Once again, Dr Gill and his team came through for us. Our girl had sort of a bad allergic reaction from a bite or some other means. Without an appointment, Vail Ranch squeezed us in. And while she is not yet recovered, she is definitely on the mend. Thank you Vail Ranch Veterinary Hospital! read more

So extremely impressed and pleased with this new (to us) Clinic. After almost 15 years at our old vet, no one really knew us or remembered us from one time to the next. And we have 6 dogs!!! Dr. Gill and his team welcomed us with open arms, professionalism, caring, and compassion. Our oldest rescue gal needed a considerable amount of extractions. The level of overall customer service and incredible job they did with her was over and above! Our last vet was now refusing to give us Rattlesnake vaccines even though we've been doing them for several years and live in wine country. Dr. Gill did not question our reasons for wanting them and was happy to oblige our request. (The other vet said we needed to teach our dogs "avoidance!" Ok, well if they don't, and we aren't home when it happens, it buys us time to get us into town!) We are so excited to have a vet clinic where we are a name and valued customer after only a few weeks! Thank you so much to Dr. Gill and your incredible team. We are so happy to have found you and make this important change! read more

Vail Ranch Veterinary Hospital - Our little punkin, Chloé, convalescing after her surgery. They even had me bring her back the next day for 5 hours of IV fluids and rest!! - Veterinarians Near Me - Temecula, California

Thank you so much for taking great care of Thor, Annie, Olie, and coming soon... Codge. You guys are so great! Love the Vet and staff! Highly recommend to anyone who wants their animals to see an experienced Vet with a great bedside manner and caring techs! read more

Fantastic and caring staff. They have been caring for our family dog for 14 years. She is in fantastic shape thanks to Dr Gill and his team.

My daughter referred me to Vail Ranch . She is picky. I can tell Dr. Gill cares about my dog, an old miniature poodle. I have only one complaint, the wait time. I don't know if they schedule too many appointments per hour. read more

Terrible disregard for patients feelings and subpar medical service. All they do is upsell unnecessary services and when you question it they tell you to not come back. I will definitely never go back and am reporting them to the veterinary medical board. Definitely stay away from this place. read more

Front desk folks are bunch of incompetents. I drove 45 mins for a first visit appointment and was literally turned away and denied the visit. What a waste of my time. Additionally, their front lawn might have a flea infestation! Don't let your dogs walk on that lawn! I walked on their lawn for less than 3 mins and when we got back into our car, my dogs were covered in little bugs. So I mentioned it and the receptionist's response was "that's not our problem." The office manager and receptionist came out to my car and specifically told me: "If your dogs gets fleas because of this lawn, we refuse to pay for it. And we want you to leave now." Oddest encounter ever! My intention was to mention that their may be bugs in the lawn. I was on the phone at the time. My fiancé heard the whole conversation. These people were unnecessarily rude, and unprofessional. read more

The primary vet is Dr Gill. I've Taken 5 dogs there since 2008. The front desk is so incompetent and Gill backed them up. I expect higher standards. My 10 # dog just had his 4th knee surgery there today. $16,000.00 in knee surgeries there. The surgeon, Dr Shign??spelled right? Dr Shign is a fabulous vet and respects everyone. talented vet, very professional. But he's only there about 8 hrs a week. Dr Gill tried to convince me at last surgery that my dog had a allergic reaction to meds behind his top neck. I believe the heating pad used on him scalped him. His hair won't grow back. Another vet already told me it's from too hot of a heating pad in postop. I'll be posting pix as soon as my little guy gets his cast off. I don't know where Dr Gill is from but he's got no respect for women and tries to intimidate women so they won't complain. When I called Dr Gill on the whole thing today he told me to find another vet. Unprofessional and yells lot's. We had a huge argument in the lobby. His desk staff is incompetent and lackadaisical and only want to take money. The surgical nurses are great and he's had a huge, big turnover at the front desk. Very low standards. My baby has a permanent 4"scar where hair won't grow back on the top of his neck. when my baby heals, I'll be taking legal action. I've got all the original pictures also. I told him to shut up and he had a fit. I've no respect for the horses ass. Gill told me Blackie Joe can't go back tmrw . He's still got the IV hookup in his paw and a cast on the surgery site from today. He's money hungry and can't control his temper. I'll be posting those pix soon. The front desk staff has no empathy for animals. It's a horrible place. I'll be following up. Please hear my plea and don't take your pets there. Dr Gill is a bully and always has been. He will not ever respect women. Melody, Menifee Ca. read more

