A+++ Jimmy and Danny were totally cool, patient, and enthusiastic about answering all of my questions, offering multiple test drives. They were 100% straightforward and consistent with their sales approach (even though I was sold on the vehicle itself - but I tried my best to keep that to myself at the time haha). They made the purchase of my like-new 2012 Jeep Grand Cherokee a hassle-free experience and made me feel valued as customer from the second I stepped in the door. The expertise, professionalism, and patience of Silva in financing also made my experience nothing short of amazing. Someone give these people a promotion! More details later. A+++ customer service - strongly recommended! read more

First time at Russell Westbrook and I have to say that I was very pleased with the customer service! I was immediately taken care of and actually walked out as a new car owner. Jesse and Brian showed me all my possible options and I was so excited. I was impressed by the staff and service that this place had to offer. All my questions were answered and the entire process was fairly quick! So it took a lot less time than I had planned. Rodrigo, Nabil, Jesse and Brian took really good care of me and I imagine the rest of the staff is just as great. I highly recommend stopping by if you're interesting in looking for a new vehicle. read more

I just bought a Jeep Grand Cherokee from here and I had the best experience due to the sales representative that helped me. I want to recognize Derrick Gwynn, for his patience and for coming in on his day off to show me the car. He went above and beyond for me and got me a great deal. His customer service was exceptional. There was also a basketball court and my kids had a blast playing ball there. He did not pressure us into anything and made sure we were completely satisfied with the deal we received. read more

Service was great... BUT - without my request or consent they started the freaking flood of mails AND phone calls to offer me a great deal on exchanging my car. Even requesting it to take me off the list, I still get phone calls... do they really respect clients? Nahhhh read more

My wife and I were referred by a family member to this dealership and I have to say it was the best experience we could have had. Danny Flores was our salesman. Not only was he genuine and kind, he listened to what we needed and delivered the best customer service hands down! He was patient with us and was extremely knowledgeable. We walked in to the dealership not knowing what we really wanted and Danny let us test drive what seemed to be every car on the lot. But Danny was happy to help and made it a fun and enjoyable experience. The General Manager Eric is very nice as well. He and Ahed, a sales manager, were involved in getting us the best deal our money can buy. You can tell the entire staff care about their clients and to have them walk away beyond happy is their ultimate goal. When it came time to sign the paperwork on our brand new Chrysler 300 S, Max Holzer left no stone unturned and explained everything in detail and answered every question. We will refer all of our friends and family to Danny and the staff at Chrysler Dodge in Van Nuys. This is the place to go for extraordinary customer service!! read more

Van Nuys CDJR - Our NEW 2014 Chrysler 300s - Car Dealers Near Me - Van Nuys, California

Went into to get some recalls done and some servicing don't to my car and Hector in the service department helped me out. He was great & very thorough & very professional. Went above and beyond my expectations! read more

This is one of the worst dealers out there dont buy a car from here when you walk in to buy a car there really nice after you buy the car they dont return youre call if you need something they installed a security system without my permission had to take my car 3 times to the dealer in the first 30 days because lights kept coming on got cahrged $200 from a different dealer had to wait 2 months ro get reimburse. read more

