Just left and I couldn't be happier. I showed up with three watches that needed battery…read morereplacements and she gave me a fair price with a quick turnaround for all three watches. She was very polite and professional and has won my business for any future repairs or replacements in the future.

I had a great experience getting my watch resized here. The ladies working there were super kind…read moreand welcoming, which made the whole process even better. They got everything done really quickly, and the pricing was very reasonable for the quality of service. I'll definitely be coming back in the future highly recommend this place.

I have been here multiple times and each time I felt welcomed immediately. Communication was…read moreexcellent and repairs were made in a very timely manner. This is the only jeweler I would go to in Bakersfield. Keep up the great work!

Nestled in the corner I found this hidden gem (pun intended :)…read moreI needed batteries for my watches. They were able to replace my batteries and adjust the time on both right on the spot. The service was fast and friendly The cost was $40

I've been going to Fast-Fix Jewlery for years for jewelry repair and for watch batteries. They are…read moreconsistently kind, friendly, professional, reasonably priced and provide excellent service. They are do the work on the spot and with a smile.

Brought my husband's Tag Heuer watch in for a new battery. Service was friendly, professional and…read moreprompt. I noticed one of my prongs on my wedding ring looked bent. It was checked and fixed within a matter of minutes with no charge! This is the only place we take our watches for batteries and now this is where I'll bring all my jewelry inspection and repairs. Thank you Fast-Fix Jewlery and Watch Repair!

Customer service.. We followed Tim from Visalia when relocated to Bakersfield…read more We have been customers of Rogers for almost 45 years

Always friendly and professional staff. Beautiful jewelry. I'm there every 6 months for the…read morewarranty inspection and they have had to do a repair only once.

I took an item in to have engraved, the lady at the counter explained it to me that what I wanted,…read morethey did it differently than what was existing and that it would be different than the original . Gave me the name and phone number for someone who could do it the way I wanted

Just thought it was rude that I got there and the employee saw me and it was a little more than 30…read moreminutes before they're supposed to close and they wouldn't open the door for me. I'm just not used to treatment. It's not like I was there in the nick of time, it was 30 minutes before they were supposed to close explanation or anything. I don't live that close so I was just really annoyed.

They were able to do a rush repair on my wife's glasses hinge late in the day on a Saturday. Price…read morewas fair given the work the gentleman did.

Just went here for some spring bars. Not only did they say they didn't have them (most common part…read moreon a watch) they looked completely and utterly confused as to what they were. Do not come here.

We brought in multiple pieces of WHITE GOLD jewelry to be repurposed into a new engagement and…read morewedding set. The items included four rings, multiple diamonds, and a 2-carat sapphire. Because we were supplying the gold and gemstones, we expected most of the cost to be labor and custom design work. We were quoted approximately $2,000 for the project. While that seemed expensive, we agreed to move forward based on the quote we were given. Then came the real problem. After nearly FOUR WEEKS of waiting with little to no communication, we were suddenly told the project would actually cost $4,000--double the original quote. The explanation given was that there had been a "misunderstanding" regarding the original price. I do not find that explanation believable or acceptable. A quote doesn't accidentally double after a month of holding a customer's jewelry. If there was confusion, it should have been identified immediately, not after weeks of wasted time. We trusted this business with valuable family jewelry and expected professionalism, transparency, and honest communication. Instead, we were left feeling misled and frustrated. The most disappointing part is that we only came here because our trusted jeweler couldn't meet our timeline. Looking back, waiting for the jeweler we already trusted would have been the better decision. Whether this was incompetence, poor communication, or a bait-and-switch pricing tactic, the result was the same: four weeks wasted and a complete loss of confidence in this business. Proceed with caution. If you choose to use this jeweler, get every detail in writing before leaving your jewelry with them.

A second visit, phone call first, Knight's Jewelers totally redeemed themselves and then some. We…read moretook a variety of stuff that needed repair, batteries and adjustments. When we returned repairs were completed and batteries changed, We enjoyed talking to staff members and did a bit of browsing. We highly recommend Knight's jewelers

I took my necklace to get repaired after it was broken in half. The employee helping me at the…read morecounter was very helpful and was able to work out a great deal to repair my necklace. The entire repair only took one day. The price and service was amazing. I would 100% recommend anybody looking to buy or repair jewelry to visit this place.

The sweetest young lady helped me at Roco's. I failed to get her name. Had prongs checked and…read moreearrings cleaned, free of charge! Got a watch battery installed as I waited. Locally owned, give them your business!

Ok so, I have a nice sword that was made in Oaxaca by the guy who made the swords for the Conan The…read moreBarbarian movie. The hand guard at the handle is an eagle biting the head of a snake. I took it up to the 5th floor because I wanted to put Ruby's in the eyes of the eagle. I sat down with Carl and we went over options, real vs manufactured, low grade vs high etc. I had a budget of $600 and he found a pair of beautiful Ruby's for $600. Perfect, I leave the sword and wait for his call. A week later Carl called me and I went straight over to pick it up. I get there and Carl has this kind of sad/anxious look on his face. That's when he hit me with it, "I quoted you the wrong price, it's $600 for each stone not $600 total". I'm now thinking I can't pay for this now and they're already installed. He then continues, I know you had a budget and if I got it right you would have turned down the $1200 price tag. So, I'm honoring my quote of $600 and here's your sword. I didn't know what to say, what do you say? I had made some extra side $ the day before that was my pocket money for the next week. I pulled out the $100 I made and handed it to him. He tried to refuse but I placed it in his hand and let go. I apologized and said that's all the money I have. He thanked me for my business and gained a customer for life that day. And a big promoter, as I love showing off the sword and telling the story. It made 2 people that I told it to go buy their watches from him.

Amazing customer service and care. I called and had…read morequestion about my Citizens Eco Drive watch and about removing a link and they were very helpful over the phone game invited me in even though I purchase the watch elsewhere. When I went in, and yes you can find them on the 5th floor like the catchy commercials, I was greeted by friendly Carl and he took great care of me and had me in and out quickly. Great experience and I know they definitely earned my business here for future purchases

Great experience and the owner is so good in all his costumers, and the price is so good.read more

Mario, owner and jeweler, was amazing. I caught him as he was almost closing up shop. He stayed…read moreopened for me and guaranteed he'd fix my wife's wedding ring within 18 hours. He did exactly that and it came out great! My wife was very pleased and it looks brand new. Complete replacement of her stone setting, and fixed a break in the platinum. If you need jewelry repair and or advice on a new piece, go see Mario.