I had a nice, smooth trip here the other day for an oil change. It was pretty early on Saturday…read moremorning and I was the only one there so they took me right away. The guys were real nice and helpful. They had me in and out in about 10 minutes. I always love coming here, it's so fast and easy.

Update- it's now April 10, 9 days since the issue and 8 days since I was first able to communicate…read morethe issue to Take 5. I have still not received any return communication other than the shamefully useless and generic response noted in the comment to this post. I have called almost every day to communicate the urgency and the bill to fix the car just up to this point is about $3k. Still waiting for the district manager to return the call. Shameful.

Went here for my first state inspection. I booked online for an appointment. Super easy. The staff…read morewere great and friendly. It took about 30min on a Saturday. I paid $40 total. It was $30 for the inspections and an extra $10 for the window tint. Would come here again for next year.

Friendly staff and quick service. Waiting room was not gross like some mechanic shops can be. We'll…read morebe back!

Josh and Joey serviced my oil change and fuel. David made sure I understood the steps process and…read morewhen to come back to top off my fluids whenever needed. The service was fast, friendly and worth the value I paid. I highly recommend and appreciate the professional service! Appreciate this location for welcoming me and I look forward to returning!

Genuinely the slowest oil change I've ever had. Waited for a single car to be completed for over an…read morehour and 15 mins and wasn't offered a water either. Expensive, slow, bad service. Won't be back.

I visited the Firestone Complete Auto Care website and set a 3pm appointment for an alignment on a…read moreSunday. I arrived at exactly 3pm. Both service writers were assisting customers. When one became available (can't recall his name) he immediately asked me how he could assist me. I told him I had an appointment. He pulled up the appointment info, took me keys, and had a technician out to the vehicle within 10 minutes - awesome. I sat in the waiting room which was well lit and clean. There was a tv in the corner displaying a car restoration series. Not sure if there was WiFi or not - I don't connect to public WiFi. You can see most of the shop from the waiting area so there's no question as to whether the vehicle is in the shop and being serviced. My Silverado was on the alignment rack pretty quickly. About 4pm, Brandon, the service technician, came into the waiting area to bring me out to the vehicle and show me the before/after specs on the screen of the alignment machine. He broke down what was done and what it all meant. He said he would do a final road test and get me out of there soon. Brandon was super professional in talking with me and also I could tell that he knew his stuff! I saw him drive the truck afterwards as well to verify the repair. I got back to the waiting room and about 15 minutes later the service writer had me at the counter to close out the ticket. The price was as-predicted with no surprises. He didn't try to sell me anything I didn't need (even on an old high-mileage pickup), and was courteous throughout. He supplied me with a printout of the alignment that Brandon had gone over with me in the shop. From arrival to departure I was there 3pm-4:20pm. Overall a great experience. I would recommend this location.

Brought car for over heating. 1yr and half later I still have overheating issues. They first said…read moreradiator. Then they say water pump. Took it to another firestone, they say nothing is wrong. Car still overheats. 3rd firestone says this car has blown head gasket. Wow! This company will try and take advantage of you. Concord store has terrible management and will get rude with you on every level. You're just a number to these guys!

Pep Boys at Arbor Creek in Charlotte NC is phenomenal. My 90-year-old mother goes there for all…read morematters concerning her automobile. The staff is always courteous, patient, and eager to help. They consistently go above and beyond to make sure she has what she needs. The level of customer service they provide is truly exceptional, and it's clear they genuinely care about their customers. We greatly appreciate everything they do. It's saves me from worry. As we well know Seniors can be TARGETS for unscrupulous business practices. (Not Here). Thanks again Mark and Staff you guys ROCK

Don't even bother making an appt, it's a literal joke. If you can leave your car there probably not…read morean issue but don't expect to be serviced based on your appt time.

Best car service to date. They understood the assignment. Find the noise and repair. No pressure…read moresales tactics. Honest assessment along with recommendations. They have an online site to reserve appointments and track prior work. They send email and text confirmation. Everyone is friendly, professional and trustworthy. After 4 repair shop visits to other places, I finally found a mechanic! Fair market rate pricing, courtesy, good customer service and a range of repair services they can do. Highly recommend you try them!

