So I had previously written a negative review however I definitely need to write an update because this place has earned my business and respect . Jonathan Pyle , Joe Nagar and Max in Finance were just WONDERFUL!!! Jonathan turned my frown upside down he totally listened to me and my needs. He was sooo amazing throughout the whole process!!! When we arrived he had mentioned the kids playroom for my son, he offered us water, and was just very friendly. What I loved most is that he listened to us, and he wasn't pushy. He was more like a friend trying to help us and do the best to make us happy. He honestly made it happen and I can't thank him enough. Joe the Sales Manager was great too!! They even offered to buy us lunch while we waited and they made the process so seamless!! Max the Finance Manager explained all the options and extra protection that they offered. It was quick and straight to the point and we were in and out. Once we were done with all the paperwork Jonathan had brought my car up to the front all nice and detailed washed and all ready for lil ol me. Jonathan showed me all the amazing features my new car has from the registering the apps, connecting my blue tooth and u connect, the various stations of Sirius. The trunk space, how to start my car from the outside this guy went literally through everything and more. I can't thank him enough he was so thorough. He even called to follow up with me and gave me his card and told me at any time if I had questions or concerns about the vehicle to contact him. I appreciate him so much and I appreciate Joe and Max for such a great experience we had. They totally changed my perspective and turned it in to a positive one. Jonathan you seriously are the Man. I can't THANK YOU enough. You totally went ABOVE and BEYOND. I highly recommend Jonathan for all your business needs. This guy will take care of you! A+ in my book. I definitely recommend this Dealership and highly recommend you go see Jonathan. read more

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THIS IS A ZERO STAR RATING! I have to give 1star in order to post. Came in for a for inside door panel and radio display repair... Both repairs under warranty. Car was dropped off at 7am and was told by Hector Herrera (the "Service" Mgr) that I would get a call for an update. 430pm comes... No call from them. I call to get an update. Hector tells me that the door panel and radio display are not available. I don't know how that takes 8hrs to find out that they don't have a part available but I digress. However the problem I have with these guys is "upon inspection" it was found that I need my front brakes and rotors replaced. $4000!!! WTF? 1. I never authorized any inspection. I came in to get some parts replaced. 2. Since when does a door panel and radio display fix-it job warrant a brake inspection? 3. I had an inspection done on the brakes less than 1000 miles earlier (we are in a pandemic and I'm working from home). ALL BRAKES GREEN RATED! Now all of a sudden my brakes need replacing? I call BS. 4. My car kicks up a lot of brake dust so I actually wiped down the wheels of all the brake dust before I brought the car in. I look at the wheels at pickup... NOT A SPOT ON THEM. How are they inspecting brakes and the wheels aren't touched? I didn't even get an inspection report from them suggesting replacement or anything. Again... I call BS. They didn't check shit. They basically went for a complete upsell on a job they were not gonna be paid for. That is complete larceny and completely unacceptable. DO NOT GO TO THESE PEOPLE TO REPAIR YOUR CAR! At the very least question everything and sign nothing til they show you what you need. I know business is slow but you can't prey on hardworking people because you feel the need to justify a service call with a huge bill. That is just BS. read more

I was looking for a white Jeep Cherokee and I didn't find the one I wanted anywhere near me. A friend told me about Russell Westbrook in Van Nuys and even though it was about an hour drive it was worth it. I was helped Mac who showed me the vehicles then went inside and spoke to Moses about pricing and next thing I know I was driving home in my new Jeep. Moses was very professional, kind and knew what I wanted. The service was great! Was a great experience! Will definitely be getting my next vehicle from here!! read more

Service dept Liars and price gougers. Once your car on their lot you are in their mercy. Vehicle under factory warranty repairs with $100 deductible. After refusing work due to price gouge wanting $400 to just top off my fluids before looking at defective transmission under warranty. Then when i want to pick up and take vehicle before diagnostic finished the price went to $195. My crew went to pick up and time to give me went from 1/2-1 hour to over 2 hours just to get off their lot. Thanks Payman read more

What is the point of the GM even writing back to these reviews if he doesn't follow up? To save face? read more