As a pet owner it is important to feel comfortable and confident with the veterinary care provided to our furry friends. During my recent visit to the veterinarian I found that the doctor was unable to provide with the proper answers to my questions regarding my dogs health. When I asked concerning questions based on the previous consultation, the vet failed to address my concern adequately , leaving me feeling uneasy and unsure about the care provided. As a medical professional, It is essential for a veterinarian to listen to their patients needs and concerns and provide them with accurate information and guidance. Unfortunately Dr. Gill did not provide the proper experience in this case. Overall I was disappointed with the lack of communication and the inadequate ability for him to communicate with a patient who was asking fair questions. I hope that in the future , Dr.Gill will take a more attentive time and thorough approach to their patients needs and concerns especially when it comes to educating patients. You are the vet ! read more

We have been to Dr. Gil and his staff for over 7 years now. They are always wonderful, treat our animals like family, and provide discounts when they can (like the dental stuff we had done recently). Our dogs have been here for minor things as well as big procedures where they are put under anesthesia. The only time I've ever taken my dogs anywhere else since we moved to Temecula was when the office was booked out & I needed to get my fur baby in immediately. I've had some good experiences at other offices & hospitals, and also a few bad. Any time I have a choice, it's back to the crew at Vail Ranch Veterinary Hospital. Thank you VRVH for taking care of our fur-family!!! read more

See all

We just moved from the Bay Area in April 2020. We have had 1 visits to this Vet since moving here and today's failed attempt to schedule. Visit 1. We went there for a check up for our Yorkipoo "Gracie" a few months ago. They assured us that our dog needed full blood work which cost us around $500 and our pet insurance would not cover the cost. The blood work came back all perfect with no issues. Our other vets would never have recommended such a unnecessary blood test unless there was a big concern. Today our dog was yelping in pain and had a fever. I called for an emergency appointment and the receptionist said they couldn't see her until Wednesday. We explained she was in pain but she didn't care and wouldn't even attempt to accommodate Gracie. We instead were able to get an emergency appointment at Care Animal Hospital even though they were also fully booked. After X-rays, It turned out she had 2 bad disks in her spine that was causing pain. She also had a ear infection which compounded the discomfort and fever. I can't recommend Vail Ranch Veterinary Hospital based on these 2 experiences. read more

Dr Gill has taken excellent care of all our dogs. He genuinely cares and his staff is also kind and caring. We have moved out of state and we miss this practice dearly! read more

I've been going to Dr Gill for 12 years and today was my last day. Every time I set an appointment the waiting time is sooooo long. I walked out without seeing Dr Gill after waiting 1 hr. and 45 min. If you wait long enough, they put you into a little room. Just know that's half your wait. Now the fun stuff starts the rooms are so cold. Enough is enough, IM DONE. read more

Have been using Vail Ranch Veterinary Hospital for over ten years. Dr. Gill and his entire staff are wonderful. They are caring, professional, and always willing to go the extra mile for my fur babies. read more

Very friendly, polite, and professional staff. They understand when your puppy has an 'accident' and will help you out without any issues. The Veterinarian is very helpful and knowledgeable and explains everything in words is normal people can understand. I have been taking my pugs here since we got them. Highly recommend bringing your best friends here! read more

Dr. Gill and his team are the only vet and staff I trust with my dachshund Watson. I couldn't ask for more compassionate caring people caring for my boy. Genuinely Watson gets excited to see the team when we arrive. They have taken care of us in emergencies, routine care is a breeze and they always put Watson's best interest first. read more

DO NOT TAKE YOUR PETS HERE!!! If I could could give this clinic negative stars I would. I took my dog in to get his leg checked out and they suggested I get a surgery done and claimed it could be thousands of dollars. So I wanted to get a second opinion so I went to another vet and got the surgery done there. I have been a loyal customer to Vail ranch Veterinary Hospital and there was no previous misunderstandings up until I recently received a letter telling me that we cannot take our dog Captain there anymore. I called and Andi was rude and did not give me clear reasons on why we cannot go there anymore. So that leaves me with one conclusion. They're not all about the pets and their customers. They want money and don't care and respect their customers. read more

