Elk River tire and auto Crystal greeted me and was…read morefriendly. After setting up the service I needed she asked if I would like a oil change. My car wasn't really due but the way she said it made me say yes. She then asked me to check out the web page by saying if you sign up you will get savings and a free oil change for your birthday. With good people like this up front making sure the guys in back get work. P.S guys buy her flowers.

I told them my issue then when I told them I didnt want them to work on it they charged me for a…read more'diagnosis' of what i told them was already wrong and I've never heard a tow guy talk so bad about a place, dont trust them

I have been bringing my cars to Greg and the gang for several years. I know they have my best…read moreinterest at heart. I KNOW that I can trust them when they say something. I also recommend my clients, friends, and family to Greg (Smith) and company! I have been well taken care of. Are they the cheapest. No. Are they the most expensive. No, for sure. I think their prices are reasonable and they simply care about what they do and they seem to have a genuine love for cars. Thank you! Lastly - I noticed the 2 poor reviews and am not surprised they are crabby by the nature of their needs......those scenario's are not anything like I or any of my referrals to Smith Auto has ever experienced. Also, those people were Interlock "customers", not regular/retail customers.

Good deal and quick service during a time in need…read more gave me options and worked with me to help me understand what they were doing and why. Also called me to come stop by so they could show me the issue in person

In this day and age exceptional service is hard to find, not at Grandview…read more My daughter took her car in to get an oil change and estimate on a door closure issue and a window malfunction. Grandview not only gave her a reasonable cost on the oil change, they fixed her door issue for free. They gave her the right advice on quoting the window issue and did the work in less than half the already reasonable cost quoted. I live in Wisconsin and not being close is not ideal. I can't tell you how impressed I am and what a comfort it is to know you are there to help her. Cheers Grandview staff!

I ended up at Grandview Tire & Auto on total accident. I didn't realize I had 4% oil life and when…read moreI put the dealership into my phone I must've clicked the wrong one and I ended up at Grandview Tire & Auto. It's a little hard to get to with the construction- but I'm hoping it'll be finished by the end of the season. I waited in line for a quick service oil change for a bit before anyone noticed me. I interacted with two employees- one was a woman who was a 10/10 and had amazing customer service. The other was a gentlemen who directed me while pulling in my car, he gets a 3/10 because well he was rude. Had I not interacted with him I would've given this place 5 stars. I was given the option to stay in the car or go inside, I was pressed on time so I waited inside. It took about 15/20 minutes from the time I pulled in to when I left. There was a coupon online which brought my oil change to about $70, seemed a little high but at that point it didn't bother me- I assume they charged what was needed. If you're in need of quick service oil changes this could be a solid option.

Every time I need an oil change I never hesitate coming to this location. The staff that works here…read moreare efficient, friendly and make getting an oil change a lot more enjoyable. I'd recommend this location to anyone!

Got an oil change but needed a tire sensor replaced also. Samir was so helpful. He drove to another…read morelocation to get the sensor so he could replace it for me that day! Made it easy to get it done. Appreciate his willingness to go above and beyond. He also wished me Happy Mother's Day! Good group of guys at this location!

Had a great experience late night, 7:40, I was picking up some fast food and saw they were open…read morenext door! Complimentary COLD water bottle upon arrival! They helped me in despite obviously cleaning the shop for end of day, they waved me over with no hesitation. Service was friendly and easily explained. I inquired about their wiper service and they were able to quickly help replace those for a fair price 18.99 and 21.99 for the respective wipers. Coupons online and every day 25% for veterans! They topped off all fluids and handled everything quickly, all in all took about 10 minutes. It was simple, relaxing and fast. I definitely would go back for service. No products were pushed.

brought my vehicle in for a routine oil change, and it was running perfectly fine beforehand -- no…read morewarning lights, no drivability issues, no mechanical concerns. Immediately after the service, my car began running rough. It started jumping at startup, struggled to move properly when put into Drive, and shortly after the check engine light came on. There were absolutely no issues prior to the oil change. The timing is not a coincidence. I contacted the shop right away. I was told to check back on 02/28 and that the manager would handle it. When I followed up, I was told the manager wasn't available until Monday and that I would "have to wait" while they conducted an "investigation" and reviewed camera footage. They claimed the technician did not touch the sensor. However, their own higher-up acknowledged that the sensor could have been cleaned and reset -- which their technician did attempt. That reset did absolutely nothing to fix the issue. Despite this, they continued to deny responsibility. I sought a second opinion from a mechanic I know personally who works as a mechanic for a landscaping company. Instead of addressing the mechanical findings, the shop repeatedly tried to discredit him by referring to him as "a landscaper," even after being clearly informed that he is employed as a mechanic for that company. That felt dismissive and unprofessional. Ultimately, my mechanic repaired the issue and the vehicle is now running properly again. This confirms that there was in fact a problem that needed to be corrected -- a problem that began immediately after the oil change service. As a result of this situation, I incurred $556 in total expenses, including: - $115 for the oil change - $190 for the sensor - $150 for labor - $56 Uber to return to the shop - $45 Uber home because the vehicle was not safe to drive This has caused financial loss, stress, and significant inconvenience -- all from what should have been a simple maintenance visit. I am extremely disappointed in the lack of accountability and the refusal to take responsibility for an issue that began immediately after their service. I will update this review if the business chooses to properly address and resolve this matter.

Made an appointment 10 days out to get my tires changed. Showed up at 8 AM and was told that no…read moreworker had showed up for work that morning. No ETA given. Call at noon was told that people had just gotten into work and to expect my car in the next couple hours. Got a call at 2:20 saying my vehicle had been inspected and there were a few things off with it, but it would be done soon. Showed up at 2:50 and the car wasn't close to being finished and ended up being done at 3:45. Was charged an additional inspection fee for something I did not ask for as well as being asked no discount for it taking 7 1/2 hours for something that should maybe take 30 to 45 minutes. When I asked about it all this, I was told I wouldn't get my keys back.

I had a great experience. Teng and everyone were awesome! It was a quick oil change and routine…read morecheck everything went perfect.

I can't say enough about how good the service was here! It seemed like everyone at the shop was…read moreinvolved in the routine maintenance I had done, and eager to help. Shuttle service was included, and the prices were very reasonable. You don't find service like this very much these days. I'll definitely be returning, and recommending the place to friends and family.

Mark/Coltan/Matt/Garrett and the team always do an amazing job and truly have your best interest in…read moremind. When Valvoline messed up on my cars oil change they not only fixed the mistakes but also topped off the oil that leaked. Great guys, Great Value, great service.

We brought in our vehicle and asked for a diagnostic on our a/c system. Instead of calling with…read morewhat they found and giving us an estimate, they took the liberty of doing the work without our permission. Then they called and told me the cost. When I stated that I was not informed or asked if I wanted to move forward, the response was incredibly rude. There answer was to take another 30 min to drain the coolant that now needs to be thrown out. I will not be going back here for work again. I will not be referring this place to my friends or family either.

Great experience! My Daughter bought her first "newer" car here and everyone was great! They were…read morefriendly and knowledgeable and made the car buying process easy. Shout out to Ryan Cargill he was so helpful! I would definitely buy from West Suburban Auto Sales again!