So annoyed! We waited 6 hours to get assigned to a financial manager when we agreed to lease the Jeep Wrangler ~2 hours in to our appointment. Sal (one of the sales managers that sits in the fish tank looking cubicle in the lobby) gave us incorrect lease pricing (12,000 vs 15,000) during the negotiation and then he improperly inputted our info., resulting in a very huge hours long delay. Jordan and Anwar, both AMAZING salesmen, are witnesses to this! In the end, they also hyped me up to a waived monthly fee for bringing my brother in but only to be told it won't apply because I've had my Jeep for 3 mos. already. Long story short.. t'was a waste of a Sunday afternoon / night! Time is money bruh! read more

Me and my husband are going to report this business to the BBB. We been lied to twice already. They are running shady business here in order to get people in to make sales . Few months ago my husband was in search of a new Charger Scatpack we saw that they had one online called the dealer they told us to come down that they still had it, we specifically told them please dont make us drive over there because our drive is an hour away they told us come down we have the car waiting for you, as soon as we walked in they told us car just sold . This past weekend I was dragged back into the same gimmick because Im in the market for a Durango SUV. Spoke with both Sergio and Kevin . Sergio told me he was working on numbers for me And never called me back. Following day I get call from Kevin I told him I was expecting a call from sergio but he never called me back but If he wanted to help me out he could cause i had to time to wait on other Sergio. Kevin agreed to help me I clearly told him about my past experience with my husband situation that they made us drive an hour away just to be lied to so he assured us it would not happen again to please give them another chance. I agreed only if he could do $450 a month and $5000 down on the suv I wanted , to please dont waste my time. Long story short soon as I get there Kevin tells me vehicle sold so he had another one different color but sane model during negotiation Kevin leaves and here comes Sergio and another guy telling me I had initially spoke with Sergio and he needed to finish the sale with them. So they end up telling me they cant do $450 a month that the suv i want is $600 a month and Kevin offer is not valid. At this point im furious and upset at myself for giving this dealer a second chance to earn my business. I walked out on them. Please beware! Dont come here . read more

I waited, almost a month to sign up for an open appointment for my trucks, first factory service, and upon arriving, they said they don't do oil changes with appointments, only walk ins. This is so disappointing that I can't get a simple oil change from an appointment that was made to top it all off. They offered an oil change, but would be Complete seven hours after. The whole service Department is disgraceful, and the fact that you have to jump through hoops to get your vehicle serviced is insane. read more

Luis Zepeda was my salesman and was super helpful. He didn't hassle me to purchase and had no problem with me taking the car on a test drive alone. Great customer service. read more

