Very easy and fast. Rashaun, Chris, and Gustovo were amazing. Everyone was friendly, professional, Knowledgeable, and the process was very fast. Best experience I have had buying a car. I love my new 2022 Charger R/T. read more

We were looking for the car for last month! We called the dealer they had a different one in stock! They were very nice over the phone and in person. Our sales guy Daniel B was extremely helpful. He was there the entire time to make sure our desk goes thru. Thanks to Chris and Daniel we made a deal that same day and we're sent home with our new car! Thank you Daniel for everything! It was a great buying experience!! read more

When it comes to picking out a car let's just say I'm picky as hell (Virgo Energy) lol. Anywho I came in knowing I wanted something black and I had a very specific budget in mind. Rashan definitely helped me right away, to say the least I left satisfied. Thank you again!! read more

After being frustrated with my Start\Stop system not working I took my Jeep Grand Cherokee to Westbrook only to be told there was nothing wrong with it. I persisted and Hector (Service Advisor) along with Jad (Technician) we're able to identify the problem and get the battery replaced for the Start/Stop system while I waited. I'm grateful that Hector and Jad took the time to listen to my concern instead of simply dismissing it and accepting that nothing was wrong. Thank you both for your help and helping resolve my issue. read more

Came in Sunday to do an ownership change on my 2015 Jeep Grand Cherokee Altitude. I decided to keep it after the lease ended because I love it. Thanks to Julie Wang the process was seamless and pain-free. Julie is hilarious, such a great personality. I enjoyed working with the entire team and I will definitely be back for service there on my Jeep. Everyone is extremely personable, I didn't feel pressured or annoyed at anytime. Even though I work in design now, I worked in the car business prior so I'm picky where I take my my vehicle. You will definitely be satisfied at this dealership that's the truth. Thank you all and I will see you soon. Don't be afraid to send me a free oil change and car wash since leaving this wonderful review! LOL Have a great day, and thanks again for your hospitality and taking care of my purchase. #Jeep read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

I write this with concern and disappointment. to give you an understanding of my experience during my purchase R.W. Auto Dealership. Back in May, I made the decision to order a 2022 Jeep Gladiator with Russell Westbrook Auto Dealership (located at 6110 Van Nuys Blvd, Van Nuys, CA 91401). When it arrived, I made arrangements with the dealership that I would be picking up the vehicle on Friday, August 12, 2022. Upon my arrival, I was first approached by Jake (one of the sales managers) and proceeded to discuss a trade-in option regarding my wife's vehicle--a 2015 Nissan Versa. After some delegation regarding the trade-in option, Jake's tone of voice became irritated and defensive (almost as if I was wasting his time). Jake insisted that he did want to entertain the idea of a trade-in option and at one point proceeded to state, "take your car out of here. We don't want it." The comment not only alarmed me but rather my wife, who was in his presence. As a result, my wife became triggered by Jake's response regarding her car (the Nissan) because that was her very first vehicle. My wife had just graduated college and was 23 years old when she bought that car-she had spent years saving up for it. So as you can imagine, it held sentimental value to her. Now, we understand that perhaps the Nissan wasn't the most "appealing" or "preferred" vehicle for a trade-in option, but that does not excuse Jake's disrespectful tone and comment in regard to our proposition. I didn't entertain this issue for too long, as I was still interested in purchasing my Jeep, thus, we proceeded to move along in our conversation. I continued asking Jake questions regarding the cost and fees associated with my order, and he continued to speak to me in an irritated tone of voice-again, his demeanor made me feel as if I was wasting his time. At which point, Jake eventually replied to one of my questions by saying that if I was not going to purchase the truck he would "with [ease] sell my truck for $10,000 over the price." Jake added that he "always sells vehicles $10,000 or more over asking price," so "[selling mine wouldn't be an issue.]" Once again, I found myself in awe of what was coming out of his mouth. I couldn't understand how his comment would encourage me to close the deal right then and there. Even more so, why would he make a comment to his customer that waited 3 months, and drove miles from my home to this particular dealership, to purchase a car? At that very moment, I couldn't help but feel disrespected and was questioning the ethics behind Jake wanting to make money off my pre-ordered vehicle (which mind you, I had every intention of purchasing). At this point, it was clear that Jake was not representing R.W. dealership in the manner in which I was initially received, so I asked to speak to the General Manager. I was then approached by Jason (another associate) and proceeded to express my concerns to him. Unfortunately, Jason was also not welcoming and was also making me feel as if I was an inconvenience. We discussed the value of the trade-in vehicle and purchasing options, but despite any of the countering options, Jason stood firm with his value of the vehicle (which he at that point hadn't physically seen and made clear that he DID NOT care to see) with no explanation for his value. During our negotiation, Jason didn't allow me to review the pricing and numeration values with my wife, he declined to provide me with copies of the cost breakdown, and even stated that those were "his property." When I asked Jason about the cost breakdown of the purchase options, I was answered with a defensive tone of voice, yet again, from a second salesman. Further, I requested a lease-tier-cost breakdown, but I was never presented with one and at this point, I wasn't comfortable with Jason. After my bad experience with Jake, I was feeling discouraged about my choice to purchase my car with this R.W. dealership. Our experience was not the best one and I would never wish that experience on anyone. Especially as some of us are rebuilding after a pandemic and are fortunate enough to make room to invest in such a purchase. I began this purchasing journey in May with excitement to receive my dream truck but was met with poor business ethics. I feel my concerns are valid and I would appreciate them being addressed. submitted a formal request on Monday, August 15th for a full review of my purchase order and lease agreement. It was evident that Jake and Jason have their own agenda of selling vehicles to hard-working people using poor ethics and poor customer service in an attempt to maximize their profits. I've made several attempts to secure a meeting with Raed (General Manager). I've placed several calls to him and have emailed Raed to no avail. As of today, I have no response from Raed or anyone from Russell Westbrook Auto Dealership. read more

