Terry is the best service advisor highly recommend him... He Recommended having the clutch done when I took it in for a Warrantee transmission issue. He told me that since the transmission was already down it would be cheaper to get the clutch done.. and even though it cost me approx $500 at the time, almost 2 years later clutch went out on me... Still under warranty I saved almost $2500 :-) by listening to Terry.. read more

LIARS, CROOKS , DISHONEST. Worst dealership I have ever experienced! Brought my van for Diagnostic on what was wrong, turns out motor is bad they PROCEED to remove the engine WITHOUT ASKING ME. They ASSUMED I would proceed with repairs that they later told me will he 12 THOUSAND DOLLARS. I said I'm sorry 12 Thousand is too much for me Ill pick the Van up on a tow truck tomorrow and they tell me the MOTOR IS OUT OF THE VAN AND IT WILL COST ME 2 THOUSAND JUST TO PUT IT BACK IN!!!!! So I may pick it up. The whole Service department here are money hungry comission driven CROOKS. Save your self a headache and go somewhere else. I think Jiffy Lube has better standards. read more

I took my 2015 Chrysler 300 with only 49,000 miles to this dealership because the A/C was blowing warm air. I figured it just needed a freon charge, but the service department said the A/C blend door actuator needed to be replaced, and charged me $509 for the work. The A/C continued to blow warm air, so I took the car back and lo and behold, I was told it needed a freon charge, which they didn't even check the first time!! They charged me another $134. To make matters worse, they called and asked to test drive my car and I gave them permission, also told them it may need some gas. The guy said no problem, we'll put $20 and charge you when you pick it up. That was fine with me. When I picked up my car the car was so low on gas, I was scared I wasn't going to make it to a gas station. This dealership is a rip-off scam dealership!! Never going back!!!! read more

Van Nuys CDJR - This is what my car was left on when I picked it up. Literally NO gas!! - Car Dealers Near Me - Van Nuys, California

Worse dealership. They are fraud. Dont buy a car from them. They are lazy they have a lot of people but noone wants to work.

I went here because of my appointment for car service (oil change). The people there doesnt care if you have an appointment with them. They said i need to come early to get my oil change and other services. They told me mopar is just for advertising only. Worst customer Service for after Sales service. They only care for new sales. read more

I looked up this dealership online. Nice selection of vehicles. It's a crowded place with no welcoming customer parking in sight. I put 2 hours in the meter across the street, thinking 2 hours might be enough time to buy a Jeep. I walked the used lot, then to the showroom, asked the guy at the desk for a salesperson to help me. He looked surprised, got up, spoke to some young guy, who waived a paper at him saying he was busy. I said, okay, I'll grab a soft drink and sit down. I did. I browsed Jeeps online here and elsewhere for 40 MINUTES! No greetings from any of the black shirted dealership employees. Not a hello, no offer of help. I got up, asked if they had a sales manager, a young guy spoke up, said he's the floor manager, not sure what that means...then the guy I had asked appears and he starts saying names of the folks he asked...the floor manager asks if there's anything he can do. I said I'm going to go buy a Jeep in glendale where I live. What a place. UPDATE: Sent an email reply to the dealer. Not a word back from them. I did go buy a Jeep in Glendale. read more

My Jeep Wrangler had been having steering issues since the day I got it, and I found out that there was a fix and contacted the dealer ASAP to schedule it, I was helped by Armen and the shop foreman Jad to schedule everything and order the necessary parts, both Armen and Jad went out of their way to make sure my vehicle is returned to me and fixed and better than what it was when I brought it in. read more

This is THE worst car dealership in LA hands down. I gave these guys a second chance even though they didn't deserve it(tried to buy a car here a couple of years ago and ended up buying somewhere else). They assured me that now there's new ownership and things are different, give us another chance, blablabla. So I came here with my wife, ready to buy a Grand Cherokee money in hand. Did our home work and knew which car we wanted but they still managed to mess it up. Oh we don't have that one even though it's online, but we'll get you a similar one, wanted black or grey they show us a purple one, pass. Hold on a second and we'll check inventory, comes back, we found this one with all the same specs, great we say, but it's not here, meaning it has to be delivered from another place. We can get a car from a 300 mile radius the manager said. That's great but we had already explained that we needed the car that same day(wife is out of a car because of an accident). Ok let me go back and check the computer, I found a car but I have to reboot the computer because it crashed says the manager, give me a couple of minutes, he never came back. And by the way, all of this going back and forth took 10-30 minutes each time. If you want to waste hours and get frustrated, then by all means go here. Russell Westbrook is an amazing, hard working all star basketball player and future hall of famer. This car dealership represents the complete opposite of those standards. read more