I just bought a 2015 Jeep Renegade Limited from Israel, and I couldn't be more pleased. I have experienced the "good", the "bad", and the "ugly", with regard to car salesman and I can tell you Israel falls into the very rare category of the "good". Here's how it happened. My husband and I decided we were maybe in the market for a new ride and after careful consideration thought that the Jeep Renegade might be it. We drove over to the nearest dealership and test drove one. Israel was our sales rep. Never in this initial process were we feeling pressure to close on the spot. Israel knows that buying a car is a HUGE decision even if it doesn't work out in his favor. He is for the customer. That day he listened to what we needed and offered to help us find the right car for us for the right price. At the end of the day, or week rather, the dealership he works for didn't have the vehicle in stock that we thought we wanted. After really listening to our desires he didn't pressure us to purchase one of his cars. He let us go. HE LET US GO!!!! Because he truly wanted us to be happy with whatever decision we made. We went to the dealership that had the car with those features. They treated us SO POORLY! Not only did they offer a really shady deal but they didn't even ask us if we wanted WATER knowing that we had driven 50+ miles to purchase their car. We left that dealership to "think about it" but knew we were only going to buy a car from someone who looked out for us. We sat at a restaurant half a mile from the crappy dealership and called Israel. We knew that the small difference between the two cars was not worth dealing with the price difference and the customer service difference. In all honesty we were extremely happy to give Israel the sale over the other guys simply because HE was a champion for our needs. He offered to stay late until we could get back and close the deal with him. We got an amazing deal on the price and TOP of the line customer service. When we are in the market for another car we will call him again. In fact, we've told him so! read more

What a pleasant time working with Bernie! He was very knowledgeable and very charming! Bernie has the best stories and makes me want to stop by just to say hey in my free time! I will recommend Bernie to all my friends! He made buying a car Fun and stress free! read more

I stoped by for my first oil change and terry at service department helped me out. Good experience. Took a bit long, but giving the fact that they are fully booked it was still fine. read more

If you are looking for a honest dealer , trust me . Just skip this place . They will tell you every little thing just to get you to buy junk cars . And when you tell them how they performed with their customer service they say the same thing " I assure that's not how we do business here at RUSSELL WESTBROOKS CHRYSLER ... " like cut the bs this place is terrible with terrible sales people. Literally it's a joke on how they say " RUSSELLS PRICE " compared to " the market ". Lies lies lies . literally your going pay the market price for the car because are too many hidden fees and they will lie and try to get you not to read the whole contract . I'm an 18 year old , right off the bat I knew they thought they could take advantage of me but Im a little smarter than that and the person helping me out was telling me stuff like " come on sign It and be a man already " in a really aggressive manner forcing the pen and paper in my face repeatedly . Then proceeded to sigh and smack his lips when I started to read the whole contract and finding out the real " RUSSELLS PRICE " . This guy thought I was so stupid telling me I didn't need full coverage on a sports car that I'm financing . LOL . Overpriced car , with a mediocre paint job is all I saw . Thanks guys for ruining this dealer experience . Won't be coming back . - Steven Cueto read more

These guys made it fun and super easy to purchase my Jeep; no pressure. Thank you Danny Flores for all of your help and for showing me around! The finance guy who took care of my loan was extremely pleasant to work with, as well (I can't remember his name). I highly recommend this dealership! Thank you!! read more

Had a great experience with this dealership. Sergio was so easy to deal with, professional, knowledgeable, and never applied any pressure whatsoever. Not your typical car dealership. If you want to have an easy car buying experience and looking for the best deal, don't even waste your time anywhere else, just ask for Sergio! read more

Worst worst service ever!! Waited forever and had a baby with us and no on wanted to help. Had to ask someone for help who then left us sitting for over a half an hour. Ur loss.. On to the next place need 2 cars ASAP! read more

I recently bought a 2016 challenger from these guys and am very happy. Tony Ciccone was my dealer, he's a fellow challenger owner and is very knowledgeable and enthusiastic about the cars. Everyone at the dealership treated me with the utmost respect, just a bunch a good guy selling cool cars. Highly recommend. read more

Wow. WOW. This finance manager guy and his Sad Sales Penguins need some serious training in customer service and manners, in general. And car selling. This was the worst experience shopping for a car, hands down. They made it clear that they were making no effort to give us a fair quote because they thought we weren't ready to buy. So no, I'm never coming here again, and neither should you. Unless you like being screwed by sad penguins. read more