My husband and I went to turn in our white Jeep Grand Cherokee to get a newer one. This time we got a new Black Jeep Grand Cherokee and we couldn't be happier. We always get our Jeeps here and this was our 4th time coming to get a new Jeep. We love this dealership! You'll find a friendly professional staff here. Manager Jose Jaime worked with us and he was exceptional. A courteous young man had a great personality and a lot of experience with all types of cars and SUV's. He was extremely knowlegable about the different vehicles on the lot and was very patient with us. He did our paper work and he was very helpful with our questions and overall did a brilliant job. Lastly we went in the office to sign the contract with Sales Associate Ryan Hassoun. A super nice man. Enjoyed talking to him about his kids. Everything went very smooth. They have the new paperless state of the art technology. Basically you signed on screen a few times, he explained some things and we were done. Wow it was a breeze. Another good experience for us at a top notch dealership. This is my second review for this dealership. I keep coming back because they take good care of us. read more

I had the best experience here at this dealership because of Jesse Calderon. I was in the market for a Jeep Wrangler and after visiting a few dealerships Jesse helped me close a great deal on my dream Jeep! Great salesman .. I would highly recommend anyone in the market for a new car to speak to Jesse! He will make the deal happen!! Shout out to the sales managers also who helped me out! Overall great place to buy a Jeep read more

Van Nuys CDJR - Car Dealers Near Me - Van Nuys, California

STAY AWAY from this car dealership!! Service department is a disgrace to Chrysler ownership, Horrible customer service, all employees at service department deliver ZERO customer service, very rude , non welcoming and show NO effort to welcome or help customers, such a shame since every customer is a essentially a paying customer.... I hate to say but I suggest ownership should terminate all existing Sorry example of employees and start fresh with a more willing, welcoming and motivated team that truly cares about the Chrysler brand and its PAYING customers!!! read more

LIARS! THIEVES! Do yourself a favor and drive far away from this people. They made us believe they're taking our old lease and grounding the car with no extra fee, they made us sign a new lease and only when we got the new car they told us that we'll need to take care of the ild lease billing. They wasted our entire weekend. They are full of shit. Pleas do yourself a favor and don't go there. read more

