After waiting an hour or more, I was bumped for a vehicle that pulled in a good 15 minutes after me. The vehicle next to me, who was there before me, moved out of line and he took their place. When my bay opened, the tech made me move and gave him my spot. I've been a long time customer, but I will not be going back! read more

I recently had a great experience at this Valvoline location. I do not write many reviews but had t write this one. There was a small error made during my service and when the team realized it they immediately took ownership of the issue and made corrections. They communicated honestly, explained what was happening and gave me great confidence throughout the process. I worked with Tom, Jonathan and Chris during my 2 visits and all three could not do enough to service the car and keep me informed - Great Service! I also met the manager Nate who very calmly used the issue as a teachable moment and brought his entire crew over to show them what had happened and how to correct it - great leadership! There was a time when this level of service was the norm but not anymore. That is what makes me appreciate it even more in the rare occasions that I do experience it. Thank You and Well done Valvoline Salisbury Team! read more

Super efficient and very kind people here! Will definitely come back to this business in the future!

Needed dodge camper van oil change while on x-countty trip from CA. Very professional. Very pleased w/cross checks re oil fill, all fittings tightened, etc. Expect to have attempts to up-sell. They were gracious when we denied it. read more

Best place for oil change! Friendly, helpful service staff and a good value! They helped me replace windshield wipers!

I went in to get my oil changed and the manager Joe was so nice. He showed me that my car didn't need to be serviced yet and he added air to my tires. He was so professional and knowledgeable. When it finally is time for my oil change I will be coming here. read more

I'm very surprised to see less that 5 star reviews. I've had nothing, but excellent service here every single time I've gone in. I try to go off hours and I've rarely had to wait more than 5mins. read more

Always friendly and fast! I tried a competitor and got ripped off and they were rude. Val volume in Salisbury is always great!

Got my tires rotated, no mention of any issues. That night, I start to notice some odd noises. The next day I go to my mechanic. He hops in to listen for the noise and we drive 100 feet before he tells me 'Your wheel is about to fall off'. The noise was tires wobbling due to loose lug nuts. The manager of the Valvoline invites me to watch the film of the visit. It clearly showed either a lug nut or stud breaking while the employee was working on it. The employee knew something had broken, but said nothing to me. Instead he took my Visa and guided me out. The manager missed this part during his investigation. He was apologetic after I pointed it out to him. Valvoline has accepted responsibility for only part of the repairs (part of the right front). They remain convinced that most of the lugnuts were tightened correctly and can't explain why the tires were wobbling 12 hours later. They have offered me two days of rental car service and and ~15% of the cost to repair what my mechanic reports is damage clearly caused by improperly secured lugnuts. read more

Valvoline Instant Oil Change - This was my wheel stud roughly 24 hours after a tire rotation at this Valvoline. - Oil Change Stations Near Me - Salisbury, Massachusetts

Took forever.. such a shit show. 80 degrees out melting in my car for an hour while the employees all kept switching off bc nobody knew what they were doing. We were done and they couldn't take a min to screw in a plate and left us waiting for 25 more mins while taking care of everyone else. I will never use this valvoline ever again. Go anywhere else but here! read more

So bad. Stay away. I went here over a year ago. I bought a Groupon for a full synthetic oil change. That was fine. The guy working the computer says. It looks like you could use a radiator flush. Ok how much. $120 dollars. Do it. Mind you they take your keys. Witch is fine. That way people don't drive away. The kid fumbled around looked like he didn't know what he was doing. The guy at the computer goes over shows him. Okay. 10 mins go by. Allset. My 2016 car just has the over flow. Or the well to the radiator. I drive home. Next day go to work. Get ęon highway after work. On 495. Get up to 72 mph. The car starts going. Ding ding ding. I look down over heated past the red. Pull over wait. Then drive home. Then ĺ go to Walmart. Get a gallon of antifreeze. I bled it. Took the whole jug. I get to thinking. They took my keys. Never bled it. The kid did it wrong. Destroyed my engine. I call there. The manager Nathan lied to me 3 times. Said he checked the video tape. Said the kid did it right. Wrong never bled it. You need the keys to turn it on to bleed it. Valvoline did nothing for me. It cost me $9000 dollars to replace my engine. The guy Nathan asked me. If I knew anyone that could fix it. Yes Ford. Oh that will cost an arm and a leg. We (Valvoline) will split it with you. I never received a dime. I just finally got my car back about 2 months ago. I had to save every penny. Put in a new engine. Stay away from Valvoline in Salisbury Mass. Luckily I didnt go down there. That jacka@$ Nathan he is a lier he runs a bad business. Thank you. Stay away. read more

I've been going here since I bought my new car a few years back. Today i got the oil and CVT transmission fluid changed for under $230 bucks-dealer price? $379! The best part is nobody lies to you here or Tries to Upsell you for stuff you don't need. The service is very friendly naturally and I'm glad we have a solid Valvoline location in the area. read more

First check out Maureen P's story near my post because my experience was the same. First, the oil change is 20$ more than everyone else but I just moved to a new town and needed a quick fix. Second, I went in for an oil change and was told one of my tires had a faulty stem and my tire could leak until its flat. I was told to replace it on the spot. I have never had a tire issue and no system alerts for tire inflation ever went off on my dashboard. The next morning my tire was flat. I took my car to my hometown mechanic the next morning and he told me someone loosened the stem by hand! Coincidence? Shameful location using a side hustle to steal. read more