I sincerely know how much people love and care about their pets. My adopted dog Senji was attacked by a coyote and needed medical attention. I immediately called our Vet, Dr. Gill to have him take a look at her. He and his staff were able to fit her into their busy schedule to take care of her wound and to provide her with the medicine she required for the pain and any infection she might incur. Long store short, I really appreciate Dr. Gill and his staff for taking care of my dog in her hour of need. And to let everyone know that my dog Senji is back to her old self. Thank You Dr. Gill! read more

They said first timer's exam is $30. We found out on the reciept that they charged us $60. We also waited over 2 HOURS past our appointment time. Watching everyone who came before, AND after us, leave. We were one of the last cars left in the parking lot. Their excuse for both problems: "Because it was a double booking." Full Review: We made a appointment the day before. 12:00PM, and they said it was a 30 dollar visit for first timers. We arrive at the time, and they have a sign that says call us when you arrive. I call and the woman on the phone changed the appointment to a double booking, and it changed to 12:30PM. WE WAITED 2 HOURS PAST OUR APPOINTMENT. Watching everyone before us leave, and the everyone who came in after us, come in and go. They seemed to accept everyone's pets right when they arrived, or they only had to wait for 10-20 minutes until their appointment. Their excuse for us was because we had a "double booking". In between 30 minutes during the wait I had to call, because I was afraid our appointment was skipped. They said because its a double booking, we had to wait longer. In our third time (in between 30 minute breaks) of checking and asking, they finally accepted us. In the end, they charged us 60 dollars for the visit alone- (not adding the antibiotics cost) And when we explained that we were told that they charge 30 for first time dogs, once again they said. "Because it was a double booking." Some of the staff seemed friendly, and the Doctor himself seemed to care a little about my dog. 30 dollars may not seem like a lot of mone to be overcharged with, but the way they did it with us ONLY FINDING OUT WE WERE CHARGED 60 ON THE RECIEPT, felt underhanded and sneaky. And it felt like the "double booking" excuse once again, (when we asked) was just only an excuse. We kept it cordrial and polite from start to end. But can't help but leave feeling like we got screwed over and our paitence was really tested. In the end, our dog did get vaccined and her foot patched up so nicely, the job was done. And I appreciate they told me how to do aftercare for my dog, however the rest of the experience was too negative and was enough for us to decide to try another vet. We recently moved to Temecula. And this was our first try at a vet in this city. I hope the others in this town wont treat us like this. read more

Love the staff and doctor. They truly care about your pet/child. Always willing to go the extra mile.

Basically one of our cats was having a recurring issue with her anal area. She had black material and poop on her and no matter how much we cleaned her it kept coming back. The area was very red and irritated. We Took her in first time, she was given an antibiotic shot and we were told her glands were full and one of them had some skin blocking it which they removed. Sent home and told to call if any other issues. The issues still kept occurring and getting worse. She began scooting her butt and pooping outside litter box. We took her back in. This time we were told she is just a fat cat who cant properly groom herself, given another shot and sent home. A few days ago she began peeing herself and her whole anal area was swollen. I took her back in. I could not go in with her. Within 10 minutes I saw the dr coming out. He came up and said did I have the fat cat. I replied "sadie?". He was angry and told me sadie had bit one of his techs and I should have warned them she was a "difficult cat". I was a bit taken aback at his demeanor and the way he was speaking to me. I said I'm so sorry she got bit but clearly sadies upset and in pain. He was still angry and kept telling me it was my fault for not warning them. I told him they have seen sadie multiple times and always worn gloves. He kept trying to say he had only seen her one time. He then said I saw no swelling with sadie today. I asked did he need to see the pictures I had and did he even look at her. He kept telling me it was fat pads. I kept trying to tell him of the new issues such as peeing herself and the swelling but he kept speaking over me and was very argumentative with me. He suggested some things he could do but at that point I said I thought it would be best if i took her elsewhere after the way he had been speaking with me and blowing off my concerns. He did all of this in front of my 3 children who were in car with me. My husband called back later to speak to them regarding this awful experience. The woman he spoke to admitted the girl who was bitten was not even a tech but one of the front office girls because they were short staffed. So this girl should not even have been handling sadie to begin with and especially without gloves on. I dont think he looked at her at all. We took her to another vet the next day and had a clear diagnosis within 45 minutes. Sadie was diagnosed with a bad bladder infection and inflammation and swelling to her hind end. This vet said they were definitely not fat pads but hard tissue swelling. They gave her a steroid shot and antibiotics. Today she is looking much better and is returning to her old self. The swelling is going down. If we had listened to Dr. Gil who knows how much worse she would have gotten. I am including a picture of sadie from the day we took her in. He claimed all looked normal. read more

