Very efficient, courteous, & professional. Cost me $30 with coupon and they even vaccumed my car!…read more Clean waiting room & restroom as well. Very relieved not be "bent over" for a simple oil change.

Got a call from my grandmother in the morning and she asked if I could get her an oil change and…read moreget the air in her tires checked and make sure her car was safe. So I went to the jiffy lube in Franklin ma. Very small place can only do two cars at a time which is fine it wasn't busy. I waited about ten minutes and then went inside I was yelled at by the gm Jonathan and who told me to move faster into the bay. Telling me to "hurry up let's go" I kept my cool at that point. Jonathan asked me for my info address and email I gave him the email and he got it wrong I kept telling him it was wrong and he said "dont worry about I know how to spell " so I let it go. I popped the hood and Jonathan pulled the dip stick out, he got a phone call on his cell phone and threw the dip stick in the engine compartment getting oil all over the inside of the engine compartment. Another associate came and cleaned most of it up. Then it was time to pay he comes to me and tells me "that will be 91.69 " I said what? What did you guys do change the oil that's it? You didn't check the lights check the air in the tires nothing. And your telling me it's 91.69. He said yes! I can not believe I paid 92 dollars for an oil change. On a 2012 honda civic . Do not go here I promise you, it will not go well. I wish Jonathan well. Do not go to this jiffy lube. If you do please take a video. I wish I did. -Illcommitted

Reliable And honest, they do a great job at fixing any problem with your car from oil changes to…read moremufflers to engone trouble. They also are good at trying to find something wrong when you have no idea what the noise is coming from under the hood, and they're not ridiculously priced. Yes, I definitely would recommend going there. if you're not sure. You can always ask for them to check out your car and they will tell you what's going on and How much it will cost before any work gets done. Very satisfied...

Trustworthy and reasonable. I found NCC when I moved to Franklin in 2015 and have been a regular…read morecustomer since.

I have trusted this shop with my auto repairs since I moved to Franklin 9 years ago. I totally…read moretrust them with my vehicle. They are always honest and straightforward and they have such a love for what they do, and it shows. I will be a customer as long as I live in this area!!

I have been a fan of Grove Street ever since I moved to the area. I was looking for a place to…read moreservice my cars and was thrilled to find one so close by. Then I experienced their service and quality. Making an appointment is ridiculously easy. There's constant communication from them when your car is being worked on. They give you everything not only in writing but in an email that you can say if so you can plan future work. They help you know what needs to be done immediately and what can be deferred to another visit. That is almost unheard of. I'm so used to getting a high pressure sales pitch every time my car goes in. That doesn't happen at Grove Street. You're given a list and almost like a to-do list you receive things that are immediate concerns, things that can be deferred and things that are acceptable and already being worked on. They have loaner cars if you need them and they even offer shuttle service to and from your house. Everything is explained in advance and their prices are incredible. It's a great value. I've not had a bad experience and I've been there at least 20 times between my two cars. I can't recommend them enough

I got a new alternator put in, only for it to fail three days later, on New Year's Eve. They put in…read morea new part, but were extremely rude to me during the whole process, including me trying to get any sort of reimbursement. They told me to take them to small claims court, and were extremely rude. Beware.

If you want rude service this is the place. They act like you are interrupting them. After today I…read morewill be getting my car inspected elsewhere. I don't need a song and dance, just a hi what can I do for you today as they take my money for a service provided

Needed to install some fog lights on my Mazda6. Sam was professional and all my interactions were…read morequite pleasant. I would recommend to anyone who needs work done on their import.

Once again these guys have saved us! We had a fan blower problem in one of our vehicles. These…read moreguys pulled the part out and saved it to show it to us when we went back to pick up the vehicle once it was fixed. The part had been melting and could have caught fire! They fixed us up again. Thanks for the great service!

They did a great job replacing all 3 of my brake light bulbs,rotating my tires and changing my…read moresynthetic oil! Brilliant!

I typically wouldn't give a bad review for a long wait time BUT I am because of the fact that I was…read morewaiting for 45 minutes, and they brought in 2 other cars that had pulled in wayyyyy after me. Seems to be very slow and disorganized here - I'd recommend going to another location!

This a great place to go for gas. They are always among the cheapest in town and they pump it for…read moreyou. In some ways an unusual place in that it is gas and auto service, not a convenience store. This is also a great place to get an inspection sticker. You don't need an appointment and they are very efficient.

** warning** We went there to get a inspection sticker and we were failed because the emergency…read morebreak would not hold, The service guy said bring it back tomorrow morning and I'll take care of you. We were then told that additionally we need suspension and break work to a total of $1200. When we explained we were going to bring it somewhere else to have it fixed , they were not happy. The next time we started the car it started misfiring and all the check engine lights came on. Was determined when we brought to our mechanic that this Franklin shop threw something in the gas tank. Do not trust anyone here and do not bring your car here if you can help it.