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My Dodge Durango is in for service because a part broke in the transmission. The auto stop/start is broken and the AC is also broken. I think I've got a lemon!The car is only 3 years old. I dropped it off August 4th it is now September 19th and I haven't heard from anyone. I continue to call and no one calls me back. It took 3 weeks for them to get me a rental. Extremely bad service! I will NEVER buy a dodge again! read more

What a bunch of clowns these kids are, yes kids. All run by 20 year olds that either dont pick up their phone, return a call, or answer an email. Very unprofessional and rude experiece not just with the salesperson, but the manager as well. I'm a car nut, been to hundreds of dealerships and even sold cars for years. Stay clear people, youll get much better professional service elsewhere. This place will go under for sure with this management in place. read more

I would suggest that you purchase your car elsewhere. They are non-responsive and inexperienced. They also add unnecessary items to your purchase and take an excessive amount of time for minor repairs/services and recalls without providing a rental car. read more

I sat for hours being almost ignored I let them run my credit to show them I was serious about buying a vehicle and the deal they first came to me was 6% interest and no discounts whatsoever on a vehicle. 6% interest when my own bank was willing to do 2.19% interest. If you want a good deal on a car don't come here go to San Juan Capistrano they gave me a $12,000 discount on a truck brand new. The manager that works are also has a really nasty attitude keep that in mind. I will never come back here again to buy a vehicle they can keep their truck I'll keep my money. read more

This Dealership treats you like GOLD. They have managed to set the bar high in satisfying their customers and I for one recognize the level of commitment that this takes. In an industry where taking care of customers seems to be fading away, here at this Dealership they are a breath of fresh air!! Everything here is nothing short of AMAZING!! read more

..& unfortunately they respond with a very generic & automated response. They made no effort to contact me, they will not return my phone calls, nor give me the decency in responding with a personalized message in asking me why I am a very dissatisfied customer. Their response is disingenuous and copy & pasted from all their other negative review responses. They also come up as a "red flag" from yelp warning us yelpers on possible fake good reviews. Please learn respectful customer service Russell Westbrook. read more

I dont even know where to start. What a disaster in every way and form, lies, deception, delays, and more. I made a reservation to take my jeep to this dealership 2-3 weeks before taking my car in. I had an antifreeze leak and needed to be looked at as this has been an ongoing issue with my jeep. I had advised them that the radiator and water pump were new as the previous dealership I took the car to replace the parts but it was still leaking. Once I took my car in, a week later, the dealership had yet to look at the car. They claimed they were busy, My agent was off, they didn't have staff, and the technician is busy. Why make me make a reservation 2-3 weeks before bringing it in and yet a week later my car was just sitting there? I called the dealership daily and was given the same runaround. Over a week later, a technician looked at the car. Yes, looked and didn't see a leak. I asked them if they ran the car and filled the car with antifreeze to find the leak and answer was no. I advised them again that 2 weeks prior, I had filled the car with 1/2 gallon of antifreeze and it vanished. I asked what they did and was told they looked and didnt see a leak. All they had to do is look under the car. They said they saw some stains and tried blaming me that spilled antifreeze. Sorry but I have plenty of pictures showing leaking and The liquid was spread all underneath the engine due to driving. I asked, did you start the car? No, its not leaking. So how do you assume it's not leaking? I advised them again to start the car, fill the radiator and reservoir with antifreeze and watch. What do they do? A pressure test of the radiator which took a day or 2 and of course, it's normal. Note that they yet to start the car, let it run or drive the car. Once again, I alliterated that they have full permission to do whatever needed to find the leak. 2 days later they pressure tested again to find nothing. I asked what is happening to the antifreeze and they said, maybe the car is burning it, False. I see and smell the antifreeze leaking and once coolant runs low, fan runs loud and the check engine light comes up. They advised me that they did see the engine light come on and it was the thermostat. Yes, that is true. When the car is out of antifreeze, the light came on every time. . Note that all this time, I have Mopar warranty and everything is covered. 3 weeks later, they told me, my battery is dead and I need a new one. They need to drive it. I asked how is that possible as the battery is new, the car has been there for over 3 weeks by now and obviously if they claimed they were working on the car, it was working. They tried selling me an expensive battery. I said nope, not gonna happen. At this point, I assume they left my strobes on and killed the battery. What do you do instead of calling the customer, they pulled all the wires from all the strobes, and till today nothing works. I have to rewire everything soon. They charged the battery and Magically, my car is still running without any issues 2 weeks after I picked up the car and has been sitting the whole time as I have been out of town. So, obviously, I never had battery issues but it was neglect on their end. My car was there for over 1 month. Leak was not fixed. Strobes don't work, and battery has no issues. Manager was no help. Agent was no help. I would never go back. I honestly do not think they made the proper attempts to find the issue I have. I was charged $100 for the deductible of the warranty. I called them so many times and I was going around in circles until I told them I need my car and picked it up. They always claim to not see a leak, bla bla bla without even attempting my suggestions of placing cardboard under the car and looking. Why did it take 4 weeks to do nothing? My best assumption is that they wanted my car to sit there to bill the warrantee and the second assumption I have is that I didn't ask for a loaner which I should have. Lesson learned. Also, if my engine was burning my coolant, wouldn't you offer to fix it. Nah. Why should they. Maybe it was too much work. I went in for a reason. Usually, one would expect some sort of guidance. They had my car for over a month and got no where. They didn't even care to see if the car was burning antifreeze per their assumption even after they said it is bad if it is. I do want to give credit Armen. He was awesome. He cared. He was polite. I wish I dealt with him from day one. I am afraid to take my car back to this dealership again. What can go wrong next time. What wires will they cut or disconnect because they might have triggered a switch and not ask how to turn something off? Its pretty funny how all my strobes no longer work and all had different wirings. Someone had a field day disconnecting wires. Yet, I was still charged $100 deductible which was worthless. I was not even offered to look at their assumption of the car burning the liquid. read more