Vail Ranch Veterinary Hospital - You can clearly see the swelling and pee on her fur. He claimed this looked normal and no swelling was present. - Veterinarians Near Me - Temecula, California

Dr. Gill and his staff are OUTSTANDING! We've been bringing our 2 Minnie Aussies to them for years and have always been very happy. They go way above and beyond and their love of animals and caring is crystal clear. We just rescued a German Shepherd middle aged dog who followed our daughter home 3 nights ago. This beautiful and friendly dog had no collar and was very skittish. We called Vail Ranch and asked when can we get her in for a check-up and even though there was no same day appointment available they put us on a call-back and did call within an hour so we brought the dog right over. Poor dog was so afraid to even go into the building but the staff patiently worked with and calmed her down to get her to come in. Once in they all were so sweet to her. Then when Dr. Gill came into the exam room he and his assistant both immediately got on the ground to come down to the dog's level and calm her. Their love of animals was so evident. And the dog really sensed it too. We can't say enough of how great they are and how much they care. We highly recommend them. read more

I took my 13yr old basset in for some cysts. Dr Gill and the amazing staff were wonderful. From the moment we got there to the time I paid the bill. We had great care for our fur baby. Very realistic treatment plan. And the bill was so reasonable. Thank you so much for getting us in quickly and taking care of our baby. You are our new vet for sure and I will be recommending you to anyone I know needing animal care read more

The best of the best! We have been taking our dogs to Dr. Gill for over 8 years. His staff are always friendly, informative, and caring towards every pet! Dr. Gill and his staff absolutely LOVE all of their patients! They have gone above and beyond every time. Whether that is scheduling my dog for last minute vet appointments or helping my dog when he needed a last minute blood transfusion. I could never recommend a place more than Vail Ranch Veterinary Hospital! *I also love that facility is always clean. read more

Dr. Gil and staff had been taking care of our beloved KoKo for over 13 years and provided the best care possible. Unfortunately KoKo passed away December 16th of old age and although our family was saddened over his passing, we knew that he had the best care imaginable. Dr. Gil and his staff made our difficult situation as tolerable as possible. He was very compassionate and sympathetic to our loss, personally counseled us and presented KoKo when we picked up his remains. Hats off to Dr. Gil and his staff......we will continue to see you for all our beloved pets. Thank you for being there for us and our pets. Bruce and family read more

This is an outstanding place to bring your pet dog, cat etc. We have been seeing Dr Gil there for over 10 years. He is what I would call an "animal whisperer." He doesn't say anything when he first starts to examine our dog, he just looks into her eyes and very calmly strokes her. He's communicating without words. We have found Dr Gil to be very honest about our options, to treat or not to treat and what is the likely outcome. His clinic has the latest in technology, testing, surgery and treatment. Because of this the practice has expanded significantly and unless it's a life threatening emergency you might have to wait to get an appointment. Well worth the wait to see this incredible vet! read more

I have been taking my dogs to Dr Gill and staff at Vail Ranch Vet for years they have ALWAYS been great, recently Dr Gill did surgery on my little Yorkie "Molly" and they all took the best care of her and her surgery went very well she is as good as new and at 12 yrs of age that's saying alot. Thank you Dr Gill and Staff. read more

Vail Ranch Veterinary Hospital - Molly is resting comfortably after her surgery! - Veterinarians Near Me - Temecula, California

Amazing staff and Dr Gil is wonderful! You can tell they all love what they do and they really want to make a difference. Hands down the best place to bring your four legged family members!! read more