Thank you Michelle for your help and patience I left with my 2019 scatpack Charger and it is a amazing and has me smiling every time I drive it .i went to a few dealership and pretty much wasted my time I'm glad this wasn't one of those time thanks again mich Not too long from my review which I left to be kind although I got screwed with a high lease payment thoug the dealership is dope the basketball court is nice but real shit there not looking for your best interest or best or reasonable prices:.Just to paint you the correct picture there selling a sxt Charger for 44k just because it has leather seats and a splitter as well As a camo wrap if your even considering paying that your a dumbass your paying scat or rt money on a bullshit sxt just because it's wrapped..I walked into the dealership at 7 didnt leave until 2am because they were preparing the car yet they couldn't clean there own staff bullshit I cleaned the car two days after owning it and there was Polly seeds all over the floor smh ‍ brand new my ass.two weeks later after driving off in my 2019 scatpack they want to screw me over more then they already did .im paying 860 for a lease with mediocre credit aside from the fact you guys screwed me with that payment they screwed up the contract and wanted me to go back down to resign it ..they didnt screw up the deal they just found I better offer from a bank that benefits them .they offered me 2 free oil changes and a full tank of gas for the inconvenience are you serious that a joke .to resign the paperwork..who in there right mind would wait six hours to get all the paperwork done just to have to resign the contract because the dealership fucked up and still try to fucken screw you over again.real shit avoid this dealership I wish I would of read more

I bought my Dodge Dart from here, the sales staff extremely helpful, courteous and friendly, but the Service Department is a far from that, had several issues with them, they offer to wash my car twice and both times they didn't do it, I made an appointment for one of my recall parts, took the car in for the recall part, oil change and rotate the tires 200 plus dollars and nine hours later they told that they didn't have the part for the recall and that I would need to come bad again, spoke with Mike the Service Manager who "promise" to call me as soon as the part was in, 4 months later I am still waiting for his call, btw when to the mopar website and the part is available, I call to make a formal complaint with Michael Gonzales, Customer Relation Manager, left a voicemail and stil have not heard back. NEVER AGAIN will I go to the Russell Westbrook Dodge Dealer for service, I would rather buy a Ford then to deal with their Service Department or their Customers Relation Manager, both in my opinion are worthless. read more

They post cars on their site they don't have. They claim they sell soooo many cars its hard to keep up. Which is BS. At the dealership I finally bought my car at, there was a lady in the next cubicle over who had the same experience. read more

I purchase a 2011 Mini Cooper from these guys, big mistake. This car is a total lemon it's giving me trouble on a weekly basis. They had me financed through their company Chrysler Capital another big mistake. I wish I could keep it running long enough to get rid of it. And I must say the dealership is giving me no help whatsoever all Bs. Don't even slow down when you pass this dealership speed up beware beware beware!!! read more

OMG!!! I leased my car at the Glendale Jeep. I made an appointment with Hernan (financial director) on Tuesday to return the vehicle today, oct.9 at 7pm. Went today to return the leased vehicle @6pm, & the first thing the salesman and manager asked, " are you purchasing a new car". I said not now, & they told me the person in charge of lease returns is out of the country.... so i started to complain that the way the manager and sales rep was handling the situation was not fair. And then manager threatened to call the cops if I did not leave the premises. The manager said he has more important things to do than accept my return. And the last thing he said was, "you are not gonna find another dealership to accept your return, & smirked". They are just ignorant, racist ppl. I can guarantee that if i was non-asian they would of treated me differently. So I yelped jeep dealership near by. Found "Van Nuys Jeep"- the best dealership ever. Called and got connected to Travis Larsen, the finance director. Wow~ he said no appt required. To just bring it in... but it was 8pm. He said he would wait for me. Arrived at 8:30pm (before closing) but Travis and the general manager Eric Ace were so friendly, generous, & kind. They apologized on behalf of glendale for the bad experience I encountered. What can I say more? They are just AWESOME!! If you are planning to lease or buy, u should come here. DO NOT GO TO GLENDALE JEEP!! They will only be nice when you purchase the vehicle, but when it is time to return your leased vehicle, they will treat u like crap!!!!! read more