Worst service I got in my life Brought my car 3 times until problem was fixed A year after that they haven't payed enterprise for the replacement car they have rented from me I'm still getting calls and threats from enterprise that they will put liens on my credit My experience was just redi Sir if you want to hear about my horrible experience you are more then invited to call me I've had enough from you read more

I couldn't be happier with my 5000 mile service on my 2021 Jeep Wrangler Rubicon Unlimited. The Service team was 100% responsive and got me in and out of there as quick as possible. The multipoint graph they texted me of all the systems they checked showed my car is in excellent condition. They rotated my tires, changed the oil and complementary car wash is more like a detail and they do such a nice job. Shoutout to Payman, Mike, Hector, Benny, Hector Jr, Eddie, Roger and Armen. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I still have not been able to set up a service appointment! These people don't pick up the phone and when you leave messages they don't even return your call! Brianna, the business representative who replies to all of these yelp comments will tell you to follow up with someone, but they won't answer or get back to you. I sent Mike Astyran an email back in March and he never got back to me. I'm telling you this place simply does not care about their customers. read more

This review is for Flora and Jason. I found an inventory which interests me and I called to make sure they have one in stock. I also made sure the price and made an appointment for test drive. When I came, all of a sudden they told me all the certified/ Pre-Owned vehicles are extra $4500 because they force us to install some system no matter what. I asked why they didn't tell in advance on the phone they said it's their policy and they tell us only after we came. We wasted our time driving one hour. One star for their fraudulent and dishonest way of business and Flora who never told us on the phone about the hidden fee. read more

Called before coming to see the prices on scat packs and was able to work with Ivan and he was able to get us the best deal we had heard and I had already worked with 4 different dodge dealers and by far this dealer was able to beat them all and Ivan Antonio is one of the best salespersons I have ever worked with and was very patient with us, we will definitely be back here because of him and hope to keep working with him! His number is (310) 654-1862 I would definitely give him a call for the best dials! read more

Van Nuys CDJR - Best salesman right here with our new scat pack - Car Dealers Near Me - Van Nuys, California

Hassan, Jameson, & Luke were super helpful and answered all of my questions. They gave me a great deal on buying back my old suv and getting me into a new suv. Highly recommend. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Worst customer service I've ever experienced. Corporate will be notified. I was ready to purchase a Jeep and got no counter offer. The manager MD was beyond rude. I called back the next day and spoke to another manager Luke. He apologized for MD's behavior, said I'll call back right away with an offer, and to please feel free to counter offer so make a deal. 4 hours later no call. My husband then called and spoke to Luke. He said "I got busy and would call back in 15 min. " No call back. Today I called again to speak with Luke. The call somehow couldn't get transferred after 3 tries. Then they say "can I call him back in 30 min. He's in a meeting " If you don't want to sell the Jeep or it's no longer available, how hard is it to let me, the customer know? This is beyond poor service. TAKE YOUR BUSINESS ELSEWHERE!!! read more

