called to inform him there were dirty dishes and laundry here at check in he said "well would do you want me to do about that now?" The response I got from the local management office was a bad attitude and lack of accountability. Following our stay I also reached out to the local office for resolution but I was instead ignored and my calls were not returned.