The worst dealership filled with lemons. I am currently under a lease and the Cherokee with less than 20k miles doesn't even start. RW Jeep refuses to do any work on the car under warranty and said they will bill me full price if I give the broken down and dangerous vehicle before the end of the lease. Just trying to save any unsuspecting person, stay away and absolutely do not lease from this dealership read more

Thanks again, Russell Westbrook Jeep service department, special thanks to Edie such knowledgable person and courteous.

I give Russell Westbrook CDJR, 4 stars overall. I've purchased 2 Jeeps over 3 years here. Erwin assisted us with our last purchase and payoff of Mini Cooper lease. Erwin worked all day with us and kept us on the right track ultimately getting us a great deal on a new Grand Cherokee. Erwin was pleasant and professional through the whole process. Secondly, I want to give major recognition to Robert Pane as a service advisor on my last round of maintenance for my Wrangler. When I dropped my Jeep off I knew that my first child would be born while it was being worked on. Robert was excellent to work with from the moment he let me know that he would be right with me while I waited in line. His professional, prompt responses to all my inquiries put me at ease. During my Jeep's stay I needed to look for a key and Robert personally walked me out to my Jeep. Robert made sure I was well informed through out every step. All in all this was great experience during one of the most stressful times in a persons life. Thank you Robert! read more

If you're looking to pay almost $60,000 for a $30,000 car then this is the place to come. As long as you have money to waste you'll be their best customer because you're going to be overcharged for absolutely everything. Don't waste your time coming here. read more

Ok, so you walk in and things seem different: the salesmen are wearing jeans and tshirts, there's a basketball hoop, and sports playing on the flat screens lining the walls. Seems cooler, different. Don't be fooled, this is an old-fashioned high pressure "let me work the numbers, I'll be right back" or "let me bring in the sales manager" kind of place. They were as old school as can be imagined while hiding under the veneer of cool. We did not buy a vehicle there and you can be assured we never will. And, it just occurred to me that there were no prices listed on any of the jeeps we saw in the lot. They can charge whatever they think they can get out of you and you would never know the difference. So glad we walked out. read more

Hector and this entire dealership are incredible! The roof of my Jeep flew off and needed to be replaced. Hector worked for weeks to make sure this was covered by the my warranty. He called and pushed them tirelessly to ensure I could get my roof replaced. To top it off, the dealership was friendly, clean and efficient. They sent Ubers to pick me up at work on the day I needed to come get my car and used Uber to drop me off at work the day I dropped my car off. Every time I went to the dealership I was in and out quickly! The text alerts and communication was also super helpful and added to my great experience. Also, hector is the man! I would go back to him and the team tomorrow! read more

Beware this dealership. I had several negative interactions/issues when I bought my Jeep here. 1. Bait and switch advertising- the Jeep posted on their webpage had a different price when I came in to buy it. I traded several emails with their internet sales guy about the Jeep I wanted, but when I showed up the same day, I was informed that the price significantly higher because the dealer had added equipment to the vehicle (extra lift and wheels/tires). And I had a signed price guarantee from the internet guy! 2. Added extra "theft protection" that I did not want, but they said they could not take it off ...which is a lie and they charged an exorbitant amount. But because I wanted this car and color and it was rare I was stuck....and now 5 months later it still hasn't been turned on. I have called the dealership about 6-8 times about this and I continue to get the runaround. No one will help or return a call...I just get sent to voicemail. Zero customer service on a $50k vehicle. 12/11/20 update....Yesterday I called service who forwarded me to sales who forwarded me to a voicemail box. Then I called the sales dept, who forwarded me to a voice mail box. Then I called sales back and spoke to a internet sales manager named Reddick who said I needed to talk to finance...and that he would personally see that they called me back....but it might be awhile ( because they sell so many cars, they are busy doing that and not helping customers who have already purchased cars.) Still waiting. My next call is to the Better Business Bureau, because as of right now they sold me a service/goods and if they can't deliver they owe me my money back. If that doesn't work, it's time to call a lawyer. ***16 Dec Update*** The power of Yelp is real! So I called the number provided by the dealership in their reply and spoke with Mike. I told him the issue with the Theft Patrol not being turned on, and he told me he would take care of it. Turns out all I needed was an email with a passcode so I could register my Jeep. All is well now. I've updated my review to 2 stars...but I think that's being generous. I appreciate the dealership reaching out to me, but why did I take a negative Yelp review and my threat to involve the BBB and a lawyer to finally get someone's attention there??? Again, I am appreciative to have this taken care of...but they should have done better. read more