Dropped of my Jeep for service due to a bad shake in the steering wheel (common issue with Jeeps, death wobble). Never buy a Jeep. Service advisor Benny tells me it's going to be 3-5 days and they do not have any loaners available. He offered that I myself pay for a rental and then attempt to get reimbursed by Jeep lol. What a joke of a dealership @Russell Westbrook. Never again, do yourself a favor and skip this dealership. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

So initially, I was pleased with the quick dealI I made when buying the car. I also noticed how the sales man told me that I will be receiving the survey and if I could give him a 10. He told me that if I had any issues with the car to just call him and give me his cell phone number. He had reached out to me couple days later to check up on how the car was doing and to get a piece of information that he had forgotten to get from me. A couple more days later I noticed that there was a Minor body issue. So I texted the salesman to ask him if I could bring it in to be fixed. He never got back to me gave him a few days to respond didnt hear from him so I called and left a message. Once again, he never got back to me so I took it upon myself to take it in to get serviced. I waited two hours with an appointment for them to tell me that they have to order the part. I actually had to go up to the counter and inquire if it was almost done when the guy told me. O yes, its ready. He, had initally told me they were going to call me when it was ready. so, I have a feeling I was sitting there for over 2 hours for nothing. As I was saying goodbye the service department guy told me the same thing that the salesmen told me. I will be getting another survey for the service department and if I could write him a 10. My view on this survey is if you do a "10" job you don't have to tell someone to give you a 10. Side note: when I was waiting for that 2 hours there was an all out drama concerning a disgruntled customer. It was an elderly lady who was out of control.The cops came and it was an all out seen. Although, I enjoyed watching some action I did not enjoy watching how most of the staff had their cameras out filming her and laughing. It seems to be making the situation worse.I understand filming a scene when you're on your own time or as a bystander. But, when you'r at work it Doesn't look good.Very unprofessional. And what was even worse about it was before the cops had shown up it had seem to go on for at least an hour. No managers or supervisors had the situation under control at all. Also hear one employee say to another "you see this is what goes on over here on this side of it" So, from his statement it seems that this is a common problem. which makes it look like they are doing something to enrage their customers. Shady shady shady. Over the course of the next six months of owning my new car I had several problems with the body. Turns out they covered up a scratch or dent with paint. Needless to say I was in and out of this dealership getting work done to my brand new car for one reason or another. The whole experience ended up being shady shady shady do not go here. They tell you one thing and it's another. They sell you shady cars. read more

Thank you AGAIN !! Thank you to the sales manager Justin for your impeccable service with me the transparency and communication. And to ADIEN for being so patient with me and communicative as well and helping me with my old car, having everything prepared for me !! read more

My first time here was a breeze. Customer service was on point. I felt welcome. What I can attest to is that the facility is kept cleanly. On the other hand, this is not the most welcoming place. There should be someone ready and available when you pull in for service, so you're not just left awkwardly sitting there. Due to Covid, there should be a product that strictly enforced masks, but instead-- it appears to be optional. If I wanted to, I could probably take my mask off and walk about like it's all good when in retrospect, it's clearly not. Once checked into my appointment, it would be cordial in the least to direct patrons to either their designated waiting areas, or at least asked whether or not I need a ride. This place needs a figurative hug. The vibe here sucks. read more