Buyer beware! They have rock bottom attractive prices online but will tack on an "included add on" that is a bunch of random fluff (theft protection on a brand new car? Statistically speaking the likelihood of a car made after 2010 needing theft protection is very VERY slim, even in high car-theft Los Angeles), additional paint "protection," seat "protection" and a bunch of other vague details to hike up the price to whatever it is that makes it similar to other dealerships. When you decline these "included add ons" they either ignore you or in my case, don't call you back (or call you back very late at night). They prioritize in person customers rather than online (even in these COVID times), and while the texting option was fantastic at first, it was a nightmare because I kept getting passed around to other people and in each case had to start all over from the beginning as there is little to no communication between sales reps. They also pressure you to finance a car through their company rather than outside financing or paying cash...which I get, that's their business, and they want to make money - but I had three different sales reps ask me to submit an application without even talking to one another to see if it had been done. I asked repeatedly to purchase a car over the phone/online, and was assured this could happen by multiple reps and then, was told I needed to come into the dealer to provide all the information for my trade in. (spoiler alert - I'd already sent my trade in info to 4 other dealers including a video, pictures, and all the details and was able to receive reasonable quotes.) They are disorganized (at best!), highly unprofessional, and let's be honest, shady AF. One rep claimed to be understaffed yet in my 4 days of trying to buy a car with them, left me speaking to no less than 9 different staff members. Even if they have YOUR CAR seriously question buying from them or at least know it's gonna be full of headaches and frustration to the point that you may drive away in your perfect car, pissed off and annoyed at the entire ordeal. read more

This place sucks. They were super attentive via email and text messages, trying real hard to get me to the dealership. I don't live in van nuys. But even if i did this dealership is not conveniently located at all. Anyways Got approval for a specific car I wanted. Received an email from somebody saying I was approved and I just had to come in with my deposit and to sign for the loan. So I get there, got ignored for thirty minutes. And then got the run around from some fast taking huckster that didn't listen to a damn word I said. He Tried real hard to sell me the wrong car, saying it was the only one I could afford. Didn't listen when I told him the model I wanted, and kept showing me the wrong model car with a smaller engine. And then kept asking me what I thought about the picture on his cell phone (still not the correct car or engine) I had filled out all the paperwork ahead of time and gotten approval, but I then proceed to get dicked around some more by this grease ball sleaze bag salesman saying he needed to verify my income. (All this was done already bear in mind. So I didn't have that dumb shit on me at the time) He walked to the water cooler, told me he just spoke to his manager and he said that I needed my bank statements then walked away and then got ignored for thirty five more minutes. And I eventually just left. Fuck this place. The "low prices" are just be incentives to get you in the building and get you so frustrated they're wasting your time that you'll agree to whatever bad deal they propose to you. The cars advertised online aren't even at the car lot anyways. I wouldn't be surprised if this setup is a big front for credit fraud. Don't go here. They're fucking dirt bags. I will absolutely be reporting them to the bbb the second I get on my home computer. I'm fairly certain that the style of sales they're doing (ye old bait and switch) is highly illegal. Fuck this place and fuck their shady Buisness practices. read more

One of the pathetic service, PLEASE NEVER GO THERE I know the dealership since 2017 and their whole service department is FULL of SH** . They lie about everything read more

Guy named Paymon in service department is a WEIRDO. Crazy how rude these people are, the management is so poor they are comfortable with the staff members making a scene and blowing up on customers I've seen this happen here more than once. Like what is this a family owned chicken shack in the hood? This place is such an embarrassment. Truly the worst service I've ever received at any dealer in LA. read more

Absurdly high labor cost. Had a key fob reprogrammed, took less than thirty minutes, and I was charged almost $300. That means a labor cost of almost $600 per hour. That is utterly ridiculous. Do yourself a favor and find another place to get your vehicle serviced. read more

