3 hours for a alignment and tire rotation even though I had a appointment at 730 and brought it in early with only a couple other people there. Asked for the car to be looked over and any recommendations for maintenance since it is almost 100k miles. At the end of the 3 hours they came at me with a broken front turn signal but it would be another 30 mins to get the part there from AutoZone wtf?? Then he read my mileage again for the third time and it finally clicks that I'm there for upkeep and starts ask about the recommended maintenance. Are you serious 3 hrs and all they did was ailment and rotate tires. After paying I was told my car would be pulled up and 20 mins and three radios to bring my car up with the excuse of we have a lot cars tight now and can't move yours? Wtf? read more

Felt compelled to finally write my first review on Yelp. For months, I helped my mother buy a ram 1500 eco diesel at various ram dealerships. The truck that was in her budget was located at Russell Westbrook Chrysler, Dodge, and Ram. After hours of negotiation we agreed upon a purchase price to which we were ecstatic to get. However, within minutes after picking up our cashiers check at Chase Bank and returning back to the dealership we were notified that the truck had already been sold. Meaning the car was sold RIGHT UNDERNEATH US AFTER A VERBAL AGREEMENT OF THE PURCHASE PRICE. After talking to our salesman to whom was absolutely no help we were directed to management which had zero leadership skills. Please if you see this review find another dealership because it is not worth the hassle of a car being stolen right underneath your feet. A car buying experience should be fun and exciting not dreadful and exhausting which we found at this dealership. read more

I hate to give these guys 2 stars because I did recently purchased a used 2008 Jeep Wrangler from them 4 months ago and I have no complaints. I'm giving this place 2 stars because I don't appreciate being lied to specially form a manager telling me come in we can do the deal you want and then just wasting my time. They had ran my credit a day before so no problems there I had seen and test drove the car the day before so no problems there. I'm sure I will end up purchasing another car one day from here because they do have really good prices on used jeeps. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

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Shady salesmen. They even tested my math at one point by saying they'd do something they're clearly not allowed to do just to see if I would catch on to it and see if I'm paying attention or not. Then as I was busy comparing with other deals from different dealerships they played the hard to get card by taking a long time to get back to me on a deal, etc when I had to make a decision. Far from genuine. I of course ended up giving my business to another dealership. Please teach your employees about integrity. read more

Went to lease a Jeep on 7/27/19 .. mind you this is my first time trading in a vehicle and leasing a new one , I have no knowledge or experience of the the process and as a consumer I trusted your reps would disclose what I need to do in this whole process... since the Jeep was going to be under my dads name the rep told us to go to my insurance and just add my dad to the policy. I called my insurance co and was unable to do so over the phone it was a Saturday so I had to wait till Monday. That Monday I went and added my father to my insurance policy and my fiancé personally took the policy paperwork back to the dealership and handed over to the rep who I believe is named George he told him everything was fine . Mind you once again I have no knowledge of how this process with leasing a vehicle works !! I was under the impression that the dealership was handling everything . I left with the belief that the insurance was taken care of by them for the fact that they NEVER once mentioned to me or my fiancé that I myself needs to add the Jeep to my insurance. I have been told by multiple people that the rep should of disclosed that information with me and should of told me to add the car and how long of a grace period I had to add the car to my insurance but once again I was not informed .. why would you accept my insurance that has the old car information and why would you let us drive off the lot in a lease if it was not insured Unfortunately this passed weekend my car was parked in the sidewalk in front of my house and in the middle of the night someone hit it and took off i called my insurance right away and was told that the Jeep was not in my policy and that my claim most likely would be denied Me and my fiancé have been trying to contact your dealership since Monday and nobody can seem to help us . Since your rep failed to inform me the consumer about the insurance I'm now stuck in this stressful situation.. we have called your multiple times and have even sent out emails no one responds and when they do they just give us a run around Today my fiancé personally went down there to speak to the rep who helped us but he was not there . A rep by the name of Israel asked what was the issue and he explained it and he told him that as a human being that is common sense and we should have know to add the car to the insurance.. So Israel thank you for basically calling me and my fiancé "STUPID" for something your rep should of informed us as consumers to do especially on a leased car , and once again let me remind you this is my first time trading and leasing a car so i had no knowledge of the procedure and we were told everything was good and taken care of . I will seek legal action because your dealership seems not to care at all and nobody knows anything and does not want to respond they just basically tell us how dumb we are cause we have no common sense when it come to the insurance procedure. read more