Just found out the vehicle I purchased from this dealership had frame damage. At the time of sale, I was told it had been in a previous accident. I even asked the pre owned sales manager, Joseph, what type type of accident, and he said he did not have any details or information about the accident. He went along to say their service guy (forgot his name) might have some idea but they don't generally know about the accidents when they buy used cars from the auction. So I looked it over the best I could and was satisfied it was repaired well minus some paint bubbling on the quarter panel and repaint on the bumpers but never would of imagined frame damage repair. After all, this is a major big time car dealership not some shady lot on the corner. I guessed they would have had to disclose that information if known on their part. Well they did know. I recently had a Carfax ran on my vehicle which indicated dates of the previous accident including frame damage repair plus it was highlighted the frame damage repair was disclosed at auction when this dealership purchased the vehicle. WTF. In California, it is legal for a dealership to sell vehicles with frame damage that has been repaired and deemed road safe by CHP inspection. But it MUST be disclosed IF known by the dealer. Well this dealership knew and failed to disclosed. They told me it had been in an accident but when asked what type they Lied. I'm thinking lawsuit. My vehicle is virtually worthless even though it looks and drives great. Both Carmax and another big dealership appraised my vehicle with a carfax stating it had frame damage and was almost worthless and un-sellable to them. All the while having three more years of financing. Anyone know a good consumer/ auto dealer attorney? And I'm typing up my complaint with DMV Investigations ( most people don't know they investigate auto dealers). BBB is going to hear from me too. Buyer beware. Read my review again if you're not convinced. read more

Well we ended up with the vehicle. I must say the whole experience was rather disappointing. The sales staff lied repeatedly to us. First with the theft alarm and then with asking to speak to the general manager who "was to busy " for the customer. So in the end we got the vehicle, no discounts. But you might have to go through an ordeal for the vehicle you need . Which unfortunately means lies by the sale staff and at the financial manger positions. The worst part was it appears to happen a lot because the sales staff is trying to get YOUR money. Advice is to "call them out" and speak with the general manger if you are feeling bullied. read more

I had a great service. Melvin was awesome but the finance guy Robert screwed me up big time. I was told I was gonna sign a contract for 6 yrs (you will think it will be 72 months) but nooooo! Unfortunately I was there til 11pm with 2 kids so all I wanted was to get out. I signed but never noticed the contract was for 74 months (still waiting on my answer) not only that, when my payment booklets arrived home, I had 75 payments!!! I called the bank right away and they told me the dealer needed to fix it. I have visited them many many times for them to fix it but Robert decided to leave or was fired I don't know. Who can help me on this now??? Need to get it fix ASAP. read more

My second car from RWCDJR and another great experience (went from a Dodge Challenger to a Jeep Grand Cherokee). Vianne was so helpful and made the process quick and easy. I appreciate that I was able to do a lot of the paperwork before even going in and the car I wanted was ready when I arrived. It's so nice to work with someone friendly and not spend hours in a dealership on a Sunday! read more

Very frustrating after the purchase of my jeep. I purchased the jeep in April 2020 from out-of-state. The team there has yet to send me my copy of the purchase contract which I signed electronically in April. I cannot get my registration or license plates without paying the Illinois state tax that I live in. My updates to the local police, after they pull me over for the umpteenth time for lack of plates, to please bear with me, will go out of favor shortly. I have called and emailed repeatedly without responses. The Sales team says it's a finance department issue and that they can't help me. The automated phone operator does not answer. The finance team does not return any calls. I understand with COVID that there are delays and backlogs, but human decency would be to return an email or a voice message with at least an estimate or an update. It is clear to me that after the money changes hands, the team there does not care about the customer. Frustrated in illinois. read more