What an awesome first-time, new car buying experience!! Not one glitch to report. The guys at CDJR Van Nuys were awesome. David Crowe got me in to the dealership, Jon Booth showed me a varied array of models, to help me select which was best for me, and Big Man Eric (general manager) helped me get the monthly payments I wanted, so I could stay within my budget. Wait, I can't forget about finance man, Max!!! All in all, these guys treated me like a princess. Right on the level, straight forward, and respectful. I didn't realize buying a car could be such a pleasant experience. (Not to mention the badass jeep I drove home in ;)) I would send anyone their way. Thanks, Fellas!!!!! read more

I was in a lease that I wanted to get out of. I worked with Mitchell Horowitz and he was a professional from the start. Extremely knowledgeable on cars, easy to talk to, and eager to find the right car for me. I recommend him if you plan on going. He will bring up car options you might not thought of but end up working for you. I ended up buying a Charger 392 Daytona. Very happy! read more

Tarek was great! No pressure, straight forward & respectful. He was upfront about rebates. They all worked hard to find me the exact car I wanted. I'd recommend him to friends and family. Much different experience than at other dealerships. (Always keep your wits about you though of course. :) I did have a bank loan which probably helped with avoiding some negotiations.) read more

Had a warranty related issue with our Dodge Caravan and they completely took care of us. Ask for Rob.

This has got to be the most scandalous dealership ever. They had my autistic(mentally disabled) son sign a $33,000+ lease agreement. How can you be so low as to take advantage of the disabled. If I could have given -*s ...I would have. My lawyers are dealing with this. read more

In the past I wouldn't take my cars to a dealers for service, but this dealership has changed my perspective! Robert helped me yesterday with a routine oil change - he was warm and friendly, professional and responsive, and got me out before the estimated time. The service here has consistently been good and Robert represented this. Oh, and it helps that I'm a diehard Bruin so I'm happy to take my business to a fellow UCLA alum. Love the hoops they have set up too! I will be back. read more

My experience at Russell Westbrook Chrysler Dodge Jeep Ram of Van Nuys was nothing but positive. Seyed (Internet Manager) and Tony (Desk Manager) were instrumental in securing me the best deal possible on my brand new 2017 Chrysler 300. Seyed even threw in a free oil change! The whole team was very warm and welcoming as well as honest about exactly what I was getting. Seyed showed me all aspects of the car before my leasing it and was very knowledgeable about all of the features that the car offers. In short, it was a great experience. I'd DEFINITELY recommend this place if you are looking to purchase or lease a Chrysler, Dodge, Jeep, or Ram. read more

I had been looking for awhile for a Wrangler Unlimited Altitude. I had a day off during the week and stayed up the night before with my fiancé looking at which dealerships had the vehicle and what kind of reviews they had on Yelp. We came across Van Nuys and they had a few Altitude models and had good Yelp reviews, so we decided we would go there and try our luck with purchasing a Jeep. When we got there we were greeted by Israel and right then and there we knew we were in good hands. He was personable and knowledgeable about the Jeep. He even introduced us to Eric the general manager, before we even chose a Wrangler. When it came to the Wrangler, they had the Altitude package but it was in white...really wanted the Billet Silver. Needles to say Israel and Eric made it happen, they searched all across California and found what we were looking for in our Wrangler. Both Israel and Eric wanted to make sure we got what we wanted and that we were 100% happy and satisfied with our Wrangler. Well, they succeeded. We got the Wrangler the color we wanted and with the features we wanted. Not only did we get what we wanted but we also got a great deal on our Jeep. Thank you Israel and Eric, love our Jeep and I know my fiancé and I are going to have some fun with our Wrangler! read more

Really good experience. Good pricing and financing deal. We bought a new Jeep and John Morovitz was a huge help walking us through everything. Great selection and service. read more