My entire experience plays out with a time code a la a Law & Order episode, however it is not depicted in this review. Even with new ownership, the quality of service is deplorable. I've been bringing my car here when I'm in town for the last four years and I am quite disappointed with the events that transpired today. Today I did speak with Roy, the Service Manager; however; I left knowing he didn't give two fucks after I cited the lack of communication. Cliff's notes, I never received a call back about the status of my car and repairs were done without my consent. The entire staff seemed excited about their new t-shirts though. To add the icing on the cake I had to wait for my car for another 10 minutes due to a Snapple Truck issue. Snapple is not the best stuff on earth to me anymore. My car is finally delivered and my parting words were a "whatever" by Chris, after I was unsympathetic to his mentioning of a Snapple Truck. He wasn't even driving my car so I don't even know why he was involved, let alone fanning the flames of the worst 45 minutes of my day. I receive the keys from the actual driver, and I thank him, cricket. Open up the car and all of the protective plastic, paper mat, and service car are still in the car. I went to Russell Westbrook Chrysler Dodge Jeep Ram in Van Nuys and I didn't even get a lousy t-shirt. Rather than recalling vehicles, DaimlerChrysler Motors should recall this franchise. When is yelp going to allow zero stars? Update: Well back again as car is still under warranty. I was particularly tickled when I was repeatedly told I needed a new air filter based on mileage, even after I informed them I personally installed a brand new air filter last week. The service rep kept saying based on mileage, does no one actually LOOK at the fucking filter? I kept asking if they looked at it and they kept telling me it should be replaced every 15,000 miles, never acknowledging that it is literally 7 days old. Russell, this is how Jiffy Lube got a class action law suit, you better tighten up. I'm a female that can fix certain things on my car myself, and I've only owned Jeeps. I know my Jeeps. Your people are lying to me (and most likely others), and telling me that things need to be replaced when they don't. I even have the recommended "factory required maintenance guide" your staff gave me. I'm nowhere near due for the things your employees keep telling me I need despite having no such diagnostic code, nor actually pulling the item to look at it. Nothing has changed since you took ownership and it will be your downfall because your name is plastered all over this place now. Kevin O., all of the apologies in the world isn't going to fix this. This dealership is not exercising a duty of care and a case for negligence is brewing and based on some of these reviews, you see I'm not pulling this out of my ass. There's the right thing, and then there's the wrong thing. Your people are doing the wrong thing. My follow up call was from the service tech's private cell while he was eating lunch, smacking in my damn ear. Fix it Kevin. Stop having your SM's tell customers, especially females they need things replaced when the technician hasn't actually opened up the hood or compartment to see the status of said part. read more

I had such a wonderful experience when I came in for an oil change. Alan D.Jones was the service representative that's assisted me with my car, his customer service was 100 % one of the best. I appreciate his amazing personality and hospitality and car savvy skills. Thank you Alan. (5 stars) On the other hand on the lobby side where all the car salesmen are there's such a chaos with all the employees. They're all using profanity out loud very unprofessional. Just being in that environment and hearing all the F" words and A**hole worlds being thrown around is disturbing. Management really needs to do something about their lobby ASAP. (0 stars) Anyways thank you Alan keep up the good work. read more

We came in to Russell Westbrook just to browse around. We were approached by a friendly gentleman, he introduced himself as Mike. He kindly asked if we needed help with finding a new car or had an appointment. We told him what we were looking for. I immediately loved his personality, his friendly manor and honest genuine opinion. This was my first JEEP purchase and the team made it so smooth and exciting! The entire staff goes beyond to make you happy, customer service truly comes first in this establishment. Thanks mike and the rest of the Westbrook team for this exciting new venture! read more

THIS PLACE IS A DISASTER!!! I cannot express enough how DISAPPOINTED I am with everything that is going on in this place. First of all, their parts department actually SOLD us the wrong transmission oil, they washed everything out and put a new oil AND one month later the turno charger fails and it is in BACK ORDER. We are now stuck for another month without our job. If you cannot handle commercial vehicles them DON'T SELL THEM!!!!!!! read more

UNETHICAL! LIARS! DECEIVING! STAY AWAY!!! This business (LAX Automotive) and its affiliate (Russell Westbrook CDJR) engage in unethical business practices. They took advantage of my sister and mother who are females, belong to a minority and are uneducated about financing, interest rates, etc. My sister doesn't have the best credit, so they told her that she needed a co-signer. My mother who has good credit co-signed for her. They signed a sales agreement with ridiculous terms, practically making them pay more than double at the end of the financing term for a used vehicle. She drove away with a bad deal but had a car so my advice when I found out was for her to send bigger payments to reduce the amount of financing she was going to pay. I wish I could say that was the worse of it, but the worse was yet to come. Less than two weeks later they received a letter from the Finance Manager (Eduardo Ochoa) if that's even his real name, stating that they had to return the vehicle because the financing fell through. It didn't make sense but it was a bad deal to begin with so they were more than willing to return the vehicle. When they came back to the dealership to return the vehicle the Finance Manager offer them an even worse deal. My sister and mother refused to sign the new agreement and wanted to simply return the vehicle and get a refund for the fees that they paid. The finance manager did not want to refund them nor take the vehicle back. Eduardo Ochoa claimed that returning the vehicle wasn't an option, yet the notice clearly said that the vehicle needed to be returned and that any fees paid would be refunded. Since the dealership did not want to take the vehicle back and refund the fees, we are now seeking legal counsel. In the latter I've found out that they ran my sister and mother credit again without their authorization. I called Capital One which was one of the credit inquiry's and they said that they received three applications and all three were approved, therefore loan approval was never an issue. This dealership is running some type of loan fraud. I've place fraud alerts and security freezes on my mothers' credit now. Don't buy from this place! Don't let them run your credit! read more

