I am not a review type person, but this was a special situation. I am doing a complete remodel and…read moreI am experienced in framing, concrete and other trades....except plumbing. ...long story short. I had an issue with returning an unused product. The area or regional. A ager Omar called me and fixed the situation. Thank you, and I hope to continue doing business here I the future as they do have all the items I need and needed. Thanks again

I don't ever write reviews, but sometimes people go above and beyond to help you. John was the…read moreepitome of what customer service is all about and an incredible example of patience. Thanks John for your help!

From the sales process with Tesah all the way to Edgar and the delivery crew. First class all the…read moreway. Great service, great customer interface. Could not have asked for a better transaction

It's been a good experience--- even though we had to exchange two items, they were courteous and…read moremade sure we were happy with our purchase! And the delivery guys were awesome!!! Herd workers, great attitudes and personalities!!

Okay, listen up. If you ever find yourself on a quest to repair a 1970 mobile home toilet (yes…read more.. nineteen-seventy), you're gonna want to tattoo "Brown's Partmasters" across your heart. Let me set the scene: I have been on a hero's journey through every plumbing aisle in Arizona. Home Depot? Nope. Lowe's? Nada. Ace Hardware? "Good luck, lady." Ferguson's Plumbing... they were like, "We don't have it, but here's a phone number for the magical wizards who might." Enter: Brown's Partmasters. I call. Guy is friendly. LIKE... actually friendly, not "I work in plumbing and hate the world" friendly. Gives me another number. Says I can text pictures of this cursed toilet part like we're online dating. I send pics... they respond and go, "There's no way this won't fit." Confidence level: NASA landing a rover on Mars. I drive to Glendale with my 6 wrong gaskets riding shotgun like the saddest little army. Dude behind the counter? Super chill. Didn't talk to me like I'm a damsel in distress trying to fix a toilet with glitter glue. I walked out with the right part for once in my life and a sense of hope restored. I even grabbed a business card because... I'm closing on a house soon and I WILL be returning for future plumbing adventures, if I have any. They win. They win my heart. They win my loyalty. They win my highest recommendation to anyone who ever needs spud gaskets or anything else plumbing-related. Simple. Quick. Zero judgment. 1970 toilet problem? Basically solved. Thank you, Brown's Partmasters, for treating me like I actually know what I'm doing. Ecstatic. Absolutely ecstatic. Toilet restored.

They do not accept returns. Of any kind. They sold me a broken part, I walked back in the store 30…read moreminutes later, they told me they wouldn't accept it because it was "used"

The people were nice and the selection was decent. However, once we had a problem was never be…read moreresolved. 1. The prices were very high. We were told not to worry about the prices because that was retail price and we would get a break through our designer. HARDLY. It would have better to have bought our items from a big box retailer. The Big Boxes have better warranties as well. 2.We ordered toilet paper holders. Once installed we did not like them, we thought it was a design problem but apparently the manufacturer wouldn't accept a return. a. CAS would not help us in any way. b. CAS never advised us that items were non-returnable for any reason. c. Even though we ordered replacement items, there was no price offset. 3. Before learning about the extent of the no return policy, we had mistakenly ordered 1 extra clothes hook. Even though that hook was never taken out of the box, CAS would not accept a return. Conclusion: They are friendly and polite; they have pretty hardware; there is NO customer service or problem resolution.

The service we received and the products are top of the line. I would highly recommend this group…read moreto anyone. They listen to your needs and provide quality products. Teresa was there and available every step of the way. She answered all of our questions and was able to suggest the perfect products. We are so happy with our kitchen sink as well as the water heater and toilets. Thanks for everything.

Great customer service with a vast knowledge on non other than, you guessed it paints. I've been…read moremissing out on shopping here for all my painting needs. Competitive pricing to big box and you get some one on one service with the ability to pick some brains. I do think next time I go I'll be splashing paint on my clothes to fit in with all the customers in there. And the hours are great. 6 am and I'm grabbing paint.

To whom this concerns,…read more Do "NOT" waste your time here. I have experienced two nasty incidents dealing with two very unprofessional employees working from this Goodyear, AZ. Dunn Edwards paint store. DO NOT, I repeat DO NOT! bother wasting your time or money here. I cannot stress enough how horribly unprofessional the customer service is at this location. On Wed, Nov. 13th 2023 I called to get information from the color advisor but was told she is too busy and can't receive calls. So I explained I was looking to get a color scheme rendering computer generated for our home. This female employee told me we don't do that. I kindly told her yes you do because I've had it done here before. I explained we give the color advisor a picture of our house and they place a color scheme on it so we can see how it looks before we purchase the paint. She told me; No! we don't have a way to do that. I tried to explain to her yes your color advisor has a method for this as I've had it done here before. But all this person wanted to do was repeatedly argue with me over the phone. I did nothing to deserve her rudeness as she continued to want to argue with me. I asked her if she could please leave a message and she acted like it was a big problem. I can't believe she doesn't even understand the basics of her own job & how they operate. She was rude, nasty and unprofessional to say the least. Look, if they hate their job that much why not just find a new one. ‍ Is it that difficult? At first I was willing to blow it off until I encountered another employee with a similar attitude "Aubree Smith, also unprofessional, rude, nasty customer service employee for Dunn Edwards. I set a 30 minute color advisory appointment on Thursday Nov. 14th 2023 but called ahead to see if I could save us both some time by just sending in the house photo which we both agreed was quick & simple. Soon after I received email results and was asked about further assistance for color scheme in case I needed it. I accepted the offer and sent additional color schemes. Short time later another email stated there would be a $25 charge but she could only offer one FREE. "I was like WHAT!!" Why offer customers additional selections if you intend to charge them extra fees at $25 each photo. Keep in mind these are watermarked photos NOT prints. Who would want that? Did she suppose I want to hang them on my wall. How STUPID!! First off, Aubree never stated anything about charges. It wasn't until she realized she would have to work 5 extra minutes to help satisfy a customer's decision that it suddenly became a issue for her. Hey "Dumb Edwards," are you guys purposely trying to chase customers AWAY? It's a big painting job on a two story home why wouldn't I be concerned about making the right choice. I am convinced Aubree either doesn't like her job or she wants extra FREE TIME to avoid working. How hard can it be to add color schemes on a computer. Aubree clearly is NOT about working or helping customers make decisions. She only wants to pretend until she's taken up on the offer to actually do something. I scheduled a 30 minute consultation with her too but told her I could save us time by emailing the house photo. She agreed which obviously, saved her the 30 minute consultation time. However I received a nasty email from her complaining that additional color schemes are $25 each. Aubree Smith, from the looks of it, it's not the first time you were rude & unprofessional to Dunn Edwards customers. It's pathetic and sad this employer even allows you this kind of behavior. Something seriously must be wrong with your attitude. I recommend you find a new job. Also, I strongly advise customers to steer clear from this Dunn Edwards location due to the lack of courtesy & professional help.

Samuel helped us out today. He had great customer service & great advice! Will be back!read more

Three seperate trips were made to this Sherwin Williams store today for them to not provide the…read morepaint I asked for. I will never do business here again due to the incompetence, attitude, and treatment from the staff members.