They were fast, friendly, and efficient. There were no pushy up sells for additional services. I got the full synthetic oil blend for $100. No upcharges like one of their competitors try to do. I highly recommend this location and brand. I have gone to three locations across the metroplex and the service is stellar. read more

Valvoline Instant Oil Change - Additional services offered at this location - Oil Change Stations Near Me - Rockwall, Texas

Quick service. They gave me an estimate on replacing pads that was reasonable and completed the job fairly quick.

AWFUL. I waited over 2 hours and then after driving home, my bolt felt off from the new battery they installed

Poor service. Poor communication from the employees. At times, the techs don't seem to know what was going on in the process. Took far too long because of all of the confusion. read more

the kids & all employees here were really bustin their bums to get everyone done & taken care of as best as they could, they were every friendly & helpful.! they really went above & beyond.! they were also knowledgeable which is very important.. my husband was a certified mechanic for 10+ years & they did everything as it should be done.! great service, great quality.! read more

Valvoline Instant Oil Change - getting an oil change, waiting in the car - Oil Change Stations Near Me - Rockwall, Texas

The staff is so very kind and efficient for the most part. The line that forms at peak times makes functioning/navigating in the lot difficult & could be managed better, but overall - would recommend! I also love that they answer the phone! A lot of businesses are impossible to reach on the phone anymore & make it increasingly difficult to reach a human because it "ties things up" but this store ALWAYS answers. read more

I was disappointed as I waited 20 minutes and then pulled into the bay and needed an inspection and oil change. They then said they couldn't do the inspection and had waited so I just did the oil change. I told them I had a Military discount. He didn't take off the discount and after he rang it up , I asked him again and said they couldn't do it now, since they rang it up already. Also had to beg for a sticker for windshield. Later looked at oil filter and they left oil leaking around it. read more

I took my car to this location 4 days ago, when I arrived there were teenagers doing work on cars, joking around, and playing. I had to ask them to stop playing twice while they were working on my car. In retrospect I should have just left. I then drove my car to Temple and someone pointed out my skid plate was falling off below my car. When I went to a local Valvoline in Temple, they stated that my skid plate was placed back on with only one clip after my recent oil change. They also noticed oil spillage on the cover. I called this location for an explanation on why they didn't put my car parts back on properly and they refused to take responsibility for the shotty work they did. (They tried to claim that my skid plate was damaged which is why they didn't put it back on all the way.) I took pictures of it on the tow and it was not damaged at all, they just didn't put the clips back in. 3 days later my car stops dead in the middle of the road with low oil pressure, check engine light, and I had to pay $200 for a tow. I have a 2023 Outlander and have never had issues with my suv. I called the shop again to get assistance and have them fix the problem, the manager laughed about it and told me they were closing so he had to get off the phone and couldn't help me. He stated he was over customer care and that if I had issues with him I could call his boss because he wasn't going to deal with it and didn't think it was his problem. We took pictures of the under carriage when they lifted my car to be towed, the drain plug was not placed in all the way, and my engine locked up due to this, they're refusing to fix the issue. read more

1 hour from time I pulled in until time I left . 6 cars 3 in bay and 3 waiting. swing and a miss with me today . A lot of employees standing around , don't expect "about 15 minute oil change ". i'll find someplace else from now on. read more

Staff technicians are always great knowledgeable from oil change radiator flush, AC leaks

Had an oil change on my 2022 Toyota Tacoma. The customer service was very thorough and meticulous. I've never been to an oil change center where they took pictures of everything and uploaded them. I was pleasantly surprised and impressed with the employees. They were aware of all of Toyotas recommendations and requirements for a particular model and mileage. Great job. read more

If I were just going in for an oil change, then fine, but I needed an inspection as well. Went through the motions as advised by the employee and paid the bill. When attempting to register my vehicle, guess what, no inspection on file. Call up Valvoline and find out that they forgot to perform the emissions test. Great! That means I have to go to another place for a complete inspection. Waste of time! Once again, oil change was fine, quality of whole experience was not. Shame on me for just thinking they knew what they were doing. Do not advise to visit this shop. read more

NEVER AGAIN!! 2nd.time disappointed and and the LAST TIME! They left us 2 QUARTS LOW. Nobody cared about what they were doing. Never again!! Thank God I checked the oil myself, but only after driving all afternoon. My recommendation is to let your regular mechanic do it.... On my 1st. visit, they asked me to start the engine, and then tried to add more oil and it splashed all over the engine compartment and the windshield. Just plain stupid.... read more

I had a great experience here. Drive up and got in straight away for an oil change. All the staff were prompt and attentive. They did there complementary inspection and pointed out options for things I might want to replace, ie filters. No pressure. No problem. Got to sit in the car while the service was performed. Good, competitive price for a synthetic oil change. This will be my go to place for oil change service. read more

Quick & Efficient service ‼. Staff Polite . Good price. Glad we went to this Valvoline.

