I went to this location to get my car inspected. I have never been to this location before. I got there at 8:30 and there were 5 cars waiting in line. It took roughly an hour and twenty minutes for my turn. That's a little over 15 minute a car. (Mine took 18ish minutes.) Very impressive. The waiting room was clean. The bathroom was clean. The cost was cheaper than my local Nissan dealership. Highly recommended. read more

February 23rd we had a Synthetic oil change on our 2024 Subaru Forester Premium charged $95.00 with a $15.00 off coupon I can purchase the the 5 quarts at Walmart even with labor We feel robbed technical support was weak at best will never use your business again for these rates would never use you again I would expect additional refund Richard Looby 67 Hoover Road Rochester NY 14617 Walmart oil cost $26.97 read more

If I could give it -3 Stars that would be more appropriate. Really sucks too because I've been a long long time customer of Valvoline. I was used to find them the quickest the cheapest and the most convenient for my life. I really don't know what's happened with them lately but I came in to get an oil change and an inspection on Saturday and was here for 4 hours just waiting to get inspected. Then when they did the inspection they failed it, stating brake pads and discs are too worn. I'm like WTF because I had just changed the brakes and pads and rotors 6 months earlier. Took it home pulled the tires off pull the brakes and rotors off and they were all passing New York State requires it to be less than a 16th of an inch or something like that. Well nothing I can do about it now because it's already in the system as a fail, I replaced the pads and rotors bring it back the following Monday only sit in the line for 2 and 1/2 hours waiting before I finally had to get out of my vehicle go into the front desk and ask what the hell's going on only for them to tell me the New York state inspection system is down which is not their fault but you could have told me this hours ago. It actually been down the entire day you could have told me that right when I first rolled up. I'm like okay I've now invested 6 hours and who knows how much gas into this driving around with no inspection sticker here's my phone number could you at least call me when the system comes back up and I will zip right back over here sure Mr Harris no problem we got you very sorry for the inconvenience... Just kidding he never said that he took the card and said yeah sure and proceeded to never call me. So unprofessional, God I remember a day when a business treated you like they gave a damn about your business. read more

Usually get my oil change done here as well as my yearly inspection. They don't really have the ability to fix much so it makes them pretty honest on your inspection since they don't profit by finding extra issues. They are also almost always courteous and friendly. read more

employe comes out to "great me" with sup and what ya need while FaceTiming on his phone. very unprofessional and rude, the whole time I was here getting a oil change and air filter change he never got off the phone and was very distracted by it while everyone else is working. read more

I used to go to this location a lot but recently I feel like management / the new employees ruined it. They talk to you with attitude. The last time I went there I got back the wrong change I was shorten $3. Also I brought my BMW here and an hour later smoke started coming from the hood of my car because they spilled oil all over the place. I strongly recommend not coming here at all. Also the wait time here is insane only 1-2 workers doing all the work! read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Irondequoit, New York

Would be nice if the hours were correct on the website. I am sitting in line on a Sunday and have been here since 725 for a 730 opening time as per web. No one here. Called the store number hit 1 for the hours option and it says "Mon thru Fri... if you wish to repeat the hours hit 1" Someone just strolls up at 746... read more

I frequent this location mainly for oil changes. Had the pleasure of meeting Mr.Elton today,he immediately made me feel welcomed with a big smile across his face! He was sure to listen to my needs along with explaining everything in detail. The gentleman who filled my oil was pleasant also. I always have great service here which is why I return,be prepared to wait though, this place is always buzzing!! read more

Recently went back and I must say, the customer service was excellent. Michael took care of me right away. I was in and out before I even knew it. He did a great job on my oil change and I will definitely be back. read more

I noticed my car was leaking oil rapidly just after getting my oil changed. I took it back to Valvoline as soon as I noticed the leak. they told me that that area of my car was rotted out (which I knew wasn't true). I had to get my car towed to my usual mechanic, his team said that someone at Valvoline had to have punctured a hole in my oil cooler hose. There was nothing rusted or rotted out underneath my car. They even showed me the hose. My mechanic directed me to call corporate valvoline for reimbursement as this was an obvious error in his professional opinion. I called corporate only to have all communication directed to the Manager at this location. She gave me the run around. Nothing that she said made sense, she told me one thing, told my husband something completely different. Before she said something was rotted out or rusty (which isn't true), then she said they never touched that area of the cat. Ultimately, don't waste your time. When you file a claim with corporate, you're actually filing a claim with the location that damaged your vehicle in the first place and that location determines the outcome of your claim. The manager denied my claim and refused to speak with the mechanics from my usual auto shop for further clarification. Save yourself the headache. This was a dangerous and costly error. DON'T take your car to this location. read more

