Their GM took care of me, and I honestly couldn't have had a better experience. He made appropriate…read moresmall talk with me during my oil change, was incredibly knowledgeable, and most importantly, I never felt like he was trying to upsell me or take advantage of me. He listened to exactly what I came in for and took care of what I actually needed. As a young woman, I sometimes feel uncomfortable getting my car serviced because I've experienced men flirting with me or making me feel like they might assume I'm inexperienced or don't know much about cars. That was not the case here at all. I felt completely respected, comfortable, and confident that I was being taken care of honestly. I really appreciated the professionalism and would absolutely come back because of this experience.

There's absolutely nothing "instant" about this place. I've had many oil changes in my day, and no…read more"instant" simple oil changes should take an hour.

Drove in for quick oil change was pleasantly surprised at the service ! Friendly staff . Reasonably…read morepriced .

Great service ! The price was very reasonable. I got an oil change, took 15 mins MAX!read more

I stopped here on the way home from work to get my wind shield wipers replaced. I'd never been…read morethere before but since it's right on my way home I figured it was at least convenient. From the second I pulled in until I left was a total of 5 minutes! Was immediately greeted by one of the employees who introduced himself and asked what I needed. I let him know I just needed new wind shield wipers. He gave me the options and didn't pressure me to go with the more expensive option. I picked the cheaper option which was $12/wiper for a total cost of $24. Another employee changed the wipers while he got my payment. I didn't have to get out of my car at all and would certainly go back again!

Date: September 15, 2026 To: Valvoline Corporate Customer…read moreCare & Risk Management Regarding: Incident Report & Damage Claim at Valvoline Location ​Customer Name: Andrew Phone 5137650510 Email: Vehicle 2019 Infiniti QX60] Date of Service: September 15, 2026 Store Location:9879 coleraine ave, cinti oh 45239 ​SUBJECT: Official Complaint - Vehicle Rendered Inoperable & Lack of Support (Claim Urgent Escalation) ​Dear Valvoline Management and Claims Department, ​I am writing this letter to formally file an urgent claim and express my strong dissatisfaction with the service provided at your store on September 15, 2026. ​During a routine oil change, your technicians failed to properly handle the oil filter and informed me that they could not install a new filter due to thread damage. The staff claimed that a previous service provider had cross-threaded the housing. I strictly follow a 3,000-mile maintenance schedule, making this claim completely unacceptable and indicative of poor workmanship on your technician's part. ​As a direct result of your technician's failure, my vehicle was rendered completely inoperable, leaving me stranded without transportation to pick up my child from school. ​Furthermore, the customer service experience that followed was completely unacceptable: ​I spent over 40 minutes on hold per call across 3 separate phone calls trying to reach your customer support. ​I was promised that a Store Manager/Adjuster would review and approve the necessary repair and rental car arrangements, but I received zero call-backs or follow-ups. ​Due to this negligence and lack of response, I had to tow my vehicle to Urb's Garage for diagnostic and repair. The vehicle will be out of service for 1 to 2 days. ​REQUIRED ACTIONS & DEMANDS: ​Rental Vehicle / Transportation Coverage: Immediate approval and full coverage/reimbursement for a rental car while my vehicle is being repaired at Urb's Garage. ​Full Repair Cost Coverage: Valvoline must cover all repair costs assessed by Urb's Garage to restore the oil filter housing/threads to safe working condition. ​Towing Expense Reimbursement: Full reimbursement for all towing fees incurred to transport my inoperable vehicle from your store to Urb's Garage. ​If I do not receive a prompt response and resolution regarding this claim within 24 hours, I will escalate this matter to the Better Business Bureau (BBB), initiate a claim through my auto insurance for subrogation recovery, and explore formal legal options through Small Claims Court. ​I expect an immediate phone call or email response regarding my claim status. ​musicpassion23@gmail.com ​Andrew

Valvoline near Northgate shopping center. My car was next in line to be serviced. Manager had me…read moreback up, move to other bay behind a suv. He had another customer move into the spot I was in. The suv in front of me was getting multiple services which the manager knew before I got there. While I waited behind the suv four cars went thru the bay I was in when I got there. I believe the manager got upset because he couldn't upsell me to a $101.00 oil change. This is the Valvoline I always come to. Only second time I've seen this manager. The other employees are extremely polite and professional. First time I encountered this same manager 3 oil changes ago I told him I have my owners manual in the glove box and checked the oil I required from the Chevrolet website. He thinks I should take his word over theirs. In any event, he does not get to inconvenience a repeat customer because they don't allow him to upscale them.