The first time I came here was Feb 28, 2021, I purchased my Dodge Challenger. As soon as we pulled in that day, I felt overwhelmed by a bunch of salesmen. I was fine before arriving, but out of nowhere my anxiety came over me. Bc of the overwhelming feeling of money hungry dealers. At the time, I couldn't process my emotions. I was ready to buy a car, but the plan was just to look. Anyways. I don't remember my salesmen's name. We told him the car I was interested in, & they drove us to another lot with that inventory. Before we got to the other lot, the salesmen says "are you gonna be buying a car today?" Granite I understand that's his job but I automatically didn't like that question. And I'm very big on energy and vibes. I didn't bother to respond. My dad was with me & responded with, "It depends, if the price is right". I didn't respond because, I'm like bruh, can we see what you guys have first. I sometimes see and hear about people having a comfortable, pleasant, positive, smooth sailing car buying experiences & salesmen. But that wasn't my experience. Fast forward, I still wasn't feeling well because of my anxiety. But I saw the car with the exact trimmings that I wanted, test drove it. And headed back to go over paperwork. We went over numbers but not long after dad felt like the numbers we spoke about vs what was put on paper was not accurate. I also had a nice size down payment. Their money counter wasn't working, so they had to count by hand. They had asked me how I got my money. I literally said "it's legit". I didn't like that question either. Because I worked very hard for that, all throughout the pandemic. It was just weird. Anyways, we arrived during the day, when we were finished, it was literally closing time. It was a veryyy long process. My salesmen tells me to just put the lights on automatic. I receive a flash drive that the paper work is suppose to be on and keys, drive off in my new challenger, but get a call 5 minutes later of the salesmen telling me to come back because of something with him giving me the wrong keys. That was a little annoying. He also didn't have my car carpets, so he told me to come back the next day to pick them up. (My dad still feels a way about the numbers. And he has already pre-planned for us to go somewhere else for my next car, because of the experience we had). We didn't get forms, just a flash drive. When we tried to put the flash drive in my computer, nothing pops up. It was all pretty annoying. Fast forward today May 21, 2023. I was looking to get my car serviced. I called a couple times but no answered, I thought they may have been busy so I drove over, pulled in on the service side and a nice short gentleman told they were closed & how they changed their hours on Sundays. As I was just about to leave, the guy behind him ask me if I'm looking to trade in my car. I asked if I could test drive the Challenger widebody. But the man straight up lied to me, speaking to me as if I was some naive, dumb, ditzy little girl. He was like "are you gonna buy it?" Besides, he was very money hungry & rude. And why would I agree to making a big purchase like that, before test driving it? Idc if it's similar to my current car, I'm the type of person who needs to get a feel for it, taste it or try it on, just to make sure this is something I really want. That's just me. So I responded with a no just to say no. (And I don't believe you should show all your cards) Then he says, "yeah no we're not allowed to do that, unless you're gonna buy the car. You wouldn't wanna buy a car with a lot of miles on it, would you?" So therefore we're not allowed to. But it's the same as the one you have just larger". Then he starts telling me about how there gonna stop making them, which I'm well aware of that. After I then get in my car to leave I pull forward to the other gate to exit, but they never not once gave the courtesy to let me know that gate was closed. They literally watched me reverse and turn back around, knowing that other gate wasn't open and didn't say anything. And mind you, I've been looking into trading my car for the widebody model. Simply because I want to upgrade and I love challengers. Hell I bought my first challenger here why not come here again for my upgrade, despite what my first experience was. Had my experience went differently even today, I would have definitely brought my dad. I told my dad what happen. He even said what the guy said was a lie. But I very well knew that. But it's all good, because we will not be returning to purchase any other cars from them. I will only be coming for the free service work, until I run out, other than that they just lost a customer. My dad wouldn't really recommend them either. But I say go at your own risk, & make sure you are being treated kindly & with respect. Take your hard earn money where they will bring you a positive experience, not a money hungry rat pit. read more

Rayan Saab has excellent customer service. He went above and beyond to give us a great deal. Rayan really likes to help his customers , he went the extra mile to help and we never felt pressured. We drove from San Diego just for the excellent customer service he provided. read more

I am a financial professional that also works with clients, and all these professionals from the sales staff, Santos, to the documentation, Alan, were extremely helpful, professional, and extremely pleasant. I 'HIGHLY' recommend to anyone looking for a vehicle!!! read more

Huge shout out to Benny M and JAD from the service department for always making sure my JEEP is on point and running in tip top shape. This whole dealership is so classy and professional! You can't go wrong here!!! read more

