So after waiting for 5 months, my vehicle was finally fixed. I had called the number the BOT referred me to call and never answered the phone and never received a call back after leaving voicemails so I finally took the time and showed up to the dealer have my car fixed the manager whom I previously dealt with was there and he attended me. Finally a repair was scheduled. They fixed and repainted the entire front bumper , speakers still rattle however , brakes were cleaned so it won't squeak anymore which was good. They did provide a free rental but with restrictions like you cannot drive more then 150 miles per day. If you do you have to pay for the mileage. It took them about a week and some change to have it ready. When I received my vehicle back it was detailed so thank you for that. Would have been nice to have a full tank but I know you can't have everything unless they wanted to provide excellent customer service. 3 stars cause this was a bad experience that no customer should go thru but at least they corrected most of there mistakes. And my front bumper looks good as new. read more

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I came in today to get a check up on my car and when we spoke with Elie Y, he explained all the financial details of my new car. He made everything so easy to understand. All The paperwork was read and explained to me. We sat in the office and he let us know what type of insurances I have on the car and why it's best. He honestly made this car buying experience much better and I couldn't be more happy for the deal I got read more

UPDATE: 6/17/2021 I have upgraded my rating from 2 to 4 stars as the GM did reach out to me and we came to an agreement to help settle some of the bad taste from the "price hike." So I commend the customer service and follow-up. As far as the trade-in decrease, that still feels sketchy, but there could have just been an error, and if I had gone through with trading in the car, I'm sure I would have been able to get the original offer. The aftermarket dealership add-ons are still just something to be aware of. All dealerships do it, and I can't say if theirs is more or less expensive compared to the rest. Another thing all dealerships do is focus on payments rather than total price, I don't blame them, it's just something to be aware of. Original Review: Bought car 5/28/2021 My overall experience here was mixed, but I would say if you can find the same car at a different place, you may want to consider doing that.  I was buying a used car (a non CDJR brand) and they happened to have the car that checked all my boxes (otherwise I probably would have left).  But there were three things that really stood out as negatives to me, and probably happen to others. 1. The price hike.  I had been looking at the car online for a while, and the price had always remained the same.  After confirming a Friday appointment, the price jumped $1,000 from Thursday to Friday.  Online there is a "market" and "sales" price, and the new "sales" price was the old "market" price from a day before!  I told the sale manager that online it was cheaper, but of course when we loaded up the webpage, the new, higher price was present.  After the deal was made, I realized I had my laptop in the car and that I had used it to look at the car the night before.  I showed the salesman that I was right and it was $1,000 less the day before, and he said that he would talk to the GM and get it taken care of (update pending on this) 2.  My trade-in price got reduced behind my back.  Talking with the sales manager, we had agreed to a trade-in price for my car.  Then when I was with the finance guy finalizing details, he told me he received a price that was $1,000 lower.  This only came up because of some documentation issues with my trade-in (neither mine nor the dealership's faults), and when I wrote a new check to cover the lack of trade-in, the value was lower than previously presented to me.  I am confident if there were no issues with the trade-in, I would have never seen that they reduced the offer price!  Again, another kind of shady thing. 3.  The aftermarket markups!  I know all dealerships do this, and I don't know how this one compares to the rest, but here's what to expect. -$1500 for theft protection/GPS tracking good for 3 years.  That's $500 a year.  LoJack is a one-time $700 price for comparison. -$1500 for Xzilion.  This is essentially a stronger scotchguard for interior and a wax/sealant for exterior.  Can have a detailer put plastic coatings on interior and apply a high level paint sealant for around $200 for comparison. -$995 Etch guard.  They say if your car paint gets dinged up, bring it into the dealership for a no-fuss repair/touch-up (up to $5,000).  This may be a good deal, though I would imagine in practice it would not go as smoothly. $495 Nitrox.  This is nitrogen for the tires for extra gas mileage, longer inflation, etc.  Normal compressed air is 78% nitrogen already, just saying. The worst part is that these things were all non-negotiable!! Which I think is insane.  Maybe when you make an appointment, see if you can get to them before they put in all the aftermarket things. Optional things you can take off (and I did). $995 GAP insurance - coverage for total loss basically before your own insurance kicks in. $4,250 warranty.  That seemed expensive, but hard to say.  My car has 11 months left on factory warranty, so I'll see what the extended warranties look like about a year from now. Just a heads up, as all dealerships do, they only focus on the monthly payments!  They give you a bad interest rate on the payments, and then to negotiate, they'll say they can't lower the "price" of the vehicle or markups, but they can lower your monthly payment, acting like they're doing you a favor, when in reality, they just slightly changed the interest rate, to a still relatively high rate, and you aren't really saving much money.  So try to focus negotiations on price and not payments. read more