Great service honest (imagine that) friendly share all options with you and you get out in record time!!

I was preparing to go on a long drive to Colorado to visit my daughter and son-in-law and I really needed to get my oil changed before I left. I had setup an appointment with Firestone on Galloway, in Mesquite, and that turned out to be a HUGE mistake because they failed to actually schedule my appointment and when I got there, I was told that my appointment hadn't been confirmed. Which meant they failed to confirm it and therefore it wasn't scheduled and they didn't have time to do it. Fortunately, I called Valvoline and Mariah told that they didn't have the oil filter for my 2021 Hyundai Palisade but if I brought my own filter, they would be to do the oil change. Thanks to her quick thinking, I was able to purchase a filter from the dealership and Valvoline was able to change my oil before my trip. Thank you so much Valvoline, Mariah and Jarod's crew in Rockwall were fantastic. read more

Valvoline Instant Oil Change - 2021 Hyundai Palisade - Oil Change Stations Near Me - Rockwall, Texas

They're a bit expensive, but they're fast and the staff is really friendly so they're worth it. I was in and out in about 25 minutes. I called ahead and they were able to text me a $25 discount on my oil change. They also discounted my engine filter. All in all I'm satisfied and will be back. read more

Went in for a normal Oil Change. There two plugs under the car. The mechanic didn't know which plug was for the oil. Instead of asking, or simply googling, he took a guess. Well he guessed wrong and drained my transmission fluid. It's a European car so it takes a special fluid that they did not have. Sat there for an hour and a half while they tried to find the fluid. Long story short, my car was towed to another facility 45 miles away to get fixed. Horrible service... read more

I've been a customer here for over three years. I was disappointed today. It was timely and I did get my oil changed by a friendly young man. I sat in my truck and watched what was being done. On my receipt it showed that wiper bladed were checked, interior vacuumed, and tire pressure checked and recorded. My current mileage was also not checked. Not really a big deal, but I won't be returning to this location. If they're being dishonest on what I can see, what is actually going on under the truck? read more

Highly recommend, I called at 3pm arrived by 3:15 and by 4:15 all the tires were changed and the alignment was complete. They gave me a printout of how vehicles alignment was before they aligned it, I found this very helpful information. All staff are knowledgeable and kind. Prices were competitive to other services of this kind. read more

Sam and Ethan were AWESOME - came in on my lunch break and they were courteous, informative, polite and efficient. Will definitely be back - best service I've had in the auto industry! read more

Really great customer service and they do not take too long to get your oil change done!

This place was awesome! Got right in and out in 20 minutes start to finish. They were friendly and polite, and informed me of all the things that was going on. Highly recommend this place. read more

Came her for an oil change. The guy who was checking people in, doing the "paperwork", etc, was less than friendly. Not off to a great start. Had to wait a bit before it was my turn, but that seemed fairly normal for a Saturday afternoon. The lady who changed my oil seemed friendly, but she didn't really have a need to interact with me much. The most interesting part of the visit was when I was told I couldn't use the deal I got for checking in on Yelp because it didn't have a code on it. I had saved some coupons from their website before I came in, so I just used one of those. However, if a business is going to offer discounts through Yelp, they should probably teach their employees how to redeem them. Overall, not a terrible experience. I'll definitely be back and hopefully I'll have a great experience and be able to increase my star-rating for them. read more

This is by far the best service a person can receive at such a low price. They have an excellent system they go by that benefits the consumer and their vehicle. I worked in the mechanic/logistics field in the Army for 23 years. I also have an associate degree in Automotive. I would recommend this business above all the rest to include dealerships. Did I mention everything is done while you sit in your vehicle. read more

Part Two::: Updated After speaking to the manager tonight. He pretty much said that because we took the car to the mechanic instead of calling them in the first place they cannot trust what the mechanic said because he does not personally know the mechanic!! I'm so disappointed and disgusted with the handling of this matter!! SAVE yourself some money in the long run and go down the street!!! He said and i quote "If I handed out money every time someone had something go wrong I wouldn't be in business!" read more

Went in for an oil change and state inspection. Was in and out very quickly and they didn't pester me to add on extra services.