We were very impressed with Luis Torres. Great service, made me feel at ease. Israel, Sales Mgr, was also great to work with. Live our 2019 Jeep Cherokee read more

If you are going to this Van Nuys location, ask for Bernie!!! He has the best customer service, and is realistic and honest. He used to run the dealership years ago so he really knows his stuff. Not to mention he's a pure delight to talk to. He truly made my experience and I'm not too sure I would have ended up with the deal I did without him. Thank you Bernie!! read more

I was completely astonished by the disrespect I experienced. I received a text on Friday saying the vehicle I had requested to see was available to a test drive. That same evening I went and the salesman could "not find" the vehicle. He started the conversation asking why I had Looking into that model and I explained the interest in hybrids and the tax rebate . He said there were no tax rebates for that vehicle completely dismissing what is stated on the website. After that he insisted on showing me other wranglers that were not the model I had specified. When I asked if we could ride in the used Wrangler that was on their lot similar to the 4xe model that i wanted. He denied my request And said no because I wanted a brand new one not used and instead proceeding to give me the run around for another 20 minutes. I still don't understand why we could not test drive a used model with 3k miles and if i was pleased order the new one. I would never recommend this dealership to anyone. read more

First off I'd like to say that this dealer is full of the kindest people but in my opinion on top of that list is Mitchell Horowitz. This guy is absolutely amazing! Just in the car buying process, he is full of knowledge about the vehicles he's selling. If you're a car person then this guys the one to see because you don't feel like you're with a salesperson anymore. Every question you have he does his absolute best to answer and it's basically on point! I highly recommend this dealer and even more so I recommend you go in and ask for Mitchell! 5 star review for a 5 star salesman!!!! read more

The workers in that service dept need a tune up on how to acknowledge people when it comes to spending money. I stood there for 20 minutes and did not get a hello nor we will be with you in a moment nothing at all. I definitely will not go back to the place. read more

Roger La Prairie helped me with leasing a new Chrysler Pacifica. He was super helpful and friendly, and managed to work with me through a few different scenarios to get the right package to fit my requirements. read more

I came to this dealer interested in a used truck, after scheduling an appointment wit Izzi and looking at my trade in, he then had hes manager Reza look for what they tough it will be a better deal. Izzi was very cool and helpfull findimg me the truck i descibe interested in. So they offer me a new 2019 dodge ram, but look out they told me the monthly payment wich included taxes and i tough that was all seem ok for a new truck but i think they could of done better , until your wit the finance department Person thats when the extras start to add up on the payment wich i dint appreciate and the limeted miles, yes a lease. Wit my great credit i expected better, include more miles and service i lease and the insurace coverage they added so the payment ended up being more then what was 1st said. Talk to Izzi and get the best deals im sure they can always do better then what they 1st say. read more

You can always tell a business when you don't have hands on owner or management. It seems like they have a lot of coverage in the show room or selling cars but when it comes to service pretty rough. You pull your car up to the service area and instead of someone coming out to meet you, you have to get out of your car go in and stand in a line and wait for all of these guys that have no one at their front desk, that look like they're really busy on their computers not helping you ?!.'w'h;-a!/)t is going on here!! Feels Like there doing me a favor by being open for business. They new direction from an experienced service manager !! Not someone who sits behind his desk in his little office answering messages the service writers are asking. When customers are waiting he should come out and welcome them and find out what there needs are and direct the service writers to that person! Just sayin read more

