We have been looking to buy a new car for a bit and decided a new Toyota was the way to go. We were…read moreundecided on model, waffling between the Highlander and 4Runner. What we soon discovered is finding these cars in stock with the options we wanted was not as easy as we thought it would be. Enter Cisco.He was an absolute star in finding our car. We were picky, not only about color, but also wheels and extras.What we wanted seemed to be a unicorn, but he persisted and found our dream car within a couple of weeks. What wasn't on the car he found was easily added at the dealership after delivery. Cisco was patient, knowledgeable, honest and kind. We never felt pressured to buy even though we drove several SUV's to find the model that worked for us. We could not have asked for a better car buying experience. Cisco kept us informed throughout the process. Marco handled the financial aspects and got us out the door with our new car quickly. Kudos to Toyota Salinas for a day stress free buying experience! Need a new car? Go see CIsco at Toyota Salinas.

Here's a polished but still firm 1 star review:…read more I was really disappointed with my experience at Toyota Salinas. I booked an appointment online for 12:30 PM and drove about 20 minutes to get there. When I arrived, I checked in at the front and was told to wait in my car because someone would come out to help me. I waited about 18 minutes with no one approaching me, so I had to flag someone down myself. After that, I was told there were 13 cars ahead of me and it would likely take around 4 hours before they could even get to my car. At that point, I was confused and frustrated because I had booked an appointment. They explained that the appointment time was really just a drop-off time, which was not clear when booking online. The whole process felt disorganized, slow, and inattentive. The customer service was poor, and I felt like my time was completely wasted. If appointments are not actual service times, that should be made very clear upfront so customers can plan accordingly. I would not recommend coming here if you expect timely or attentive service.

Maria was amazing to work with throughout the purchase of my Honda Civic Type R. She took the time…read moreto understand my budget and worked with me to adjust the loan term so the payment fit comfortably within what I was looking for. She was professional, responsive, and made the entire process easy and stress-free. I truly appreciate her dedication and would highly recommend her to anyone looking to buy a car. Also a big thanks to Angela too. She did a great job with financing me with a credit Union as well! Very approachable and welcoming dealership. Highly recommend!

Do not purchase service plan when you purchase your car…read more I paid $2500 for a 5 year service plan... I've had my car for three years and it turns out that I was only allotted six oil changes during that time. The service counter quoted me $174 for my oil change. Quick Math tells me I was ripped off I paid over $2500 for service that would've cost me $1000... I asked to see my contract and it clearly says five years and nowhere does it say in plain English that you are only allotted six. Looking at the contract, it looks like I had 12 oil changes for five years Obviously these guys are snakes and will tell you anything to sell. I'm mad at myself for falling for this scam, but I'm more mad at them for pushing people to buy stuff that is clearly a rip off. Obviously always read the fine print

Frank Jr and his team did an excellent job at providing us with exactly what we were looking for at…read morean affordable rate. We are very excited to start our new journey with our 2019 Ford 250 Transit! Thank you!

Second time buying a used car and I knew I was gonna regret it all over again. Got the car…read morementioned it needed some stuff done and have never heard back from them to get it fixed. Now they don't wanna pay their part and say it's off their little warranty and I gotta figure it out on my own. Piece of shit and someone there had the nerve to ask if I wanted to trade in the vehicle to get another piece of crap no thanks I'll have to fix this since it's our only reliable vehicle even the recommended mechanic said there's been several vehicles from them that have the same issue after a while

Everyone was super nice and worked hard to me get me a good deal on a brand new car. They even gave…read moremy daughter a piece of pizza because she was hungry and waiting For a while.

It's not often that I would give a positive review to any company that deals with automobiles but…read morethis is an exception. I live in Florida and I have a service plan with my local Mazda dealer. I took my CX-5 to Cardinale and was very happy with the service there. Desmond, the service advisor went out of his way to help me and make sure that I got the service that I needed. He is very knowledgeable and answered a number of other questions I had about my vehicle. I can't speak for the sales department, but the service department is top-notch.

Thanx Luis and Ali you guys made it fun and easy to buy my sons first car!!! He loves it and great…read moreprice !!?

Salinas Motors helped me out with a great vehicle and really worked with me and my financial…read moresituation. I am very grateful and would highly recommend Salinas Motors to anyone. They were very easy to work with and helped me out with all my questions. They really are there to help people get into a vehicle with what ever means they have to work with when most companies wont. Thank you guys!

Broken promises and incompetence... At every level. We saw a car online and called them to ask if…read morethe car was available and ready, we were ready to buy and we didn't even want to negotiate the price, so the whole process should have been done quickly. I also had a pre-approved loan for the total in-hand and ready to go before we walked in. We got trapped in the dealership for a total of 4 hours, they made us sit in the lobby for over 30 minutes waiting for nothing before any paperwork showed up. Something that should have prepared while we were making our way over. After telling us how much they appreciate the service of our military members, they then let us know that they will not accept checks from Navy Federal Credit Union. We were forced to go with one of their lenders, even though I already had the check in-hand. That would have been nice to know before I already spent an hour in-store! So I had to take an extra hit on my Credit when really I should have just walked out. Luckily my credit score is high enough to take it. We sat for an hour waiting for them to find a loan for us, and we got a lot of rejection letters only because we ALREADY HAD THE DANG CHECK FROM MY BANK so of course new lenders aren't going to want to accept to give a second loan to someone! Whatever, we had already been there for so long, I was not leaving without this car at this point. We then sat there for another 90 minutes while they "finished the paperwork..." but didn't give us any idea of how long that would take so we could have used that time to do something other than sit there and do nothing! (This is hour 3 of trying to entertain our kiddo while we wait by the way). After that 90 minutes we went into some other guy's office and re-hashed all of the information from the past few hours all from scratch. It should have been an email or that other guy should have been present the whole time! He was just walking around the store we saw him several times just strolling! At the end of the transaction when everything finally went through, Walid, the salesman, said we would have to wait another 30 minutes for the car to be detailed. WHY in the last 4 hours was the car was not cleaned?!?!?!? Crazy. After we walked out we discovered that one of the two keys had a dead battery. I asked Walid if he could help get us a new key battery and he said he would "look into it." Fine. I waited a month and then emailed him about it, and he replied over two weeks later saying that he would ask the parts department if they had a key battery for us. It has now been six months and we haven't heard from Walid or BMW at all! All of their claims about caring about their customers are false. They got their money and now they have no interest in continuing to provide service, even after they say they will.

