St, Charles location I brought my vehicle in for a simple oil change on a Monday and didn't get it…read moreback until Friday. During the process, the manager called to say my car needed additional work and quoted me $2,092 -- which I agreed to. When I went to pick up my vehicle , the total was over $2,900. When I questioned the price difference, I was told they would "pull the call" to prove I agreed to it -- but I know I never did. On top of that, the free tire rotation discount plus discount oil change for $49.99 that was supposed to be included with my oil change never showed up anywhere on the invoice. Nothing about the pricing or discounts added up. The whole experience felt shady and misleading, and it's made me lose trust in this location. I won't be getting any major work done here again unless I have the full quote in writing beforehand. I'm sharing this so others can be aware before doing business here.

I was charge nearly $2000 for an exhaust job the should have cost a fraction of that amount. They…read moredamaged the new exhaust during installation and said nothing until i found it myself upon inspection after the fact. True, they did correct the problem, but would thy have ever told me it was there on their own? I had the car, the job was "done". I now have to pay to have the job completed someplace else. The exhaust was left hanging loose on one side and is banging around against the gas tank.

Great And Fast Service, Joshua Definitely Needs a Raise! I hope the owner sees his outstanding…read morework! Will always return For my oil changes and anything else Jiffy Lube Services! Not to mention the value is great as well!

I thought my car needed an oil change so I took it in, lol - clearly don't know much about cars -…read morethey were very honest about not feeling comfortable charging me for putting a small amount in, and still continued to top off any other oils/put air in my tires. Gave me great advice for winter coming up as well. Didn't try to upsell on anything. Such a great & honorable location. Will forever be a customer here.

I've purchased tires for different cars twice at Acorn. Both times were seamless. They didn't talk…read moredown to me because I'm a woman and they helped me pick out tires that were high quality but didn't try to sell me their most expensive. After my tire pressure light came on for the 4th time in 6 weeks, I knew I had a leak and the frequent pressure change wasn't due to changing temps. I got in and out swiftly and my tire was repaired for only $50. This is the only tire shop I bring my cars to

Been to Acorn Tire & Service in Naperville on N. Aurora road twice in the past year. Actually, live…read morein Oswego. We've had 2 cars that we were purchasing inspected by Alan and this place has been the BEST EXPERIENCE we've had for any type of shopping or service. The staff members are always super friendly, they are accommodating with fitting us in for appointments (we've never had to wait long), wonderfully priced, & do an incredible job. These guys are 2 for 2 for us!

Professional, Fast, Affordable! Came in for an oil change before our road trip. Oil change…read morecompleted and did a full vehicle inspection and we were on our way quickly. SO nice to have a shop like this close by.

Merlin came in clutch (literally!). My husband's manual car was having some issues slipping when…read moretrying to shift gears and then his transmission light came on - I was worried the clutch was burnt out, and sure enough when Merlin called to let us know that was the issue, they were genuinely sympathetic about it, because that's such a costly repair. Upon further inspection, the fly wheel was also beyond saving ( see attached pictures from Merlin). I was so stressed out, but they worked with us to find a way to pay off the amount of work, and I am beyond relieved! But, it gets worse, the part was out of stock everywhere. So after about 5 days, when they finally got the part, they stayed after hours to finish it up so we could pick it up the very same evening. Special shout out to Patrick and Steve whom we worked with, and Steve for offering me tissues! My husband drove the car home and said it feels like a completely different vehicle (in a good way) I would definitely recommend Merlin's for honest and timely work. We are so appreciative.

I'm late in acknowledging the great service I got from the folks at Fox River Tire over the…read moreholidays. I want to add to positive reviews and all those who are lookin for tires and service know what a great help they were to me. I'm sure when I went there looking for a spare doughnut tire for my 2007 Honda Odyssey with 180,000 miles they could tell that I had just got a set of new tires and wheels and it wasn't from them. We had gone to Discount Tire as their prices were a bit lower and family members had gone there. Very busy place but new tires and wheels were installed that replaced my run-flats that came with vehicle. We had gotten a price from them about getting a doughnut rim and tire (did not have one because we had run flats) which was around $350. When we picked up van that day they were very busy again and after waiting 10 min asked to get us key so we could go. On getting to vehicle we noticed that black lugs had been used on new nickel wheels. We called when we got home and was told that that is what they used and would be replaced the next morning if we didn't like how they looked!! Job would take 20 min. No appt needed. Next day my husband got there early. Only a few cars being worked on. After over an hour of waiting and watching customer after customer come in for tires and our van still waiting to be taken in my husband complained about wait. He was told that these were emergencies and they would eventually get to us. He asked to get correct lugs to do change himself and was told he would need to purchase new set and get refunded when we returned black ones. We had just spent over $1000 the day before! We swapped out lugs and took others back for refund. We then had to find a wheel for spare which was $$. Almost as much as one tire and wheel. Honda and a couple other tire places said try junk yards. We found one for $50 in very rough shape which should have been a red flag as these tires are stored in an inside compartment but we were PO at prior tire store and wanted to save a few bucks. I had called and spoke with Kevin at Fox Valley Tire who offered to get tire and put it on our rusty wheel. After my husband then the folks at the shop ground off rust a tire was ordered based on wheel size. When it came and was put on the wheel it did not hold air and leaked. Possibly due to all rust. They tried to seal it to tire and that worked. We took it home and when my husband tried to install it it was way too large and could not begin to fit. We had been given the wrong size wheel by the junk yard!! Once again trying to save a buck. We now had a specially ordered tire that did not fit. We sheepishly called Kevin back and explained that it was totally our fault that wrong tire had been ordered and installed. Without a hint of an "I told you so" he said he would see what he could do to get tire exchanged which he was able to do. We ended up paying what we would have from the start but learned several valuable lessons. One is sometimes the big chain stores may have better prices but your on your own once they get your $. Another is that sometimes you should do research and give local, well established business a first look and maybe pay a bit more for great customer service. I know I will and then to acknowledge that experience where others can benefit themselves and they in turn can support our local businesses. Thank you Kevin and crew... In passing I would like to mention an article that appeared in Herald before Xmas about a local man who was driving down Randall Rd with his children when one of them noticed what looked like paper $$ blowing on side of road. The man stopped. He found more $ and a wallet with ID. When the owner was contacted he was of course happy especially when he learned that that of the $500 that had been in only $20 was lost. That man was Kevin Rather that post a detailed review for Discount Tire I will try and reference this review. Thank you again Kevin and Co.