First time at Russell Westbrook and I have to say that I was very pleased with the customer service! I was immediately taken care of and actually walked out as a new car owner. Jesse and Brian showed me all my possible options and I was so excited. I was impressed by the staff and service that this place had to offer. All my questions were answered and the entire process was fairly quick! So it took a lot less time than I had planned. Rodrigo, Nabil, Jesse and Brian took really good care of me and I imagine the rest of the staff is just as great. I highly recommend stopping by if you're interesting in looking for a new vehicle. read more

I just bought a Jeep Grand Cherokee from here and I had the best experience due to the sales representative that helped me. I want to recognize Derrick Gwynn, for his patience and for coming in on his day off to show me the car. He went above and beyond for me and got me a great deal. His customer service was exceptional. There was also a basketball court and my kids had a blast playing ball there. He did not pressure us into anything and made sure we were completely satisfied with the deal we received. read more

Scheduled an appointment for the service department to look at my car. They assured me that it would take max 2 hours! I get there and they said it would take 3 days just to hook it up to the machine and look at it!! I told them days ago when I made the reservation that I was taking a trip up north and needed the car the same day. I asked for a rental car as that's what I'm covered under the warranty and they said no!!! They told me to take a cab home or go to enterprise and spend my own money. The guy I dealt with was no help at all and complete rude. I don't know how these other people gave them five stars. This was the worst experience I have ever had at a Jeep, Chrysler, Dodge dealership!! Beware and do not give them your business! read more

I came here to purchase a car but didn't because of the aggressive pressure tactics applied by a rude manager. After I left, I got non stop calls on my cell phone and even at work! I ended up going to Rydell Jeep in San Fernando for an amazing car buying experience. Do yourself a favor and go there instead. They don't work on commission so they don't push and harass like these people do. read more

Went into to get some recalls done and some servicing don't to my car and Hector in the service department helped me out. He was great & very thorough & very professional. Went above and beyond my expectations! read more

Amazing customer service with Jaime Serrano and Joe Natar!. Came in looking for a car and came out a happy camper. :) Also received a follow-up phone call from Jaime Serrano to make sure all is well after purchase and shows that he truly cares. read more

What a pleasant time working with Bernie! He was very knowledgeable and very charming! Bernie has the best stories and makes me want to stop by just to say hey in my free time! I will recommend Bernie to all my friends! He made buying a car Fun and stress free! read more

If you are looking for a honest dealer , trust me . Just skip this place . They will tell you every little thing just to get you to buy junk cars . And when you tell them how they performed with their customer service they say the same thing " I assure that's not how we do business here at RUSSELL WESTBROOKS CHRYSLER ... " like cut the bs this place is terrible with terrible sales people. Literally it's a joke on how they say " RUSSELLS PRICE " compared to " the market ". Lies lies lies . literally your going pay the market price for the car because are too many hidden fees and they will lie and try to get you not to read the whole contract . I'm an 18 year old , right off the bat I knew they thought they could take advantage of me but Im a little smarter than that and the person helping me out was telling me stuff like " come on sign It and be a man already " in a really aggressive manner forcing the pen and paper in my face repeatedly . Then proceeded to sigh and smack his lips when I started to read the whole contract and finding out the real " RUSSELLS PRICE " . This guy thought I was so stupid telling me I didn't need full coverage on a sports car that I'm financing . LOL . Overpriced car , with a mediocre paint job is all I saw . Thanks guys for ruining this dealer experience . Won't be coming back . - Steven Cueto read more

This is one of the worst dealers out there dont buy a car from here when you walk in to buy a car there really nice after you buy the car they dont return youre call if you need something they installed a security system without my permission had to take my car 3 times to the dealer in the first 30 days because lights kept coming on got cahrged $200 from a different dealer had to wait 2 months ro get reimburse. read more