I looked up this store because we were nearby in Rockwall. I called and asked about getting my oil done and tires rotated. They asked me what kind of car (F150) I have and told me they could do both. I got to the store and pulled up and this young lady, blonde, waved me over to another stall. I moved over a stall and got out to tell them what I needed and that I had called. She told me that I hadn't called there and that I called corporate. She told me they couldn't do a tire rotation and that they could even change the tires on the van they had in there.... I told her what I was told on the phone and while I was talking , someone else from Valvoline told her some thing. She just walked away from me and my wife in the middle of our conversation. I was stunned and said "I guess this conversation is over," and we left. We will not return to Valvoline EVER... super poor customer service. Excuses and rude... read more

Ok I normally don't rate places this low but this place is a rip off.. So first off my wife took her car in to get a oil change and they charged her like $90 but during the process the Manager starts complaining to the tech on why he had not pulled out the air filters and tried to get her to replace them. The tech said they are pretty new..So this clown gets in her car and opens the gloves box and pulls out a air filter with little dirt on it_It was 3 months old) telling her look at this dirt this is what your breathing and holds it up to her..She got super nervous and said sure to replace it but when she asked if she could have to show me. He said Oh already threw it away. Also they told her she needs to rotate her tires but didn't balance them? So of course I had to take it today to discount tire to get them balanced because you dont rotate tires and not balance them. All in all pure trash place to use and I would not send anyone there. read more

Great customer service. Don't know much about cars but they make sure to tell you everything with details and great prices!

Definitely didn't take 15 min, employees all over the place, culture does only look like they understand the sense of urgency. It over and hour to just get me in the bay and then another to do simple oil change. Two or three guys leaning around will cars back up. read more

They said whoever did it, didn't fully drain the oil during oil change, yet they didn't go beyond apologizing for the unprofessional job of overfilling the oil. There's no way this happens unless it's done on purpose. When I heard some strange noise coming out of the engine, l opened the hood and found out they left the air filter compartment unclipped. Apparently, it wasn't air tight, sucking air from outside. I had to do it all over again. Since I took this as an unwelcome gesture(for reasons I don't know), they could have told me in my face instead of trying to damage my car in what looks like a petty criminal behaviour. read more

I just moved into this area and was looking for a local place to get my oil changed. I have found my spot! Super easy and fast oil change. I love that I can stay in my car. Everyone was really friendly. read more

Beware! Do not trust these people servicing your vehicle. They will mess it up and think they are not responsible for the damages.

Came in for an oil change and didn't even have to get out of my truck. They checked tire pressure and all the fluids. Brought my own oil so it was only $35. Definitely coming back here. read more

SURPRISE! IT COST MORE THEN WE SAID. I hate when i buy a groupon or use a coupon that states the cost of a service.....then when your car is serviced, they find a way to charge more. They need just a bit more profit--and its coming out of your wallet. We used a coupon for a $59 full-syn oil change ($10 more than wally-world...btw), and then they added on a "premium filter" for a Toyota Corolla. Not a Porsche or Mercedes......a Corolla. Seems it takes a tiny bit "more time" to install a particular Corolla filter according to Customer Services member. I call BS in this up-sell business model. If they struggle to with labor timing on an incredibly common Toyota, they should raise prices across the board and stop the false advertising. It's not the extra money--it's the principle. Avoid the scam. People that work there are likely really good people. It's the corporate profit policy scams that stink. read more

Quick service and friendly staff. They were open and honest about my vehicle. Gave me some helpful advise on car maintenance in order to prevent unnecessary expenses. Hope they fix the location on yelp, since it's on the north side of 30 (not south), next to Denny's. read more

I will start off by saying when I was there the guy helping me at my window, Tim I believe was great! But I will NEVER use this place again nor would I recommend it to my worst enemy. I got the oil changed in my diesel on Saturday. Come home park it in my nice clean driveway. Monday morning leave to take me kid to school. Nothing under the truck on my walk to the truck. Get home and I can see where oil had dripped from where I know us the oil filter. My truck has 32,000 miles so I know it doesn't leak a drop. I call and the lady says bring it up and let them look at it. The guy says that they didn't clean it. Hmmmm it dropped 0 from Saturday until Monday which was the first time I started it after parking. But my oil leak is because they didn't clean it?!? That's fine. Just tighten whatever you left loose so I can go. Come home park beside the house. Wait and go start it. No leaks. Except now I have these oil spots in my driveway that weren't there before someone didn't do their job. They tell me use dawn soap...LOL that did exactly what I knew it would...NOTHING! I spent $331 there getting a $155 oil change and 2 fuel filters and a air filter replaced. From now on I will go to Pennzoil! $331 for a oil stained driveway #ThanksValvoline read more

Valvoline Instant Oil Change - Nice beautiful driveway - Oil Change Stations Near Me - Rockwall, Texas

My daughter and I have both used this location several times for oil changes and inspections. Every time they have been quick, professional and very nice. I also like that they have several female employees. Keep up the good work! read more