Force you to come in for inspection for a quote if any kind, prefer to act like a dealership and…read moretry and upsell you in person I guess. Not to mention when they did finally quote they were more than double the other local shops around for brakes. Would not recommend, better going to the dealer at that point.

Great place to take the car. Honest and always do exactly what they say they will. I trust them.read more

They listen to the customer, they fix the problem and/or provide the service needed/requested and…read morethey don't try to pad the bill. Their rates are fair and reasonable. I have confidence that they know what they are doing and have the best interests of the customer in mind.

Had an oil change and a brake light replaced. Excellent, fast service. This is my new go-to place…read more Highly recommended

Dave provided a repair to my Honda CRV. He was very efficient and the job was very well done. His…read morestaff did a great job getting my car in on short notice and all services provided were much appreciated. Can't even begin to say how fair the price was and how honest and truthful I believe this shop to be. I will definitely be bringing my vehicle back when services are needed! Thanks KwikFix Oil & Lube!

I was nervous in going in because there were so many low reviews on yelp…read more Gary took care of my tire. Included the rotation. And his tech explained thoroughly why I require a new tire. Peace of mind. For a fair price.

WARNING: IF YOU ARE A PERSON OF COLOR, CONSIDER USING A DIFFERENT LOCATION…read more I realize this country has tremendous racial tension, but one place I never expected to see this expressed so vehemently was with Firestone where I was rudely denied service for false reasons. I have utilized this location 3-4 times since moving to St. Charles, but my working relationship with Firestone goes back over a decade, dating back to my days of working for Enterprise and servicing our fleet through Firestones all over the country. Needless to say I am very familiar with automotive safety. I set an appointment earlier in the week to have my winter tires removed and my Continental Contisportcontact SP ZR rated (Summer tires) mounted. The summer tires are nearly brand new and have less than 1,200 miles, as I barely drove my performance SUV before the seasons changed. Upon my timely arrival for my appointment, I parked my pick-up truck holding the tires in front of the garage and my wife parked my SUV in a parking spot. Gary Roberts looked at me, then walked out to the garage and briefly glimpsed at my pick-up that carried the tires from about 15 feet away for less than 30 seconds then walked back into the facility where I was coldly greeted with a "Can I help you?" Reading his unwelcoming energy, I cut to the chase and informed him I was here for my appointment where he coldly retorted "What for?" I needlessly explained the reason for my appointment that I know is documented in their system. Gary first said "the profile of those tires are too low and we don't have the machinery to do anything with them." I asked "how could that be when you all mounted, then unmounted these very tires, and even mounted the winter tires that are on there now?" Gary said I've never seen either of those vehicles before and I've worked here for 6-7 years now. Why does that even matter, as I'm sure Firestone is not paying him to work 24-7 on every vehicle? Then he said well "the tread depth is too low and we have a policy in place, so I can't do it." I told him to keep his policy, and I'll keep my money. Keep in mind he only saw my tires for less than 30 seconds from 15 feet away, so how could he make this distinction without a tread depth gauge? If he is able to eyeball tread depth from 15 feet away, he should definitely own his own tire shop vs. working for Firestone. I realized Gary was just looking for reasons to not do business with me at all. On something as important as tires, I didn't want him to even touch my vehicle at this point. Was it because I'm a young black man? The world may never know, but I've never faced such rude customer service in my life. He could have at least taken a tread depth gauge and tried to prove his assumption, but his very matter of fact/ case closed demeanor and need to be right demonstrated his lack of desire to accommodate my appointment, which proves to me it had nothing to do with Firestone's policy. In fact to prove a point, I called the Firestone in Batavia, to inquire what the necessary tread depth requirements were for mounting tires and the gentleman said 4/32nds would be just fine. At a minimum each of my tires were above 5/32nds+. I was able to have my summer tires put on without any issue and I was treated warmly at the Batavia location. This proved to me that the problem is Gary Roberts and until he receives some sort of Diversity, Equity, & Inclusion as well as customer service training or perhaps relieved of his position, I would recommend any person of color AVOID the East Main Street St. Charles location at all cost. Do NOT spend your money where you are not appreciated. Below are the tread depths of the tires also a picture of them mounted by the great team at Firestone Batavia at 351 S. Randall Rd. Lying about why and denying service for no reason will not be tolerated in 2025. I could not in good faith spend another dime at this location.