For a rental listing they had, I followed through with all of their requirements, submitting all…read morethe requested credit reports, applications, and references. I have never been refused a rental before. I received no response from them, however later I called and spoke to the manager who said, "I do not understand why you would want to live there." And that was that. It did not matter that I wanted to live there. The women who assisted me with the application were very nice, but the manager was inappropriate and abrupt!

AVOID AT ALL COSTS. I wish to warn everyone looking to rent an apartment on Maui not to use Pali…read moreKai Realty. They try to charge you three times the security deposit to see how much they can get out of you financially, which is ILLEGAL, and believe me they know it too. When I refused to pay it, they gladly accepted one month deposit. Once you rent from them, you will experience intrusive behavior with them needing to inspect your rental every month or so including Christmas Day. When you move out, you will not see your deposit again. They are notorious for withholding money. Toward the end of my lease they suddenly wanted to increase my rent by $500 which is illegal also. When I refused to pay it, they raised it by $250 instead. The rental I had was roach infested when I moved in, the three dressers had broken handles and missing drawers, the couch was broken, the cutlery wasn't clean, the faucet in the guest bathroom room didn't work and they refused to fix it until it almost overflowed one time when a friend of mine got it to finally work and couldn't turn it off. The staff of Pali Kai also spy on you each time you come and go from your unit with the on-site security camera. They don't like you having guests or friends over to visit and they email you to tell you how often your friend visited you. They would not let me begin my rent on the first of the month and told me I had to start my rental agreement immediately and pay a pro-rated amount in which there were 8 days remaining before the first of the next month. These people are desperate and use every manipulative tactic out there. True con-artists at best. Beware of Bob Jilek and Josh Guthrie in particular. They are the rudest people I have ever dealt with as far as landlords. Renting from them can turn you off living on Maui for good.

Working with Tricia has been the best experience. She was always very kind and responsive to our…read moreneeds and did her best to accommodate us. Highly recommend if looking for a realtor or leasing agent

I'm blown away at the scam this property manager is running! We booked one of her properties…read morethrough VRBO for our Christmas vacation. It was very expensive but we felt like it was worth it. The day after booking and paying for this property we get an email from Patricia requesting another almost $500 or she will cancel our booking! We contact VRBO who tells us not to pay because she has a legally binding contract with us for the price that we paid since we had already paid. They say they are contacting her and everything will be worked out. Well four days later Patricia cancels our rental now we are searching for another rental with even slimmer pickings in Maui for Christmas. After reading other reviews I'm so glad we aren't staying in anything under her management. She is running a scam trying to get more money after entering a contact with paid customers.

Extremely Disappointed - Reservation Canceled Last Minute with No Support…read more I had reserved a unit at Hale Hui Kai through Bello Realty for a November 2025 family vacation involving four other families. On July 31, 2025--just before the realty office closed--I received an email stating that my reservation was canceled because the owner decided to renovate. When I called the office immediately to ask about alternative options, I was shocked by the treatment I received. The representative I spoke with, Jessica, was rude, unprofessional, and completely unsympathetic. She raised her voice, told me they "aren't making any money," and insisted I shouldn't be upset because they were "just doing their job." When I reminded her that she's in customer service and should be more understanding toward someone whose vacation had just been upended, she told me it wasn't her fault and offered no help or solutions. This was an extremely frustrating and disappointing experience. The lack of notice, the timing of the cancellation, and the unprofessional response made it clear that customer care is not a priority for Bello Realty. I will never rent from Bello Realty again, and I would not recommend them to anyone planning a vacation to Maui to rent through them.

They just sold a property they owned for 65% of asking price. It wasn't overpriced. They just be…read morereally bad negotiators. I wouldn't use them to sell real estate!

Worst "rental managers" I have ever dealt with. Previous review was spot on. I spent thousands of…read moremy own money to fix things that I repeatedly asked to be fixed and they refused to do any upkeep or repairs. Property "manager" would send over his retired handyman friend and/or take photos but nothing would ever get done. They will steal hard earned money from good people and then blame you for the "damage" of the property that they haven't repaired or updated since the 80s. Beware of Sunburst Properties and David Mumma, realtor. Most unprofessional manager. Would not recommend.

These guys are terrible property managers. Do not go with these guys if you're an out of town owner…read moreor even in town. They are terrible and will make your life a living hell! They are very unprofessional and for their age act like spoiled children. If you want to lose money and sleep and have your tenants calling you because they can't get a hold of the manager? Then this is company for you. The only thing that they are good at is separating hard earned money from your bank account and giving you headaches. Truly terrible people in general and are even worse managers. Don't go with these guys at all!!!!'

working with Tricia was a great experience. She was the property manager for the rental unit my…read morefamily and I lived in. She was always easy to work with and very accommodating with any needs or requests we had. I highly recommend her

Tricia is thorough and professional. She puts 100% into her business and has been outstanding to…read morework with. I've worked with her for many years and known her for 15, and she has always been a pleasure to deal with.

We purchased a condo this April and needed help getting it going on Airbnb. I had no previous…read moreexperience with short-term rentals or with any kind of property management in Hawaii. Maui On-Island Agent provided excellent advice and responsive service to help me get going quickly, including recommendations for an excellent cleaner and for other needed professionals. With their help, we were able to achieve Superhost status on Airbnb in just 2 months!

