Lost a customer today. Forgot coupon before transaction, remembered while doing oil change which still wasn't complete. Told me they couldn't apply it. Mind you, they were still working on my car.... I wouldn't really have worried about it, but $35 is a big discount. read more

I have had my cars serviced there for a while .. Even had my RV oil and transmission serviced there Pulled in today to have my air in my tires checked... They wanted $10 Well I left and will be taking my business elsewhere from now on read more

I had the worst experience at the Cypress location yesterday. I went in after 5pm, as usual there's a person that lets you know which bay to come in through, and there was another guy who led me into the bay.. I followed his instructions fully and heard a loud bang/hit under my car. I stopped, reversed and went back through the bay after asking the guy that led me, if I needed to turn my wheel to the left or right. I was greeted by a female who asked how I was. I told her I heard a bang or hit from underneath my car as the guy ahead of me incorrectly led me into the bay. She then let the guy know what I said to which she replied, " he said he guided you in and told you to turn but you didn't listen to him". I told her "no no we ain't doing that" I looked straight at the guy who led me in the bay and said "really? You're going to put that on me? You're the one that was suppose to guide me in!" He didn't even apologize or have the balls to admit to his mistake he just shrugged his shoulders and smirked at me. Since the girl that greeted me showed no care or concern about how I felt or what happened with the sound that came from under my car, I told her I was leaving and was going to a different location. As I drove out of the bay the girl that greeted me, the guy that lead me in through the bay and another guy next to him cheered out loud and thanked me sarcastically for coming in. Completely unprofessional of them to even cheer for my exit knowing how upset I was and the mistake they had made with me. They never acknowledged their mistake or apologized to me for what happened. I've NEVER in the 15 years I've been a customer of Valvoline, have I ever experienced such rude, unprofessional or condescending attitudes from a bunch of punk kids like the ones from the Valvoline on Cypress. I will be filing a formal complaint with the regional or district manager about what happened. I will not be returning there ever again! read more

paid 200$ for an oil change and came in a month later for a 1qt top off was charged almost 30$ for something i coulda done myself. There's no value in that. I get you're running a business, but charging labor for a 1qt top off? that's greedy. (this oil is 10$ a qt btw) that's bad for future business. I wont be returning because of this, unless i'm taken care of. take care of your customers and they'll take care of you. not to mention there's other places that do free top offs. also considering i get full oil changes done every 1-2 months, and get recognized when i come in, good businesses take care of their usual customer base. don't be greedy! read more

Although they are more expensive than other oil change companies I use them until last week. I have a brand new 2024 Chevy Duramax that I just installed some American flag valve stem caps on. When the employee checked my tires I heard him say, cool valve caps. Well after leaving I got to my business and the caps were missing. I'm not going to say they were stolen but when I drove back to get them no one knew what I was talking about and no return call from the owner. They lost my business, I'm an honest person and expect the same in return. read more

Came in right at closing time, still very accommodating and courteous. Oil change was performed with efficiency and at a good price. I will definitely be going back for service again! read more

I've been here a few times, with different vehicles, and it never fails to impress me. Today they had a four staff crew just killing it. (Vanessa, Miguel/manager, Hamath; I think was his name and another girl under the vehicles). Customers continued to line up from the time I got there, and these guys were just nonstop putting in work, communicating and getting vehicles in and out.; all while keeping it cool, remained thorough and continued their attention to detail without skipping a beat. From a customer's point of view, I just thought this should be lauded. Thank you read more

Always good service. Priscilla was very thorough & professional. They take the time to make sure they get everything done right.