This place practices bait-and-switch tactics. I received an instant offer through KBB of $18K for my trade-in, based on the VIN. They called me and said they would increase that offer if I drove in to the lot - 15 miles away from my home. I foolishly said yes, and I brought my wife and baby. Once they had me there, they offered me only ~$16K for the car (a perfect 2017 Optima PHEV). Bad-faith business tactics. Avoid this dealership. read more

Great customer service by Rick, was helpful honest and very informative about the car, Gustavo from finance was quick and efficient with explaining everything, the experience with this dealership doesn't compare with any other would strongly recommend read more

The service department is a mess. I had a 9:15 service appointment and my car was not looked at until mid afternoon. Then, I received a call saying that they couldn't diagnose the problem because they didnt have enough time and wanted to keep it another day. Unacceptable, considering that had they started working on the vehicle close to the appointment time that wouldn't be the case. The service foreman knew nothing about servicing cars or fixing them and couldn't communicate the problems to the mechanics correctly or the lack of diagnosis. Big waste of time bringing my Jeep into this place. Good luck trying to get a hold of anyone while your car is there also. Takes calling over and over again to get someone to pick up the phone and then they just transfer you to voicemail! Never again. read more

first of all, I walked in the lot wondering for a good 8-10 minutes before someone comes to help or assist me. then they kept pushing to get my credit information before I even get to see the cars or decide which one I want, the numbers they came to me with are completely out of line! also the numbers don't match what the advertising at all. I bought a car from them 3 years ago and I had a very bad experience. I was called by one of their managers and I was told that they will make sure that I won't have that type of experience again. but here it went another horrible on, waisted my time and my energ, that place is not good and they are not honest read more

This dealership did an amazing job during the sales process. I traded my lease in early and my financing company for the old lease is still contacting me to make my next lease payment when I don't even have that car anymore. It's 12 days since the dealership bought my old car and the bank still Hasn't received the payoff check. Between my fiancé and I we've called the dealership over 20 times and have texted multiple employees for assistance with this matter. Not 1 person has contacted us back. Horrible service after you buy the car. Would not recommend! read more

Not sure why i keep going back to this place. Maybe im hoping that they fix there maintenance department. My newest issue. After the service on my car which was over $600, i was told they would bring my car out. While i was waiting i overheard them talking about a missing key. At the time did not know that they were talking about my keys. Through my 2hrs of waiting for them to get my car i realize they had lots my keys. instead of stopping and having the employees look for my keys they were ignoring me and tended to other customers. After bring up the issue about them losing my keys no one had an answer. Their only response was a shoulder shrug, so i went to the manager in a not so very happy mood and told him that need to stop what they were doing and find my keys so i can go home. After 2hrs + i got my keys and all they can say was im sorry. This place just frustrates me and i feel there employees have zero pride in what they do. Taking care of ur customers should be your top priority, all this place cares about is making money regardless of how they treat there customer. I can go on and on but ill stop there. read more

Went in to test drive a Gladiator after finding it on Capital One's auto finder. Double checked the price on the company website. It was listed at $40,500 (advertised $4k under MSRP). After test driving it and loving the vehicle, I was introduced to the sales manager, who informed the Jeep was almost $5k more than the listed price on the website due to "upgrades." The manager couldn't give me a list of "upgrades" but definitely assured me they were worth it! Shady salesman at this dealership, beware! read more

I started looking for a car here in November of 21 and visited their location multiple times. with consistent contact from my sales guy Justin and sales manager Jorge but we just couldn't find the right fit. But today my finance guy Gustavo Oceguera helped make it all worth it when we finally completed a deal on the car I really wanted. He went above and beyond to really make sure I left happy without any buyers remorse! If your looking for a car go ask for Gustavo! read more

This review is for Trevor and George in the sales department and the rest of their team. My husband recently purchased a truck he fell in love with online and despite all the little things that kept coming back making impossible to get it the first day, Trevor was patient and worked with my husband til the end and got him his truck. Staff here is very attentive, on top of everything and explains everything thoroughly. We really appreciate all the time and effort you guys put into this deal and for not just sending us off. If I could give them a 10 review I would. read more