The manager we dealt with here is the WORST. No customer service skills whatsoever. There's a reason why there are so many negative reviews mentioning the same thing... because it's true. Storytime... My husband had his eye on the Jeep Grand Cherokee for some time and after doing some research he found a model he liked at this dealership. The price listed was originally $28,000 when we first saw it. After reading some reviews online about addendums/accessories add ons raising the prices significantly my husband reached out to them. He didn't want to waste his time going to the dealership if they were going to sell him on things he did not want or need. In the email he expressed his concerns regarding the addendums and the customer rep reassured him by saying they can remove them completely. This emailing back and forth took about a week. By the end of the convo we decided to book an appointment to come in and see the car with the price $28,000 with no addendums in mind. After my husband test drove the car, he decided he was interested and wanted to discuss pricing in further detail...where it all went downhill. About 3-4 days right before we went into our appointment we noticed that they raised the price of the car to $31,000. However, since we made the appointment prior to that price change and had agreed on $28,000 with no addendums so we didn't think it would be an issue. Our sales rep was trying to sale it at the new price of $31,000 (before addendums) but we mentioned that it was $28,000 when we first saw it. Then our sales rep explained how they often market it at a lower price just to get your foot in the door. Luckily my husband had taken a screenshot to back up what he was saying. The sales rep asked that we texted him the screenshot so he can show it to his manager. After, we didn't talk to our sales rep again. His manager came and directed us to his office. Right away he was condescending and rude. Asking us why we didn't come in right away when the car was priced at $28,000. So we explained that we did not come in right away because we were discussing the price over email to which we made an appointment once we came to an agreement, or at least what we thought was an agreement. We then expressed how the price changed just a few days right before our appointment. Then the conversation continued as so: Manager: "Fine. I will honor the $28,000 with the addendums." My husband: "We had agreed before no addendums." Manager: "I can sale this car easily for $31,000" My husband: "If so, then why has the car been on your lot for over 4 months?" Manager: "Well before it was more difficult because of Coronavirus but it's a different time now." Me: "I don't think Coronavirus is over....everyone here is still wearing a face mask."...also this was the same day the Mayor started closing down bars/beaches again lol. Keep in mind while he offered to honor the $28,000 he tried to push addendums on us without fully explaining them. These add ons were thousands of dollars more. Some of which were high security alarm system and paint protection. They installed these alarm systems on their cars because the dealership is located in an unsafe neighborhood. Regardless, why would we want to pay for something that we have no use for. They want to protect their merchandise at our expense. Even if he honored the $28,000, with the addendums our total cost was about $37,000! During our conversation he did not leave room for us to negotiate at all. All he did was asked us about our other options. Trying to be metaphorical by comparing a Jeep Grand Cherokee Summit and a Jeep Grand Cherokee Overland to apples and oranges. Long story short he clearly has no customer service skills when he couldn't even look at my husband throughout the whole discussion. Instead he kept looking at me as if I was suppose to say something to ease the situation to which I reminded him that my husband was buying the car not me. After his Coronavirus statement fell irrelevant and he ran out of sales strategies, he literally just got up and left without saying a word lol. 5 minutes later he comes back and says we can't reduce the price anymore so obviously we left. However, it was less so the price that made us left but more so how we were treated. I can understand if the price cannot be negotiated anymore but a person in his line of work should be professional and not rude to a potential buyer. Especially since we did not come in rude whatsoever. If he was at least nice and was willing to explain to us the breakdown of everything then we still would have considered buying. Either way save your time and energy on another respectable dealership that doesn't treat you like you are less than deserving of an honest and transparent transaction. read more

Their customer service is really poor. Whenever I call for anything I get bounced around to different voicemails. No one has ever returned a phone call. I get my oil changed there because it's included in my lease but I often wonder if they actually do anything. The fluids are not replaced. I had a broken handle on the inside of my car and it was part of a recall that I was not notified about. I asked if they could fix it. They were unable to at the time and said they would order that part but didn't. Update: seriously the WORST customer service. I have called to follow up on a part that was supposedly ordered 3 months ago and there is not a single note in my file about it. I spoke with Tanya last week and she apologized and said she would get back to me by Thursday or Friday last week and of course she did not. I waited several days to give her time but when I called today I can't get a hold of her and of course get passed on to someone else who said there is no mention in my file and no part has been ordered. He said I could swing by and have them take a look at it. I'm beyond annoyed. I don't even think they looked at it when I had it in last time. read more