Had a prescription for Science diet from a local vet. Took it to this office to see if they had the food in stock as all the pet stores were out. They refused to sell me any saying they don't accept prescriptions from other doctors. That I need to make an appointment and be seen by their doctor. I have never heard of such a thing, sounds like they just want money. I went to Butterfield Animal Hospital and they sold me the cat food no problem. I know if I'm ever looking for a vet it wont be this place all they care about is money apparently. read more

Would give negative stars if I could. DO NOT BRING YOUR PET HERE! I was charged $900 for my cat to have an iv, x-rays, blood work and some anti inflammatory shots. Ridiculous prices and the x-ray cost me around $200. I never received the x-rays and they are refusing to refund me after 6 months of waiting from my one and only visit. read more

Wow. Finally a great Veterinarian!! From the front staff to the vet tech and the Doctor, so friendly and helpful. We have tried every other veterinarian clinic in town and this was my best experience yet. We foster dogs for a few rescues so it is very important that we have a veterinarian office that will work with us and be informative and fair. Hats off to Dr Gill and his staff. I will recommend Dr. Gill to my friends and coworkers. Thank you from the Agnello's and Halo read more

Vail Ranch Veterinary Hospital - Veterinarians Near Me - Temecula, California

Our lab has an ear infection and we brought her here and they noticed a foxtail in her other ear. For starters they wouldn't give us medicine for the ear infection until we went through a procedure for the foxtail so we couldn't start fixing the initial problem that we had before our visit. We paid to have her seen and they quoted us a price to remove the foxtail and quoted us for having to give her medicine for the procedure which was fine and the price was high but we wanted to just handle this issue. The next day (today) I came in for my appointment and the price was $100+ more and they added a bunch of hidden fees? Why quote someone a price before you add the fees? By the end of the day if I had went through with this I would have spent over $400 to remove a foxtail from her ear. I decided to go someplace else and only spend the $50 just to have her seen. That's insane, and I wish this company could have been more professional since they are located close to home. They look for any possible way to make a quick buck and the love for animals isn't there. Raising prices last minute instead of helping hurt animals? Disgusting. EDIT June 8th We went to the next place called Butterfield Animal Hospital and guess what? No foxtail was in my labs ear. This place would have charged me to put her to sleep, the procedure itself, keeping her there "hospitalization" and would have got $400 out of me for absolutely no reason. Most of you that visit here trust what they say and just pay and I'm glad I didn't fall for it. My lab now has the medication needed to fix the ear infection and it's no thanks to this place. Go to Butterfield Animal Hospital and they will charge only $25 to have your animal seen rather than the $50 I wasted here. They actually know what they are doing and don't lie to make a few bucks. read more

Today we had to put our dog to sleep. Her name was Daisy. We were visiting Temecula. We called so many vets and this office took us in even tho we weren't their patient and treated us like family. Thank you to the Vail Ranch staff for fitting us in and having compassion for our situation. we will miss our Daisy so much but we want the community to know this office treated us with kindness in a difficult situation. read more

A zero rating still not available. We severed ties with vail ranch. After repeated visits prior to severing, we spoke with the vet about our dogs condition and the meds (she was on gabapentin) not working. We described her symptoms being lethargic and very unstable on her back legs. Long story short, after we severed ties, I took her off the gabapentin and she improved immediately. She's a new dog. I looked up the medication when used by Great Danes and larger dogs. Sure enough, it causes drowsiness and a wobbly effect on the back legs. When we spoke to the new vet, she indicated it's not for every dog and she would not typically prescribe it for the dog of our size. Further she voiced a concern as to why the prior vet did not take her off of that medication. I asked her to look at the records that were requested the month prior from Vail Ranch Vet. She didn't have them. In fact they requested them a month ago and they were told they needed to talk with the vet. They called again that day (Friday) and told the same thing. I called Monday morning and was told the same thing despite their ability to talk with the vet two separate days after the 2nd request. This validated my reason for wanting to leave then initially and my frustrations. This ongoing issue of micromanaging and control issues coupled with zero follow up, just unlimited excuses are the reason you should beware of this vet. When they say there is only one vet and so many patients he's unable to get everything answered tells me it's a money grab not a properly balanced patient to animal ratio. read more