Just as background: I've purchased quite a few cars in the past few years for personal and business use. This dealer so far is the shadiest Dodge/Chrysler/Jeep Dealer I've dealt with in this state. Here's what happened - do what you will with this information. Here's the deal: they won't sell cars at the prices they advertise. We qualified for all the discounts, got a good financing offer, didn't even ask to negotiate on the price of the car, and then sat down to buy. The price of the car was advertised and not negotiated upon, as we came in to purchase the car at its list price. We were told by the manager that to receive the advertised price, we would need to purchase around $4,000 in packages, or else they would be unable to make any money, and hence would not sell the car to us. These add-ons were utterly unnecessary and comically overpriced, which further turned the whole thing into a $4,000 shake down. We directly asked them if we could purchase the car at the listed price without the add-ons, and we were told no; as even after qualifying for all discounts, the only way to purchase this vehicle at the price advertised, would be to purchase it with the add-ons. They were aggressive and to the point about it. We declined on the add-ons and they told us that they would not sell us the car at the advertised price. This defacto means that the item for sale is not being sold for the price advertised, as the item is now a part of a compliment. They told us that this is a policy all Dodge/Jeep/Chrysler dealers had and that we had no choice but to go with it. Upon leaving the dealer, we pulled over and called two local dealers in SoCal and were told explicitly that this was not Dodge/Jeep/Chrysler policy, and assured us that they all had policies against such practices. This dealer, and in particular, their sales manager that we dealt with, was really aggressive about it and left nothing to ambiguity. This is some pretty slimy stuff. Like really shady and distasteful. And Under the California Vehicle Code section 11713.1(e), this is also quite illegal. Hence also why the other dealers had policies against it. They don't deserve even one star. And they certainly don't deserve your business. They definitely won't get any of ours. I'm sure they'll deny it but we have this both in writing, and even better, in a voice recording. Since this came from their manager, it looks like this is recent company policy and that they have been pushing this on a lot of their recent customers. And if writing this out kept at least one other person from getting screwed over or bullied into just giving them $4,000, then I'll consider this long review a success. Obviously, all documentation will be submitted to the DCA, BBB, DMV, and our company's legal team on Monday for review. read more

So after waiting for 5 months, my vehicle was finally fixed. I had called the number the BOT referred me to call and never answered the phone and never received a call back after leaving voicemails so I finally took the time and showed up to the dealer have my car fixed the manager whom I previously dealt with was there and he attended me. Finally a repair was scheduled. They fixed and repainted the entire front bumper , speakers still rattle however , brakes were cleaned so it won't squeak anymore which was good. They did provide a free rental but with restrictions like you cannot drive more then 150 miles per day. If you do you have to pay for the mileage. It took them about a week and some change to have it ready. When I received my vehicle back it was detailed so thank you for that. Would have been nice to have a full tank but I know you can't have everything unless they wanted to provide excellent customer service. 3 stars cause this was a bad experience that no customer should go thru but at least they corrected most of there mistakes. And my front bumper looks good as new. read more

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I came in today to get a check up on my car and when we spoke with Elie Y, he explained all the financial details of my new car. He made everything so easy to understand. All The paperwork was read and explained to me. We sat in the office and he let us know what type of insurances I have on the car and why it's best. He honestly made this car buying experience much better and I couldn't be more happy for the deal I got read more