Sales person Brian was awesome right until Bob shows up with all kinds of bs add on's.. He even tried to sell me air in my tires for $450.00! Nitrogen fill?? The air in your tires is 89% Nitrogen to start with.. Another $1,500 for theft control. $39.00 on amazon... Can't trust Bob... He did remove the ad on's after 6 hours of aggravation... I did buy the car but man, oh man.... The guy has no soul... read more

one star is even to high of a rating...DIRECTED TOWARDS SALES TEAM AND NOT SERVICE long story short I was forced to get a new car due to insurance matters so my husband and I went to this dealership to look at a few. We arrived and looked at a few, took one for a test drive but just couldn't meet on numbers that worked. From the time we left the dealer and over the next day I received an insane amount of texts from a sales manager showing me more cars that they had on the lot....so why didn't they show me these when I was at the dealer??? Anyways, I found a car that fit the price point needed and the deal was made. They agreed on removing dealer extras as this was a used car, not new. They offered home delivery so I took it....BAD IDEA....I received a few texts and photos the day they would be delivering the car however IT WASNT THE CAR I WAS BUYING. When I asked the sales manager repeatedly if they were sure this is the correct car, I was told yes, do not worry about it....until the wrong car was delivered. I even joked with the salesman who delivered the car asking if they have ever delivered the wrong car, and to my amazement, he said it happens more than it should. We finished signing all the paperwork and as the salesman left, my husband and I went to verify the vin....It was the wrong car. They didn't even make sure the paperwork matched the vehicle leaving their lot! The salesman returned to my home and took that car back to the dealer. The following day a new delivery was setup and the correct car was coming, again being reassured by the sales manager that this was the correct car. When the car arrived at my home, I had a phone call with the finance manager and it felt like the things I was being told, was just to close the deal, some which simply felt like lies to make a sale. Absolutely terrible experience with this dealer. Come to find out, I have 3 major things wrong with my purchase and  thankfully those items are under warranty, but on this dealers checklist of items these 3 items were checked off as working and good condition....so as I type this review my car is at a different dealer, having these items taken care of...I am in complete shock that this dealer allowed this car to leave the lot stating that it was in great condition. If they actually focused on selling the car and NOT just closing the deal for a commission, maybe all of the above could have been eliminated from the start...use caution if visit this dealership as they add hidden costs to the cars sale price and even try to hide it on the finance paperwork...If I had had more time to shop for a car, I WOULD NOT have purchased from this dealer...worst experience of my life buying a car and will NEVER recommend of go back to this facility read more

They advertise discounted prices on their website. They do not honor it at all. I showed up for a vehicle with a huge discount online, everything was okay, as far as the truck goes... stained leather interior, a scratch and 200+ miles on a BRAND NEW vehicle. This place is a joke. Managers are a joke... don't bother going here. They will rob you from everywhere they can.. ‍ read more