This dealership is great. I came here about a month ago to check out a car for my fiance. We didnt expect to have a good experience, and most dealerships experiences are almost always are bad ones. I got linked up with John Morovitz, dude was super cool and made everything easy as possible. I came back a month later to purchase another vehicle from him, and this time around I had an even better experience. John was relatable, and acts like a regular person instead of some sales robot. The sales manager George was also a great guy to deal with, made everything clear as day with no BS, which made our second purchase a breeze. I would highly recommend this dealership to my family and friends, and you should give them a chance. Don't forget to ask for John Morovitz, tell him David Sent you read more

I don't normally write reviews but I had such excellent service from Joscha Maass at Russell Westbrook Alfa Romeo/Masserati. I found my car on the internet at auto trader and car gurus. I contacted him via email and he was very responsive and answered all my questions. Since I live in Las Vegas I arranged to fly in and drive the vehicle home. He helped me fill out the paperwork ahead of time to minimize my time at the showroom. I would also like to mention the woman who did my financing. My apologies for not having her name but I'm out of town and my paperwork is at home. She was knowledgeable very professional and I liked her personally. I have bought many cars in my 60 years and you don't always find those traits in the car business. In summary I highly recommend these individuals and this dealership. I'm sure the GM knows how lucky he is to have them representing the organization. Howard Morris read more

I went to trade in my 2019 Jeep Wrangler and buy a new 2022 hybrid wrangler Sahara. I had the best team, they got everything done all on the same day. Cynthia, George, Josh, and Ali all helped me with this process from beginning to end. They got me in my new vehicle with no hassle. I love my new jeep, thank you guys so much! You're the best! read more

Great experience. Jesse C. took care of me from beggining to end and got me in a sweet car.

Worst car experience! I had previously been to this dealer before it switched owners. I recently took my 2015 Chrysler 200 car for a check up and oil change. When I got it back the airbag light went off then the next day my car wouldn't turn on! I had to call a tow truck twice because my car wouldn't start. Like how ridiculous is it that I take it to get it checked and I get it back in a worse condition. I hate the customer service at this dealer they're so rude and not welcoming. I will never return to this dealer again. I think this dealer was much better off with the previous owner it had! All the sales reps look stuck up and rude Very disappointed with my recent visits. read more

Only giving this dealership an extra star because Ivan and Oscar were both great to work with. For some reason all the cars sold here have a mandatory in-built GPS unit that bumps up the list price by almost $1,500 USD compared to the OTD price. This was also non-removable! For reference, for the same car and model with almost the same mileage and CARFAX, I got quoted OTD by this dealership at $26,000 best price, and the other dealership gave me $24,000 OTD best price. The best part was that the car was listed at only $21,995 online. The management here clearly are engaging in false pricing/advertising, so I would definitely suggest to keep looking. read more

Liars all... Tell you they have what you're looking for - then when you drive all the way to them they say they "misunderstood" and try to still you some other piece of sh*t... typical liar tactics. Service dept sux... read more

We bought our Jeep Renegade from Russell Westbrook. We contacted several Jeep dealerships in our area looking for the best service and deal. This was the place! We received exceptional service from both Edwin the Product Specialist and Amir the Floor Manager. Edwin was genuine, patient and knowledgeable about the product, cool dude! Initially, they did not have the exact car we wanted in stock. The team assured us that they would find the car and have it ready for us the following day, they did not let us down. Not only did we get the exact car we wanted, Amir got us a killer deal. Mirna in finance was great at explaining everything and worked hard to get us a lower interest rate. We would highly recommend this dealership. Thank you to the team for making the process smooth and enjoyable! We love our new Jeep! read more

Their website said 40+ Grand Cherokee vehicles were available on site. Turns out they had ZERO available. But plenty "in transit." Sure they do. False advertising at work. What a complete waste of time. Don't bother. This is why people hate car dealerships. read more

Working with Andres and Vianne. Super respectful and kind and helpful. I would highly recommend going to this dealership. They are super thorough. read more

I didn't fully believe all the other reviews, but they're true. I inquired about a car, and two people from the dealership called me. The first person couldn't locate the car I was inquiring about (I searched their website at 10pm the night before). The second person had no idea someone had called. I told him his associate had called and I was asking about the price of the car and addendums. He said he would look it up, but his computer always crashes at the wrong time. Dude, just ask me to give you a minute, don't be sleezy. Then he said he couldn't find it and he'd call me back. I told him I wasn't interested in doing business with them, so I got this text in return. They are rude. Don't do business with them. read more

Van Nuys CDJR - Text from manager - Car Dealers Near Me - Van Nuys, California