Went in for quick simple air in the tires, they wanted to charge me 10$... FOR AIR! Horrible customer service the entire time trying to justify charging 10$ FOR AIR! Clearly this place doesn't care about their customers and only cares about making a dime these days. Go to any other local oil place that actually cares about return customers. read more

Miguel and Donald the manger and assistant manger I believe were awesome! Super helpful and knowledgeabl. They made it a priority to make sure everything was done right and being mindful of the time. I requested an oil change among other services and it was done in about 30 mins! Definitely worth its value. This location is the best! Highly recommend, they won't let you down! read more

I've been coming here for a while. I went in for a 20% off coupon they had emailed. The staff member was telling me I couldn't use it since it was for "additional services." It specifically stated it was for an oil change. Then tried to tell me it expired. It was active. When paying, the price ended up being more than what the regular price usually is. Supposedly, including the 20% off. I don't think I'll go here again. Staff never knows what's going on and the prices are inconsistent. What a shame. read more

DRIVER BEWARE! First- I'll acknowledge customer service: friendly, and don't push too hard for ancillary services. On to the dirt: I had my oil changed here recently and the very next outing I noticed some scraping sounds on the freeway while on a long distance work trip. I stopped for gas and as I exited the parking lot a harsh, loud, metal on metal grinding sound came from under the car. Loud enough so that people at the gas station were literally covering their ears. I drove (scraped) the car to the next open space and looked under. Sure enough, the metal shield covering the oil filter was loose, and ended up crumpled by the friction of dragging along the highway due to their tech's improper replacement of the metal shield plate after the oil change. My car is rather new (2020) and has not had any undercarriage issues previously. A couple hundred dollars later (and a scrambling of phone calls apologizing for not making my work appointments) I now need to replace the piece due to the incompetence of their techs. Terrible day. read more

Valvoline Instant Oil Change - Shield plate - Oil Change Stations Near Me - Visalia, California

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I've been using this Valvoline location for many years. I ignore their upsales, and get in and out relatively quick. The prices without a coupon are only average, but if you have a coupon then they are quite competitive. My issue over the last couple of years is that they've been sloppy. Twice they forgot to reattach small components and usually spill oil on my engine. This last time they spilled a large amount of oil on my engine block, and decorative engine covering, causing the engine to smoke. I took my car back and was told to take it to a mechanic (even though you could clearly see the spilled oil on the engine block and covering). I took it to a mechanic who told me the smoke was being caused by oil spilled on my engine block. I simply pressure washed the engine and was able to get rid of the smoke and most of the oder coming though the vents into the cabin. Had they not spilled the oil, then I would have saved hours of running around fixing the issue they caused. Edit after Valvoline's reply: I raised the star up to 3 from 2 because of your customer service. I traded the car in for a new one yesterday because the smell was still coming though the vents. So there's nothing to do, but thank you. read more

Excellent service! Ethan was super friendly and helpful! I would definitely recommend.

It was so quick, really great service. I only expected my only change to be done. They went over and beyond. Checked my lights, tire pressure I'm amazed. Definitely recommend. In 15 minutes I was out! read more

Valvoline Instant Oil Change - Inside shop - Oil Change Stations Near Me - Visalia, California

Welp. I had my air filter changed last oil change. Getting my oil changed right now at a different business and the man changing my oil pointed out my broken air filter box. I look at it and see that the back of my air filter box is cracked and broken off at the screw hole. Someone then took a bigger screw that didn't belong there and drilled it into my housing to keep the back down. The front screw hole had a different sized screw then the back, and it was broken as well and wouldn't screw in. I know it wasn't this business I'm standing at now either because I've been sitting with them the whole time, and they checked the air filter within the first five minutes. Valvoline on Cypress is the only business to change my air filter and change my oil, and I bought my vehicle brand new. If you break something at least bring it to my attention. read more

This place is solid. They usually have coupons online and the guys are quick. I've had them change filters when I felt lazy but they are a bit expensive. This place can get busy so if you're in a hurry call ahead and ask for their wait times. read more

They did what the were supposed to do, when and how they said they would do it and took me into consideration when they were doing it. When does that happen now a days? read more

