Finally found a solid pool guy ! My old pool guy could never get my pool clear and just finally…read moreghosted me .. tried to take care of it myself for a few weeks but no time ...Had a party going on and was out of town the for a week came back to a green swamp ...my neighbors pool is always clean! so I got the referral and called Eddie This guy knows what he's doing ! #happywifehappylife

Eddie came out to give us a quote and seemed friendly enough. That was about it. Every other word…read moreout of this persons mouth was an excuse as to why work was not being done. He said a part for my pool equipment needed to be serviced and replaced. When I told him that I had a home warranty that covered the equipment instead of letting him service the equipment directly, he became less than helpful. When I had the technician for my home warranty check the part, he said it needed lubricant, but I watched him service the part with my own eyes, and put the part back in one piece. Next thing I know, Eddie is complaining that the part is broken. At which point I told him that it had been serviced, and it was ready for him. He insisted that it was broken, and when I went out to verify, the part that I just saw placed back in the equipment was now broken in half. Please keep in mind that the only people to touch this equipment are the home warranty company, which placed it back in front of my eyes. I also had checked the equipment myself, and it was fine post repair. Then the person from this company comes out and now the part is differently SNAPPED IN HALF. I'm not sure if this was retaliation, or just improper handling, but I know that the home warranty company nor myself left that piece snapped in half. So, let's do the math. After which, I called the home warranty company BACK and they then replaced the NOW BROKEN backwash valve. In the meanwhile, I had paid Eddie to perform two filters cleans, one of which he hadn't completed, so I asked him for my money back for the time being as the service wasn't provided and I needed to make sure the funds were available in case needed for the repair. Then Eddie and his company GHOSTED ME. I have texted and called, left several messages, all trying to be kind and professional, none of which were returned. If you own a company, even if you don't want to provide service to a customer, at least handle your business properly and tell them just that. I don't want to provide service to you. Not hard, right? I mean, let's get mad because I didn't let you rip me off multiple times? I understand I have some issues that needed to be addressed. I have several dogs which I needed to dispose of my dogs waste, which was done when mentioned. However, how do you present yourself as a company, break the customers equipment, and then ghost on them? Watch out! Not very professional, and a little shady.

Did a fantastic job on my spa motor. Will use them again in nthe future. Communicated well and…read moreshowed up on time.

I was helped by Andrew. Very knowledgeable and found issue right away. Fixed leak and restored…read morepower. Charged the quote. Language barrier overcomed by telephone translator. My only issue was I was told he would be there at 9:00am and he arrived at 11:30am. I think the office meant he would be there between 9 - 12 am.

Your app needs serious work. I unable to access any product…read moreinformation especially the electrical data. We need to be able to access The information to help select the model we are interested in.

The salesman was rude to us. Nothing was negotiable. He didn't listen to what we wanted. Didn't…read moreseem to know his products or what we wanted. So much for doing business locally.

This is my favorite pool store hands down. Ken and Theresa are so knowledgeable, I've been at the…read moreother chain stores and they don't compare.

We've done business with Ken & Theresa for years. They are kind, friendly, honest, professional and…read morevery knowledgeable. We've never had a problem with them or their services. If you want someone you can trust to do the job right they are definitely not going to disappoint you. We will miss them when they move. They are a sweet couple. Thank you so much for all you've done for us Ken & Theresa!! God bless you both!

Oscar and Grizzly Tubs seriously saved rental income…read more Not only does Oscar maintain the hot tubs at all the properties we own/ manage but he also quickly replaced the hot tub. We got quotes for different hot tubs and they didn't compare to the one we got plus you can't beat that he had tubs in stock when all other companies said 4-6 weeks out. He coordinated with the contractor & removed the old tub and put in the new one all in 1 day. Can't thank him enough for making it happen so quickly.

After getting a message that our spa from a different company was going to be delayed another 4…read moreweeks (at least), I knew we had to figure out another solution. I contacted our spa guy Oscar and he and Loren had one on hand, perfect for us, ready to go. They're super quick, communicative, and reliable. Our cabin and deck are both situated on a slope so it was no easy task to get the massive spa on the deck but these guys got it done quickly and efficiently! I should've went with these guys from the start. These guys are both hardworking and dependable. They also have really great insight and knowledge about spas, cabins, and short term rentals. Couldn't recommend these guys enough. Thank you guys again!!

Greg from Rancho Cucamonga Pool Service came out to fix my pump. He was on-time and very friendly…read more Given the age of the pump, he could have easily up-sold me on a new pump, but instead he told me he could fix it. Not only did he fix it well, it wound up costing less than he initially quoted me. Due to an unforeseen expense that cropped up, this turned out to be the best decision for me at this time and I am really grateful for his honesty. This experience built a lot of trust between me and this company; I definitely plan to use their services next time I need a pool service (such as when my pump motor does eventually go kaput).

I met Greg through word-of-mouth My pool motor was leaking and he came out the same day. He…read moretook it apart and replaced the gaskets. He put it back together and it works fine cost $100. I was expecting a new motor & a $200 to $300 bill. He didn't overcharge me and did a good honest job. .

Danny has been our weekly pool cleaning provider for about 3 years. While he typically does a nice…read morejob with cleaning and chemical balance, he has been inconsistent with his visits and has never been very good at communications on issues. He is not consistent with the day or time of his visit and often skips a week or two with no communication. About a month ago we came home from a 3 week vacation to a green pool. I tried to call and text to no response. It has now been about 3 weeks and still no response. I have since moved services and my pool is clean again.

Danny was good at first ... always there made our pool clean ... it really helped my dad out who is…read moreolder... starting in July he became MIA and the communication stopped ... he maybe came by 5 times in 6 months ... after repeated attempts through text, calls, emails and all his social medias outlets to speak with him he never returned any of them. The bills kept coming as he always wanted payment in advance. The few times he did get back to me it was laden with excuses. The pool is in worse shape than before we hired him. Now I am left with an expensive fix just to get the pool back to normal, so another pool person will come weekly.

Outstanding Product & Service!…read more We recently purchased the Eco Spa E2 from Eco Spa West, and we couldn't be happier with our experience! The hot tub itself is everything we hoped for--energy-efficient, durable, and incredibly comfortable for two people. The hard cover design is a game-changer, making maintenance easy and keeping the heat in, which helps with energy savings. The E2 model is really the only model that would work for our small patio. Beyond the quality of the spa, we were extremely impressed with the team at Eco Spa West. From our first inquiry at the San Diego Home Improvement Show, where we met Brad and Mickey, to the final installation, their customer service was exceptional. They were knowledgeable, patient, and took the time to answer all our questions, helping us choose the perfect spa for our limited space. The installation process was seamless--despite having only 4 inches of clearance beyond the required space, their team navigated the setup flawlessly. They ensured everything was positioned perfectly before leaving, demonstrating both expertise and attention to detail. The options to run the spa with 110v makes this spa one of the few options if you don't have a 220v circuit. While the spa does run adequately on 110v it does take time to get up to temperature using the economy setting. I would recommend using 220v power. If you're looking for a high-quality, eco-friendly spa backed by outstanding service, we highly recommend Eco Spa West!

Update! We have now owned our Ecospa for 5 years and we couldn't be happier!! It looks and operates…read morejust as good as the day we purchased it. Our salesman, Mickey was great. He took the time to explain the benefits of owning this particular type of spa over the the competition. The tops flip open for use. When you're done they fit snugly over the unit. Occasionally we have strong winds here in Southern Utah with sand and dust but the water always remains crystal clear because of the unique design. If you're shopping for a spa we highly recommend you check out this one. You won't be disappointed.