Run away from this place AS FAST AS POSSIBLE. SCAMMER LIARS THEY DONT HAVE YOUR BEST INTEREST SELLING YOU CARS OR SERVICING THEM. They will not honor the advertising finance agreements and changes JUST BECAUSE THEY DONT WANT TO, not because of your credit. In October we purchased a ram 1500 bighorn from this place from John and his Sales Manager Saco or Sako and Shadi, finance adviser Jseng and his finance Manager. We originally came in because they are advertising low apr and 90 days no payment once getting the car. Sounds good. Lets do it. I wanted a blacked out truck like a Warlock and was just fine with a lesser model...but they talked me into a bighorn with all the chrome on bumpers and the car. I told them I don't want that and would like them to change it and charge me for it. Sako was like don't do it at our place, it will be too expensive here, get the bumpers wrapped and it'll be about $600 and you'll saw money. So we went ahead and traded our car in, and got the ram. The next morning I took it to 5 places to get it wrapped and non of the places had a $600 price to wrapp the truck + no warranty on the wrap, so before I even get a chance to call them to let them know about it, they call us to let us know that the bank they were telling about the night before, actually won't be able to do the finance and we have to come in and get a different finance company, so I told them I'm not satisfied with being told they told me a low ball price on the wrapp and pushed me out of the dealership. So they said they reworked the deal and will take care of the wrapp by restructuring the deal and to come in and sign the new contract and our new lower price per month. So we go in to sign new paperwork and we notice our Bumper to Bumper warranty is changed from premium coverage to gold (gold is not bumper to bumper and leaves out a lot of components of the vehicle that would not be covered) we asked them, what's the difference, they said nothing...so no difference between gold and platinum warranty coverage? Yes, it's just terminology... Ok we thought. Weird. But sure why not. So I looked at our new contract and old one, and noticed that there is a HUGE difference in coverage but we are paying same amount as we were paying for platinum, but now we're only getting gold coverage. ??? I bring this up the next day to them, they bring in another finance manager try to mediate the situation...all of the sudden...oh I don't know why would they do that, I'm sorry, that was a mistake... Actually no. That was not a mistake, that was them trying to save a buck somewhere else hoping we don't notice. So all of the sudden he's giving me 125k 7 year mopar extended warranty bumper to bumper.... Wow!!! I ask them what's with 90 days with no payments advertising... His answer oh you don't qualify, credit score 740 he told us we don't qualify for 0% apr OR 90 days with no payments, so ended up giving 4.95% apr with tier 1 credit with Kineca Federal Credit Union. What these people didn't know I have 7 cars with open loans, so I went ahead and refinanced all the cars with Kinecta... They were shocked that these people robbed us of 3% apr and did not give us 90 days no payments. So we're stuck paying 5% apr for 6 months, have to refinance and take another hit on our credit, lessen our credit contract length history, because we have to close the account after only 6 months. So don't believe anything these guys tell you!!! THEY ARE THE ONES SET YOUR APR NOT THE BANK. THE BANK GIVES THEM TIERS OF CREDIT AND A RANGE AND THEY WILL NEVER GIVE YOU THE LOWEST OF THE TIERS!!!! Find out the bank they are trying to finance you with and call them directly, ask them what apr do they offer for your credit tier. FAST FORWARD to today 1/14/2021 the ram I purchased needs a 7500 mile service.... Payman is the service advisor I got. This person does not want to be here, does not enjoy his work and looks miserable!! Zero customer service EFFORT, no effort at all. He says what are we doing today, I let him know hey we got a service package and need to do an oil change and everything that is offered in the package... He says oil change and tire rotation are you waiting here and will be back? I said I'll be here, but hey what's offered in my service package? Oh I can't see, just says oil change and tire rotation. I'm like ok...it doesn't show you what I paid for and what's covered? He answers - No, talk to your finance guy!! But it'll be 2-3 hours. I go sit down and look over my appointment that I scheduled and notice that there is car wash and synthetic oil request, so I go back to him and ask about the car wash... His answer oh yeah, you want it? It'll be 1-2 hours longer? I was shocked!!! I ask What do you mean?? He says it's included usually but I was going to ask after the oil change is done...what!!!??? So you're going to ask me if I want a car wash that's included AFTER I wait for 2-3 hours and will tell me to wait 1-2 hours longer?? Why?? read more

Would not recommended this dealership, they are very shady with their inventory and contract negotiations. Unfortunately they say they want to help you with getting a car and they end up screwing you over. The add ons are not discussed with you even though there optional and unfortunately for people who don't understand the contract and numbers you end up paying double the cost of the vehicle. Don't really post reviews often, but this dealership and it's employees are all about their commission and money. Stay away for your own good! read more

Covid safety is priority at this place.The most surprising thing is they gave my trade in an unbelievable value! Zaman,Moses,And Jay in the finance are the most helpful people that I've met and certainly met all my expectations and the deal that I want.I would certainly go back to this place and I'm so excited with my brand new Rubicon! read more

Multiple attempts to get a lease return and I can't get ahold of anyone. Operator just sends to a voicemail that never gets looked at.