Fast and Efficient. However they are "OVER PRICED". 6 Quarts of Valveoline Regular Oil 5-30 Comes to almost $62 Dollars. Luckily I found a 50% off coupon on line. Brought the price down to $31.61 dollars. Which is a fair price. read more

Needed some immediate support for my car (coolant leak) and saw this valvoline was still open. My wife and I stopped by, pulled into the garage and in a minute Joey and Anthony took time to understand what was going on and helped us out with the most efficient solution. These two guys were so genuine, knowledgeable and kind- what a team! Excellent customer service, we feel really good about returning for any car needs in the future. read more

This place is excellent. Been going here a long time. Pay attention to their suggestions they know what they are talking about. They are fast, but take the time to do things correctly. Flushed by transmission several times to clean out the old fluid when once would have probably made me happy. Their desire to do it right impressed me. read more

Great customer service. Miguel was great and so were the service techs that helped me. They are having issues with Hyundai's and getting filters. I came back and the shipment did not have the filter in it as expected. They drove to another location and got me the filter. Amazing service. You can tell they are happy people and enjoy what they do. Always my number one spot for maintenance. read more

Came to get an oil change, they are fast friendly and care about my safety regarding covid 19. My service guy was helpful with me asking so many questions. And the men communicate very well here. You can tell safety is there main priority here. read more

This was my first time at any Valvoline oil change. They changed my conventional oil in about 10-15 minutes for around $35. Fast, fair, friendly - I have ZERO complaints about my oil change. They were NEVER pushy when making their suggestions. They offered them and let me make a decision without any pushback. They check your tire air pressure, battery, every exterior light (turn signals, low beams, high beams, and license plate) air filter, wipers, coolant, etc. They are thorough without being pushy. The manager, Tony, runs a well oiled machine. His team earns 5 stars! [the bad] NOTE: I WILL COME BACK to get my oil changed. My license plate lights were out and they said it was $11 per bulb. I declined because "SYLVANIA 2825 Basic Miniature Bulb, (Pack of 2)" are $2.34 with free shipping on Amazon. $22 to have both done at Valvoline vs. $2.34 and 5 minutes. I'll do it myself.. But thanks for letting me know the license plate lights were out! They informed me that my radiator needs flushed. Little do they know that I had my thermostat housing replaced a few thousand miles ago. When this was done, my radiator was flushed (it's impossible to replace the housing without changing the coolant). They quoted me $99.99 for this job - it did not need done. NOTE: THEY DID NOT PRESSURE ME TO DO THIS JOB. There were 4 other fuel related items they suggested that ranged from $14.99 - $109.99 (see my picture). Fuel treatments, filters, and "Fuel System" for $79.99 (no idea what that is?). Once again, I declined. Fuel additives are $2-$15 at any store and easy to add; not to mention somewhat unnecessary with modern fuels. The fuel filter for my car (Motorcraft FG986B) is $11.47 to buy on Amazon vs. $49.99-$109.99 that they quoted. I've done fuel filters on several vehicles and it is an easy 15-30 minute job (max). Synthetic oil change was around $80. Why? I never understand why synthetic oil changes are so much more expensive. The oil is ~$1 per quart more. Multiply that by 5 quarts, it should be $5 more unless you are upgrading the filter. Even still, an upgraded filter is $3-$10 more. Total synthetic upgrade with upgraded filter SHOULD be $10-$15 more. Not $40 more.. Thus the reason I do my synthetic changes myself. Not worth $40 extra to have it done. I can do it myself for $30 and a small mess. Once again, I WILL come back to get my oil changed. But I will not fall for any of their additional sales pitches unless I know exactly what needs done or I don't have the time to do it myself. read more

Valvoline Instant Oil Change - Oil Change Stations Near Me - Visalia, California

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I had my oil changed on a Monday. But Tuesday my car would not start. Very ironic I feel especially when your vehicle is new. Luckily my jeep was under warranty I took my jeep to a dealer to fix. They drained the oil from jeep and proceeded with a new oil change aNd now my jeep works again. Vavoline refused to give me my money back and basically said oh well prove it. Thanks valvoline! Even a man in uniform can't get a simple car services done correctly after working a 12 hour shift. I never received help after calling. read more