Buying process was cool but the service department is the worst I've dealt with. Can't make an appointment for a simple oil change and they don't offer loaner cars. read more

I purchased my first car here less than a year ago. The buying experience was great. Gevork really placed a lot of attention to what I was looking for and was nothing short of professional. He was honestly the only person I was impressed with at this dealership. So what's the issue with Russel Westbrook Van Nuys? THEIR SERVICE DEPARTMENT IS A SCAM. I was a little skeptical the first two times I had taken my car in due to it's beyond long wait and leaving an oil stain on my tan cloth seats. Everything aside, I figured I would give the place a third chance. I took my car in for its regular service at 10,000 miles and the man told me i needed about $1,200 worth of SERVICE .. ON A NEW CAR. I'm all up for taking care of the things I own .. but i'm not up for scamming women. Out of confusion, I called a different Jeep location to confirm the specifics of my vehicle and they told me my car only needed a basic oil change! I then went back to the man assisting me to explain this to him and he insisted that the other Jeep location didn't know what they were talking about and told me it would show me what he was talking about in my owners manual. At that point, I figured it would just be best to leave. Its was short after that I decided to check my owners manual as he suggested .. IT SAID I NEEDED ONLY A SPECIAL SERVICE AFTER 20,000 MILES. I guess this is what happens when you try to take care of your car; you just get taken advantage of. Again .. great place to purchase a vehicle .. just for the love of god don't service your car there. read more

Updating my review! Reached out to Mike Asatryan and he responded ASAP! Was very helpful managed to get me a courtesy car and my Wrangler was fixed and was out of the shop pretty fast. Also Arman from the service center was very helpful thank you! read more

Gustavo in finance was a super nice guy and incredibly helpful. He helped me get some cool packages on top of my initial purchase.

This dealership is the best experience in buying vehicles I've ever had. I have just leased my third Jeep Wrangler - the second from this dealership. This time I worked with Jameson Lawler. This guy is not your average salesman. He's a lot more! From the day I rolled in to "just check out a newer Wrangler," Jameson had been extremely professional, welcoming and not pushy about getting me into a new vehicle. He was communicative, answered every single one of my texts (even on his days off) and I felt secure about eventually making the transaction. I rolled off the lot with a 2021 Jeep Wrangler 4xe and I've never been more excited about a vehicle. And for the payments I wanted. As for the dealership, you feel like part of the family. Everyone is extremely nice, excited about work and will stop to answer your questions. You won't find this type of customer service anywhere else. And I'll definitely be back for another Jeep. oIIIIIIIo read more

Wish I could give no stars. The worst place I've ever been to and every encounter I have with this dealership weather it's service, finance or sale it's beyond ridiculous and unacceptable. When I first bought the car it took us 4 hours to speak to the finance person to sign our contracts. They kept trying to keep me distracted from the fact that it was taking so long and kept saying your next right now right now they are going to be with you. But weren't!!! Finance person was rushing us now and stating we are giving you this and this with the vehicle but turned out I ended up paying for all of that "we giving you". When we told him why we came here, "online on your website says in and out within 2 hours and yet we've already been here for 7" he says so what let the internet say whatever it wants we don't care. Immediately red flag went up there but I didn't want to have to go through this long process again. Signed my paperwork and left. Monday I took my vehicle in for the protector application which mind you was only suppose to take 4-6 hours ended up taking 4 freaking days!!! I'm beyond furious about that because you can't get ahold of service person and they keep taking messages for him to call me back and you can never get a call back. When I pick up my vehicle nothing was really explained to me. They pointed out my car was down the way and you go out that way but never told me or showed me what they did to my vehicle. When I get home I find a dent in the back of my vehicle. Call the office immediately and of course you can't get ahold of anyone again!!!! A dent is a dent depreciates my vehicles value and I just got it a month ago. By far the worst experience literally that I've ever had at a dealership. They seriously need to investigate this place. So much staff that just stand around conversing but nothing gets done and nobody knows anything. Do NOT and I say again DO NOT buy a vehicle here or use the useless service department. You will definitely be disappointed and furious about wasting your time and money there. read more