I bought my new Challenger GT from Russell Westbrook on August 9, 2019. "Rock Star" Vianne was super cool by helping me process the car I wanted. George in finance was great in finalizing my paperwork. The last car I bought was 10 years ago, so I was considered a new car buyer since my payment history drops off after 7 years and my prior car was paid off quick, which meant that I couldn't get the 3.9% financing rate even though my credit rating was above 770, however Westbrook did their best to get me a good rate with competing loans. I ended up with a 5.49% loan rate. My biggest suggestion to anyone buying a new car is that you research the car model you want and understand the feature sets you like to have. This will help move the process faster. In the end I like what Vianne did and she helped me get my Anti-Theft device activated after two weeks of having the car. So thank-you! Go see Vianne! read more

I never see anything like it ! I'm surprise this place still in business! I called today eight times they put me on hold, they hung up the phone, they transferred me to the wrong department, they have loud music on the background & the sales people looks like they got of jail few days earlier! Go somewhere else!! read more

Payman is the best great service makes you feel at home !! Very helpful hopefully he stays on top of his people ! read more

I'm thankful to Chris M for having to go beyond than what he needs to be as a salesman. No expectations or pressure are ever felt with him. His knowledge caters to knowing what we need best without feeling we're being upsold. I'm glad there is someone as honest as him that made everything comfortable and a breeze. Looking forward to seeing him for our next purchase. read more

Such a great dealership 10 out of 10 I recommend this place. I had the pleasure of being helped out by Chris M. He was so polite and nice he answered all my questions and was extremely helpful. Definitely going to recommend all my friends and family. Best staff and best jeeps around. Thanks Chris read more

Jad and Hector in Service were quick and super helpful! They were able to answer my questions and get me out of there asap!

I had an excellent experience with Payman. He hooked me up with a great deal and took his time to understand my preferences. Excellent experience!! read more

Go somewhere else. They don't honor their word or their employee's words. They push you out the door once the sale is made. Upon physical inspection of the vehicle before driving off the lot, make sure you stay and FORCE them to write a due bill. No promises, no I'll do it later, no I give you my word. Empty promises. And when you reach out to follow up, force the issue and talk to a manager. I got reassured 3 times of following up on a pre-existing scratch from Po. His name is Po. And then when he finally does it, it's pass their "60 day" rule and they are not going to honor the word of their employee and say a due bill was never created. So never created, never happened, not going to honor salesman's word. Despite proof of promise of fixing pre-existing scratch via text message correspondence following up on the issue. They push you out the door once they get your business. I regret giving them my business. I won't make the same mistake twice. My family bought a new Dodge Challenger elsewhere, not here because they lost my trust and respect. So all future business of my friends, family and me, not happening at Russell Westbrook. read more

If you want the traditional car salesman experience, go here. If not, it's a waste of time and they pass you off from manager to manager to manager. read more

I had a great time selling and buying my Ram Truck with Shayan & Jamison!! Thanks for all your help..

Beware!!! Shady sales people they lure you in over the phone when you get there they tell you the car just sold, happen to me and a friend of mine. They also like to change numbers at financing . read more

I called looking for a specific jeep and they responded quickly. They had good employees that hustled in the heat. The vehicles I was looking for were over a mile away and they drove you to the Sherman oaks mall parking structure I believe. I could be wrong but it was a parking structure. I didn't purchase my jeep here but I would the next time. read more