I have gone to this place for 6-7 years. Always nice and considerate. No hard sell of anything. They are honest and reasonably priced. They are always busy so dont expect u r just going to run in and out with oil change but it runs quickly enough. They make sure each car is done right. This last time the service representative was Josh. He made me laugh even though the temperature in that place is horrible. How about some big fans to circulate the air for customers and employees. After all it is summer in the central valley??? AND i think it is absolutely unfair to make those guys wear masks when they are not dealing directly with customers. Its hot!!! read more

After a miscommunication with one of the technicians, the staff went above and beyond to make everything right. Auggie, the manager, was unbelievably helpful. They made sure my car was good and we were safe. They definitely made a stressful process easy. I could say I wouldn't go back, however after experiencing the great customer service I definitely will. read more

I posted a few days ago and commented about employees not wearing masks. I am happy to state that I recieved a message from Valvoline representative stating that staff will be provided masks. Remember the masks are to protect customers, if the customer also wears a mask then even better. I wear my mask to protect you, thank you again. read more

This was my first time at Valvoline Instant Oil Change, and it certainly won't be my last! I had no idea there was such thing as a 'drive thru' oil change. They were very happy to serve me for the first time, and were very knowledgeable about any questions/concerns that I had. They did not pressure me into adding on additional services, but rather insisted I come back and take advantage of other special offers "when you are ready". Brittany, you are a life saver, and my car is very happy with the care you gave to her today. Thank you! read more

This is the only place my husband and I take our cars. They are fast, efficient and it is always a good experience. They explain everything to me and address any concerns I may have with my vehicle. If it ever takes longer to get in then it should, they explain it to me and if a car in front ends up taking longer they'll have me move over to a faster line. Not to mention I enjoy the location (next to farm fresh bowls) nothing negative to say. read more

Pleasant, efficient, thorough good price Appreciate their professionalism and clear assessments of other possible issues with No Pressure Only Service I'll go to from now on! read more

Went today with my coupons that were not expired for a total of 20% off , was denied by the service member who takes the info and Vin of the vehicle. Stated that the coupon was for last wed , couldn't help but laugh rather than get upset, will never go there again do recommend this location, should have went to the valvoline accross from Costco, very efficient and professional. read more

Waited for anyone to direct me for 23 minutes while people behind me were directed to other lanes and were served first. Just lost you a customer I'll never return read more

I came in for a long overdue oil change. Every spot in the garage was taken, but my so-called wait was only 20 minutes! Tony and his team are courteous and professional. They showed me the air filter and dipstick and didn't push me to do anything besides get my oil changed. They also told me that I needed new wiper blades (mine were literally falling apart. Oops). I told Tony I had bought wiper blades but left them at home, he told me to bring them back and they'd change them for me. Sweet! I was back in under 5 minutes. All in all, the service and job done was fast and exceptional. Great customer service. I'll definitely be back. Thanks, guys! read more

I have been here many times and let me tell you - the service is always fast and friendly, and these guys aren't pushy about selling you upgrades or anything you don't need for your car like other places when you go for only an oil change. Give them a try - you'll be happy you did! read more

Good service and they communicate good with there customers. I'll recommend to all those I know.

Had a coupon from Groupon and they were nice and friendly.. have my oil changed and tire rotation done in about 20 minutes.. thanks

Fast & friendly No selling/pushing Really nice & profressionall service 5 stars service read more

Nice friendly guys. If you don't need it they don't do it. Its a good value, and quick for those of us on the go.

Valvoline's workers have always been very polite when working with people who do not know much about cars. They never pressure you to purchase more than your car needs but they do advise you about the adjustments your car may need after a few more hundred miles. read more