I wouldn't give 1 star. By far the worst car buying experience I've had. This was Tuesday or Wednesday week after Memorial Day. I found a Wrangler they had online, tried to call the number few times & no answer, rang & rang. Called Service & someone answered saying all but three of their sales team called out for the day so he transferred me to internet sales where I set up a test drive appointment for the specific vehicle later in the day (4+ hours advance notice) & told them I was driving from 1 hour away. Everything setup & they told me who to ask for when I get there. We show up after driving the long distance & downtown LA at normal rush hour traffic time. It immediately gave us both bad vibes. Felt like a used car lot with a sketchy vibe, but we thought we're there & not everything is as seems. Stood around front reception desk waiting a couple minutes & no one acknowledging us. Had to walk into finance to get someone's attention. Asked for who we were told & were given to a different guy who was nice but seemed a little overwhelmed (understandable if short staffed). He said the car was the last of that edition they had (which I confirmed on Jeep.com) & someone had a lease deal for it over the weekend but backed out when presented with the extended warranty & such (addendums). I didn't think much of it as I was purchasing rather than lease. In our trip we never once saw the associate we were told to ask for. He said he had to get the car from the storage lot. We stood waiting for a half hour. Turns out the storage lot is 6 miles away (in traffic). Car wasn't even on the lot for the appointment. Frustrating. He then pretty much gave us the keys & he'll get our DL's later. It was uncomfortable & felt like we were stealing rather than test driving. We didn't feel like we could really go enjoy the ride or experience it because we felt like we had to get back quick so no one thought we stole it. We got back & couldn't find him for another 15 minutes or so. I was ready to talk numbers. He finally shows up in another vehicle for another customer & said he'd be right there. Another 10 minutes we finally sit to talk numbers. We sat and talked for two minutes bc a mgr kept interrupting him & not acknowledging us or apologizing for the interruption trying to get him to go do a task. The salesman wanted to sit and sell us a car (kudos to him). I told him I previously ran numbers at another dealership & was approved for a certain APR (which is true). He was shocked & estimated at least a full % point higher with them. This tells me they don't have much buying power &/or don't use good lenders. 2nd time the mgr comes over, pulls him away, & the salesman tells us another salesman would help us, apologizes & left. In maybe ten minutes, other salesman was helping about 3 other people & came over saying he'd be there in 5. I'm now irritated & debating if I trust them with my business & any car needs/issues I might have down the road if I even purchase from them. The family beside us starts exclaiming how ridiculous this is, & this is the 2nd time they'd been here & like this both times, all waiting, no help. This told me the employees calling in was probably BS & they were likely working bare bones staff & spinning the story rather than just up front & honest. Guy finally came over & told us a mgr was coming to which I replied "when?" He said right now. Five minutes later mgr finally comes over. We start to talk numbers & I bring up addendums (ext. warr. GAP insur. LoJack). He seems reluctant but said they have $3500 addendums & are required. So we could have spent an hour haggling just vehicle price for them to throw that in at the last minute. Which I never would have purchased. I had already visited & talked to several other dealerships that had great selections, OPTIONAL addendums (not uncommon), & $2000 addendums. At this point I'm pissed, a complete waste of time which I firmly express to the mgr, & walk out , wishing good luck to that family. I don't know the law, so they may not be textbook illegal "bait and switch" practices, but they're low & shady, disrespectful, & not forthcoming. We then had to drive all the way back home after wasting all that time. My opinion, they don't want to sell cars & don't care about customers, or try. I believe they want you to sign a contract w/o caring if you comprehend or can afford it. I wonder if you buy from them, what the customer service on the purchase is down the road. Then seeing the reviews on Yelp, it seems pretty accurate & common. It's telling w/the overall manager Vikas (not who I dealt with) responding to negative reviews only addressing reports of illegal business practices but not addressing customers experiences. Just trying to tidy reputation & put out the fires w/o addressing the source causing those fires. Update for Vikas: No record? Check your sent box & you'd find record. See photo. I bought what I was looking for another place without the sketch. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

There's always the common thought that the purchase of a car will be a nightmare. The haggling, the hidden fees, the creepy/sleazy salesman, etc. Not here, not my experience. Yesterday, I had the pleasure of working with Luke on getting the 2020 Charger RT that I was looking for. He was an absolute professional. His vast knowledge and eagerness to help was beyond my expectations. Amazing experience with him, Walid and Esteban. I will definitely recommend Luke and the team to any of my friends and family that are looking for a new car. read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