Over the course of 4 years I've gave my business to Russell Westbrook CDJR when I had issues with my car. I moved from Baltimore, MD with my 2015 Chrysler 200S I loved that car but it did have its issues. No fault to RW CDJR, I just got oil changes and recalls performed on the car there. So when I finally decided it was time for a new car, I went to RW CDJR and leased a 2018 JL Wrangler 2dr. I applied thru Chrysler Financial before even going to the dealer, cause I didn't want to sit in the dealer forever and I was approved for 45K. I didn't leave with the car that day, they made me wait about 2 days and they said they found a deal. I said okay I'm there. Signed paper work and out the door 5 hours later.. I wasn't going to write a review about this dealer. But let me continue.. So the Wrangler was amazing, I lifted it, wheeled it and all. Had a lot of fun. But I got married in 2020 and the Wrangler was too small for us. They gave me an ok deal on the Wrangler I was expecting 24K they only gave 21K and showed me a 2021 Grand Cherokee Laredo 4x4, I wasn't sold, or loved that model, had I did more research I would have went with the 80th Anniversary Model, but it too late now. Side note: DO YOUR RESEARCH!! I started out looking at the 4 Door Wrangler eco diesel but in the end I needed something to eat up the 9k in equity on that wrangler. I hate trading in cars. Now I have car number 2 from RW CDJR, I decided to purchase this car, I feel like a bought a new old car, lol Ive seen parts in the car that says 2016 WK2 . I get it the car has looked the same for over 10 years. No fault to RW CDJR, but here where it does and I've decided I'm done with RW CDJR. DURING BOTH PURCHASES, after the deal has been completed and signed; I'm looking over the deal and they've added some sort of service plans to both of the contracts without me noticing. I didn't look over the JL Wrangler contract until 5/10/21; my fault I was looking for the Grand Cherokee contract. They added 1100.00 for a service plan under Fidelity Insurance that I didn't know about; that's advised as Jeep Wave and is supposed to be standard on the vehicles!! just rude. On the Grand Cherokee contract they added a 4,000 dollar Fidelity Mechanic Warranty and mentioned it as the vehicle powertrain warranty 5/60k; I knew that comes with the vehicle so I signed. I didn't know it was a mechanical warranty. What tha F... bro!! after doing the research I found out that warranty expires the same day the powertrain warranty expires and if something was to happen I'd be responsible either way. Give me my 4K back please!! I was so confused I called Chrysler Capital because the finance manager said the warranty was thru Jeep, no record of me purchasing that service, she said look for Fidelity and call them. Justin was the finance manager that did the paperwork for the 2018 JL Wrangler And Arashi is the FM that did the paperwork for the 2021 Grand Cherokee. I would avoid those two FM managers, or you might be paying for something you don't need. I'm mechanically inclined, and not afraid to get my hands dirty, I did my own oil changes, 2in lifts, and brakes on both of my Jeep's. I didn't need any of that warranty stuff. Now it's going to take 4+ months to get that 4,000 off of my loan principal, which holds me up from refinancing. I know I could have walked away from the deal but I figured I'd help out another brother, the salesman Drew, he was cool, plus I used up a lot of his time looking for essentially the car that I'm not in love with, but that's once again that's my fault. They want customer loyalty but screw the customer with no lube. This 2 stars is generously given. read more

I had a very strange experience. I inquired about a Kia Sportage that was advertised on their website yesterday for 16K. I had an appointment yesterday evening to drive up and see it at the Van Nuys location. The internet sales person told me that it is now at their Inglewood location as a customer was interested in it, but did not end up buying it. I asked if I could see it at the sister location in Inglewood - yes, I could, however, they are now asking 20K for it at the new location and the 16K price would not be available at the sister location, only at Van Nuys. I requested them to bring it back to the Van Nuys location the next day, today, so I could see it and most likely purchase it. The internet sales person said it had arrived this morning at the Van Nuys location. I had a new appointment to see it at 3PM today. I sent the link to my husband who was going to drive up with me, and he asked me why it said 20K now so I called to confirm the original listing price of 16K at the Van Nuys location. A person named John called to tell me that unfortunately the vehicle was still in Inglewood and only available for 20K - in order to get the original listing price from yesterday, 16K, they would have to buy the vehicle back from their sister location in Inglewood, and then at that point could offer it to me for 19K at the Van Nuys location....? What kind of bait and switch is this? This is completely false advertising, and they did not seem apologetic in the slightest, probably because this is a normal procedure for them. I was very excited to come purchase the vehicle today and ended up being extremely frustrated, disappointed, and honestly a bit relieved that I did not end up purchasing my new vehicle from this place! read more