Well the update is I just spent $1000 getting the damaged that this dealership did to my right front bumper. All I can say is beware if you take your car to them for service make sure you check it completely when you pick it up because they're dishonest! I still would never return to this dealer! I will never forget the crappy service and after what they did to my car I would never give them my Business and we are shopping for a new car for my wife right now. read more

I stoped by for my first oil change and terry at service department helped me out. Good experience. Took a bit long, but giving the fact that they are fully booked it was still fine. read more

They post cars on their site they don't have. They claim they sell soooo many cars its hard to keep up. Which is BS. At the dealership I finally bought my car at, there was a lady in the next cubicle over who had the same experience. read more

Had a great experience with this dealership. Sergio was so easy to deal with, professional, knowledgeable, and never applied any pressure whatsoever. Not your typical car dealership. If you want to have an easy car buying experience and looking for the best deal, don't even waste your time anywhere else, just ask for Sergio! read more

Wow. WOW. This finance manager guy and his Sad Sales Penguins need some serious training in customer service and manners, in general. And car selling. This was the worst experience shopping for a car, hands down. They made it clear that they were making no effort to give us a fair quote because they thought we weren't ready to buy. So no, I'm never coming here again, and neither should you. Unless you like being screwed by sad penguins. read more

I bought my Dodge Dart from here, the sales staff extremely helpful, courteous and friendly, but the Service Department is a far from that, had several issues with them, they offer to wash my car twice and both times they didn't do it, I made an appointment for one of my recall parts, took the car in for the recall part, oil change and rotate the tires 200 plus dollars and nine hours later they told that they didn't have the part for the recall and that I would need to come bad again, spoke with Mike the Service Manager who "promise" to call me as soon as the part was in, 4 months later I am still waiting for his call, btw when to the mopar website and the part is available, I call to make a formal complaint with Michael Gonzales, Customer Relation Manager, left a voicemail and stil have not heard back. NEVER AGAIN will I go to the Russell Westbrook Dodge Dealer for service, I would rather buy a Ford then to deal with their Service Department or their Customers Relation Manager, both in my opinion are worthless. read more

My dream car! Thanks to Bernie Zeidman and the staff in finance for the excellent customer service and for making it happen. The staff at this dealership really work for you to give you the best deal and go above and beyond your expectations to get you the exact car you want! This made the entire buying experience enjoyable, at ease and fun! Plus Bernie has cool photos to share while you wait around! I recommend Bernie- give him a call if you want the best deal and service! read more

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Thank you Michelle for your help and patience I left with my 2019 scatpack Charger and it is a amazing and has me smiling every time I drive it .i went to a few dealership and pretty much wasted my time I'm glad this wasn't one of those time thanks again mich Not too long from my review which I left to be kind although I got screwed with a high lease payment thoug the dealership is dope the basketball court is nice but real shit there not looking for your best interest or best or reasonable prices:.Just to paint you the correct picture there selling a sxt Charger for 44k just because it has leather seats and a splitter as well As a camo wrap if your even considering paying that your a dumbass your paying scat or rt money on a bullshit sxt just because it's wrapped..I walked into the dealership at 7 didnt leave until 2am because they were preparing the car yet they couldn't clean there own staff bullshit I cleaned the car two days after owning it and there was Polly seeds all over the floor smh ‍ brand new my ass.two weeks later after driving off in my 2019 scatpack they want to screw me over more then they already did .im paying 860 for a lease with mediocre credit aside from the fact you guys screwed me with that payment they screwed up the contract and wanted me to go back down to resign it ..they didnt screw up the deal they just found I better offer from a bank that benefits them .they offered me 2 free oil changes and a full tank of gas for the inconvenience are you serious that a joke .to resign the paperwork..who in there right mind would wait six hours to get all the paperwork done just to have to resign the contract because the dealership fucked up and still try to fucken screw you over again.real shit avoid this dealership I wish I would of read more

I purchase a 2011 Mini Cooper from these guys, big mistake. This car is a total lemon it's giving me trouble on a weekly basis. They had me financed through their company Chrysler Capital another big mistake. I wish I could keep it running long enough to get rid of it. And I must say the dealership is giving me no help whatsoever all Bs. Don't even slow down when you pass this dealership speed up beware beware beware!!! read more

Had a warranty related issue with our Dodge Caravan and they completely took care of us. Ask for Rob.