I have been to different Valvoline Instant Oil Change stores in the past with mixed results…read more However, my experience has ended any chance of me or my family ever going back. We had just purchased our daughter a 2014 Ford Focus and wanted to make sure it had everything it needed, starting with a fresh oil change. We pulled into the open bay and the Representative explained what he and the staff would be doing to the car. He explained they would check the fluids, check the battery, top off the fluids and change the oil. He had recommended a radiator flush, which I declined at first. But after some consideration, I decided to purchase this service also. The work was done fairly quickly and we had been told everything had been checked. We left there feeling confident everything was fine. This feeling vanished after we parked the car in our garage. The car made clicking and whirring noises. Finally, after several minutes, everything shut down. I had suspected the battery had went dead, but how could that have happened when it had been checked? Unfortunately, (according to the 2 invoices we had received), it had NOT. Neither the Rep nor his staff checked the battery. If they had, they could have told us we needed a new one. That, alone would have saved us so much time and aggravation. Our daughter's newly purchased 2014 Ford Focus was STUCK in our garage for almost a day and a half. We had to contact AAA and purchase a battery from them, just to get the car out of our garage. The entire experience cost us time, $174.00 for a brand new battery, one car stuck in our garage, and a store which seemingly can't do what they had promised. Please do yourself (and your car) a huge favor: AVOID this place, at all costs.

Every time I go here, I receive a great service. This is actually our Valvoline of choice in the…read morecity. We recently came here for an oil change, and I appreciate how they don't try to force upgrades in add-ons down your throat. They let you know what you need to know, are efficient in the job, and on hot days, I'm usually offered a water, which is nice

I had an issue with my transmission nearby, and my car went into limp mode. I was nearby and able…read moreto limp to this location. They were knowledgeable and helpful in my situation. When I arrived, there was a long line of cars, but they moved through them quickly and efficiently. When I got up, they also performed some standard checks and completed the transmission service quickly, keeping me informed about the progress. Good, efficient and not overly expensive. Thanks!

Feels like I was taken a little, I usually don't add anything to an oil change but must have had a…read morelapse when asked to change the cabin filter. There was no price quoted, no physical receipt given. Didn't notice the 6X up-charge until I saw the emailed receipt. But lesson learned.

Horrible experience. Car developed leak around filter...they informed me to go see another…read moremechanic which I did. New mechanic determined that filter housing was not properly cleaned before new filter installed. Replaced with new filter and all is well. These people do not have basic automotive experience to change oil and SHOULD NOT BE COUNTED ON TO DO A PROPER OIL CHANGE.

Pfefferle quickly got me back in my van after replacing a cv axle shaft. Easy to schedule, and the…read moreprice was right.

I have been going here since they opened. I have had them do oil changes, repairs and inspections…read more You cannot beat Chris's honesty either.

It's okay for what it is. I am always annoyed that they are trying to sell services. I understand…read morethat's how they make commission. But for this reason I only bring my car in when I don't have another choice. It's nice that I can see what the difference is in the 3 types of oil changes and why they're more expensive.

Got an oil change here and the car had to go to the shop immediately after. They added way too much…read moreoil to the point that it caused the car to barely make it 5 min home. Will never be returning if they can't even do a basic oil change without causing damage.

Our maintenance required light was on in our minivan, dropped it off to Pfefferly for an oil change…read moreand confirm there was no other issues. They had everything replaced in no time at all. Love having a trustworthy locally owned & operated company that provides quality service in a timely manner.

I have been a customer for more years (and vehicles) than I care to remember and have always been…read morepleased with the work and customer service Pfefferle has provided with both generations of owners. No gimmicks, just the straight story on your vehicle's issues. They will let you know what needs immediate attention and what will need to be done in the near future so you can plan. Team Pfefferle has helped me keep one of my Jeeps rolling for over 250K miles.

I went here last Saturday to get an oil change and had a great experience. The guys were able to…read moreget me an immediately. And once I was in, I loved how thorough they were checking my car for things outside of an oil change (for example my lights). The young man helping me was kind and clear in his instructions. Also in letting me know more about my car. It was a smooth oil change, and the price was good. I would definitely come back.

Wonderful experience here. Felt like the entire team was taking care of me and my car - nobody was…read moreoverbearing but everybody was extremely friendly and professional. Greg did a wonderful job talking me through every single step of the process - what they were doing, why they suggested it, when it would need to get done, etc. He did not try to sell me anything unnecessary, rather he talked me through why x,y,z was important for the maintenance of my car. Great guys and Greg deserves a special shout out. 10/10 would recommend!