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The entire staff here is amazing. From start to finish. Jay Syed, Ali and Mo are incredible and helped me so much. In 20 years of buying cars this has been the best experience. I highly recommend them ! Thank you guys so much ! read more

Professionalism, presentation, knowledge all disappointing. I have been in contact with the dealership for a week, they new I was coming in to see the car at a certain day and time, as soon as I arrive someone came to escort us to the vehicle I had to ask her her name (Yadira) after a period of talking, as soon as I opened the car , stains in the back seat, water bottles and opened chips( atleast make the car look presentable if you want to sell the car) I asked the salesperson a little more information regarding the car she said "I'll print it out". Very vague, uninterested. I was very upset with the entire experience I left. Do not recommend this dealership at all. read more

HECTOR IS THE BEST! His communication skills are on point. Thank you hector for always taking care of my Jeep Wrangler 392. Maintenance & washed. I appreciate you! read more

Victor G. and Gustavo helped me seal the deal on my new jeep wrangler! they helped make it easy.

Harry always an exceptional helping finding the car I wanted. He went above and beyond and got me out of the dealership in a timely manner. Justin was polite and professional in making me feeling comfortable at the dealer! Would buy another car from them in the future. read more

Last year we purchased our Dodge from Russell Westbrook and we were very happy with the experience. Three weeks ago my wife called RW to make an appointment for repairs due to a recall. It took my wife 15 minutes to make an appointment as the RW representative kept stating that there was no recall on our vehicle (we received a notice from Dodge and verified it by going to the Dodge website). After repeatedly providing the representative with VIN and recall notice number, she was finally able to schedule the appointment. We took our vehicle for the recall appointment today. When we arrived there was no appointment in their system. The RW representative that helped repeatedly asked my wife if she was sure that she called RW. My wife repeatedly said yes and she noted that the person that helped her recommended a courtesy inspection also be completed. As the RW representative asked my wife for the 4th time if she was sure that she called the right dealership, I said that unless there is another dealership called Russell Westbrook Dodge around here, my wife had called RW. The RW representative then mentioned that perhaps we called a West Valley dealership! We returned a few hours and I had to drop off my wife at the dealership as there was no guest parking. After waiting for five minutes for the RW representative to appear, he proceeded to tell her that the recall repair was completed and her vehicle will be brought up to her. Absolutely no mention if they completed the courtesy inspection. After waiting for 10 minutes for her vehicle, she approached a RW person who told her that she could go to the back to get her own vehicle, which she did. Side note, my wife is 8 months pregnant. I usually only write reviews on positive experiences but today's experience was so terrible that I needed to mention it. The RW representative that helped us in the morning should not have questioned my wife several times about calling the right dealership. That same representative should have told my wife if the courtesy inspection was completed and if they found something noteworthy or not. Someone should have brought my wife her car. This visit should be considered a complete customer service failure. I am writing this review so RW can improve on their service. It was a good experience buying our vehicle last year. The service department leaves much to be desired. read more

Ali helped me out, he was a cool guy and did a great job at making a sale. I respect the hustle but at the end of the deal I decided not to go through with the sale due to lack of manufacture warranty & a lack of the dealership offering a "cool off" grace period. When addressing these necessities they never gave me an unclear answer on warranty & even said I had to pay $1500 for a 2 day "cool off" grace period! This should be free standard at any dealership just in case the car has anything faulty off the lot! While leaving the dealership the management turned on me & talked s*** to me when leaving the dealership! Not a good look on the business regardless if I decided to buy or not. read more