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Not the greatest experience. Commercial director was very rude and overall not a good experience with Geoffrey. I decided to buy a 2020 Dodge Ram 2500 Laramie ($79k) out the door, made an appointment to come and brought in a cashiers check. After I agreed to purchase vehicle they continued and let others test drive the vehicle. The director Geoffrey was a total jerk about it when I bought it up to him and said I could take my business else where. If that's how he treats customers then I recommend using another dealership. I invested a lot of time and energy in looking for a truck that has everything I needed. Because it was the end of the year, truck inventory is very limited at all dealerships. After signing 5 years of my life, I get my truck and it is half washed, dust still on the dash board. They did a very half ass job at detailing the truck. Very disappointed. This dealership is so focused on sales only they forget about customer satisfaction ! read more

I bought a brand new Chrysler Pacifica 2020 from this dealership this September but haven't received the spare key fob yet. It is December 8th today! RIDICULOUS AND UNACCEPTABLE!!! During the past three months I have asked for over 10 times. But every time I was told the key fob was on the way. They must have sent the key fob from the MOON!!! Guess what, they don't even want to provide the tracking number. Will never ever give my business to them!!! read more

I'm not sure Russell Westbrook is aware of the bait and switch tactics this dealership is using! The sale was smooth in terms of test driving, negotiating etc. However the finance department is a sham! I came in with my own financing and they were aware before I arrived...they insisted that I use their Jeep financing to get a $4000 rebate...ok fine...however the interest rate we negotiated was changed on the paperwork along with the bank! Steer clear of this dealership. read more

So, after my initial positive review, I need to follow up with a poor review. I was never given the owners manual and second key that comes with every new car. I was told it would be mailed to me in two weeks. Now going on two months and still no key and manual. I've been calling and texting but getting some BS that they had my wrong address. Seriously? Anyway. 6 weeks and still waiting. HUGE fail. read more

Lily and Raffi were able to get my daughter into a car after she's been told at multiple different dealers that is wasn't possible. Highly recommend this dealership and Lily and Raffi! read more

Take a video if your vehicle especially your wheels if you are somebody who cares about the condition of your car. I came in to get my tire fix due to a screw, I ended up replacing the whole set as I needed it replaced anyway, but on the day I picked up my car I discovered all four wheels had incurred a whole lot of scratches and chipped the powder coating. They of course denied it and even claimed i made it up and refused to have my wheels re-powder coated. The customer care in this place has gone down the drain so protect yourself and your property by documenting the condition of your vehicle before you leave it if you really need to leave it to hold them accountable and liable for any damages to your car they obviously caused. Take your phone out and just quickly tell the service personnel helping you that you are going to take footage of your car's condition, and heck include them in it and now the time and date. That way you can catch them lying their arse off. I reached out to Mike A yesterday, the service director via the email and as of Nov8 there is no response. So this review stands. read more

Literally the WORSE dealership i've ever been to. Waste of time!!! I purchased my first car here 3 years ago it went bad but decided to give it another shot this year upgrading.. & it went far worse!! Manager is a liar & doesn't want to work with banks to help out even with a high down payment. WASTED my entire day off. The following week I made an appointment at RYDELL & in 1 hour I was approved & left with my New vehicle that very noon & highly more luxurious than the one I was initially here for. read more

This is only for the service department, since I only dealt with them. They are very attentive and helpful. They aren't rude or make you feel like they don't want to help you. I originally went to Rydell for servicing, but their entire service center seemed to have an attitude problem. This location was the second closest to me and I'm glad I was able to bring my car in. They answered my questions without making me feel like shit for asking. I recommend taking your car in for servicing at this location. read more