UPDATE: 6/17/2021 I have upgraded my rating from 2 to 4 stars as the GM did reach out to me and we came to an agreement to help settle some of the bad taste from the "price hike." So I commend the customer service and follow-up. As far as the trade-in decrease, that still feels sketchy, but there could have just been an error, and if I had gone through with trading in the car, I'm sure I would have been able to get the original offer. The aftermarket dealership add-ons are still just something to be aware of. All dealerships do it, and I can't say if theirs is more or less expensive compared to the rest. Another thing all dealerships do is focus on payments rather than total price, I don't blame them, it's just something to be aware of. Original Review: Bought car 5/28/2021 My overall experience here was mixed, but I would say if you can find the same car at a different place, you may want to consider doing that.  I was buying a used car (a non CDJR brand) and they happened to have the car that checked all my boxes (otherwise I probably would have left).  But there were three things that really stood out as negatives to me, and probably happen to others. 1. The price hike.  I had been looking at the car online for a while, and the price had always remained the same.  After confirming a Friday appointment, the price jumped $1,000 from Thursday to Friday.  Online there is a "market" and "sales" price, and the new "sales" price was the old "market" price from a day before!  I told the sale manager that online it was cheaper, but of course when we loaded up the webpage, the new, higher price was present.  After the deal was made, I realized I had my laptop in the car and that I had used it to look at the car the night before.  I showed the salesman that I was right and it was $1,000 less the day before, and he said that he would talk to the GM and get it taken care of (update pending on this) 2.  My trade-in price got reduced behind my back.  Talking with the sales manager, we had agreed to a trade-in price for my car.  Then when I was with the finance guy finalizing details, he told me he received a price that was $1,000 lower.  This only came up because of some documentation issues with my trade-in (neither mine nor the dealership's faults), and when I wrote a new check to cover the lack of trade-in, the value was lower than previously presented to me.  I am confident if there were no issues with the trade-in, I would have never seen that they reduced the offer price!  Again, another kind of shady thing. 3.  The aftermarket markups!  I know all dealerships do this, and I don't know how this one compares to the rest, but here's what to expect. -$1500 for theft protection/GPS tracking good for 3 years.  That's $500 a year.  LoJack is a one-time $700 price for comparison. -$1500 for Xzilion.  This is essentially a stronger scotchguard for interior and a wax/sealant for exterior.  Can have a detailer put plastic coatings on interior and apply a high level paint sealant for around $200 for comparison. -$995 Etch guard.  They say if your car paint gets dinged up, bring it into the dealership for a no-fuss repair/touch-up (up to $5,000).  This may be a good deal, though I would imagine in practice it would not go as smoothly. $495 Nitrox.  This is nitrogen for the tires for extra gas mileage, longer inflation, etc.  Normal compressed air is 78% nitrogen already, just saying. The worst part is that these things were all non-negotiable!! Which I think is insane.  Maybe when you make an appointment, see if you can get to them before they put in all the aftermarket things. Optional things you can take off (and I did). $995 GAP insurance - coverage for total loss basically before your own insurance kicks in. $4,250 warranty.  That seemed expensive, but hard to say.  My car has 11 months left on factory warranty, so I'll see what the extended warranties look like about a year from now. Just a heads up, as all dealerships do, they only focus on the monthly payments!  They give you a bad interest rate on the payments, and then to negotiate, they'll say they can't lower the "price" of the vehicle or markups, but they can lower your monthly payment, acting like they're doing you a favor, when in reality, they just slightly changed the interest rate, to a still relatively high rate, and you aren't really saving much money.  So try to focus negotiations on price and not payments. read more

Sales person Brian was awesome right until Bob shows up with all kinds of bs add on's.. He even tried to sell me air in my tires for $450.00! Nitrogen fill?? The air in your tires is 89% Nitrogen to start with.. Another $1,500 for theft control. $39.00 on amazon... Can't trust Bob... He did remove the ad on's after 6 hours of aggravation... I did buy the car but man, oh man.... The guy has no soul... read more