This review is from a few days ago but decided to remove it to give this dealer another chance. On the second day of trying to call I got no answer. How are you even suppose to make an appointment if no one answers the phone. Ridiculous. Found a listing on a BMW M235i at this dealership, decided to drive from Long Beach to this dealership. Upon arrival one of the sales guys directed us to their tight little customer parking spot. We get out of the car, he asks us if we have an appointment. We did not. He asked us if we're looking to buy today. I was intending on purchasing this vehicle I've seen but I wanted to check it out first so we let him know we're here to check it out. He then tells us that since Covid they have to have an appointment. The soonest time they can have us come back was tomorrow. I asked him if there was anything later for today since it was 12pm and they don't close till 9pm, maybe they need to prep the car? He said tomorrow. So we're like okay??? He then gets out his phone and says to ask for him (forgot his name). We're like sooo what time do we come when is our appointment? He barely glances at his phone doesn't jot anything down. We tell him is 2pm fine? He says sure. Still doesn't jot anything down. I don't understand why you would guide us to parking when you could ask us if we have an appointment first before settling us in. We go home after a very disappointing trip decided to check up on the listing. It was gone. So we give the dealer a call. No one answers!!!! We've called multiple times! Did they hold the car off because we want to see it?? Is it sold? Is it worth the drive? Horrible communication and lack of professionalism from the sales rep. We guided the whole convo and he stood their oblivious. Never even saw the car on lot. He didn't even know if it was in stock! I found this car the other day, today they hiked the price up and then the listing was gone 2 hours after leaving the lot. Just from this, I wouldn't want to even try talking numbers with a rep. Very disappointing. I intended with leaving the lot with a car today. read more

Had a service for my vehicle and brought it in. The service included a tire rotation the next day I look at my vehicle and notice they didn't rotate my tires. Please make sure you check the services your paying before you leave, but I was hesitant to take the vehicle back to get the tires rotated because you never know what type of service you would get if you complain about something that was suppose to be done after it was paid. So I decided to take it to my local mechanic and had him rotate my tires. Don't want to be labeled a problem client. read more

I had to bring my 3 month old, leased truck in after the check engine light came on. They quoted a full week to be able to see my car after I dropped it off for an appointment and it was ready exactly a week after. That being said, they do not have courtesy vehicles and the service person told me to go rent a car and that ram would pay me back. I went to rent a car, got a cheap car, and when I went to apply for reimbursement from RAM they told me they would only reimburse me up to $40/day. The service guy never told me about a maximum when I asked him about it, so now I am out $105 dollars because the cheapest rental was $55/day. read more

Just called in about getting a front headlight replaced on my Jeep. They quoted me $600. $300 for the bulb and $300 for service. Found the bulb I need online for $50. So this is the kind of mark up you can expect from these guys when you bring your car in for any kind of service. read more

I just bought a Jeep Grand Cherokee L at this dealership. I worked with Mohamad Saab and the discussion started via their online sales app from their website. The negotiation process with him was very smooth and we arrived at a fair deal. All of it was done via email over about a week. Due to high sales volume several cars identified were sold during the process but he still negotiated in good faith regardless of the car. Given that I have three small kids going to the dealership to negotiate was a non-starter. When I arrived at the dealership the car was parked out front. All that had to be done was confirm credit and wait for them to wash and prepare the vehicle. Great experience. Ask for Mohamad Saab and you'll have a good experience. read more

After a few weeks, I received a call from Shelsee saying that for the disagreement they are going to offer me an oil change for free. This is beyond disrespect. A stupid oil change to compensate for the fact that they scammed me. WTF?! And even WORSE, I NEVER GOT THAT STUPID OIL CHANGE anyway and after 5 months STILL NO NEWS. But I do not forget. DO NOT BUY YOUR CAR OVER THERE! THESE PEOPLE ARE GOING TO SCAM YOU AND CUSTOMER SERVICES SUCKS!! Shame on you and your business! read more

I've been a longtime customer at this dealer ship purchasing around 4-5 cars in the past few years. With that being said there's a-lot of service involved. whether it's brakes, oil changes, check engine lights etc. Payman has established himself as a great trusted advisor to myself and his customers. He constantly goes out of his way to supply excellent customer service and ensures that his customers are satisfied. Constantly providing feed back and engagement by giving updates on the service making it a more comfortable experience for me. I've been coming to payman for the last 4 years and received nothing but the best he is a dedicated individual that loves his job and is always In a good mood, it's always nice talking to him and conducting business would highly recommend anyone who needs service done to go to payman over at service! read more