I will start my review by acknowledging a lot of the negative reviews I see on here and how I can totally see how the complaints could happen after dealing with the management at Russell Westbrook. My experience though with my salesperson, Vianne was exceptional. We connected immediately and she was honest and forthcoming every step of the way without "trying too hard". We were able to get to the price I was looking for on a new Wrangler and I drove off the lot a happy customer. I will tell you the ONLY reason that I ended up buying the car from Russell Westbrook was because of Vianne, if it weren't for her, I would have easily walked into another dealership and gotten the same price because of the competitive nature of the LA auto market. While I can't guarantee you'll have a good experience, you'll have a lot better chance if you ask for Vianne! read more

Great experience !! Isty and his supervisor Jake were very low key and not pushy at all !! Helpful and informative ....Ali the finance manager was very professional and quick in closing the deal and getting all the paperwork in order !! AAAAAAA++++ THANK YOU Marc Weiler read more

So happy with the amazing service we got here! Payman was the one that helped process and get my car serviced and fixed my flat. The process was pretty much seamless from beginning to end. Customer service was on point. No complaints here! I had both of my kids with me and thought this would turn out to be a disaster. It was quick and on time. Can't say enough about this place. Thank you! read more

Was very disappointed in my experience. The sales team was uniformed, unfriendly, and almost arrogant in their handling of things. I referenced numerous times a price they were advertising online only to be told that they not only couldn't match the price, but they continued to give me prices that were THOUSANDS of dollars highers. I wish I had trusted the negative reviews, not the positive ones, and avoided this place. Don't waste your time. read more

I'll definitely be back because of Mike T. Kind, patient and very knowledgeable on the cars they offer! read more

This place sucks ass n balls go anywhere else but here ...... I'm not sure why any NBA player would tie his name to this place. I went here and had a deal in place for a 2019 Charger scat pack they ran my credit 5011 times ...... after showing me paper work with my payment that I was approved for ......the manager took it upon himself to Run my credit again for another vehicle and killed my whole original at which point they asked me for a co-signer ....... do yourself a favor a go anywhere else ....... I was able to get the scat pack o wanted at Hunter dodge in Lancaster at a great deal!! read more

Avoid this Dealership!!!! It's a joke! I wish i could givr zero stars! They sold me a Jeep that is a total lemon. They are so quick to push you to write a positive review when you purchase and I am so glad I didn't. I purchased my jeep August 2022 with 18 miles. It has been in the shop 3 different times since and jeep is now buying it back due to it being a Lemon. Not to mention, the first time it was in the shop someone caused damage to my jeep (above the front driver tire), luckly they took responsibility and covered the cost of repairs. It only had about 1600 miles on it. I called the dealership to get a copy of my loan application and no one answers or returns calls. Now that jeep has sent me the buy back contract, I need to cancel my gap coverage. All I am doing is trying to figure out how that works and once again I've called several times and I keep getting transfered to different voicemails, or it just keep ringing, or I get hung up on. This is just the worst experience I've ever had with a dealership/buisness. I am extremely disappointed as I've always been a jeep supporter but after all the issues I've has with this dealership and lack of customer service and response from their employees and with all the issues I've has with my jeep, I'll probably never buy a jeep again. This was my second jeep and my partners 5th. We are extremely disappointed with our experience. AVOID this place, they will not help you. read more

I don't normally ever write reviews but when you go to a business where associates lie to the customer, I'd say it worth talking about. I've never been around such awful salesman in my life. I came into this location expecting to leave with a car that I was well prepared to purchase. A man name Ryan Hossoun was extremely eager to push this deal forward. Him and his "GM" (probably not even because everyone there is apparently a "GM" lol) were lying their way to complete a deal that they confirmed to me was approved, although it was not actually. This man had the audacity to ask for my deposit prior to even showing me any contract or paperwork after I had asked several times. Sounds sketchy right?? Why would you ask for the money on a non approved deal? He wasted an entire day of us waiting for something he already said was taken care of. There are too many things to mention as far as how shitty of a team they have there. Any car buying experience should NEVER be the way they treated me and I highly advise for nobody to ever try business here because there is 100% something weird going on. After storming out of their driveway their people even had the nerve to continuously contact me over a made up deal!!! Fucking nuts. read more

Van Nuys CDJR - Another "GM" shark lying about a nonexistent "completely done deal" - Car Dealers Near Me - Van Nuys, California

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