Run away from this place AS FAST AS POSSIBLE. SCAMMER LIARS THEY DONT HAVE YOUR BEST INTEREST SELLING YOU CARS OR SERVICING THEM. They will not honor the advertising finance agreements and changes JUST BECAUSE THEY DONT WANT TO, not because of your credit. In October we purchased a ram 1500 bighorn from this place from John and his Sales Manager Saco or Sako and Shadi, finance adviser Jseng and his finance Manager. We originally came in because they are advertising low apr and 90 days no payment once getting the car. Sounds good. Lets do it. I wanted a blacked out truck like a Warlock and was just fine with a lesser model...but they talked me into a bighorn with all the chrome on bumpers and the car. I told them I don't want that and would like them to change it and charge me for it. Sako was like don't do it at our place, it will be too expensive here, get the bumpers wrapped and it'll be about $600 and you'll saw money. So we went ahead and traded our car in, and got the ram. The next morning I took it to 5 places to get it wrapped and non of the places had a $600 price to wrapp the truck + no warranty on the wrap, so before I even get a chance to call them to let them know about it, they call us to let us know that the bank they were telling about the night before, actually won't be able to do the finance and we have to come in and get a different finance company, so I told them I'm not satisfied with being told they told me a low ball price on the wrapp and pushed me out of the dealership. So they said they reworked the deal and will take care of the wrapp by restructuring the deal and to come in and sign the new contract and our new lower price per month. So we go in to sign new paperwork and we notice our Bumper to Bumper warranty is changed from premium coverage to gold (gold is not bumper to bumper and leaves out a lot of components of the vehicle that would not be covered) we asked them, what's the difference, they said nothing...so no difference between gold and platinum warranty coverage? Yes, it's just terminology... Ok we thought. Weird. But sure why not. So I looked at our new contract and old one, and noticed that there is a HUGE difference in coverage but we are paying same amount as we were paying for platinum, but now we're only getting gold coverage. ??? I bring this up the next day to them, they bring in another finance manager try to mediate the situation...all of the sudden...oh I don't know why would they do that, I'm sorry, that was a mistake... Actually no. That was not a mistake, that was them trying to save a buck somewhere else hoping we don't notice. So all of the sudden he's giving me 125k 7 year mopar extended warranty bumper to bumper.... Wow!!! I ask them what's with 90 days with no payments advertising... His answer oh you don't qualify, credit score 740 he told us we don't qualify for 0% apr OR 90 days with no payments, so ended up giving 4.95% apr with tier 1 credit with Kineca Federal Credit Union. What these people didn't know I have 7 cars with open loans, so I went ahead and refinanced all the cars with Kinecta... They were shocked that these people robbed us of 3% apr and did not give us 90 days no payments. So we're stuck paying 5% apr for 6 months, have to refinance and take another hit on our credit, lessen our credit contract length history, because we have to close the account after only 6 months. So don't believe anything these guys tell you!!! THEY ARE THE ONES SET YOUR APR NOT THE BANK. THE BANK GIVES THEM TIERS OF CREDIT AND A RANGE AND THEY WILL NEVER GIVE YOU THE LOWEST OF THE TIERS!!!! Find out the bank they are trying to finance you with and call them directly, ask them what apr do they offer for your credit tier. FAST FORWARD to today 1/14/2021 the ram I purchased needs a 7500 mile service.... Payman is the service advisor I got. This person does not want to be here, does not enjoy his work and looks miserable!! Zero customer service EFFORT, no effort at all. He says what are we doing today, I let him know hey we got a service package and need to do an oil change and everything that is offered in the package... He says oil change and tire rotation are you waiting here and will be back? I said I'll be here, but hey what's offered in my service package? Oh I can't see, just says oil change and tire rotation. I'm like ok...it doesn't show you what I paid for and what's covered? He answers - No, talk to your finance guy!! But it'll be 2-3 hours. I go sit down and look over my appointment that I scheduled and notice that there is car wash and synthetic oil request, so I go back to him and ask about the car wash... His answer oh yeah, you want it? It'll be 1-2 hours longer? I was shocked!!! I ask What do you mean?? He says it's included usually but I was going to ask after the oil change is done...what!!!??? So you're going to ask me if I want a car wash that's included AFTER I wait for 2-3 hours and will tell me to wait 1-2 hours longer?? Why?? read more

They advertise discounted prices on their website. They do not honor it at all. I showed up for a vehicle with a huge discount online, everything was okay, as far as the truck goes... stained leather interior, a scratch and 200+ miles on a BRAND NEW vehicle. This place is a joke. Managers are a joke... don't bother going here. They will rob you from everywhere they can.. ‍ read more

Covid safety is priority at this place.The most surprising thing is they gave my trade in an unbelievable value! Zaman,Moses,And Jay in the finance are the most helpful people that I've met and certainly met all my expectations and the deal that I want.I would certainly go back to this place and I'm so excited with my brand new Rubicon! read more

Would not recommended this dealership, they are very shady with their inventory and contract negotiations. Unfortunately they say they want to help you with getting a car and they end up screwing you over. The add ons are not discussed with you even though there optional and unfortunately for people who don't understand the contract and numbers you end up paying double the cost of the vehicle. Don't really post reviews often, but this dealership and it's employees are all about their commission and money. Stay away for your own good! read more

Multiple attempts to get a lease return and I can't get ahold of anyone. Operator just sends to a voicemail that never gets looked at.