Any seasoned vet would've known that my dog didn't have parvo just by looking at her. Got ripped off. Wish I would've called around and talked to friends before I went. Nurse was condescending and so was dr Gill. read more

We recently moved into the area from Orange County. Our dog Max injured his tail. We called several veterinary clinics and could not get an appointment. Then we called Vail Ranch Veterinary Hospital. They were so compassionate and helpful, they checked with Dr Gill and he was able to double book us and get us in the same day. Dr. Gill and his staff were amazing with such short notice. It is so stressful to find a new Vet you can trust with your fur baby especially in a new area but they made us feel welcome took great care of Max and were reasonably priced. We have found our new Vet!! I would highly recommend this office to anyone looking for a veterinary clinic. read more

Went today for the first time, and I'm so glad I did. Everyone was very welcoming and friendly. I had made an appointment on the phone, and was able to get a same day appointment, which was absolutely fantastic. It kind of felt like family. I never had met any of these people before, and they were just so incredibly helpful and patient. It was clear they loved their jobs, and loved the animals. Dr. Gil is incredibly intelligent and really personable. It's clear he knows what he's doing. He's very professional and just straight up. I'm pretty sold on this being my vet from now on with my dog and any other future pets. read more

Have you ever had a veterinarian that treated your animal as if it was their own? This is how I feel each and every time we visit Dr. Gill. To put it simply, he is amazing! He cares so very much about the animals he treats! I'm so thankful to have such great care for my dog. His staff is equally amazing! They are friendly and ensure your needs are met. I've never been greeted with anything but a smile. His new facility is clean and spacious. If you're looking for a vet, look no further! read more

We took my German Shepard into the vet to be seen because something was obviously wrong. She stopped eating and had severe diarrhea. We couldn't go back with her which we understood due to covid, but the doctors never once talked to us and we finally called to asked what was going on and the doctor then proceeded to say, "I vividly remember talking to you and your husband" well that was totally BS because my mom was the only one who took my dog that day for me. We paid for a the visit, medicine and a stool sample, also was told she needed a dental.... we know she needs one but that's NOT why she wasn't eating. They didn't look in her mouth at all bc a note in her chart said she needed a dental. I was told I could bring her back for $40 or go elsewhere. If they would have looked in her mouth, they would have seen that she has an infection and needed antibiotics. I personally think the doctor was scared of her and didn't want to look in her mouth based on our first appointment when he asked me to hold her head.... I don't understand, if he was too scared of her then tell me and I would have went somewhere else in the first place. She's honestly the biggest love bug baby ever. Instead, we took our business to Butterfield Animal Hospital. They helped her and got to the bottom of the her situation within minutes. read more

So we went here today for the first time, just to get a second opinion. I loved it here. First, I called yesterday and was able to get an appointment for the next day. That's almost impossible at my old vet. I also really liked the vet, he was very nice and knowledgeable and even the staff was great. Bonus: free drinks in the waiting room. But seriously, this place had the old town feel that I miss from my other place. I found my new vet, and with 3 dogs, I'm normally always going for somewhere. Update: so I took my German Shepherd in during Covid-19 but it couldn't be helped. They didn't allow me in with them, ok whatever, but the complaint was she stopped eating 2 days ago. I ended up giving her canned food and she ate it but got diarrhea real bad. I needed her to be checked out. So, they tell me to give her medicine, I did decline the SR blood panel for 200 bucks, but got medicine for diarrhea and canned food from them. Never once did I speak to the doctor, just stayed in my truck. Well I call today to see what's going on with her since she has this lump in her nozzle area and I think it's her teeth. Well, the doctor " vividly remembers speaking to me and my husband" and bla bla bla. Guess what, I was alone. And when I tried to get her in to be checked out again, this time with me in the room, they said I would have to pay more money or go find someone else to get a 2nd opinion. Seriously.......I truly don't think they looked at all in her mouth. Not at all. Now we have to go to another vet to have her checked out. First time we went there he was great, not now. Maybe it was because it was busy but she is my baby and I deserve to at least speak to the doctor who saw my dog. Now I'm sure they didn't look at my dog Update: we needed up at Butterfield and they have taken care of my baby. Won't be going back here again. read more