Rude/ bad attitude customer service.. MD was the employee that barely helped or did anything to help & at the end he stated "we wasted his Time".. one of the worst customer service ever.. regret going to this dealer .. they make you run away & don't want to make the sale.. small dealership .. I definitely would Not recommend going or buying from this dealer read more

Came in to purchase a used car and got the true "used car lot" experience. If that's what your into, this is your place. If not, go elsewhere. The as advertised price did not include the dealer add ons, which included $3k of high margin accessories that I would never purchase (including $500 for nitro air in the tires). They refused to remove the accessories and honor the online price and provided a high interest rate (higher than other financial institutions offer, with a mandate to use their financing). When I asked for what I viewed as fair compromises the sales guy's response was "C'mon you have to leave some meat on the bones for me" read more

Wow, what an awful experience trying to buy a car at this dealership. As someone who has purchased probably 10 new cars in my life, this had to have been the most unscrupulous dealership ever. You will find better business practices at "Vinny's Used Cars." My partner and I walked in today fully intending on buying a new Jeep Wrangler. We liked the vehicle and were even fine with the price as listed. How rare is it that a buyer is OK coming in and paying the advertised price without haggling, well that was us!!! As expected they appraised our trade-in (another jeep) and undervalued it leaving us $1,700 in negative equity. However, it was our lucky day! Jeep was willing to pay off any negative equity to get us in the new car. Fantastic... After telling us this the salesman goes back to finance and comes back with a piece of paper and says, "well, the Jeep you just looked at is listed at $37,000, but it has $4,700 dollars of added accessories, so the actual list price should be $41,700, however, we are willing to waive everything but"...wait for it, "$1,500, because this jeep has an added alarm." I told the salesman, the advertised price is $37,000 and that's what we expect to pay, the fact the car has a $1,500 dollar alarm system, that coincidently nearly off-sets the $1,700 in negative equity they were going to spot us on the trade-in, isn't my problem. The salesman, of course, understood the frustration and went back to finance. I told him we were not paying an extra $1,500 over sticker for an "alarm." So the finance guy comes over and aggressively asked what the problem is. I explain we are ready to buy this car, but the addition of the phantom and previously undisclosed "alarm" feels underhanded. He explains that because of their high volume, every car has to have an alarm and tracker installed, and its something he can't negotiate on. I tell him everything is negotiable and he says, not the alarm. So we left, merely out of principle. As I said, we were willing to make a purchase and thought their price was fair, but when they came back and tried to say the advertised price of the car wasn't the actual price, it felt nefarious. When I told the sales guy he should have just added the "alarm" price to the list price thus making an honest advertisement, he said, "the website doesn't allow us to do that." Again, I am just dumbfounded by that statement. A place this poorly run doesn't deserve my business and it shouldn't deserve yours. Don't waste your time, find another dealership! Because all of us are working from home and have plenty of time, I will for sure be filing something with the Better Business Bureau (BBB) that highlights their deceptive advertising practices. Also, I am now noticing a comical number of 1-star reviews, most of them for this very same practice. If you are considering shopping here, please read through these reviews, they are all very eye-opening. Everyone can't be "mistaken" or "inaccurate." ____ *****Editing the review based on a reply from management. If you list a vehicle for $37,000 but it has a $1,500 alarm, then list the vehicle at $38,500. It's really that simple. Don't waste people's time, come back an hour into the meeting and say, "oh, yea, we forgot that car has an alarm, so it's actually more than the printout we presented to you!." I recently purchased a TV, it was $999.000 (plus tax). When I went to the register the cashier didn't say, "oh, is that the $999.000 TV? Yea, that one comes with a digital tuner that's not listed on the box or the advertisement, so it will actually be $1,200.00." Ironically enough, this dealership wants to pass to each customer, the price of a $1,500 "tracker" that they use to "locate the vehicle on the lot." However, on our visit, we spent the first 45 minutes driving around the valley looking for the vehicle! The salesman couldn't find it. So not only are they getting you to pay for a worthless tracker, but it doesn't even work! I am loving all the positive feedback and personal messages from everyone. read more

