The plastic surgeon coordinator / scheduler is extremely rude and condescending! Today, at 3:30, I…read morecalled in asking to speak with a certain person (after leaving a voicemail twice in three days). The coordinator proceeded to tell me I was calling the wrong area and that every time I leave a message she has to forward my call (huffing and puffing). I proceeded to TRY and ask her what number I should be dialing on the IVR - before I could, instead, she just ignored me and transferred my call. I was unsuccessful in reaching my person I needed, so I called her back to let her know that if she tells patients they are directing their calls to the wrong, area she should also provide them with a solution ex: tell them where to dial and that she was extremely rude. She then said, "your agent is ready do you want me to transfer you now?" I said "I'd like you to not be rude and then transfer me nicely!" She then said "oh, sweetie, I hope you have an amazing day!" In a condescending tone, transferred me with no apology, and my agent I needed was not available. "Great staff?" Not the plastic surgeon coordinator!

I had an umbilical hernia mesh procedure done here at the recommendation of my primary doctor. At…read morefirst I was very impressed with their communication prior to the appointment. I filled out the pre surgery paperwork, noting that I was allergic to OxyContin, Percocet and any other opioid. Not because I have an addiction issue, but because I am actually allergic to them. Like deathly allergic. I am also allergic to penicillin. I appreciate that they were also very transparent about the co-pay costs ahead of time. When I got there first thing in the morning the they quickly ran through the paperwork with me and I advised them that they didn't have my allergies listed. They corrected that and gave me a wristband noting them. A very nice girl then whisked me back to pre-op noting my wrist band and asking me to verify what my allergies were. When she put me on a gurney and gave me a warm blanket I noticed it had some gummy residue substance on it which caused me to raise my eyebrows. After that the anesthesiologist came in and gave me a rundown on what he was going to do which was reassuring. Then I met Dr Damore who barely looked at me while he gave me a rundown on what he was going to do during the procedure, and then in front of the nurse told me that he would make sure to prescribe me a minor opioid (I forget the specific brand) afterward to help with the pain. I told him that was a hard negative, holding up my wristband and saying I had already advised them at least twice that I couldn't take them. He finally looked up at me and said "Oh, well then alternate ibuprofen and acetaminophen every few hours for it." At that point I almost walked out but I was there so I said screw it, let's do this. The surgery went well. The day after my surgery I got a call from my pharmacy advising me that my (I'm deathly allergic to it) pain medication was all ready to be picked up. To say this troubles me is an understatement.

I love Trinity ENT so much. I had a sinuplasty and turbinate removal after an extremely painful and…read morelong battle with a double ear infection in 2022. This helped me IMMENSELY with my quality of life- allergies, breathing, etc you know the basics. The staff was INCREDIBLY kind and super knowledgeable. They even offered to play music of my choice during my procedure- I chose Frank Ocean for max vibes. I just left their new office with my partner who has a HOST of ENT-related ailments. We made an appointment just three days ago and they were already able to see us! Everyone was super kind and willing to listen to him explain his symptoms. They all took their time explaining the medical issues with us, breaking down different treatment protocols, and exploring payment options. Thank you Trinity!

While the staff was friendly, I did not receive personalized care for my specific situation/need. I…read morespent 15-20 minutes with a PA, who took my medical history. She stepped out for 5 minutes and returned to inform me "the doctor" insisted I need an MRI. I've been dealing with severe hearing loss for 15 years and don't present symptoms which warrant an MRI. Particularly from a doctor who never even spoke to me. It felt like a checklist visit and they refused to take any action unless I had an MRI. It's sad we must advocate so aggressively for quality care.

I've seen both doctors and they are great! Very thorough and quick w ideas to fix any ent issues…read moreI've had. I appreciate their warmth and care.

I saw Dr. Smith recently. He is very professional and caring. He told me with confidence that he…read morewould take care of my illness. The whole crew was friendly and professional.

Great Appoint On time, listened well and informed me what was going on. I would recommend this…read moreclinic with no hesitation.

My husband went in for EXCRUCIATING unexplained ear pain, talking ear pain to the physical touch,…read moreputting a shirt on, etc. The MA was checking vitals and shoved the tool in his ear and didn't even apologize, just said "oops" when my husband jumped from the pain! The Dr wasn't any better! He said "I have no idea; let me remove wax" and we forewarned, AGAIN how sensitive his ear was to the touch, and he proceeded to grab his ear without any sensitivity and then during the process of removing wax with a vacuum dug in and when my husband said it hurts really bad while his leg was shaking from the pain, the Dr didn't stop and said "oh it's not that bad"