Tarek was great! No pressure, straight forward & respectful. He was upfront about rebates. They all worked hard to find me the exact car I wanted. I'd recommend him to friends and family. Much different experience than at other dealerships. (Always keep your wits about you though of course. :) I did have a bank loan which probably helped with avoiding some negotiations.) read more

I was in a lease that I wanted to get out of. I worked with Mitchell Horowitz and he was a professional from the start. Extremely knowledgeable on cars, easy to talk to, and eager to find the right car for me. I recommend him if you plan on going. He will bring up car options you might not thought of but end up working for you. I ended up buying a Charger 392 Daytona. Very happy! read more

This has got to be the most scandalous dealership ever. They had my autistic(mentally disabled) son sign a $33,000+ lease agreement. How can you be so low as to take advantage of the disabled. If I could have given -*s ...I would have. My lawyers are dealing with this. read more

In the past I wouldn't take my cars to a dealers for service, but this dealership has changed my perspective! Robert helped me yesterday with a routine oil change - he was warm and friendly, professional and responsive, and got me out before the estimated time. The service here has consistently been good and Robert represented this. Oh, and it helps that I'm a diehard Bruin so I'm happy to take my business to a fellow UCLA alum. Love the hoops they have set up too! I will be back. read more

This review is to their Service Department. A couple of days ago we got a notice in the mail saying my Certified dodge charger had an Electric transmission Recall, okay that's fine... On the notice it said to schedule your appointment so I called to set one up .. I called about 10 o'clock in the morning and no service advisor would return my phone call or even call me Back after leaving a voicemail . All the young lady told me was to leave my number and name with her and a service advisor would give me a call back shortly ...never received a phone call. I called 3 to 4 times the same day and apparently all the service advisors were busy. The next day came called in the morning and again either got hung up on or same thing took my number and no service advisor... Seems like no one works in service.. Finally got a callback to after being a really annoyed , got scheduled an appointment for today at 7 AM . We went in they gave us a rental and they told us that our car would be ready by the afternoon no later then the evening. So i was glad at least I got a car back that same day. So a couple hours went by about 11 o'clock the service advisor called me and stated that they yet didn't have the part for my recall on my 2013. (ARE YOU KIDDING ME?) He stated that they had that part for only be 2014 and the 2015. Why the hell would I receive a notice for a part that was not in stock???! And wouldn't you be able to see your inventory on what you have as in parts? Instead of making the customer think that it's going to get fixed ? I will never service my car here ever again !! If I could give no stars I would.. you are wasting your time here in service go elsewhere.. read more

My experience at Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys was nothing but positive. Seyed (Internet Manager) and Tony (Desk Manager) were instrumental in securing me the best deal possible on my brand new 2017 Chrysler 300. Seyed even threw in a free oil change! The whole team was very warm and welcoming as well as honest about exactly what I was getting. Seyed showed me all aspects of the car before my leasing it and was very knowledgeable about all of the features that the car offers. In short, it was a great experience. I'd DEFINITELY recommend this place if you are looking to purchase or lease a Chrysler, Dodge, Jeep, or Ram. read more

These guys rock ‍ we are so appreciative of your hard work in getting our car deal all sorted out. Thanks to the upper management !!

Really good experience. Good pricing and financing deal. We bought a new Jeep and John Morovitz was a huge help walking us through everything. Great selection and service. read more