Before I went to Valvoline, I already knew they'd try to sell me whatever "service or fluid" they could. It's their job and it's how they make money so I don't blame them for trying. I had printed out a coupon worth $11 and showed it to a guy in the office. He said, "Give it to the guy doing the oil change". I tried but that kid said "Give it to me AFTER the job is done". I saw another mechanic/specialist who tried to sell me something during the oil change. Nope. I just wanted a basic oil change as I plan to get rid of the car I brought in. He was ok with "our talk" and was VERY polite. Bottom line is they did all I asked them to do and were polite during my visit. I got the bill but didn't look at it until I got home. It was about $50 for your basic oil change but I didn't see anything about my $11.00 discount coupon so I drove back and entered the store and asked the first guy there if there was a problem or did I miss something since I had the coupon and bill in my hand? He was polite and gave me back 11 bucks so we're both happy. I'd go back again but make sure you hand them the coupon( If you have one ) when they hand you the bill. Yes, they offer coupons!! read more

Came here for an oil change, also knowing I'd need a few other things. I came in and they had a full garage as well as ten cars in the lot but I was fine with waiting so I joined the line. Maybe an hour later I was getting serviced and leaving. I literally don't know how they did it haha. I also got new wipers as well as a new air filter, both needed. I had a coupon, combination of that and some nice employees I didn't have to pay full price for anything. Got the top notch oil, air filter, and back wiper for $126 :) they're so nice and efficient I really appreciate the service here especially, never had a bad experience at this location. Had opposite experiences at other locations, sticking to this one haha. Manager Cody was super pleasant as well. read more

I hate places that give you one price, and at the invoice they start adding things that were never talked over. Thank god Valvoline Instant Oil Change IS NOT one of them. Here I got the service I signed for, and was charged the amount of $$ I was told I will be charged. The service took little longer than what promised, but not to much time. Recommended! read more

went to get an inspection. pulled around back. waited twenty minutes. called in they said we were in the wrong line. pulled into another line and got all the way in the garage. told them we needed an inspection and they said we were in the wrong line and needed to go back into the one we were in the first time. still in line an hour after arriving. read more

I recently visited the Valvoline location in irondiquoit ny. None of the employees came to the car and ask me what service I was getting. After waiting over an hour in line. I was told that I was in the wrong lane. That the wait was another hour. Other cars pulled up after me was serviced before me. Go to other places. At least the employees there will acknowledge a paying customer read more

It's that time again and this trip to valvoline Ashley was top notch. In and out just the way most people nowadays want. $7.00 off conventional oil change in under 15 minutes . Super friendly , knowledgeable and efficient. Super stoked on this visit and I believe it to be Ashley's great customer service. Normally I go to Greece but this is my new spot thanks largely impart to Ashley read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Irondequoit, New York

I'm Having a bad experience with Valvoline on e. Rigde rd, I bought a new battery, oil change and filter few weeks later my truck started acting crazy! light flicker window want go up and down a/c not working. truck keeps shuting down long story short take it back bad cell in battery!he change battery all lights still on in dash he told me drive for bit they will reset week later abs light still on take it dealer to reset they tell me it can't be reset it's module burned out needs to be replaced due to high low voltage told me to return to where I purchased battery Valvoline with print out... Only to get there and they say there not responsible!who else would be can anyone tell me who should be responsible for repair or lawyer will have to read more

Completely unreliable if you need an oil change. If you work during the day you have almost no shot of getting in before they say "sorry there's too many in line ahead of you." And if you try to plan ahead by leaving work early or taking a day off you've got a 50/50 shot of the inspection guy not being there at all. Wanna check ahead to see if the inspection guy is there? no helpful resources for that online, and if you try to call you will never get a person on the phone. This location wasted my time multiple days in a row read more

This was the worst experience I have had getting an oil change! I would recommend steering clear of this establishment. I went this morning for a standard oil change. Went well as anyone could expect. After driving down the road and getting onto the expressway I suddenly hear a loud clunk and metal dragging. I thought I was hit by another car. Pulled over in the rain on the expressway and waited for help to arrive. The sheriff came and found a large piece of metal draggi g under my car. Told me I was OK to drive off the expressway also with flashers. So I drive back to Valvoline and get into the line. It has been an hour since I left. I tell a worker my situation when he comes up to my window. He takes a look and It was some kind of skid plate that they did not secure properly after the oil change. I then waiting in line for another 45 min for them to finally get me into a bay to fix it. 2 hours later! And I am back in the road again. No one apologizes. No one acknowledged that it was their mistake. No one offered a coupon, discount, free bumper sticker -nada. No manager comes over to just check on how I was doing. I was nice to the workers and not demanding. I didn't even complain or sass because I have no idea whose fault specifically it was and didn't want to ruin someone else's day as they did my own. I will never, ever ever return. I recommend you do the same. read more

Valvoline costs a little more than going to a regular shop, but they make up for it in speed, service, and convenience. You don't have to set up an appointment or drop your car off - most of the time you can just stay right in your car during the entire process (unless they're super busy, they have you wait in the waiting room). I'd say 90% of the times I come here, I'm out within 40 minutes at the most. The staff here is polite, thorough, and they don't "push you" into buying extra services and products. Again, a full synthetic change will run you $80, but you're really paying for the convenience. There's always $10 off coupons you can find online too. read more