Let me preface this review by saying that I specifically sought this doctor out due to positive…read morereviews from my PCP and an understanding that she would take my concerns related to endometriosis seriously. I recently visited Dr. Sodoma on March 31st, 2026. Her office staff are delights, and I enjoyed the atmosphere of the lobby. I booked this appointment due to concerns related to endometriosis as I have a diagnosed and documented connective tissue disorder (hEDS), history of ruptured cysts and painful, heavy periods, as well as severe abdominal pain and inflammation that landed me in the ER. My PCP and the ER doctors also felt that I needed further investigation into endo, hence my FIRST gynecological visit. I also recently started going to doctors again due to my medical trauma of ignorance, distrust, and gaslighting due to my hEDS. I sent my scans to her office so she could review them before the appointment, but the MA or nurse let me know that she was actively looking over my documents right before entering my room. I sent them a week before. I have a phleb certificate, almost my bachelor's in health sciences, and am pursuing a masters in biomed diagnostics. A "rare" connective tissue disorder has also made my skills in research and comprehension of medical journals, studies, etc. very strong. I found certain things that concerned me and wanted to speak with a professional about this issue. I did not know who Dr. Sodoma was when she entered my room. She did not introduce herself at all, I just had to trust it wasn't some random person. Additionally, she sat in the corner, glued to typing the entire time. There is importance in documentation, but it just felt like she did not care about me as a person, but me as a case. She was dismissive, rude, continually interrupted me and did not listen to my wishes. She immediately recommended a birth control shot despite my strongly researched desire to actually investigate endo. She also couldn't explain the mechanism of action or risks of the shot. I knew what the shot did, but I asked if, Depo-Provera which is a progestin injection, stops ovulation. Verbatim, "No, not really". Might I add, from the Mayo Clinic, "Depo-Provera most often stops the ovaries from releasing an egg. So there's no ovulation"^1. Hm. I asked if I could consult with my orthopedic medical team as well as my mental health team first and she seemed annoyed. She put the order in anyways and told me to go into the office when I got it from the pharmacy to get the shot. She ordered an ultrasound, more bloodwork, and told me to schedule my well-woman check. She just left the room, and I did not understand what was happening. Should I grab my things? Are the blood tests now? In office? No explanations or anything from her, just short, rude responses. I was fighting tears through the entire appointment to still leave with no answers. Still in severe pain that impacts my ability to walk and eat, but "just get the shot!" It sucks because I really did love the ladies at the desk, but I really just felt like a paycheck and had my common experience in doctors; brush my concerns, research, etc. off because I don't have an MD and I'm "too young" to be in all of this pain. References: 1. Mayo Clinic Staff. Depo-provera (birth control shot). Mayo Clinic. Published February 05, 2025. Accessed April 02, 2026.

Dr. Linda Sodoma was very dismissive and impolite. She brushed off my recurrent infections with…read moreonly a boric acid suggestion and dismissed my perimenopause symptoms entirely. She stated that she does not prescribe HRT unless I was in actual menopause. It is totally fine to start HRT in perimenopause so this is her personal preference not medically inappropriate. I left feeling unheard and unsupported not the care women deserve.

I am in need of a surgery. The first time I came here was at…read more8:10am a couple days ago. I figured I would just walk in and make an appointment since it's literally right across the street from my neighborhood. There was a lady outside who I asked what time they opened and she said 8:00. So I came in and the lady from outside was now behind the counter. I believe her name was Cece. I asked if I could make an appointment for a surgery evaluation, and she said, "oh we don't make appointments in person, you have to call" I feel like she was either having a bad morning and I thought she was kinda rude so I just left. I went and got in my car and contemplated calling for an appointment or just finding a different spot because of the treatment I received. But all of a sudden, there she was standing at my passenger door telling me she could get me an appointment. Her entire attitude had changed and she became much more pleasant. She said the person that normally sets appointments was not there yet but she wanted to get me taken care of anyway. I don't know if the correct person wasn't there or if Cece WAS the correct person, and quite honestly, I didn't and I don't care. The fact that she did a course correction and changed up her entire demeanor to be very nice and friendly was amazing in my opinion and I appreciated it. She took what could have been a bad day and turned it into a great one. So far this has been my interaction here but I have my appointment today (why I checked in, lol) so I will let you know how it goes from here.

Paid an $82 bill and they charged me an additional $200 which I found later on my statement. It…read moresays it's from them, it's charged at the same time as the $82 yet they tell me "wasn't us, dispute it with your bank." Will never return to them. Beware, they are thieves.

Dr. Bartell was so nice and he explained the reasons behind my nasal issue very clearly. He…read moreanswered all my questions with knowledge and patience, and the support staff was also efficient. There is kind of an old-fashioned feel to the office as they still use paper prescriptions, but I would come back for Dr. Bartell's decades of knowledge any day. Appointment was very quick to schedule. Highly recommend!

Doctor Bartel is super nice and super friendly, which is the same thing I guess but he has a great…read moremanner which makes you feel comfortable when he does the inevitable spelunking of your ear canal. I plan on being a regular patient of his and I recommend you the same.