This was my first time at this dealership getting service done and I was not disappointed. From the time I stepped foot in the door until the time I left they did everything they could to accommodate my needs. Everything was done properly and in a timely manner. I will be doing business with these guys again. read more

Ask for Chris C.! Great customer service and never pushy! I didn't find what I was looking for during my visit, but Chris continued to follow up with me a month afterwards. He told me they had what I was looking for , but by that time I found what I wanted elsewhere. If I was still in the market, I'd go back to them....unlike some other over-aggressive dealerships. read more

Just got our 2 Jeeps delivered straight to our front door! Went to a couple other places before hand but the RW crew was the only one that listened to what we wanted rather than telling us what they would sell us. Definitely ask for Riley Oliff. He had all of the cars we wanted to check out ready to go before we even walked through the door. Dustin Lawler got us the exact deal we wanted no questions asked, and then Mitchell Horowitz delivered our 2 cars at 8pm on a Friday night! Now that's service. This place is awesome and makes car buying fun while they take care of everything. They have so many snacks and a basketball hoop inside! read more

Van Nuys CDJR - Obsessed. Got our new Grand Cherokees delivered straight to our front door! - Car Dealers Near Me - Van Nuys, California

I visited 2 dealers before i decided to lease my Chrokee from CDJR of van Nuys . Not only they bought my car 1000 above Car max quoted price but also i got a way better deal compare to other dealers from them as well. Thank you Alen for a super easy and haggle free ! deal :D read more

Wonderful experience! Jonathan Pyle is the best- I highly recommend working with him! He made my experience enjoyable and wasn't intimidating or pushy. He really helped me get the best deal on my new car (which I LOVE) and was extremely friendly and helpful throughout the entire process. read more

After going to 3 different auto dealerships I had the pleasure of coming here to Russell-Westbrook Chrysler and had Mitchell Horowitz to help me with purchasing my new truck and the experience was like night and day compared to the other dealerships I went to. He was very Knowledgeable about the truck (2017 Ram 1500 Bighorn) I was purchasing and made it really easy to talk to him about my concerns and financing options. I didn't feel pressured at all and was able to think clearly. I was pretty nervous since it was my first vehicle purchase. I got an amazing rate and price and it was exactly how I hoped it would go. I would definitely recommend this dealership and Mitchell as your go to, to help you with getting or even just checking out their stock. read more

Just got a new Jeep Wrangler from them and they were very helpful!! Rene was very professional and very accommodating to me and my family. Couldn't of done it without him!!! read more

I purchased a used car with extended warranty from a Chrysler dealership that has since closed and can't find the paperwork so was told to call Russell Westbrook that they may be able to help me figure out the warranty. I spoke to Paola in the service Dept today and at first she couldn't find the info since the car isn't actually a Chrysler and told me I would need to call a local Chevy dealer since car is a Chevy. I told her someone else told me the warranty was probably thru a company called JM&A so Paola took it a step further logged into their program and was able to locate my warranty and give me all the information I needed. Seeing as they were never going to even get my business since they don't service Chevys I find this to be excellent customer service that went above and beyond! Next time I need a new or used car I will be sure to check out Russell Westbrook in Van Nuys. Thanks Paola you were very helpful and went above and beyond and in this day and age that is something to be proud of! read more

Great customer service brought in my car for the electrical system and after doing some research for me they told me I had a recall on my ignition. After fixing my ignition they told me that my electrical failure was due to the recall and because the recall was serviced there was no longer in electrical failure. I thought this was going to be a $1000 job and I walked out having to pay $0 read more

Working with Tarek was awesome and a very smooth process. Every question I had was answered right away. They had the car I wanted but it had some extra packages that I did not want and they worked with me on getting the price where I was comfortable. The finance manager Jimmy was very down to earth and an all around cool guy. The sales manager Raid was very accommodating and worked out a great deal. All round great service. read more