We've been going to Brandon and his team for years, and I wouldn't take our cars anywhere else…read more Last week we had an issue while travelling on vacation. I called from the road and they were able and willing to work with an out-of-town shop to fix my problem. The older I get, the more I realize that circumstances will happen, but the defining moment comes when things don't go as planned - how do we react? Once again MHM proved themselves, coming through and standing behind who they are and what they stand for. I appreciate having a place that does quality work for a fair price, and that's why being able to trust someone to work on my car is important. That's why I will continue to trust them, and Brandon will continue to be... MY Honest Mechanic!

Historically, I have had some not so great luck with getting oil changes in the area…read more I have been to place a half mile down the street that has forgotten to do the entire service I came in and waited an hour for TWICE, believe it or not. And I have been to a place right across the street from Take 5 that took 2-hours to do an oil change and asked a lot of questions about my car that I have never been asked to verify before an oil change. I don't know my horsepower or if have a hemi. I barely can remember the year my car was made. No further questions, please. Never again. I'm so glad Take 5 opened and so that now every time I drive past the other oil change places, instead of just cursing them and fretting about having return, I can now curse them and then move on to feeling delight and relief because just down and on the other side of the road is Take 5 to take care of me. I don't have to get out my car. It didn't take that long. Everyone was not only nice, they were actually cool, also. HUGE shout out to Cassidy, Rickco, and Brady. And while, pulling in over the hole on the ground was stressful for me as a nervous person, they were cool and not judgmental. Also, they didn't make me feel dumb about my car (I am) and the way they spoke to not only the customers, but each other, was so thoughtful and caring and and respectful and it was really lovely. They totally are running on teamwork and looking out for each other and their customers. I got new filters and they showed me my old filters and let me tell you two things: 1. I've been a nasty girl... because those folders were filthy AF. 2. Those monsters at the place down the street had been not changing my filter for years and charging me for it bc my car still had the dealer filter in it. So that is yet ANOTHER service/product I would go in for and not get even though I was specifically told I was getting that and paid them for it. All in all, I think I was at Take 5 less than 12 minutes... and to be fair it took me like 2 minutes to pull in bc I was nervous about the mechanic's hole. In fact, I was there for such a short amount of time that I started writing this review while I waited but they were done faster than I could type and gather my thoughts so now I'm sitting in the neighboring Urgent Care/First Watch parking lot finishing it. I'm so thrilled. I can tell in the 300 feet I've driven my car already that it drives SO much better and I love that they showed me my filters and the dipstick before AND after/new to show the difference not only because it was crazy but also because now I know that you can go to multiple oil change places on and just off this very same street and those places will charge you and then not actually perform the service or replace the stuff that you paid for. Scammin-ass scammers. Oh- and there's a cute sign when you leave that says 'Honk if you had great service' or something like that and I gave a lil double beep for my Baddies at Take 5 on the way out. I really hope they don't hate the honks. Hopefully it's not 'a fun sign for customers' but actually an annoying thing Cassidy, Rickco, and Brady have to hear all the time because corporate decided to put a sign up. I honestly don't know and then next time I come in for my oil change I'll be sure to ask their preference. To honk or not to honk... that is the question. Thanks Team Take 5!

I love this place! I've been there twice and they guys are great! Always so fast! I can't say they…read moreare any cheaper than others, but you are in and out with no issues.

The most scummy, money-hungry mechanics I've ever been to. I went in for a basic inspection…read more Everywhere else I've been, it takes about 10-20 minutes. Somehow it took them an hour, even though I was the only one there. Then they told me I failed the inspection because all my tires are bad and I shouldn't be driving on them. They also said my suspension was about to break. They added, "Since you're already here, we can fix it for you," and quoted me around $2k. I left, went down the road, and got another inspection. It took just 12 minutes and I passed. They said my tires look basically new and there was nothing wrong with my suspension.

I've used these guys for about 10 years after I moved to the area. They have always been fair,…read morefast, and delivered results for my almost 20 year old Honda Accord. I wouldn't go anywhere else, I trust them implicitly to diagnose and make repairs as required! No fluff, no issues. Last repair was A/C - I knew it was a diverter (known) issue and they fixed it quickly and at a very fair price. They have loyal customers who are ALL colors and both sexes. I've met MANY of them while sitting in the waiting room and chatting. Not sure what the intentions of the person writing that review were, but lying to hurt a business for some reason is unethical. Do better.