I bought my new Challenger GT from Russell Westbrook on August 9, 2019. "Rock Star" Vianne was super cool by helping me process the car I wanted. George in finance was great in finalizing my paperwork. The last car I bought was 10 years ago, so I was considered a new car buyer since my payment history drops off after 7 years and my prior car was paid off quick, which meant that I couldn't get the 3.9% financing rate even though my credit rating was above 770, however Westbrook did their best to get me a good rate with competing loans. I ended up with a 5.49% loan rate. My biggest suggestion to anyone buying a new car is that you research the car model you want and understand the feature sets you like to have. This will help move the process faster. In the end I like what Vianne did and she helped me get my Anti-Theft device activated after two weeks of having the car. So thank-you! Go see Vianne! read more

Payman is the best great service makes you feel at home !! Very helpful hopefully he stays on top of his people ! read more

I'm thankful to Chris M for having to go beyond than what he needs to be as a salesman. No expectations or pressure are ever felt with him. His knowledge caters to knowing what we need best without feeling we're being upsold. I'm glad there is someone as honest as him that made everything comfortable and a breeze. Looking forward to seeing him for our next purchase. read more

Such a great dealership 10 out of 10 I recommend this place. I had the pleasure of being helped out by Chris M. He was so polite and nice he answered all my questions and was extremely helpful. Definitely going to recommend all my friends and family. Best staff and best jeeps around. Thanks Chris read more

This Dealership is a joke, I cannot believe their ethics . I've been in vehicle sales and finance for the last 8 years . I was at this dealership for 6 hours, multiple "manager turns" just for me to get exactly what I asked for in the first 5 mins. As if the buying process wasnt bad enough, my jeep was a total loss 5 months later. They REFUSED to help me over the phone, was bounced around the sales dept for 4 days without a returned call . Finally I just made the 60 mile trek . When i showed up they only wanted to sell me a car, when I explained my total loss, as my jeep was run off the road and down a cliff.. they changed their attitude and I was told finance was busy . I could clearly see the finance woman, Zamora , in her office, on her cell phone scrolling. After an hour the sales guy walked me in there to speak to her, she said she was busy waiting on a customer, couldn't help me but only to give me the form and no pen. HOLY MOLY.. Once I explained I've done her same job for many years, had 30k in my pocket, 800 score, ready to buy another car, she found a pen and wanted to be friendly . It was far too late for me to even consider giving this dealership another penny. This was in May.. I called ALLY today 7/9 to check on when I will get my refund as its been over 2 months.. to find out VAN NUYS CDJR NEVER CANCELED THE WARRANTY.... seriously DO NOT SPEND YOUR MONEY AT THIS DEALERSHIP. I wasn't going to write this review, however I'm appalled at the experience this dealership gives you after making you go 60 miles to fill something out you don't need to be in person for, just for them to NOT SEND IT IN. IF YOU WANT TO HATE THE EXPERIENCE OF BUYING A CAR GO TO THIS DEALERSHIP, THEY GET 5 STARS IN THAT! read more

I had an excellent experience with Payman. He hooked me up with a great deal and took his time to understand my preferences. Excellent experience!! read more

I never see anything like it ! I'm surprise this place still in business! I called today eight times they put me on hold, they hung up the phone, they transferred me to the wrong department, they have loud music on the background & the sales people looks like they got of jail few days earlier! Go somewhere else!! read more

Go somewhere else. They don't honor their word or their employee's words. They push you out the door once the sale is made. Upon physical inspection of the vehicle before driving off the lot, make sure you stay and FORCE them to write a due bill. No promises, no I'll do it later, no I give you my word. Empty promises. And when you reach out to follow up, force the issue and talk to a manager. I got reassured 3 times of following up on a pre-existing scratch from Po. His name is Po. And then when he finally does it, it's pass their "60 day" rule and they are not going to honor the word of their employee and say a due bill was never created. So never created, never happened, not going to honor salesman's word. Despite proof of promise of fixing pre-existing scratch via text message correspondence following up on the issue. They push you out the door once they get your business. I regret giving them my business. I won't make the same mistake twice. My family bought a new Dodge Challenger elsewhere, not here because they lost my trust and respect. So all future business of my friends, family and me, not happening at Russell Westbrook. read more

Jad and Hector in Service were quick and super helpful! They were able to answer my questions and get me out of there asap!

I had a great time selling and buying my Ram Truck with Shayan & Jamison!! Thanks for all your help..