I drove nearly two hours to BMW Monterey to view a Certified Pre-Owned 2023 BMW 230i and authorized…read morea hard credit inquiry in good faith, expecting the vehicle to meet BMW's CPO standards. Before making the trip, I specifically asked the sales representative to inspect the car and disclose any issues so I wouldn't drive that far unnecessarily. I was told the only noticeable issue was a small scratch on the cupholder lid, so I proceeded with the visit. When I arrived, I noticed a few scratches on the trunk and two on the driver's door, one of which was several inches long. While not ideal, I understood the car is used and wasn't overly concerned. I was irked these weren't disclosed, but was still being realistic. What did concern me was discovering two visible rock chips in the windshield directly in the driver's line of sight -- a safety and visibility issue that should not exist on a certified vehicle. I took photos at the dealership because the damage was obvious. Again, these were not disclosed to me before my almost 2 hour drive. (Pictures attached) Despite raising this, no offer was made to repair or replace the windshield and no alternative path forward was provided, so I ultimately walked away despite strong interest in the car. The sales representative even mentioned the car was "probably going to auction anyway," which made it feel as though there was little interest in actually selling the vehicle to me. When I asked to escalate the issue, I was told the General Manager "wouldn't take a phone call on this." I was then assured the Used Car Manager would contact me, but no one ever did. I followed up by email myself and received no response. Between the CPO issue, the credit inquiry, and the complete lack of follow-up, the experience felt dismissive and unprofessional. If this is how BMW Monterey handles concerns before a sale, it raises serious concerns about how issues would be handled after one. I expected better from a BMW dealership.

I just bought a new car from My Kia. I've now bought 4 cars from them over the years. When I go…read moreto buy a new car, it's the only car dealership I've even gone to buy a new car. I like cars made in Asia and think they make the best cars for your buck. I've never to have a major repair done on any of the cars I've owned made in Asia. And I've owned 8 of them. My salesman, Mike, was cool. He never once pressured me to buy a car. if he had said, 'What do I have to do to get you into this car today?" I would have walked out. But he didn't. I've never been in sales, but I do know about that "Always closing" selling technique. I stopped by about 4 times to ask questions about the car when I went to Home Depot or Kohl's on an errand. I first saw the K-5 about 4 years ago and thought it was the best-looking car of the similar cars made by other car makers, but I wasn't looking to buy a new car then. So, when I decided it was time to buy a new car, the K-5 was my first choice. I'm well aware they sell cars across the street. I went home and figured out what I would be willing to pay for the car. I went back; test drove the car and made my offer. Mike took my offer to somebody, I've never figured out who they are, and within 15 minutes, they accepted my offer. I was satisfied with the deal and assume they were too. Then it was on to all the extended warranty stuff. Tino was cool too. He knew I was interested in that and didn't push me. He just did his job. If I didn't think this was going to be a good dependable car, I wouldn't be buying it. At 77 years old, this is may be the last car I buy. But if I do buy another car, My Kia is the first place I'll go.

Horrible experience with them. Just tried making an appointment for our Kias at work, the women was…read morecompletely rude. Happened 5/22/26 at 3:40 pm or so. Would never recommend this place for any type of business. I understand that not everyone might be like that working at that business, but that women represented the organization horribly.

Otis doesn't remember me but I knew him 45 years ago when he got his first car salesman job here in…read moretown. Nowadays, I see him around where he's a popular regular and supporter at all the local car events. I don't know for how long but I know he's had his location for decades now. I live near the Otis Auto Sales lot. I had a couple of well used 90s vans I wanted to trade in for something newer and for about 2 years I have been walking by checking out vans on the lot. It's hard to find a used van that's not worn out. About 3 days ago I eyed a new arrival 2004 Astro / 150k mi, passenger van that was priced right but this one was different. I've been around used cars for almost 50 years myself and I can say without doubt, that this is maybe the cleanest 10+ year old used van I've ever seen. I had to look hard to see any signs of wear anywhere. I made my deal with Otis, got more for trade-in that I thought I would get and left feeling a little like I took advantage of him. I had to fix a broken vacuum line to the vent control that is common to that model and I replace the serpentine belt cause it was stretched and squealed some. Overall, the transaction was courteous, professional and without concerns. Thanks Otis. Nice dealing with you. GVSmith.

Horrible experience last year at the fair grounds at his parking lot (not sure if its his or he…read morejust collects money) He was pounding on our truck and when my other half told him to stop he threw the money at us and proceeded to yell and act violent scaring me 5 year old at the Time who is now6 and not wanting to go to the fair because of last year and doesn't want to run into him. What this person said below is 100% accurate and he should be held accountable for his actions on how he treats people. Psychotic experience. This guy is unprofessional, meets problems with a violent threat and for some wild reason, he thinks he is intimidating. When he goes to a posture of violence and it doesn't work out for him, then it ends, he breaks contact. Then this coward has the gall to go to the police. Then the police contact you. This guy is unhinged, unpredictable and then tries to use the police as a retaliatory tool, when his childish threats don't pan out.