Maui On Island Agent has managed our condo for 1+ years now. David, Carl, Jen and all the team are…read moretrue professionals and great to work with. They respond quickly and efficiently to any issues that come up. Recently they advised and assisted us with some marketing ideas which we really appreciated. Highly recommend them!

What a disturbing start to a holiday. we checked into Unit 412 at Kihei Surfside which was…read morerepresented as a NEW, beautiful condo. 180 degree beautiful view of the ocean. Fabulous building adjacent to another complex with a high end new restaurant. All the amenities. Such lies and misrepresentations. We found nothing of the sort. And what view there was had filth caked on the windows. The unit was small. The bedroom had a slit of windows up near the ceiling facing the common hallway so as you are in the bedroom you hear everyone walking by. And the list goes on. We stayed 30 minutes and then booked our vacation at a beautiful hotel in Wailea getting the last room available. Complained to CB Vacation Rentals and was blown off multiple times. Jeremiah, Manager, was a joke! So we have now filed formal complaints with multiple jurisdictions and have demanded a full refund from VRBO and CB Rentals. Consumer misrepresentation is a crime and we will not sit back and be victimized by either party. If you see CB Vacation Rentals as a host - RUN away as fast as your feet will carry you. We are seasoned global travelers and have never experienced anything remotely like this. And we travel 1/2 the year to remote places where even in remote Patagonia, India, Mongolia, the Mekong...have never experienced such lies.

We booked through VRBO which led us to CB Island vacations. Prior to our arrival, we received a…read morephone call regarding a repair being made in the condo at Palms of Wailea. I appreciated the heads up. The issue was resolved to completion. We were offered another location and was able to view the property. We decided to stay since our entire family was at The Palms. CB Island vacations followed up many times via email and phone calls. I was very happy with the notifications and their attention to make sure we were satisfied. I did see the other 1-star reviews, however, they are older dates. Maybe management has changed. I was very pleased. We are reserving vacation condo with CB Island vacations again next year.

Howard ! A big shout out to you for all your continued…read moresupport! We are loving our home and appreciate the professionalism and your aloha ! The fact that you were willing to go anywhere to show homes and then knew exactly what would work for us, and it did great realtor with the perfect lender ( Kellie Pali ) made everything go fast and smooth with a 30 day escrow to kick it off ‍ Mahalo!

Howard Dinits is the kind of realtor that everyone needs! I talked to several who were really pushy…read moreand found Howard and what a joy! Not only is he my go to realtor but now is also a friend for life. He listens to your criteria, has your best interests at heart and will bend over backwards to assist in whatever way is needed. I would not trust my real estate dealings to anyone else on Maui. He's dedicated and it clearly shows that he not only loves his job but he cares for his clients.

Great experience renting at Kamaole Sands through PMI. Everything spotless and ready on time. One…read moreminor repair needed and accomplished within hours. Looking forward to our next stay.

This agency is THE best rental agency on the island of Maui. We purchased a two bedroom / two bath…read morecondo in Kihei last November 2018. We took the time and effort (three weeks) to completely upgrade all of the interior design of the condo. We researched and interviewed rental agencies and Matt and Tonya were by far the most professional and transparent agency on the island. They are very prompt to respond and their entire staff are professional and courteous to all of our vacation rental guests. Within just eight weeks, their agency managed to book our unit to near sold out status all the way into September 2019. That's nine months of sold out reservations. We couldn't be happier with them and HIGHLY recommend their services. Other agencies don't even compare.

Our family of 4 loved working with Cynthia, and my husband is a professional photographer so that…read moresays something! We usually do our own photos, but wanted to take the opportunity while in Maui to let him relax and have someone else take our photos for once! We've only ever hired professional photographers twice before in our 20 year marriage so choosing Cynthia was a big deal. We were both happy with what we saw from her online portfolio and reviews, and once I emailed her she was very responsive to any questions I had. The actual shoot went really well. She was really easy going and professional and made the shoot comfortable and enjoyable for all of us. Even my kids, age 6 and 9, said the photo shoot was fun! She delivered the photos in a week's time and we love them! We had a really great experience working with Cynthia and highly recommend her.

I truly don't have enough amazing things to say about Cynthia and her incredible work. We take…read morefamily photos every single year, so we have high expectations and are pretty experienced at this. I am usually very happy with how our photos turn out, but the images Cynthia captured are hands-down the best family photos we have ever had. When we knew we would be in Maui this fall, I was determined to have our family photos done there. After searching Yelp and reviewing photographers, I came across Cynthia's work and immediately fell in love with her style. I reached out for a quote and she responded the very next day. From the start, she was friendly, informative, and incredibly easy to work with. Once we booked, she sent several location options, and we chose Napili Bay. It ended up being the perfect spot for our family. On the day of the shoot, Cynthia was warm, kind, and so much fun to work with. She made the entire experience feel relaxed and effortless, and she was especially wonderful with our nine-year-old son, easily coaxing genuine smiles and making him feel comfortable the whole time. The final photos absolutely blew us away. Not only are they stunning, natural, and full of personality, but Cynthia also went back into the images and removed strangers from the beach so it looked like we had the entire beach to ourselves. On top of that, we received all of the digital images to keep, which was such a huge bonus. She was also super affordable, even by Hawaii standards, and truly worth every penny. If you are considering booking a photo session in Hawaii, do yourself a favor and book Cynthia. You will not regret it. We will treasure these photos forever.