I called looking for a specific jeep and they responded quickly. They had good employees that hustled in the heat. The vehicles I was looking for were over a mile away and they drove you to the Sherman oaks mall parking structure I believe. I could be wrong but it was a parking structure. I didn't purchase my jeep here but I would the next time. read more

Over the course of 4 years I've gave my business to Russell Westbrook CDJR when I had issues with my car. I moved from Baltimore, MD with my 2015 Chrysler 200S I loved that car but it did have its issues. No fault to RW CDJR, I just got oil changes and recalls performed on the car there. So when I finally decided it was time for a new car, I went to RW CDJR and leased a 2018 JL Wrangler 2dr. I applied thru Chrysler Financial before even going to the dealer, cause I didn't want to sit in the dealer forever and I was approved for 45K. I didn't leave with the car that day, they made me wait about 2 days and they said they found a deal. I said okay I'm there. Signed paper work and out the door 5 hours later.. I wasn't going to write a review about this dealer. But let me continue.. So the Wrangler was amazing, I lifted it, wheeled it and all. Had a lot of fun. But I got married in 2020 and the Wrangler was too small for us. They gave me an ok deal on the Wrangler I was expecting 24K they only gave 21K and showed me a 2021 Grand Cherokee Laredo 4x4, I wasn't sold, or loved that model, had I did more research I would have went with the 80th Anniversary Model, but it too late now. Side note: DO YOUR RESEARCH!! I started out looking at the 4 Door Wrangler eco diesel but in the end I needed something to eat up the 9k in equity on that wrangler. I hate trading in cars. Now I have car number 2 from RW CDJR, I decided to purchase this car, I feel like a bought a new old car, lol Ive seen parts in the car that says 2016 WK2 . I get it the car has looked the same for over 10 years. No fault to RW CDJR, but here where it does and I've decided I'm done with RW CDJR. DURING BOTH PURCHASES, after the deal has been completed and signed; I'm looking over the deal and they've added some sort of service plans to both of the contracts without me noticing. I didn't look over the JL Wrangler contract until 5/10/21; my fault I was looking for the Grand Cherokee contract. They added 1100.00 for a service plan under Fidelity Insurance that I didn't know about; that's advised as Jeep Wave and is supposed to be standard on the vehicles!! just rude. On the Grand Cherokee contract they added a 4,000 dollar Fidelity Mechanic Warranty and mentioned it as the vehicle powertrain warranty 5/60k; I knew that comes with the vehicle so I signed. I didn't know it was a mechanical warranty. What tha F... bro!! after doing the research I found out that warranty expires the same day the powertrain warranty expires and if something was to happen I'd be responsible either way. Give me my 4K back please!! I was so confused I called Chrysler Capital because the finance manager said the warranty was thru Jeep, no record of me purchasing that service, she said look for Fidelity and call them. Justin was the finance manager that did the paperwork for the 2018 JL Wrangler And Arashi is the FM that did the paperwork for the 2021 Grand Cherokee. I would avoid those two FM managers, or you might be paying for something you don't need. I'm mechanically inclined, and not afraid to get my hands dirty, I did my own oil changes, 2in lifts, and brakes on both of my Jeep's. I didn't need any of that warranty stuff. Now it's going to take 4+ months to get that 4,000 off of my loan principal, which holds me up from refinancing. I know I could have walked away from the deal but I figured I'd help out another brother, the salesman Drew, he was cool, plus I used up a lot of his time looking for essentially the car that I'm not in love with, but that's once again that's my fault. They want customer loyalty but screw the customer with no lube. This 2 stars is generously given. read more

OMG - What is this place? Went this weekend to look at Jeeps and they BLASTED music outside to the point that my ear's were ringing (which is ironic being I owned a nightclub 15 years ago in Florida...) The sales person barely spoke English, didn't grab any keys for us to test drive, even though I immediately walked in and said "i want to test drive these two cars", and then named the two vehicles. The business card handed to me (after it was forgotten and had to be grabbed from inside), had another sales associate's name crossed out, and our guy's name added. This was a train wreck experience and definitely the low point of car shopping this weekend. Not. a. Fan. read more

Beware!!! Shady sales people they lure you in over the phone when you get there they tell you the car just sold, happen to me and a friend of mine. They also like to change numbers at financing . read more