For an oil change? This place gets 5 stars. For a belt change? They get 1 star....so I was nice and upped it to 2. Took them almost 90 min while trying to change the belt in my car. They finally decided to stop and give up (I was about to make that call for them). Great place for oil change services, which is their gig. read more

1. Very friendly polite seem to care about you and your car. 2. Had the nerve to charge $ 95 for a synthetic oil change geez its only $ 75 at the Nissan dealership so of course will never ever go back to this location. 3. The dealership does the same stuff tops off fluids checks tire pressure etc so no big deal you guys do it too but what are you providing to a customer beyond the same things I can get at Nissan much cheaper. I have a major problem with getting ripped off sorry but I work hard for my money. If not for the $ 20 coupon I had I would have driven out asap. PS the response is ludicrous from customer care.The dealership does the same for $25 less!!!! $95 for a synthetic oil change is price gouging plain and simple. Done with Valvoline forever ripoff someone else. read more

My experience was good at this place. Friendly technicians. They did the car service professionally.

Was a bit nervous bringing my husband's car to Valvoline, as he is typically very particular with every aspect of his car, but I was completely satisfied with the service. Professional, courteous and knowledgeable. I was worried my tires were not calibrated correctly, but the associate assured me my tire sensor would go off as I drove the car, and yup, he was correct. Would recommend to anyone looking for prompt, courteous, and hassle free car service. Thank you Valvoline team! read more

I didn't expect much from a chain like Valvoline but I was pleasantly surprised with how nice everyone was. It must be something in the water..? Either way I wish more places were like this location. Definately will return and recommend. read more

Brought in my car for an oil change--everything running fine when I enter. Upon exiting, power steering fluid is pouring out everywhere. Car is undriveable, steering is seized. Had to be towed and cost me $1800. Of course, they claim they have nothing to do with it -'it's just a coincidence.' Their regional customer service rep called me, stating that his research indicated that this was a common problem with this make year/make/model. After doing the same research, I have found a single reported case of this problem. I will take them to court and never ever will drive into another one of their locations. I've used them for many years, but never again. read more

Friendly, fast and thorough. They did a great job with my oil change and I was in and out in 15 minutes. Yes, they tried to upsell me on a couple of things, but I said no thanks and there was no hassle. It was great to get this taken care of on my lunch hour with plenty of time left over to eat. read more

DO NOT I REPEAT DO NOT go there for an oil change. Today, makes the second consecutive time we took our car for an oil change, and ended up with a flat tire a little while later. The first time wasn't bad we were only down the road, so we went back and they filled it. Today, is another story my daughter drove to school and when she got out the tire is completely flat, and this is NOT the same tire. I don't know whats going on there but obviously something is wrong. 80 plus dollars for an oil change and this crap!!! And we used a coupon too. I just tried calling them and it keeps ringing like a fax machine, when I call back its busy. I just called corporate and am waiting for someone to get back to me, the woman who took the info at Corporate was very nice. DO NOT TAKE YOUR VEHICLE THERE. Twice in a row is sketchy. read more

You see my complaint was answered by an "anonymous customer service" person. When the customer service people refuse to give a name, its a tip off. They said they wanted to "make it right for me"? They asked what day I was there (see Monday in my complaint) which tells they did not read or care about me. Then they wrote back to say I was right...I have no front differential and had to listen to that lecture anyway!! To me that suggests fraud? Trying to charge me for something I don't have cannot be anything other that a scam designed to separate me and my money. Then they made no effort to "make it up to me", but harranged me over what employee I dealt with. I regard this whole experience as abuse of the elderly, attempted fraud, and more...so I am filing a complaint with the Massachusetts Attorney General and The Office of Senior Services and hope my experience might guide others? Thank you read more

They are kinda pricey but they give great service. The guy explained everything to me and the process that was going to go down. He made sure I understood every that they were doing on my car. He presented all my oil options and let me choose. They were very efficient and relatively quick. read more

Great team here. Steven usually has works on my car, oil change, wipers, air filters. The team here is looking to get you in and out and get what you need done professionally and courteously. My only request is that they start doing tire rotation for larger cars (right now they only do it for small cars). Great job Valvoline team in Salisbury! read more

Dave the manager was so nice and helpful. He gave me lots of advice as to why my car might be burning oil and what I can do about it. He even did found errors in the info. They had about my car in their computer system. Everyone else who worked their were so polite and curteous and really knew what they were doing. Highly recommend!!! read more

first time coming to a instant oil change place after not having the time to do the oil change myself. Didn't know I could stay in my car which was a plus, and the callouts let me know what was going on. was in and out in less then 15 minutes and didn't pressure me into buying unnecessary things. the sales associate (Stephan?) was very nice. will be coming back when I need to have services done. read more

This location is by far the best oil change place I have ever been to. I would recommend this I anyone who would like great service and quick. I have been to jiffy lube and other express lubes before. I like it here because I am able to stay in my car and hear what everyone is doing. The technicians that work on my car are knowledgeable about any questions or concerns I ever have about maintained parts on my car. My husband also comes here often for his oil change and other services as well. Overall I recommend this store to any and everyone. - Kristin read more

I always go here for an oil change. They do a great job and it's so efficient. The staff are always nice. They do a great job of educating me on my car but aren't too pushy with the sales part. I love that they check my tires and windshield wipers. I highly recommend this place! read more

Great service were about to close but gave excellent service anyways very pleasant and easy to deal with