DO NOT GO TO THIS PLACE!!! I retract my previous review because this place treats you well and lies to you just so they can get the sale ... I just received a statement recently from my previous leasing bank and they are charging me the excess miles and termination fees that Giovanni (sales manager of course no longer works there) promised he would take care of if I purchased the new Jeep. I went in on Friday and they made me wait for over and hour and a half then asked me to return on Monday today just to make me waste more time as I waited for almost 45 minutes for someone to acknowledge me only so they can tell me they weren't going to honor the agreement. I regret buying my car from them, lesson learned read more

I had a pleasure to meet a fellow veteran Omer Esqueda, who was my closer on my deal. Omar was really a key person who helped me finalize my decision and drive off in a brand new Jeep Gladiator Mojave, that I am in love with. Thank you Omar, Badie and Albert on making this transaction smooth and easy and I am happy with everything you hooked me up with. I had a feeling that I was helped tremendously. Thank you!!! read more

Van Nuys CDJR - Mojave Jeep in Mojave Desert, next day after purchase! - Car Dealers Near Me - Van Nuys, California

Danny Cerna SERVICE ADVISORS at Alfa Romeo Maserati of Van Nuys is the BEST. I took my car today because the tire has a bump on it and he took a very good care of it. I appreciate him a lot and will only want to work with this advisor from now on. I Highly RECOMMEND him. read more

This is a company of liars and deceivers. Stay away from this dealer. Before financing a car, I said 10 times that I allow only one financial company to apply, they promised that they would do as I said. As a result, they made multiple appeals to various financial institutions, which ruined my credit score. I'm going to contact legal support and sue this company where the employees are playing with my credit without my permission. read more

Came here to buy a charger R/T found this place online. There online prices are great if they were legit, technically any price you see on there website or online add $5K on top in there fees plus taxes and fees. They call there online rates aggressive advertising which is just waisting our time and misleading. I wouldn't recommend this place to anybody unless you don't mind paying an extra $5K in market value of the car. read more

I was excited to checkout a deal this company was running for Memorial Day weekend. However, upon arriving we were informed that the deal was probably already over (even though it had two days remaining from the advertisement) and that they weren't actually giving the deal as advertised. Needless to say, after waiting 30 mins for someone to even start helping us (we had called ahead to confirm our appointment) then another 2+ hrs of the typical car dealership runaround, we finally started crunching real numbers. They promised one rate and came back with completely different numbers and basically said they couldn't do the original deal discussed during the 2 hrs of runaround. Super disappointed with the lack of professionalism, integrity, false advertising and waste of my time. Do yourself a favor and give your money to a better company, one with integrity that stands behind what they advertise. Hands down, one of the worst potential car buying experiences I've had in my 20+ years of driving and buying cars. read more

A lot of people are complaining and saying this is "the worst dealership ever". I'm not going to make a claim that bold because face it- all car dealerships are bad. But what makes this one especially bad is that they get you to come in based on fake low online prices. Saw a Jeep on true car, listed at 25k. Called them and tried to get an answer on the price and was told "you can only negotiate in person with the manager". So I drove in, wasted an hour looking at it, and when it came to talk price, the car was magically 29k. When I showed them the true car listing they just said it was wrong and that they NEEDED to charge 4K in aftermarket on top. I told them to take the aftermarket stuff off, which got a laugh. Just don't go in. Don't fall for the online prices. They are just lying to cram bodies in there. read more

Zaman was phenomenal, great service my brother and I walked out with a new car, Rene did great too!

Personally own 2 rams and a Charger Daytona Which I purchased both my rams from here.. Sad to say I'll be taking my business elsewhere as I was interested In a new challenger. Called at 6pm asked for the internet sales dept. as I didn't want to visit the store unless were near a deal due to covid safety. Kyle answered the phone and stated he's the internet sales.. gave him stock numbers and info on the car I was interested in and it's currently 9pm (they are closed) still no numbers after asking the structure I wanted 3 times Didn't even have the courtesy to call back I had to call back 7 times awesome service after purchasing 2 cars here.. LOL! Also I called back multiple times either would pick up and hang up or give me the (I'm busy with a customer) Or waiting for my boss to calculate your numbers.. Again terrible service by Kyle Time to visit Rydell CDJR Please upgrade your sales team! And have them stop calling me "dude" and "bro" read more

Imagine congratulating someone on their car before you close the deal. ‍ this place is by all means a car dealership with slithering salesman. Do yourself a favor and call a leasing company instead. read more