If you want the traditional car salesman experience, go here. If not, it's a waste of time and they pass you off from manager to manager to manager. read more

I had a very strange experience. I inquired about a Kia Sportage that was advertised on their website yesterday for 16K. I had an appointment yesterday evening to drive up and see it at the Van Nuys location. The internet sales person told me that it is now at their Inglewood location as a customer was interested in it, but did not end up buying it. I asked if I could see it at the sister location in Inglewood - yes, I could, however, they are now asking 20K for it at the new location and the 16K price would not be available at the sister location, only at Van Nuys. I requested them to bring it back to the Van Nuys location the next day, today, so I could see it and most likely purchase it. The internet sales person said it had arrived this morning at the Van Nuys location. I had a new appointment to see it at 3PM today. I sent the link to my husband who was going to drive up with me, and he asked me why it said 20K now so I called to confirm the original listing price of 16K at the Van Nuys location. A person named John called to tell me that unfortunately the vehicle was still in Inglewood and only available for 20K - in order to get the original listing price from yesterday, 16K, they would have to buy the vehicle back from their sister location in Inglewood, and then at that point could offer it to me for 19K at the Van Nuys location....? What kind of bait and switch is this? This is completely false advertising, and they did not seem apologetic in the slightest, probably because this is a normal procedure for them. I was very excited to come purchase the vehicle today and ended up being extremely frustrated, disappointed, and honestly a bit relieved that I did not end up purchasing my new vehicle from this place! read more

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Purchased pre-owned Jeep Wrangler from them. They changed their name to Van Nuys CDJR. Jeep Wrangler currently getting serviced. Had an issue with my Mopar extended warranty expiring prematurely due to Mopar clerical error. Connected with GM Raed Malaeb and explained, showed receipt and proof warranty should not have expired. GM Raed took care of business and fixed the issue quickly. He made me whole and that shows they know how to do the right thing for customers. Great shop! See Claudia in finance for great assistance. Ask for Roger (Rogelio) in service, he is the man! Good dude. All in all, I will continue to be a raving fan. You're in good hands at this shop! read more

Not the greatest experience. Commercial director was very rude and overall not a good experience with Geoffrey. I decided to buy a 2020 Dodge Ram 2500 Laramie ($79k) out the door, made an appointment to come and brought in a cashiers check. After I agreed to purchase vehicle they continued and let others test drive the vehicle. The director Geoffrey was a total jerk about it when I bought it up to him and said I could take my business else where. If that's how he treats customers then I recommend using another dealership. I invested a lot of time and energy in looking for a truck that has everything I needed. Because it was the end of the year, truck inventory is very limited at all dealerships. After signing 5 years of my life, I get my truck and it is half washed, dust still on the dash board. They did a very half ass job at detailing the truck. Very disappointed. This dealership is so focused on sales only they forget about customer satisfaction ! read more

I bought a brand new Chrysler Pacifica 2020 from this dealership this September but haven't received the spare key fob yet. It is December 8th today! RIDICULOUS AND UNACCEPTABLE!!! During the past three months I have asked for over 10 times. But every time I was told the key fob was on the way. They must have sent the key fob from the MOON!!! Guess what, they don't even want to provide the tracking number. Will never ever give my business to them!!! read more

I'm not sure Russell Westbrook is aware of the bait and switch tactics this dealership is using! The sale was smooth in terms of test driving, negotiating etc. However the finance department is a sham! I came in with my own financing and they were aware before I arrived...they insisted that I use their Jeep financing to get a $4000 rebate...ok fine...however the interest rate we negotiated was changed on the paperwork along with the bank! Steer clear of this dealership. read more

So, after my initial positive review, I need to follow up with a poor review. I was never given the owners manual and second key that comes with every new car. I was told it would be mailed to me in two weeks. Now going on two months and still no key and manual. I've been calling and texting but getting some BS that they had my wrong address. Seriously? Anyway. 6 weeks and still waiting. HUGE fail. read more

Lily and Raffi were able to get my daughter into a car after she's been told at multiple different dealers that is wasn't possible. Highly recommend this dealership and Lily and Raffi! read more