Valvoline Instant Oil Change - Inside the bays - Oil Change Stations Near Me - Irondequoit, New York

NEVER GO HERE!! DANGEROUS AND AWFUL BUSINESS! (i wish i could give them zero stars) We got an oil change and tire rotation here before a family roadtrip and they completely screwed up our vehicle. We dropped off our perfectly fine, working suv and when we picked it up, the steering wheel was shaking/vibrating and the car was completely unbalanced and unsafe feeling. We brought it back right away and told them what was happening, they brushed us off and didn't fix it. During our roadtrip, we got a blowout, flat tire on the highway with our 2 small children in the car. The AAA worker said it was clear that the tire was unbalanced and the lug nuts weren't tightened properly. When we called Valvoline to explain the situation, they were not at all apologetic or helpful in making things right. Horrible automotive service and horrible customer service. We really feel taken advantage of and hope this doesn't happen to anyone else. read more

I went to this location at 6:10pm for an inspection. The guy told me it would be over a hour wait. He then said i could wait but it would be over a hour and advised me to come back another day. When I told him I wanted to wait he gave me an attitude and said just so you know I doubt we will get to you before close. 10 minutes later they brought me in. As I waited to be greeted I saw them turn more cars away and then bragged about how they had each other's back and they weren't staying late. I should have left but I needed the inspection. At this point they brought me into the waiting room. Another guy kept coming in saying he needed a wheel key to inspect the car. When I told him i wasn't sure where it was since I've had the car inspected before and no one else had asked, he gave me attitude. Then they tell me they can't inspect my car but still tried charging me. Don't go here. They are rude. read more

I went to Valvoline on 7-01-2020 at 1 pm for an oil change and car inspection. The lines were extremely long that day.After waiting in the car for 15 minutes a technician comes up and says that the inspection machine is down and the person in front of me was getting 3 services so my wait would be about 45 minutes...I decided to wait but I think there should be designated lines for people who want services besides oil changes. I just want to add that all of the technicians were very polite and courteous and worked as quick as possible to get the cars in and out on this particularly hot afternoon. read more

Took my car in for an oil change only last night and when they were checking the air in my tires, i was told i had a rotten valve stem on my tire and was told it may leak air and go flat. Blade was very, very helpful - he put my spare on for me, cautioned me not to go over 45-50 (which was something i did not know) and recommended that i take it to a tire store before heading out to my job in Shortsville. Thank you Blade (I hope i have your name correct) I greatly appreciated your help - hope good things happen to you! read more

This Valvoline offers excellent customer service with efficient and spectacular car service. Got my oil changed and Max helped me, he CRUSHED it! Go to this place! read more

Had a great experience here today! Couldn't ask for more! Highly recommend coming here if you need an oil change!

I called to verify that I could get my car inspected. The call was finally answered after about 5 minutes by someone offsite. They checked and said they did inspections until 6PM. I arrived at 5:30 and they said their inspector had left several hours ago. A wasted trip. On the plus side, the employee was very courteous and friendly. read more

I don't go out of my way to write review unless I'm impressed. I was actually astounded by my visit for an oil change. It wasn't just that their customer service and car service was good, it was an extremely well run business from every aspect. Having bought and sold small businesses earlier in my life, it's very rare that they're taken care of this well. I wasn't sure if the other reviews were just friends/family of employees because they were all 5 star. I'm still not sure, but this place definitely deserves 5 stars regardless! read more

Every time I come to get my oil changed I receive excellent service! Everything is done in a timely manner and I receive advice that I feel I can trust. read more

Had them take a look at a car I was thinking of buying and they gave it the all clear, said no issues at all. Somehow they managed to miss the clutch that was so far gone it had to be replaced a week after purchase. Might have something to do with the fact that the seller was an employee. Can't help but feel completely scammed. At least I learned my lesson, won't be putting my trust in this shop ever again. read more

Really nice place to get car serviced. They take pride to do the job right, checking for any defects in your filters and lights and anything else that's broken. Also checking the air pressure in the tires. Everything included in the price of oil change. What I appreciate especially is they wont hound you to death by upselling (which I hate). But if something is wrong they will let you know and offer fix it for reasonable price. One of my blinkers was out and they put new bulb in for $11.99. I know I could of done myself for cheaper, but they spared me the hassle. Honored my $19.99 coupon, which is the main reason I went. Staff very friendly and professional. Obviously good management as employees all act happy here. After my oil change was over, showed me dipstick with nice fresh, clean oil & left with happy feeling. Went at good time around 4:40 pm on a Friday and moved me right through, no long waits. Did not have to get out of my car. Seriously, you cant go wrong with this place and highly recommend. Will be returning. read more